Mobile App: Issues and Solutions

What Are the Steps for Basic Troubleshooting?
This is a solution for the majority of possible issues related to the Paxful app:
  • Restart your app.
  • Make sure you are connected to the internet (do a speed test to confirm). 
  • Make sure the app is of the latest version. Please open the app in the Google Play Store or in the App Store and download the updates if any.
How to Set Up a Fingerprint?
Fingerprint can be enabled on the Account tab in the Security section:
  • Dapat paganahin muna ang pagpipilian na fingerprint sa iOS. If fingerprint recognition fails more than 3 times - a pin will be required.
  • Dapat suportado ng mga aparatong android ang fingerprint na pagpipilian at dapat itong paganahin sa mga setting ng aparato. Bilang pamantayan, walang limit sa mga pagtatangka. If the fingerprint scan is not working, just close the window and use a pin instead.
How to Solve the Sign-in Issue?
Mga isyu sa pag-sign in:
  • Mayroong pagpipilian sa bawat puwang ng password para ipakita ang password. Pakitingnan kung tama ang inilalagay mong password.
  • Some issues might be because you use an old version of the app. System forces time to update to the latest versions, but still no 100% hit. Please open the app in the Google Play Store or in the Appstore and download the latest version.
  • Antibot-solutions that we use might block users if some suspicious activity was detected on the device, network, region, etc. In case if you have tried all previous steps, please contact us to investigate your specific case.
How to Solve Issues Related to ID Verification?
Make sure you have allowed access to your device camera. For more information on the possible verification issues, click here.
How to Solve the 2FA Issue?
Read about the possible solutions for any issues related to 2FA here.
How to Contact Support?
If following our basic troubleshooting steps wasn't successful, don't hesitate to contact our support team.

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