Hey everyone, Happy New Year! 

Reflecting on our journey together, we’re deeply grateful for your support and patronage. Paxful has emerged stronger than ever, and 2025 promises to bring remarkable updates and possibilities.

Let’s address recent challenges directly. We know some of you have experienced trading disruptions in the past few weeks—an experience that falls short of our standards, and we want to take the chance to apologize for these disruptions formally. More importantly, here’s what we’re doing about it:

First, the good news is that we’ve resolved several key technical issues. 

Through systematic updates, we have fixed send-outs, deposits, and misc. trade glitches. These have been executed in batches and may continue to pop up, but we’re on top of them if they arise again.

Still, having trouble? Don’t worry—if you’re still experiencing challenges, we’re here and ready to help. You can contact Paxful’s customer support directly through a widget on our website.

Moreover, regarding our conversion and swap features, we’re making steady progress to fix this. This remains our top priority, and we’ll share updates as soon as we have them. 

Thank you for your patience as we perfect these tools.

What’s new and improved at Paxful?

Our team has been working tirelessly behind the scenes to deliver a safer, secure, and innovative platform. 

 And guess what? 

We’ve strengthened security to protect your trades, enhanced compliance efforts, and welcomed talented new team members passionate about your experience. These team members are currently developing features to make trading smoother and more efficient.

But we’re not just fixing—we’re innovating to improve your experience. Every update is designed to your needs, creating a more intuitive and seamless trading platform.

What’s coming in 2025?: Four things you will love

Here’s what’s on the horizon:

• More features: Smart trading tools and functions that benefit both newcomers and experienced traders.
• New Networks and tokens: Expanded options giving you greater trading flexibility.
• Improved security: Enhanced protection measures to ensure a safe and secure trading environment.
• Enhanced user experience: Faster performance and intuitive design improvements for a better trading journey.

This is just the beginning. Stay tuned—we have numerous exciting upgrades planned. Stay connected through your inbox and our social media for the latest updates.

A look back, moving forward

The Paxful community’s support has been incredible throughout our journey. And we couldn’t have done it without you! You’ve been with us through every challenge, milestone, and win. Because of this, we’re determined to make 2025 your most outstanding year yet. Exciting developments are coming, and we’re delighted to have you on this journey.

Thank you for being part of the Paxful family. Here’s to a year of growth, innovation, and exceptional trading.