Verification Issues and Troubleshooting

There are a few different reasons why your ID or proof of address verification may be denied. Here are the most  common reasons: 

ID Verification

You have reached the limit of verification attempts.
If you run out of verification attempts, please reach out to our support team to see how we can help.
You uploaded an unreadable or low-quality photo.
Submit a fresh verification request on our website. Login and upload everything as required. Please note that the image must be in JPEG format and of high quality. Ensure that the picture is up close and the contents are legible. Remove all covers from the document and make sure it is not masked by any other object.
紙媒体の身元証明書をアップロードした。
Submit a fresh verification request using any of the accepted ID documents such as your passport, National ID card, driving license, or voter’s card (National ID card should be in a new format). The document must not be in paper format.
身元証明書とセルフィーがアップロード中に入れ替わってしまった。
新しい認証リクエストを送信し、Paxfulの認証フォームの適切な部分で身元証明書とセルフィーをアップロードしてください。身元証明書とセルフィーが鮮明に写っており、高画質であることを確認してください。 
身元証明書の有効期限が切れている。
If you received an error message that your identification has expired, you can upload an alternative ID such as your passport, national ID, or driver’s license. The new ID you upload must have an expiry date on it. 
提供された身元証明書がアカウント所有者のものではない。
アカウント情報(名前、姓、国)に一致する身元証明書をアップロードしてください。身元証明書の写真は、あなたが送信したセルフィーのものと一致していなければなりません。 
Your documents were edited and not original.
身元証明書を編集せず、原本を使って認証リクエストをもう一度送信してください。写真はフルカラーである必要があり、切り抜きやいかなる種類の改ざんも禁止されています。
You uploaded an incorrect document.
Submit a fresh verification request using any of the accepted ID documents such as your passport, National ID card, Tax ID, driving license, or voter’s card (National ID card should be in a new format - not in a paper format). Other ID documents such as your student ID cards are not accepted by our verification provider. 
セルフィーを撮影せず、スキャンした写真をアップロードした。
当社の認証プロバイダは、セルフィーの代わりにスキャンされた写真を使うことを認めていません。元のデジタル写真のみをアップロードしてください。写真はJPEG形式で高画質でなければなりません。画像が鮮明で、判読可能なことを確認してください。
身元証明書がラテン文字以外の言語で記載されている。
英語のアルファベットを使用しない言語で身元証明書が書かれている場合でも、認証用にその身元証明書を使用することができます。「対応していない身元証明書」というメッセージが届いた場合は、当社の認証プロバイダがあなたの母国語をまだサポートしていないということです。その場合は、できれば英語で記載された別の有効な身元証明書をお試しください。
You have an issue taking a selfie.
If you get an error message during our liveness check (where you click a selfie for us to match with the image on your ID), this could be because the app is restricted from accessing your device camera. For example, if the application does not have access to your phone camera. Ensure that the browser or the app has access to your respective device camera. Alternatively, you can try the verification process on a different browser or device.

Address Verification

You have reached the limit of verification attempts.

If you run out of verification attempts, please reach out to our support team to see how we can help.

You uploaded documents that are not accepted.
Utility bills and bank statements are accepted forms of address verification. Make sure you’re uploading one of these documents.

The document you uploaded did not show your full name and/or your residential address.

If the document you uploaded has information cut off (like your full legal name or your residential address), it may be rejected. Make sure that when you’re uploading a document, all information is clearly shown and nothing is cut off or missing.
Your document is in a language with non-Latin letters.

If your document is written in a language that does not use the English alphabet, please follow the directions listed on the verification page.

Your document was cropped or altered.

Please make sure you’re uploading the entire document. If the document is cropped, cut off, or altered, it will not be accepted.

The document you uploaded was more than 3 months old.

Please upload a document that is less than 3 months old. Documents older than 3 months will not be accepted.

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