Good news! We are pleased to inform you that the issue with cryptocurrency conversions has now been resolved, and everything is back to normal. You should be able to carry out all transactions without any further disruptions. We know it was a bit of a hassle, and we’re grateful you stuck with us while we fixed it. 

If you’re new or just want a rundown on how currency conversion happens on Paxful, no stress—read below to learn how it works.  It’s simpler than you might think, even if you’re not a crypto pro.

What was that glitch all about?

If you’re wondering what went wrong, it was just a little hiccup in our system that messed with how conversion rates showed up. Annoying? Sure. But our team tackled it fast, and everything is running smoothly again. 

💡No worries—your past trades are totally fine, and there’s nothing you need to fix on your end.

Are there any changes in fees?

No. The fees stay the same. However, minor discrepancies in the actual fee may occur due to market pricing.

How to convert/swap cryptocurrencies on Paxful

Ready to get started? Here’s a quick and easy way to convert your crypto:

• First, log in to your Paxful account. Sign in with your credentials as usual.
• Go to your Wallet: From the homepage, hover over Wallet. A drop-down menu will appear, and then click on the Convert option.

• Convert crypto: Pick the cryptocurrency you have and want to get. Input the amount, and the live conversion rate will be displayed as shown in the image below:

• Confirm and complete:  Double-check the details to confirm the conversion, and the new amount will instantly update in your wallet.

Do you still have questions? 

Our customer support is always ready to help. If you need anything, please contact us by clicking the Help icon to access our knowledge base and find answers to the most frequently asked questions. 

Moving forward together

Now that everything is back on track, we invite you to explore the Paxful marketplace to check the latest offers. Whether you’re trading, exploring offers, or interested in converting currencies in your wallet, we’re here to make it seamless. Let’s keep moving forward together!

Happy trading!

👉Additional reading

1. Getting Started With Paxful
2. Paxful Fees