I Received a Suspicious Email or Link. Is it from Paxful?

If you received a suspicious link, email, or message that looks like it’s from us or an entity claiming to be associated with us,  please report such links or emails to our Support team.

We recommend that you do not click any sent links that look suspicious or click on any links in suspicious emails. We also advise that you do not download any attachments included in such emails or messages, and we recommend that you do not reply to these messages. 

When reaching out to Support about the links, emails, or messages, be sure to include all the information from the emails or messages as this will help us investigate where it came from. Reporting the message in detail will also help us take swift action to stop it from spreading to other customers.

Official Paxful email addresses:

These are a list of official Paxful email addresses that you can trust: 


Information Paxful will never request:

We will never request the following information. If someone asks for any of the specific information below or asks you to complete the following actions, please report them to us right away.

  • Your full credit card number or other financial details
  • Your password
  • Your one-time 2FA password (code)
  • Click a link to receive funds, verify info, release or cancel the trade when you are already logged in (you can do that yourself on the Paxful).


How to spot a phishing link:

While scammers change their tactics frequently, look for these classic signs of a phishing or spoofing attempt:

  • Make sure there are no spaces in the link provided.
  • There are no URLs inside pictures.
  • There are no links with/attached to QR codes 
  • We recommend you be very cautious with file-sharing links. These can lead to malware or hacking.
  • There is no ‘Whatsapp’ or other messengers inside pictures.
  • You receive emails or messages with .html attachments.
  • Also, keep your trades in Paxful, these links can be shared off-escrow without detection.


How to spot a phishing email or chat message:

While scammers change their tactics frequently, look for these classic signs of a phishing or spoofing attempt:

  • The user requests for your bank account, username, password, social security number, or identity. 
  • A claim is made that your account is compromised. In such cases, we may send only automated messages from “no-reply” email addresses.
  • You receive an unsolicited email with a link to verify your account information.
  • There are typos in the email address. It’s common to see something like [email protected]ppaxful.com.
  • You receive suspicious links that don’t lead to www.paxful.com. Before you enter your login information or click on a link, double-check the URL by copying it into your address bar without pressing Enter.
  • You receive emails that mimic our design. These emails aim to distract you from any typos in the email address or website links by using pictures and colors similar to our platform.


Ways to Protect Yourself from Phishing Scams: 

  • Always report any suspicious activity to our Support team.
  • Check that a link, email, or message is actually from Paxful.com. 
  • Do not click on any links, downloads, or attachments from questionable messages and emails.


For more information on how to protect your account see our security guide.

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