General

General

  • What is Bitcoin?

    Bitcoin is an online currency that can be sent to anywhere in the world using the internet, just like sending an email.

    To send or receive bitcoin, you’re going to need a bitcoin wallet. A bitcoin wallet is your very own online wallet where you can store all your hard-earned bitcoin. When you join Paxful, you get a safe, free and super simple to use bitcoin wallet. The Paxful bitcoin wallet works with every other wallet. With every bitcoin wallet comes a wallet address. You can send your wallet address to people and they, in turn, can send bitcoin to your wallet. With your very own wallet, you can send, receive, and store bitcoin. You can also see all transactions just like your online banking.

    You can also use bitcoin to buy things online from stores that accept it as a payment method. Ever since its invention, there have been more and more businesses that accept bitcoin as payment so go try your luck, and the store you’re looking at might accept bitcoin. Imagine the convenience of doing all your business transactions online using a safe and reliable wallet like Paxful’s.

    The most challenging part of bitcoin is getting your first bitcoin. This may be even harder for you if you don’t have a bank account. Luckily, Paxful accepts over 300 methods of payment so look through them and see which one works best for you. At Paxful, you buy bitcoin from Paxful vendors which are people who sell their bitcoin at a profit. This is because they accept many different forms of payments like gift cards, Western Union, bank transfers, and much more. Getting your hand on some bitcoin has never been this easy! When you decide on a way to pay and find a good deal, then follow the instructions the vendor gives you and you will have bitcoin to your wallet in minutes.

    Once you’ve got your first bitcoin, be sure to secure your account with activating our 2-Factor Authentication or better yet, use Google Authenticator for a much more secure experience. With those in your hand, you are ready to bask in the glory of peer-to-peer finance!

    Paxful provides a safe marketplace where you can buy and sell bitcoin using over 300 payment methods! Read more about how to use our platform and keep on trading using Paxful!

  • What is Paxful?

    Paxful is a leading peer-to-peer finance platform for trading bitcoin.

    In 2014, Ray Youssef and Artur Schaback founded EasyBitz which was then renamed to Paxful. They had one goal in mind when they created it: to make bitcoin easier for everyone from businesses to merchants.

    A lot of big problems in the world revolve around money, specifically earning it and transporting it. Sending money around the world is not fast or cheap in any way, but Paxful changed that.

    Paxful is the leading peer-to-peer bitcoin marketplace where buyers and sellers are connected for business. Having over 300 payment methods available on Paxful makes it incredibly easy to find suitable offers. We give the users complete control over their money. Along with our escrow system and our dedicated 24/7 customer support, Paxful is also extremely secure if you know how to minimize the risk and know how to secure your account. Upon sign up, Paxful users are given a FREE wallet.

    The peer-to-peer system of Paxful removes borders and limits. You can think of your Paxful account as your very own financial passport. With it, you can send money and buy things from halfway around the world. Build a business with our affiliate program.

    Our community has over 4.8 million users and it continues to grow. These users can make trading on Paxful extremely easy and hassle-free.

    That is Paxful. Money Your Way!

    Create your very own Paxful account today!

  • Payment methods

    There are over 300 ways to buy and sell cryptocurrency on Paxful.

    Here are some of our more popular payment options:

    1. Buy cryptocurrency with Bank TransferCash
    2. Buy cryptocurrency with Online Wallets like PayPal, Skrill, Neteller
    3. Buy cryptocurrency with iTunes gift cards
    4. Buy cryptocurrency with Amazon gift cards
    5. Buy cryptocurrency doing local trades for Cash In-Person
    6. Buy cryptocurrency with altcoins like Ethereum, Litecoin, Ripple, and so on.

    By clicking here, you can search for the ways you want to pay. All you have to do is input the amount of cryptocurrency you want to buy, the currency and the payment method you’ll be using. If you can’t find the payment method you’re looking for, you can always suggest one! It’s as simple as looking for a link that says “Your payment method doesn’t exist? Click here to suggest a new one”. 

    The ways in which you can buy cryptocurrency are called “payment methods”.

    Each way you can buy cryptocurrency is called a “payment method”. You can find a list of all available payment methods here. This list is always growing as Paxful traders in the market are creating new payment methods all the time. Each payment method has its own specifics and risk levels that you need to familiarize with before starting a trade. The peer-to-peer system that Paxful has, encourages this as it makes it easier to buy cryptocurrency. 

  • Paxful fees

    Find all information you need about Paxful fees for trading, depositing, withdrawing, and converting cryptocurrency. 

     

     

    Trading Cryptocurrency

    Payment Group Sell Cryptocurrency Buy Cryptocurrency
    Bank Transfers 0.5% no fee
    Credit/Debit Cards 1% no fee
    Digital Currencies 1% no fee
    Online Wallets 1% no fee
    Cash 1% no fee
    Goods & Services 1% no fee
    Gift Cards

    3% for all gift card types
    (except iTunes and Google Play)

    5% iTunes and Google Play

    no fee

    Buying Cryptocurrency

    • Paxful does not charge any fees to customers who are buying cryptocurrency.
    • When purchasing cryptocurrency from another customer on Paxful, you are buying cryptocurrency at a rate set by the customers themselves. These rates vary based on numerous factors such as your verification status, payment method, currency pair (such as USD, EUR, CNY), and order size.
    • Be sure to evaluate each offer that you choose when buying cryptocurrency. Tips on how to buy cryptocurrency can be found here.

    Selling Cryptocurrency

    • Paxful charges fees to customers who sell cryptocurrency.
    • The fee varies depending on the method of payment you accept for selling your cryptocurrency.
      • Bank Transfers: 0.5%
      • Credit/Debit Cards: 1%
      • Digital Currencies: 1%
      • Online Wallets: 1%
      • Cash: 1%
      • Gift Cards: 3% for all gift card types (except iTunes and Google Play), 5% iTunes and Google Play. 
    • This escrow amount is deducted from your Paxful wallet at the beginning of the trade. Upon successful completion of the trade, Paxful receives the escrow fee. If the trade is not completed, i.e cryptocurrency is released from escrow back to the cryptocurrency seller, Paxful takes no fee.

    Sending and Receiving Bitcoin

    Wallet Type Send Out Incoming
    External Wallet $0 - $9.99 = 0.0001 BTC
    $10 - $19.99 = 0.0002 BTC
    $20+ = 0.0005 BTC
    no fee
    Internal Wallet

    5 per monthno fee

    more than 5 per montha fee of $1.00 or 1% of the amount being sent, whichever is greater.

    no fee

     

    • Paxful charges a wallet send out fee for every send out from a Paxful wallet to an external Bitcoin address. Here are three tiers of our fees:
      • $0 -$9.99 = 0.0001 BTC
      • $10 -$19.99 = 0.0002 BTC
      • More than $20 = 0.0005 BTC
    • This fee covers the associated miner fee and maintenance of our secure wallet infrastructure.    
    • Sending Bitcoin to another Paxful customer is free of charge for the first 5 transactions sent per month. After that, a fee of $1.00 or 1% of the sending amount, whichever is greater, will be applied to each transaction sent to another Paxful customer. The fee will be charged in Bitcoin and calculated based on the market rate of Bitcoin at the time of the transaction. If you do not have Bitcoin equivalent to $1.00 you will not be able to send funds.

    Note: An internal wallet send out fee of $1.00 or 1% has been established due to the high amount of off-escrow trades on our platform. Off-escrow trades are trades made without our consent as they happen out of our regular trade process. This fee is used to prevent certain users from abusing our Terms of Service.

    Sending and Receiving Tether (USDT)

    Wallet Type Send Out Incoming
    External Wallet

    dynamic Ethereum network fee + Paxful wallet fee

    Paxful wallet fee:

    $0 - $9.99 = 1 USDT
    $10 - $19.99 = 2 USDT
    $20+ = 5 USDT

     

    dynamic Ethereum network fee
    Internal Wallet

    5 per monthno fee

    more than 5 per montha fee of 1.00 USDT or 1% of the amount being sent, whichever is greater.

    no fee

     

    • There is a fee for receiving (depositing) USDT from an external address to your Paxful Tether wallet. This is the network fee. It consists of the deposit consolidation fee multiplied by the current Ethereum rate.
      You can see a rough estimate of the fees in your Tether wallet after you click Receive. Once the deposit arrives, the actual fee is calculated and this could be different from the estimated amount you saw earlier. This difference is because the Ethereum price is constantly changing.
    • Paxful doesn't charge any deposit fee on top of the Ethereum network fee for incoming Tether transactions from external wallets.
    • There is no fee for receiving (depositing) USDT to your Paxful Tether wallet if funds are being sent to you from another Paxful Tether wallet.
    • The fee for sending (withdrawing) USDT to an external address from a Paxful wallet consists of the Ethereum network fee + Paxful wallet fee. Here are the three tiers of Paxful wallet fees depending on the transaction amount:
      • $0 - $9.99 = 1 USDT
      • $10 - $19.99 = 2 USDT
      • More than $20 = 5 USDT
    • Sending USDT from one Paxful wallet to another is free of charge for the first 5 transactions in a month. After that, a fee of 1 USDT or 1% of the amount sent, whichever is greater, will be applied to each transaction. The fee will be charged in USDT.

    Converting Cryptocurrency 

    Conversion Type Fee
    Bitcoin to Tether 1% (collected in BTC)
    Tether to Bitcoin no fee

     

    Converting Tether (USDT)

    Paxful Stablecoin

    Paxful charges a fee on the amount to be exchanged, calculated in BTC, for each Paxful Stablecoin transaction (the “Stablecoin Fee”). This Stablecoin Fee includes: (1) a fee of 1% which captures (a) our standard wallet send out fee for the associated miner fee and maintenance of our secure wallet infrastructure and (b) Paxful’s fee for this service; and (2) a de minimis rounding fee necessary to effectuate the Paxful Stablecoin conversion.

    The quoted price you receive from the Stablecoin Counterparty is inclusive of all fees and charges. This quoted price may include additional fees charged by the Stablecoin Counterparty and/or third party fees necessary to facilitate this transaction. Please note that this is a separate fee from a third party and Paxful is not responsible for nor calculates such third party fee.

Buy and Sell Cryptocurrency

Buying Cryptocurrency

  • Buying cryptocurrency

    Crypto is exciting, and we are very happy that you are taking this journey with us.

    This guide will help to find existing offers to buy cryptocurrency. If you want to create your own offer, please see our article on creating offers

    Video

    Here’s a short video on how to buy Bitcoin instantly:

    Step 1 Setting up search requirements

    1. Log in to your Paxful account, hover over the Buy arrow, and click your preferred cryptocurrency.

    Click-buy-crypto-type.png

    The page with offers to buy cryptocurrency appears.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    2. Click Show All or Any payment method field and select your preferred payment method to buy crypto on the dialog box that appears.

    Alternatively, click View offers for all payment options to see the list of all payment methods available.

    3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.
    You can leave the Any amount field empty if you do not have any specific amount in mind.

    4. Select your country from the Location list.

    5. Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.

    Buying2.png

    Step 2 Finding an offer

    1. Browse through the list of offers.
    The list begins with offers that have:

    • Sellers with the best rating and reputation.
    • Sellers who are the most active on the platform and are ready for instant trade.
    • The most profitable discounts or margin.

    Check the tags and labels for additional information about an offer. When you find an offer you like, click Buy.

    Buying3.png

    Note: Your trade hasn’t started yet, at this point.

    The Offer page appears.

    Study all details of the offer such as:

    • Buying limits — is the offered amount neither too low nor too high?
    • Seller’s rate — does it look profitable for you?
    • Time limit — will you manage to execute the payment within this timeframe?
    • Offer terms — is the seller requesting additional documents or having specific requests as part of the trade procedure?

    Offer_temrsNew2.0.png

    2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click BUY NOW.
    You can click Take a Tour to receive a walk-through of the process in case you have any questions or doubts.

    Buying5.png

    The Trade chat page appears.

    Note: At the moment when the trade starts, the cryptocurrency rate is fixed and will not fluctuate.

    Step 3 Trading

    1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.

    follow_instr.png

    2. Make the payment.
    After making the payment, click I have paid.

    Buying7NEW.png

    The Self Declaration dialog box appears.
    3. Click Yes, I have paid.

    Note:

    • You can always cancel the trade by clicking Cancel.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.

    The seller releases BTC from the trade escrow to your Paxful wallet. The trade is completed successfully. 

    Tip:

    • After the seller of cryptocurrency has released funds from the trade escrow into your Paxful wallet, consider leaving feedback. This helps other traders to understand who they are dealing with.
    • You can click Click to add Username to your contacts to quickly trade with them in the future to add a user to your Trade Partners list. This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Check our tips for buying cryptocurrency for more information. In case if you want to sell cryptocurrency, explore the following guide.

     

  • Tips for buying cryptocurrency

    Buying cryptocurrency can be tough at first but here are some tips to ease you into buying crypto safely, and quickly. 

    To get you started, here are a couple of tips to consider: 

    1. The minimum trade amount on Paxful.

    If you’re buying Bitcoin, the current minimum is 10 USD or its equivalent in other currencies. If you’re selling, then the minimum is 0.001 BTC.

    2. The seller’s reputation and activity.

    A seller’s reputation is displayed in green with a + before it. For example, +1305/ -1 means that the user has 1305 good feedback scores from buyers and only 1 negative feedback.
    Pay attention to each type of feedback: positive and negative.
    For example, despite having more than 10,000 positive feedback scores and 1000 negative feedback, you should still be cautious about such a user. Pay attention to the percentage of negative feedback in relation to the negative and positive ones. Also, do not forget to check for how long a user is present on our platform.
    It is also much better if the seller is ID-verified. This means that we have checked his documents and background.
    Additionally, check when the seller was last seen online on Paxful. This will help to make sure that you will have a quick trade without any delays from the seller’s side.
    Click on the seller’s username to open their profile for more background information on them.
    reputation.png
    verified.png

    3. Always read the terms of the offer before you start a trade.

    Sellers should mention what they expect and what you will need to provide. For example, for gift cards, many sellers require a receipt showing that the gift card was bought legally and also to establish that you are indeed the owner of the gift cards. If this information is requested and you cannot provide it, then it is better not to proceed with the trade. If you can provide all the requirements, then make sure you have everything ready before you start the trade.

    4. Be aware of the price.

    The Bitcoin price on Paxful is never equal to its official market rate as sellers charge a fee to convert traditional currency into Bitcoin. The price of the fee varies among sellers and depends on who you buy from. So be on the lookout for the best deals. The offer page always includes the rate of each seller. What should interest you the most is how much you get on dollar. The higher the number, the more profitable the trade will be for you.
    price.png
    Screenshot_2020-02-14_at_13.51.56.png

    5. Read the seller’s instructions.

    These are the more specific instructions that are presented to you right after you have started the trade. They’re usually displayed at the very beginning of the trade chat. If at any point you need help clarifying or complying with an instruction, feel free to ask the seller in the trade chat.

    6. Click the Paid button only when you have actually paid.

    Once you’ve clicked the Paid button, the countdown timer stops and the order can no longer expire. This is important because if you had sent the seller the payment info such as a gift card code and the offer expires, then the escrow is released and you won’t get your cryptocurrency. The Paid button also provides security from dishonest or forgetful sellers. If you click the Paid button and you haven’t paid, the seller might think you’re a coin-locker or someone trying to scam them. Be sure to click the button only once you’ve paid to prevent complications.

    7. Brokering gift card codes is strictly prohibited on Paxful.

    Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Paxful Terms of Service. If you keep trying to give sellers used codes, you will be reported and banned from trading on Paxful as it is not only a waste of your own time but also that of others. Remember to only use gift cards you have bought yourself.

    8. Using third parties for making payments is not allowed.

    You must be the actual payer and be the original owner of the submitted payment (Owner of the gift card, credit card, bank account, an account of online payment platform). Being a middleman in paying for the cryptocurrency is not allowed and can be considered as a scam.

    9. Always trade for the whole amount of the gift card.

    If you have a $50 gift card, then you can’t trade for a fraction of that (ex. Asking someone to take only $33 only out of your $50). Note that the seller can only take the whole amount so if you start order for $33 and he takes $50, the only way to get your change back in cryptocurrency is by starting a new trade for the difference. Seller’s ranges may not meet that amount or the seller may take down their offers or go offline.

     10. Never ask the seller to release the cryptocurrency first.

    This is grounds for an instant ban as it indicates a scam. We have a trade escrow service so you know the crypto is there and waiting for you once you complete the payment.

     11. Be polite to sellers.

    They go through a lot of tough customers and being polite can save you a lot of time. Being polite is about a lot more than your language, it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.

     12. Not Interested? Cancel!

    If you are no longer interested in the trade and have not yet paid the seller, feel free to cancel the trade. It will free their escrow and let them continue to trade with others who are interested. If you don’t cancel the trade and leave it hanging, the seller will have to file a dispute or report you, which will probably result in you getting negative feedback. You can see all your active open trades on your dashboard. Click Chat to open the trade, and click Cancel to cancel them.
    Also, remember that any price negotiation is strictly forbidden. If you do not like the offer, do not insist on changing the price in the same trade. Just start a new trade with new values to avoid any disputes or misunderstandings with the seller.

  • Buying cryptocurrency with gold

    Gold is one of the oldest known payment methods in the world, and we are happy to offer you an opportunity to use gold to buy cryptocurrency. Here’s everything you need to know about trading with gold. 

    Before trading

    Before you start buying cryptocurrency with gold, make sure you have a trustworthy source for the gold. One of the ways to obtain gold is to order it on a website and have it shipped to a specific address. If you decide to use your own private source or to deliver the gold in person yourself, you still must ensure minimal risk.

    When you try to pay with gold to buy cryptocurrency, your potential trade partners may request the following as proof to validate the transaction:

    • Proof of purchase (a receipt).
    • Certificate of authenticity for the gold item.
    • Photo of your ID.
    • Photo of the actual gold item you are offering.
    • The tracking number issued by the parcel service (in case the gold is being shipped to them directly).

    Trading 

    Searching for an offer

    The first step to buying cryptocurrency with gold is to look for an offer that accepts this type of payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that you can deliver the gold to your trade partner. And finally, read through the offer terms and trade instructions carefully. Note that cryptocurrency sellers may request additional verification and have other specific requirements for verifying proof of payment.

    Talk to your trade partner in the trade chat. Clarify how you will deliver the gold and whether your trade partner is okay with what you are offering. 

    Tip:

    • Prefer public places for trades in person.
    • Use trackable shipping methods for delivery by mail.

    Creating an offer

    To buy cryptocurrency with gold, you can also create your own offer.
    Here are a few things to keep in mind:

    • Set a margin you find profitable and agreeable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Be clear about what proofs of payment you are willing to present for the gold you possess.
    • For in-person trades, be very clear about the meeting location and exchange procedure.

    Once you’ve created and published your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly.

    Completing a trade

    Once you have provided all the documents requested by the cryptocurrency seller, click Paid. From this point, you will have 21 days to deliver the gold to the trade partner whether by post or in person. If the seller does not confirm receiving the gold within this timeframe a dispute will start automatically and our moderators will step in for assistance.

    Note: Calculation of 21 days starts from the moment the trade is marked as Paid.

    The last step will be for the cryptocurrency seller to confirm receiving the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the crypto to you and the trade will be complete. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    ID and address verification

    Another important aspect to consider is your ID and address verification. You must complete your ID verification and address verification to trade with gold. This verification is important to protect our cryptocurrency sellers from any fraudulent activity. Therefore, it is not possible to trade crypto for gold or vice versa without being fully verified on Paxful.

    Note: Full verification is mandatory for offers and trades that start from 50 USD.

    See our step-by-step guide on how to buy cryptocurrency and tips on how to buy cryptocurrency.

  • Buying cryptocurrency with bank transfer

    Bank transfers are a popular payment method on Paxful. This article will show how easy it is to buy crypto with bank transfers.

    Before trading

    Before you start buying cryptocurrency with bank transfers, make sure that you have your bank account set and ready to make transactions. Find out if you have a transaction limit or geographical restrictions set on your bank account. Also, consider using a bank that can easily provide proof of transactions with all details visible on one page or pdf file.

    The required details are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Recipient’s account number and full name.

    Trading 

    Searching for an offer

    The first step to buying cryptocurrency with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the seller will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. In some cases, sellers will already have their bank information on the offer instructions but if they don’t, feel free to request them for their bank information.

    Creating an offer

    To buy cryptocurrency with bank transfers, you can also create your own offer.
    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear as to who will be bearing the transfer fee if any.

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and transfer funds to the account provided.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.

     

  • Buying cryptocurrency with debit/credit cards

    On Paxful we provide an option to buy cryptocurrency with debit or credit cards, including prepaid cards. This article gives you an overview of buying cryptocurrency using any of the supported cards. 

     

    Before trading

    Before buying cryptocurrency with your debit or credit card, please make sure that you have sufficient funds on it and that payments will not be blocked due to a daily limit or any geolocation restrictions. 

    Trading

    Searching for an offer

    The first step to buying cryptocurrency with debit/credit cards is to look for an offer that accepts that specific card type you have. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you have found a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the seller will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the seller will require from you will vary depending on which specific payment you’ll be using.

    Creating an offer

    To buy cryptocurrency, you can also create your own offer.
    Here are a couple of tips:

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and finalize the payment.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.




  • Buying cryptocurrency with online wallets

    There are a variety of online wallets such as PayPal and Skrill that you can use to buy cryptocurrency on Paxful. This article gives you an overview of buying cryptocurrency using any of the supported online wallets. 

    Before trading

    Before buying cryptocurrency with your online wallet, please ensure that you have sufficient funds on it and that your transaction will not be blocked due to your daily limit or other geographical restrictions. 

    Trading

    Searching for an offer

    The first step to buy cryptocurrency with online wallets is to look for an offer for the online wallet of your choice. You’ll also need to enter the amount you wish to purchase and your preferred currency.

    After you find a suitable offer, read the offer terms before opening the trade. This will show you a brief summary of what the seller requires from you regarding the payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. The seller’s requirements may vary depending on the online payment you’re using. For example, online wallets such as PayPal, Skrill, and Neteller will normally require an image of your ID.

    Creating an offer

    To buy cryptocurrency with online wallets, you can also create your own offer.
    Here are a couple of tips for your offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear as to who will be bearing the transaction fee if any.

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and transfer funds to the account provided.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.

See all 11 articles

Selling Cryptocurrency

  • Selling cryptocurrency

    Selling crypto is very exciting, and we are thrilled that you are taking this journey with us.

    This guide will help to find existing offers to sell cryptocurrency. If you want to create your own offer, please see our article on creating offers

    Video

    Step 1 Setting up search requirements

    Step 2 Finding an offer

    Step 3 Trading

    Video

    Here’s a short video on how to sell Bitcoin instantly:

    Step 1 Setting up search requirements

    1.  Log in to your Paxful account, hover over the Sell arrow, and click your preferred cryptocurrency.

    click-sell-crypto-type.png

    The page with offers to sell cryptocurrency appears.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    2. Click Show All or Any payment method field and select your preferred payment method to sell crypto on the dialog box that appears.

    Alternatively, click View offers for all payment options to see the list of all payment methods available.

    3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.

    You can leave the Any amount field empty if you do not have any specific amount in mind.

    4. Select your country from the Location list.

    5. Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.

    selling2.png

    Step 2 Finding an offer

    1. Browse through the list of offers.

    The list begins with offers that have:

    • Buyers with the best rating and reputation.
    • Buyers who are the most active on the platform and are ready for instant trade.
    • The most profitable discounts or margin.

    Check the tags and labels for additional information about an offer. When you find an offer you like, click Sell.

    Selling3.png

    Note: Your trade hasn’t started yet, at this point.

    The Offer page appears.

    Study all details of the offer such as:

    • Selling limits — is the offered amount neither too low nor too high?
    • Buyer’s rate — does it look profitable for you?
    • Offer terms — is the buyer requesting additional documents or having specific requests as part of the trade procedure?
    • Paxful fee — this fee depends on the payment method you choose.

    Selling4.png

    2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click SELL NOW.

    Selling5.png

    3. In a dialog box that appears, click I understand the risk, proceed to sell.

    4. A new caution dialog box appears. Confirm reading the warning by clicking I understand.

    The Trade chat page appears.

    Note:

    • When the trade starts, the cryptocurrency rate is fixed and will not fluctuate.
    • Cryptocurrency is moved from your personal Paxful wallet to the trade’s secure escrow.

    Step 3 Trading

    1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.

    Selling6.png

    2. Once your trade partner has made the payment, click Release.

    Selling8.png

    Double-check if the amount sent to you is correct. Confirm sending BTC to the buyer by clicking Release in a dialog box that appears.

    Selling9.png

    Note:

    • Only the buyer can cancel the trade.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.
    • You can click Report a problem to file a report.
    • If the trade expires, you can reopen it by clicking Reopen escrow.

    You release BTC from the trade escrow to buyer's Paxful wallet. The trade is completed successfully. 

    Tip:

    • After a trade, consider leaving feedback to your trade partner. This helps other traders to understand who they are dealing with.
    • You can click Click to add Username to your contacts to quickly trade with them in the future to add a user to your Trade Partners list. This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Warning: If your country is in the OFAC grey list, selling cryptocurrency requires you to verify your ID.

    Selling10.png

    Check our tips for selling cryptocurrency for more information. In case if you want to buy crypto, see the following guide.

  • Rules for selling cryptocurrency

    Being a Paxful seller can be very profitable if you follow some basic rules. To get you started, we’ve compiled a few rules to make selling cryptocurrency not only easy but safe and secure as well:

    1. Accept your responsibility for possible risks.

    We at Paxful do as much as possible to increase the level of security on our platform. However, you, as a seller, should accept all risks and liabilities that come with trading. It is up to you to protect yourself from malicious users and obvious scams. Check our security guide and safety tips for more information.

    2. Brokering gift card codes is strictly prohibited on Paxful.

    Brokering is when you buy a gift card code from a third party and resell it later to someone else. This goes against the Paxful Terms of Service and is strictly prohibited. This rule applies both to e-codes and physical gift cards. Read more information about gift card trades specifics.

    3. Be responsive to buyers.

    • If you are not at your computer, please deactivate all your offers. You can easily do it from your Dashboard. This will also help you avoid having your BTC locked in a trade escrow if a buyer starts a trade during your absence.

    • When a buyer starts a trade with you, say “Hi” and let them know you are ready to trade.
      Example: “Hi, I am ready, please follow the instructions and you can have your cryptocurrency in no time!“. This message may sound too simple and obvious. However, according to our statistics, a high number of canceled trades are due to an unresponsive seller. Please show to the buyer that you are ready.

    4. Maintain a civil tone with your trade partners.

    Offensive language and disrespectful tone are not allowed on our platform. Be understanding to buyers as some of them may lack trading experience. If you face any serious issue with your trade partner, do invite our moderators by starting a dispute.

    5. Write clear offer terms and trade instructions.

    • Have both offer terms and trade instructions in a simple short bulleted or numbered list. Read more on how to write good offer terms and trade instructions. This is relevant when creating your own offer.

    • If you have special payment-related procedures that may delay the release of cryptocurrency for a longer period, make it clear for the buyer. This must be frankly stated in your offer terms and trade instructions. You must make sure that the buyer understands that the release of cryptocurrency may be reasonably delayed. Release time may not exceed the time stated in your terms. (Remember that Paxful advertises p2p service as instant.)

    • Write concise offer terms. The buyer sees offer terms before he starts the trade. It may contain important information about the trade.

      Example: uploading a photo of ID, uploading a cash receipt, accepting physical gift cards only, etc.

      Note that buyers avoid offers with complicated terms. Clear offer terms also give advantage in case of a dispute. Never leave this section blank while creating an offer.

    • Write clear trade instructions. Trade instructions are shown to a buyer once a trade starts. Instructions give additional guidance to your trade partner and should consist of clear steps.

    • Provide your customers with helpful aids and examples if necessary. For example, if you require them to upload a selfie with a photo ID, then put an example picture.

    6. Be aware of the minimum trade amount on our platform.

    It’s important that you know what the minimum trade amount set on Paxful. Currently, the minimum trade amount is 10 USD to buy cryptocurrency. If you are selling cryptocurrency, the minimum is 0.001 BTC.

    7. Do not use third parties for payments. 

    You are the person responsible for accepting and processing payments. If you have no control over the payment and you transfer responsibility to others, this can be considered as fraud. For example, in the case of bank transfer, you should be the account owner, in the case of altcoins, you should be the owner of the wallet, etc.

    8. Off-escrow trades are not allowed.

    It’s important that you do not give other users your contact information to do a trade outside Paxful trade flow. Paxful escrow must be used at all times or your account may be banned. By avoiding paying escrow fees to our platform while trading outside our escrow service, you expose your BTC to much higher risk as our investigation team will not be able to assist you in case of an argument.

    9. Price negotiations are strongly forbidden.

    A buyer of cryptocurrency must pay the exact price that is set for trade. If during a trade both sides agree to change the amount, a new trade must be re-opened for the correct amount. Price negotiations within the same trade are against our Terms of Service.

    Check our guide on how to sell cryptocurrency on Paxful to have an overview of our trade flow.

     

  • Selling cryptocurrency for gold

    Gold is one of the oldest known valuables in the world, and one that has consistently increased in value over time, despite the changes in the economy. We are happy to offer you an opportunity to sell cryptocurrency for gold. Here’s everything you need to know about trading with gold.

    Before trading

    Trading

    Searching for an offer

    Creating an offer

    Completing a trade

    After a trade

    ID and address verification

    Before trading

    Before you start selling cryptocurrency for gold, make sure you have the means to check the quality of the gold before you make the payment. Whether you choose the gold to be sent to you by mail or delivered in person, you still must ensure minimal risk.

    Don’t hesitate to request any additional documentation or proofs such as:

    • Proof of purchase (a receipt).
    • Certificate of authenticity for the gold item.
    • Photo of your trade partner's ID.
    • Photo of the actual gold item.
    • The tracking number issued by the parcel service (in case the gold is being shipped to you directly).

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency for gold is to look for an offer that accepts this type of payment. You’ll also need to enter the amount of gold you wish to sell and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that your trade partner will be able to deliver the gold to you. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how the gold will be delivered to you and yourself decide whether you are okay with the product before proceeding. 

    Tip:

    • Prefer public places for trades in person.
    • Use trackable shipping methods for delivery by mail. 

    Creating an offer

    To sell cryptocurrency for gold, you can also create your own offer.
    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Be clear about what proofs of payment you expect for the gold you are accepting.
    • For in-person trades, be very clear about the meeting location and exchange procedure.

    Once you’ve created and published your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly.

    Completing a trade

    Once the buyer has paid you and marked the trade as Paid, they will have 21 days to deliver the gold to you either by post or in person. If you do not confirm receiving goods within this timeframe a dispute will start automatically and our moderators will step in for assistance. 

    Note: Calculation of 21 days starts from the moment the trade is marked as Paid.

    Once you’ve received the gold, you can release the cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. Remember that cryptocurrency transactions are final and irreversible.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    ID and address verification

    Another important aspect to consider is your ID and address verification. You must complete your ID verification and address verification to trade with gold. This verification is important to protect our cryptocurrency sellers from any fraudulent activity. Therefore, it is not possible to trade cryptocurrency for gold or vice versa without being fully verified on Paxful.

    Note: Full verification is mandatory for offers and trades that start from 50 USD.

    See our step-by-step guide on how to sell cryptocurrency and our rules for selling cryptocurrency.

  • Selling cryptocurrency with bank transfers

    Bank transfers are a popular payment method on Paxful. This article will show how to sell cryptocurrency with bank transfers.

    Before trading

    Before selling cryptocurrency for bank transfers, make sure that you have your bank account set and ready to receive transactions. Find out if you have a transaction limit or geographical restrictions set on your bank account. Also, consider using a bank that can easily provide proof of transactions with all details visible on one page or pdf file.

    The required details are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Sender’s account number and full name.

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to enter the amount you wish to sell and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the buyer will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. Buyers will always ask for your bank details. Read here how you can add and store your bank details in your profile and trade chat.

    Creating an offer

    To sell cryptocurrency for bank transfers, you can also create your own offer.
    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear who will be bearing the transfer fee if any.

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end.

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Paxful.

     

  • Selling cryptocurrency with cash payments

    There are a variety of cash payments that you can use to sell cryptocurrency on Paxful. This article gives you an overview of selling cryptocurrency using any of the supported cash payments. 

    Before trading

    Before selling cryptocurrency with cash payments, here are a few things to consider:

    • Some payment methods such as Cash By Mail or Cash In Person, require full ID and address verification (for amounts higher than 50 USD per trade).
    • In case of some disputes, it is very difficult for Paxful to provide assistance be ready to file a Police report in such cases.

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency with cash is to look for an offer that accepts cash as payment. You’ll also need to enter the amount you wish to sell and your preferred currency.

    When you find the offer that suits you, be sure to read the offer terms before starting the trade. This will show you a brief summary of what the buyer requires from you regarding the payment.  In the case of Cash In Person, the offer terms should provide a brief list of meeting preferences.

    After reading through the offer terms and confirming that you agree with the conditions, it’s time to start the trade. Once the trade has begun, a more specific set of instructions should appear for the meetup. Usually, for cash trades, buyers should promise to provide a teller receipt. If at any point during the trade you feel confused about the instructions, feel free to send a message to the buyer via trade chat. They should be able to help you with any questions that you may have. 

    Creating an offer

    To sell cryptocurrency with a cash payment, you can also create your own offer. Here are some things to consider:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear which proof of payment you require and how much time you need to confirm the payment.
    • In the case of Cash In Person, state clearly, where you want to meet.

    Tip: Prefer public places for Cash In Person trades.

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    For a Cash In Person trade, once all the details have been settled, it’s time to meet up with your buyer. Go to the specified location and collect the cash from the buyer. Once this is done, wait for the buyer to mark the trade as Paid. Now click the Release button. 

    Note that in the case of Cash By Mail, the trade may require a lot of patience from both sides.

    With other cash payment methods, the payment process itself is usually quite simple. In any case, always make sure you have provided correct details to the buyer and collected all possible proof of receiving or not receiving the payment. 

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade 

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Paxful.

  • Selling cryptocurrency for debit/credit cards

    On Paxful we provide an option to sell cryptocurrency for debit or credit cards, including prepaid cards. This article gives you an overview of selling cryptocurrency using any of the supported cards. 

    Before trading

    Before selling cryptocurrency for debit or credit card, please make sure that you have the means to check the balance on the card and that you are fully aware of how to use the funds as soon as possible. 

    Trading

    Searching for an offer

    The first step to selling cryptocurrency for debit/credit cards is to look for an offer that accepts that specific card type you have. You’ll also need to enter the amount you wish to sell and the currency you prefer.

    After you have found a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the buyer will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the buyer will require from you will vary depending on which specific payment you’ll be using. 

    Creating an offer

    To sell a cryptocurrency, you can also create your own offer.
    Here are a couple of tips:

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end. 

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Paxful.



See all 10 articles

Offers

  • Why was my offer removed?

    Sometimes, an offer on Paxful will be removed from the marketplace because it harms the buying and selling experience for the Paxful community. 

    Here’s a short list explaining why offers are removed from the Paxful marketplace:

      • Changing the terms and instructions - Do not change the terms and instructions you agreed to with your trade partner after the trade has started. 
      • Sharing contact information - Do not attempt to communicate outside of Paxful’s trade chat with your trade partner. Giving out personal information is how fraud and identity theft start. This includes WhatsApp, Telegram, phone numbers, email, etc. 
      • Being unresponsive with your trade partners - Do not create an offer and then become unresponsive with your trade partner once the trade is initiated.
      • Being disrespectful - Do not use any profanity, hate speech, and other offensive or vulgar messaging in your offer. Paxful has a zero tolerance policy for this type of behavior. 

     

    I understand why my offer was removed, what are my next steps?

    In most cases, you’ll receive a gentle warning about your offer and why it was removed. You’ll be expected to turn your offer on again and update the terms and instructions so it doesn’t fit the criteria mentioned above. Additional actions may be taken for severe or repeat offenses, such as being banned from Paxful or restricting the payment method. 

     

    I understand why my offer was removed and now I can’t create a new offer using the same payment method, what are my next steps now?

    Please contact our support team so we can help get this payment method reinstated for you. Our Marketplace investigations team will verify the request and ensure your account is in good standing before granting access.

     

  • Offer working hours

    As an offer owner, you have the option to set a timeframe for your offers to be active on the public list. This way, you don't need to deactivate each of your offers every time you go offline. This guide will show you how to manage working hours for your offers and how to find them on an offer of your trade partner.

    Managing working hours for your offers

    To set or edit working hours for your offer, do the following:

    1. Begin creating or editing your offer as usual, according to standard flow
    2. On Step 3 of the offer creation flow in Advanced options, locate the Working hours section. Activate Day of the week toggles for the days when you want your offer to be open for trades.
      Offerflowtoggle.png
    3. Click a time box and select a time from the dropdown list that appears. Choose the timeframe for your offer to be active on the public listing.
      Offerflowchoosetime.png
    4. Continue the offer creation or editing flow as usual and click Create offer or Update offer to save your offer working hours.

    Working hours of your trade partners

    To see the working hours of an offer, do the following:

    • On the offers list page, locate an offer of your interest. If an offer is offline, the Buy or Sell button will not be active. Instead, you will see how much time is left before the offer becomes available. To see the exact schedule, click the Available in button and then click See full schedule.
      See-full-schedule.png
    • On the offer page, scroll down to see the Working hours for this offer section.
      offerpage.png

    To filter all offline offers, do the following:

    On the top left corner of the offers list page, activate the Include offline offers toggle. All offers, including offline ones, become visible on the offers list page.

    togglelastversion.png

    Note: Offline offers include only offers that will become available within the next 30 minutes, according to your local time.

    For more information on how to improve your offer creation flow, check our guides on how to write good offer terms and trade instructions

  • Creating offer to buy cryptocurrency

    To set your personal exchange rules and establish a flow of trades, you need to create your own offers. This guide gives an overview of how to create an offer to buy crypto on Paxful. If you are interested in existing offers of other Paxful traders, please see our guide on buying cryptocurrency.

    Before we begin, ensure you have created an account. Once you sign up, you will be assigned a wallet automatically. 

    Note: In order to create an offer, you need to be ID-verified.

    Video

    Here’s a short video on how to create an offer:

    Step 1 Payment method

    1. Log in to your Paxful account and click Create an Offer.

    Click-Create-an-offer-mutlicoin.png
    Create an Offer page appears.

    Tip: Using your phone? Click the hamburger icon and click Create an Offer.

    2. Choose the cryptocurrency type you want to buy or sell.

    Offer-creation-choose-crypto-type.png

    3. Select Buy offer type.
    2.2.png

    4. Select a payment method.

    Choose how you want to buy crypto:

    • Select the payment group from the left box.
    • Choose the exact payment method from the list in the middle.
    • If you are not sure which group your payment method belongs to, you can also search for payment methods in the search bar. Simply start typing the word in the Search all payment methods field and an option will appear in the list. If your payment method has been registered already, it will appear for you to select it.

    3.2.png

    Note: Don’t see the payment method of your choice? Suggest a new one by clicking the Click here to suggest a new one link.

    5. Choose your currency from the Preferred currency drop-down list.

    4.2.png

    Note:

    • Only one currency per offer is allowed. 
    • Available currencies may vary depending on the payment method you choose. These limits are set to avoid incorrect trades. For more information, click here.
    • With bank transfers, it is important to insert the bank name and the country where your bank account is registered. This will help to avoid any misunderstandings with your potential trade partners.

    6. Check if all details are correct and click Next step to proceed.
    5.2.png

    Step 2 Trade pricing

    1. Click Market price or Fixed price to choose the cryptocurrency rate you want to use.

    chooseprice.png

    Note: 

    • Market price Your offer’s selling price will change according to the market price of crypto.
    • Fixed price Your offer’s selling price is locked when the offer is created, and won’t change with the market price of a cryptocurrency.
    • This option is not available for stablecoins such as USDT.

    2. Choose how much you want to earn on each purchase by inserting the number into the margin field.

    6.2.png

    Set a percentage according to the market price of crypto and your personal trading intentions. This percentage can be both negative and positive. You can read more about the margin here. You will see on the screen a clear explanation of how much you will earn according to the percentage selected.

    Note:

    • Do not set a very low or high percentage to attract customers and negotiate the price within a trade. It is against our Terms of Service.
    • Cryptocurrency sellers look for the best value + user rating. Choose the margin percentage that you think your target audience would value. A positive margin percentage is advised when creating an offer to buy crypto.
    • As a default, we offer a cryptocurrency price which is the average ask price between Coinbase, Bitstamp, Bitfinex. For more flexibility with Bitcoin rate click Switch to advanced mode.

    3. Set offer trade limits by inserting numbers into Minimum trade amount and Maximum trade amount fields.
    7.2.png

    Here you can choose how much crypto in the traditional currency you want to buy.

    Note: You can set a range or click Use exact amount to set the sum you are interested in. Once a trade is initiated, the exact trade equivalent in BTC is moved into escrow.

    4. Choose the offer time limit by inserting a number into the minutes field.
    8.2.png

    This indicates the amount of time you have to make the payment. If you do not click Paid before the payment window expires, the trade will be automatically canceled.

    5. Check if all details are correct and click Next step to proceed.
    9.2.png

    Step 3 Trade instructions


    1. Choose offer tags from the Offer tags drop-down list.
    10.2.png

    Offer tags will appear close to the payment method name in the list of offers. It should be something which helps to personalize your offer, add additional information to it. 

    Example: All bank transfers, Instant payment, Long term buyer needed.

    Note: Can’t find the tag you’re looking for? Suggest a new one by clicking the Suggest a new one to us link.

    2. Create your offer labels. Type them into the Your offer label field.
    11.2.png

    Labels are used to draw attention to the most important specifics of your offer. 

    Example: no ID verification needed, quick release, receipt required and more.

    Note: For Bank Transfers the bank name is used instead of a label.

    3. Write offer terms for sellers. Type them into the Offer terms for the seller field.
    12.2.png

    This info will be shown publicly in your offer. It should have short and clear details: do you want a seller to provide a photo of his ID? Is any receipt or other document needed? Do you want the payment method to be processed in a specific manner? Will you require a considerable amount of time to process the payment? Check more info here.

    4. Write trade instructions. Type them into the Trade instructions field.

    13.2.png

    Trade instructions will be visible once a trade has started. This should be a clear step-by-step guide for your potential trade partner. Read more information here.

    5. Choose if you need a verification filter for your trade partners by selecting the Verification checkbox.

    14.2.png

    Trading with verified users helps to avoid irresponsible users. However, the number of your potential trades will be lower as some of the users want to keep their privacy online.

    Optionally, click Advanced options for some additional settings:

    • Select a target country from the Target country drop-down list.
      You can choose countries where you would like to get your trade partners. 
    • Adjust offer visibility by selecting Show this offer only to users in your trusted list checkbox.
      Visibility can be set for your trusted users only. It is useful if you have a list of traders marked as trusted and you want to trade only within this group of people.
    • Set a minimum amount of trades required by typing a number in the Minimum trades required field.
      This is useful when you want to trade only with experienced Paxful users. Set a minimum you consider valid for you.
    • Set a fiat limit for new accounts by typing a number in the Fiat limit for new accounts field.
      You can use this option not to risk big amounts with users of a few trades and low reputation.
    • Set limitations by countries. Select an option from the Limitation by countries list and insert a country in the field below.
      You can make your offer visible or hidden to customers from specific countries. This is related to IP address and smart country detection.
    • Adjust Proxy/VPN limitations by selecting an option from the Proxy/VPN limitations list. You can choose whether to trade with all users or avoid those with VPN and Anonymizer.
    • Choose working hours for your offer under the Working hours section. Choose the days of the week and times during each day when you want this offer to be active. Read more here.

    Advancedoptions111.png

    AdvancedOptions222.png

    AdsvancedOptions333.png

    6. Check if all details are correct and click Create offer to proceed.
    16.2.png

    Note:

    • You can always return to the previous step by clicking the Previous step button.
    • You can change and edit your offer later.
    • Offer cannot be changed once a trade has started.
    • Once your offer is created, you can check it on your dashboard. Use Vendor dashboard to edit and manage your offers.

    Your offer is created. Wait for sellers to start trades. 

    Check our Terms of Service and tips to buy cryptocurrency. In case of any issues, feel free to contact our Support.

     

  • Creating offer to sell cryptocurrency

    To set your personal exchange rules and establish a flow of trades, you need to create your own offers. This guide gives you an overview of how to create an offer to sell crypto on Paxful. If you are interested in existing offers of other Paxful traders, please see our guide on selling cryptocurrency.

    Before you begin, ensure you have created an account. Once you sign up, you will be assigned a free wallet automatically. 

    Note: In order to create an offer, you need to be ID-verified.

    Video

    Here’s a short video on how to create an offer:

    Step 1 Payment method


    1. Log in to your Paxful account and click Create an Offer.

    Click-Create-an-offer-mutlicoin.png

    Create an Offer page appears.

    Tip: Using your phone? Click the hamburger icon and click Create an Offer.

    2. Choose the cryptocurrency type you want to buy or sell.

    Offer-creation-choose-crypto-type.png

    3. Select Sell offer type.
    2.2.png
    4. Select a payment method.

    Choose how you want to sell cryptocurrency:

    • Select the payment group from the left box.
    • Choose the exact payment method from the list in the middle.
    • If you are not sure which group your payment method belongs to, you can also search for payment methods in the search bar. Simply start typing the word in Search all payment methods field and an option will appear in the list. If your payment method has been registered already, it will appear for you to select it.

    3.2.png

    Note:

    • Note the escrow fee for the selected payment method.
    • Don’t see the payment method of your choice? Suggest a new one by clicking the Click here to suggest a new one link.

     5. Choose your currency from the Preferred currency drop-down list.
    4.2.png

    Note:

    • Only one currency per offer is allowed. 
    • Available currencies may vary depending on the payment method you choose. These limits are set to avoid incorrect trades. For more information, click here.
    • With bank transfers, it is important to insert the bank name and the country where your bank account is registered. This will help to avoid any misunderstandings with your potential trade partners.

     6. Check if all details are correct and click Next step to proceed.
    5.2.png

    Step 2 Trade pricing

    1. Click Market price or Fixed price to choose the cryptocurrency rate you want to use.

    chooseprice.png

    Note: 

    • Market price Your offer’s selling price will change according to the market price of a cryptocurrency.
    • Fixed price Your offer’s selling price is locked when the offer is created, and won’t change with the market price of a cryptocurrency.
    • This option is not available for stablecoins such as USDT.

    2. Choose how much you want to earn on each purchase by inserting the number into the margin field.
    6.2.2.png

    Set a percentage according to the market price of cryptocurrency and your personal trading intentions. This percentage can be both negative and positive. You can read more about the margin here. You will see on the screen a clear explanation of how much you will earn according to the percentage selected.

    Note:

    • Do not set a very low or high percentage to attract customers and negotiate the price within a trade. It is against our Terms of Service.
    • Buyers often look for the best value and great seller ratings. Choose a profit percentage that you think your target buyers will find attractive.  A negative margin percentage is advised when creating an offer to sell crypto.
    • As a default, we offer a cryptocurrency price which is the average ask price between Coinbase, Bitstamp, Bitfinex. For more flexibility with Bitcoin rate click Switch to advanced mode.

     3. Set offer trade limits by inserting numbers into Minimum trade amount and Maximum trade amount fields.
    7.2.png

    Here you can choose how much crypto in the traditional currency you want to sell.

    Note: You can set a range or click Use exact amount to set the sum you are interested in. Once a trade is initiated, the exact trade equivalent in crypto is moved into escrow.

     4. Choose the offer time limit by inserting a number into the minutes field.
    8.2.png

    This indicates the amount of time your trade partner has to make their payment. If the buyer has not clicked Paid before the payment window expires, the trade will be automatically canceled.

    5.  Check if all details are correct and click Next step to proceed.
    9.2.png

    Step 3 Trade instructions

    1. Choose offer tags from the Offer tags drop-down list.
    10.2.png

    Offer tags will appear close to the payment method name in the list of offers. It should be something which helps to personalize your offer, add additional information to it. 

    Example: All bank transfers, Instant payment, Long term buyer needed.

    Note: Can’t find the tag you’re looking for? Suggest a new one by clicking the Suggest a new one to us link.

    2. Create your offer labels. Type them into the Your offer label field.
    11.2.png

    Labels are used to draw attention to the most important specifics of your offer. 

    Example: no ID verification needed, quick release, receipt required and more.

    Note: For Bank Transfers the bank name is used instead of a label.

    3. Write offer terms for buyers. Type them into the Offer terms for the buyer field.
    terms_for_buyer.png

    This info will be shown publicly in your offer. It should have short and clear details: do you want a buyer to provide a photo of his ID? Is any receipt or other document needed? Do you want the payment method to be processed in a specific manner? Will you require a considerable amount of time to process the payment? Check more info here.

    4.  Write trade instructions. Type them into the Trade instructions field.
    13.2.png

    Trade instructions will be visible once a trade has started. This should be a clear step-by-step guide for your potential trade partner. Read more information here.

    5. Choose if you need a verification filter for your trade partners by selecting the Verification checkbox.
    14.2.png
    Trading with verified users helps to avoid irresponsible users. However, the number of your potential trades will be lower as some of the users want to keep their privacy online.

    Optionally, click Advanced options for some additional settings:

    • Select a target country from the Target country drop-down list.
      You can choose countries where you would like to get your trade partners. 
    • Adjust offer visibility by selecting Show this offer only to users in your trusted list checkbox.
      Visibility can be set for your trusted users only. It is useful if you have a list of traders marked as trusted and you want to trade only within this group of people.
    • Set a minimum amount of trades required by typing a number in the Minimum trades required field.
      This is useful when you want to trade only with experienced Paxful users. Set a minimum you consider valid for you.
    • Set a fiat limit for new accounts by typing a number in the Fiat limit for new accounts field.
      You can use this option not to risk big amounts with users of a few trades and a low reputation.
    • Set limitations by countries. Select an option from the Limitation by countries list and insert a country in the field below.
      You can make your offer visible or hidden to customers from specific countries. This is related to IP address and smart country detection.
    • Adjust Proxy/VPN limitations by selecting an option from the Proxy/VPN limitations list. You can choose whether to trade with all users or avoid those with VPN and Anonymizer.
    • Choose working hours for your offer under the Working hours section. Choose the days of the week and times during each day when you want this offer to be active. Read more here.

    Advancedoptions111.png

    AdvancedOptions222.png

    AdsvancedOptions333.png

    6. Configure your kiosk trade settings by selecting options from the list. To activate the Kiosk trade settings list, click Change settings.
    16.2.png

    Kiosk trades come from Paxful Kiosks implemented on partner websites. These kiosks enable the partner's customers to buy crypto from Paxful vendors from outside the Paxful platform. This means more incoming trades for you. These customers typically have no prior trades and have probably not created a profile or completed ID verification. You have an option to decide whether or not to allow such trades and set custom rules for them.

    7. Check if all details are correct and click Create offer to proceed.
    17.2.png

     

    Note:

    • You can always return to the previous step by clicking the Previous step button.
    • You can change and edit your offer later.
    • Offer cannot be changed once a trade has started.
    • Once your offer is created, you can check it on your dashboard. Use Vendor dashboard to edit and manage your offers.

    Your offer is created. Wait for buyers to start trades. 

    Check our Terms of Service and rules to sell cryptocurrency. In case of any issues, feel free to contact our Support.

  • Margin: how it works

    Whether you want to buy or sell Bitcoin on Paxful, it is important to know the role margin plays on your trade offers. The trading flow on our marketplace is quite user-friendly and self-explanatory. However, this article provides you additional insights on how margin can be used to improve your trading experience.

    Setting a margin in your offer to make a profit

    On Paxful, you can create offers to either buy Bitcoin or sell them. It’s vital to understand how to use the margin percentage correctly, to make your offers both profitable and competitive.

    Setting a margin for an offer to buy Bitcoin

    While creating offers to buy Bitcoin, you need to understand that the margins work in a counter-intuitive way. 

    Note:

    • While buying Bitcoin, a negative margin gives you profit.
    • While trading Bitcoin, the most important part is not the amount of actual Bitcoin you buy or sell, but how much you earn or spend for it in traditional currency.

    Let’s take a look at some examples of how a margin percentage can be used for an offer to buy Bitcoin.

    Example 1: 

    Suppose you create an offer to buy Bitcoin with bank transfers and choose a 5% margin. This means you are going to pay 5% above the market price for every purchase you make. In other words, at the end of the trade, you’ll be transferred to the seller’s account 105% of the value of whatever fraction of Bitcoin you choose to buy.

    How much will you earn as a buyer of Bitcoin? 

    When you’re buying Bitcoin, the concept of “profit” is subjective. The lesser you pay above market price for your Bitcoin, the better that deal will be for you. For example, if you buy Bitcoin at a 5% margin, you don’t make a direct profit, but rather you get your Bitcoin for a relevantly low fee. This is acceptable because as soon as you have Bitcoin, you can sell it yourself on Paxful at a profitable price or you wait for the Bitcoin to grow in value when the market price goes up.

     In the above-mentioned sample offer with a 5% margin,

    You pay 100 USD 

    You get 95 USD worth of BTC

    How attractive is this margin for a Bitcoin seller?

    How attractive your margin depends on two factors:

    1. As long as the Bitcoin seller gets even a little bit more than the Bitcoin market price, your offer may be considered as attractive.
    2. You can look through existing offers for the same payment method, country, and currency, to find out how they are priced. You can also check other trading platforms or simply check our Sell Bitcoin list.

    Example  2:

    If you have a prepaid card or gift card that you don’t need anymore, you could sell it for Bitcoin. Prepaid cards and discount gift cards are usually sold at higher margins. You can set a margin of 15% for your offer and you’ll find a Bitcoin seller who is willing to trade with you as you’re offering to buy their Bitcoin at 15% above market price.

    How much will you earn as a buyer of Bitcoin? 

    As a result, you will pay 115% for the Bitcoin you are planning to buy. In other words, your 100 USD card will be sold for 85 USD. 

    You pay 100 USD in Gift Cards

    You get 85 USD in BTC

    Setting a margin for an offer to sell Bitcoin

    While creating offers to sell Bitcoin, it is good to have a thorough understanding of how margins work. 

    Note:

    • When selling Bitcoin, a positive margin gives you profit.
    • While trading Bitcoin, the most important part is not the amount of actual Bitcoin you buy or sell, but how much you earn in your favorite currency equivalent. Always pay attention to the amount in the traditional currency.

    Let’s take a look at some examples of how a margin percentage can be used for an offer to sell Bitcoin.

    Example 1: 

    Suppose you create an offer to sell Bitcoin for cash and set the margin at 15%. This means that your offer price of Bitcoin is 115% of the current market price. 

    How much will you earn as a seller of Bitcoin?

    You’ll earn 15% on every sale. So, for every 100 USD you receive in cash you’ll pay a Bitcoin equivalent of about 85 USD to the buyer, plus a 1% fee for using our secure escrow. This 1% fee is calculated based on the trade amount which is 85 USD.

    You sell about 85 USD in BTC

    You get 100 USD

    Is this margin attractive to a Bitcoin buyer?

    Whether your margin is attractive to the buyer or not depends on various factors like how the market is doing, the buyer’s preferences, and so on. You can check other offers using the same payment method, country, and currency to get an idea of the acceptable margins. Also, see our Buy Bitcoin offer list to know what buyers are looking for.

    Example 2:

    Let’s say, you want to sell your Bitcoin via PayPal transfer. If you need to sell your Bitcoin very quickly, you can decide to set an offer price below the market price, and you’ll be selling at a loss. For example, if you set a margin of -10% the price of your Bitcoin is 90% that of the market price.

    How much will you earn as a seller of Bitcoin?

    Since you chose to sell below market price, you’ll lose 10% on every sale. So, for every 100 USD you receive on your PayPal wallet, you’ll pay 111 USD in BTC to the buyer, plus a 1% fee for using our secure escrow. 

    You get 100 USD via PayPal

    You sell 110 USD in BTC

    Is this margin attractive to a Bitcoin buyer?

    Yes, if you offer Bitcoin at a price lower than the current market price, buyers will show more interest in your offer. To get a better idea, you can check other offers with the same payment method, country, and currency or check out our list of Buy Bitcoin offers.

    Margin in an offer vs price of Bitcoin in an offer list

    To trade on Paxful it is also important to understand how the margin that you set for an offer relates to the Bitcoin price shown in our public listing. In other words, how your potential trade partners see your offer. 

    Here is the formula which calculates the % above or below market price and how much your trade partner gets on the dollar:

    OfferPrice = MarketPrice + ((MarketPrice / 100) * Margin)

    Get on dollar = MarketPrice / OfferPrice 

    % above/below market price = (OfferPrice / (MarketPrice / (OfferPrice / 100)) - 100

    Offers to buy Bitcoin

    Example 1: 

    Suppose you create an offer to buy Bitcoin via bank transfers with a 10% margin. 

    Your potential Bitcoin sellers will see the following: get on dollar 1.05 and the price of Bitcoin 10% above market price.

    Where do these numbers come from?

    Example market price: 7000 USD

    Your potential trade partner will see the following:

    Get on dollar 7000 / 7700 = 0.91 

    % above/below market price (7700 / (7000 / 100)) - 100 = (7700 / 70) - 100 = 110 - 100 = 10%

    10% above market price

    Example 2:

    Suppose you create an offer to buy Bitcoin using Ethereum with a -15% margin.

    Example market price: 8500 USD

    Your potential trade partner will see the following:

    Get on dollar 8500 / 7225 = 1.18 

    % above/below market price (7225 / (8500 / 100)) - 100= (7225 / 85) - 100 = 85 - 100 = -15%

    15% below market price

    Offers to sell Bitcoin

    Example 1: 

    Suppose you create an offer to sell Bitcoin for gold and set a margin of 20%.

    Your potential Bitcoin buyers will see the following: 

    Get on the dollar 0.83 

    Price of Bitcoin 20% above market price.

    The math for these numbers is as follows:

    Example Bitcoin market price: 9550 USD

    Offer Bitcoin price: 120% of 9550 USD = 11460 USD

    Get on the dollar: 9550 / 11460 = 0.83

    % above or below market price (11460 / (9550 / 100)) - 100= (11460 / 95.5) - 100 = 120 - 100 =  20

    20% above market price

    Example 2: 

    Suppose you create an offer to sell Bitcoin for cash payment with a -2% margin.

    Your potential Bitcoin sellers will see the following: 

    Get on the dollar 1.02 

    Price of Bitcoin 2% below market price.

    The math for these numbers is as follows:

    Example Bitcoin market price: 5000 USD

    Offer Bitcoin price: 98% of 5000 USD = 4900 USD

    Get on dollar: 5000 / 4900 = 1.02

    % above/below market price (4900 / (5000 / 100)) - 100= (4900 / 50) - 100 = 98 - 100 =  -2

    2% below market price

    Discount on offers to buy Bitcoin for gift cards

    As with all other payment methods, when creating an offer to buy Bitcoin with your gift cards, you have to set a margin. However, potential Bitcoin seller will not see a percentage above or below the market price. Nor will they see how much they’ll get on the dollar. Instead, such offers show how big the discount is for a gift card. 

    Here’s an example:

    Suppose you create an offer to buy Bitcoin with gift cards and set a margin of 20%. This means you’ll buy Bitcoin at 120% of the market price.

    Your potential trade partner will see the gift card offer with a 15% discount. So how is this discount calculated?

    100 * (1 - MarketPrice / OfferPrice * (1 + Paxful escrow fee / 100))

    Let’s take an imaginary Bitcoin price of 1000 USD and a gift card type with a 2% escrow fee.

    100 * (1 - 1000 / 1200 * (1 + 2 / 100)) = 100 * (1 - 0.83 * 1.02) = 100 * (1 - 0.8466) = 100 * 0.1534 = 15% 

    Note: If you create an offer to sell Bitcoin for gift cards, your trade partners see a percentage below or above market price and how much they earn on the dollar. 

    Paxful fee for offers to sell Bitcoin

    There’s an escrow service fee when you sell Bitcoins on Paxful. The fee depends on the payment method you choose.

    Does your offer margin include the fee? 

    No, the margin and the eventual offer price exclude the escrow fee.

    Is the fee included in the calculations shown to your trade partners? 

    In the public offer list, your potential trade partner will not see the escrow fee. They’ll only pay attention to the % below or above market price and how much they will get on the dollar.

    Note: Discount for offers to sell gift cards does include escrow fees. 

    Using positive and negative margins

    When you trade on Paxful, your margin can be either positive or negative. We want to give you the freedom to use both types of margins so you can be as flexible as you need. 

    When is it good to use a positive margin?

    Usually, you would set a positive margin in your offer if you want to sell your Bitcoin at a profit.

    Here’s an example:

    Let's assume you want to exchange your Bitcoin for money directly. In this case, you create a sell offer for a bank transfer. You decide that you want to make a  25% profit. To achieve that, you need to set your margin at 25%. As a result, you’ll get 125% of the transfer value.

    For example, if the trade happens for 100 USD, then 100 USD is 125% of the value of Bitcoin you’ll owe the buyer.

    In other words, you’ll pay 100% of 100 USD to the buyer. That will be: 100 / 125 = 0.8

    This means that the buyer gets 0.8 USD worth of Bitcoin for every dollar that they pay you.

    Based on the original assumption that the buyer pays you 100 USD, they’ll get 80 USD worth of Bitcoin and this means that you save 20 USD worth of Bitcoin on this trade.

    When is it good to use a negative margin?

    Usually, you would set a negative margin in your offer if you want to buy Bitcoin, so that you’ll end up paying less for the amount of Bitcoin you get from the seller.

    Here’s an example:

    Let's say you want to create an offer to buy Bitcoins for your gift cards. You decide to make your offer attractive to Bitcoin sellers and you are willing to set a margin of -5%.

    This means that your asking price for the Bitcoin is 95% of the actual selling price.

    In an example of trade for a gift card worth 200 USD, you’ll receive 190 USD worth of Bitcoin. In this case, the seller makes a profit of 10 USD worth of Bitcoin on the 200 USD trade, which is 5%.

    100 / 95 = 1.05 USD per 1 dollar - Bitcoin seller’s profit.

    Before choosing a margin for your offer, take into account the margin limits set for certain payment groups.

  • Margin limits

    Paxful has margin limits for offers to maintain trade balance on the platform and to prevent market manipulations. These limits apply for offers to both buy and sell cryptocurrency. We have divided the margin limits into two tiers depending on your verification level.

    Maximum margin for sell offers

    Margin limits on offers that appear in the buy cryptocurrency section of the website.

    Tier 1

    Requirements: email verification, phone verification, ID verification.

    Payment group Margin
    Gift cards 80%
    Cash 30%
    Online wallets 50%
    Debit/credit cards 50%
    Bank transfers 40%
    Digital currencies 10%
    Goods and services 100%


    Tier 2

    Requirements: address verification.

    Payment group Margin
    Gift cards 100%
    Cash 60%
    Online wallets 80%
    Debit/credit cards 80%
    Bank transfers 70%
    Digital currencies 40%
    Goods and services 100%

     

    Maximum margin for buy offers

    Offers to appear in the sell cryptocurrency section of the website to attract sellers.

    Tier 1

    Requirements: email verification, phone verification, ID verification.

    Payment group Margin
    Gift cards 80%
    Cash 30%
    Online wallets 50%
    Debit/credit cards 50%
    Bank transfers 40%
    Digital currencies 10%
    Goods and services 100%

     

    Tier 2

    Requirements: address verification.

    Payment group Margin
    Gift cards 100%
    Cash 60%
    Online wallets 80%
    Debit/credit cards 80%
    Bank transfers 70%
    Digital currencies 40%
    Goods and services 100%

    Note:

    • Having a high offer margin that doesn't reflect the actual price that will be paid in trades is considered as fake advertising and is forbidden as per our TOS.
    • Offers to buy cryptocurrency with Bank Transfers in Nigerian Naira have a limit of 20%.
    • Offers to buy cryptocurrency with Cash Payments in Nigerian Naira have a limit of 40%.
    • Some exceptions may apply to our long-term users only. Currently, we do not offer any personalized margin limits.
    • It is also possible to set a negative margin for your offers. The limit for negative margin is always -99%.
See all 13 articles

Trades

  • How do offer tags work with Automated Trades?

    The automated trade flow has a few designated offer tags that allow you to customize your trading experience. When offer tags are applied to an offer, it allows sellers to search for exactly what they want in a trade. 

    We’ll highlight the following offer tags in this article:

    Each of these offer tags will change the trade flow to only ask the buyer for the required information based on the rules activated when the tag is selected.

    Check out what each offer tag will look like for a buyer in the trade flow:

    Tag: No receipt needed

    No_Receipt_Needed-_Final_Copy.png

    • In this trade flow, the buyer will be prompted to upload an image of the gift card and the card code and value. The buyer will not be prompted to upload an image of the receipt.

    Tag: E-gift card only

    E-gift_Card_Only_-Final_Copy.png

    • In this trade flow, the buyer will be prompted to upload a receipt for their e-gift card, and enter the card code and value. The buyer will not have the option to use a physical gift card.

     

    Tag: Physical card only

    Physical_Card_Only_-_Final_Copy.png

    • In this trade flow, the buyer will be prompted to upload a receipt for the physical gift card, an image of the gift card, and they will need to enter the code and value.

     

    Tags: Physical card only + No receipt needed

    Physical_Card_Only___No_Receipt_Needed_-_Final_Copy.png

    • In this flow, the buyer will need to upload an image of their physical gift card, and enter the code and value of the card. No receipt will be required with these offer tags applied.

     

    Tags: E-gift card only + No receipt needed

    E-gift_Card_Only___No_Receipt_Needed_-_Final_Copy.png

    • In this flow, the buyer only needs to enter the gift card code and value for their e-gift card.

    When an offer has tags applied, they will look like this on the offer page:

    Tag_Example_-_Final_Copy.png

    Note: If no tags are chosen, the buyer will be presented with all of the available options.

  • Paxful escrow

    Paxful’s escrow feature aims to ensure a fair trade experience for both parties. Paxful is a peer-to-peer cryptocurrency marketplace where people can meet and safely trade crypto using over 300 payment methods. When a trade starts, the cryptocurrency from the seller’s wallet is automatically moved into a temporary safe deposit account (escrow) where it will be held until the transaction is complete.

    So how does the escrow work?

    When a trade starts, the seller’s crypto is automatically transferred into our secure escrow. 

    Note: The amount transferred into the escrow is the trade amount plus escrow fee.

    How escrow helps cryptocurrency buyers: If you as a  buyer make the payment but the seller refuses to release your crypto, the secure escrow serves as a guarantee. The seller’s cryptocurrency will stay in escrow until our moderators step in to investigate the situation and award the cryptocurrency to the deserving party.

    How escrow helps cryptocurrency sellers: Sometimes a buyer may not be able to finalize the payment for the cryptocurrency. If you’re the seller in this case, then your cryptocurrency is safely returned back to your wallet.

    Once the payment is made and confirmed, the seller can release cryptocurrency from escrow to the buyer, and this will mark the completion of the trade. 

    escrowImage.png

    Here is more information on how you can start a dispute. Also, check how you can contact our 24/7 dedicated customer support team.

  • Paxful trades flow

    All Paxful trades flow in a similar way. However, you may encounter some specific cases depending on the payment method you choose. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Buying cryptocurrency

    Find an offer on our Buy Bitcoin list. For more information on how to buy crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Selling cryptocurrency

    Find an offer on our Sell Bitcoin list. For more information on how to sell crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Note: Some payment methods on our platform have automated trade flow. Here is the list:

  • Trade status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful may have a different status. You can see the exact status of your trades from your dashboard. There are eight statuses your trade could possibly have:

    Active funded – a trade has started, and funds have been transferred from the seller’s wallet into trade escrow.

    Paid – a buyer has marked the trade as paid. It means that a buyer of cryptocurrency is sure that he has made the payment and has actually clicked the Paid button.

    Expired – every trade has a payment window for a buyer to make a payment. When a trade is funded, but a buyer failed to mark a trade as paid, the payment window expires. This status means that a trade has been cancelled.

    Cancelled – a buyer or a seller has willingly cancelled a trade.

    Dispute open – a buyer or a seller has opened a dispute.

    Successful – a seller of cryptocurrency has released funds from the trade escrow to the buyer’s wallet.

    Awarded seller – a dispute has taken place, and cryptocurrency was awarded to the seller of cryptocurrency.

    Awarded buyer – a dispute has taken place, and cryptocurrency was awarded to the buyer of cryptocurrency.

  • Watermarking images

    Why Paxful watermarks images?

    You may have noticed that all images uploaded in trade chat have a watermark with a trade number and our platform's name. This is a security measure, which prevents sensitive information such as gift card images from being used in fraudulent activities such as irresponsible re-selling or brokering. We want to prevent scammers from re-selling any gift cards which they manage to obtain on our platform.

    When images are not watermarked?

    There are also reasons for possessing a clear non-watermarked picture. One of those reasons, for example with gift cards, is to solve any questions with the gift card company. So how to get not watermarked images?

    1. The KYC/ID verification process should be completed and successfully confirmed.
    2. Images in the trade chat will then be shown without a watermark 24 hours after the cryptocurrency has been released.
  • Gift card trade specifics

    Gift cards are one of the most popular ways that the unbanked use to earn crypto and enter the peer-to-peer economy. However, using gift cards to trade for crypto poses certain risks and we want you to be aware of these important specifics. At Paxful, we do our best to minimize all the downsides and foster a safer trading environment, but it’s imperative that you know how to protect yourself while trading. Here are some main cornerstones to consider:

    1. Gift card seller 

    1.1 High number of bad cards/codes. 

    The percentage of codes that may be inactive or invalid is relatively high. Depending on the market and gift card type, you may find anywhere between one and five invalid codes out of 10 codes.

    Solution: To relieve this situation, we have expanded our customer support team and are using more advanced technology to make it more difficult for invalid codes to get into our platform.

    1.2 Coin locking. 

    Gift card sellers may not always be certain about the validity of their codes. Still, they may keep the trade active by insisting that their cards are valid. When a buyer doesn’t trust the code and initiates a dispute, the cryptocurrency of a gift card buyer remains immobile and locked in the secure trade escrow.

    Solution: For such cases, we have an efficient dispute-handling procedure that decreases the handling time significantly and releases cryptocurrency back to the cryptocurrency seller quickly.

    1.3 Brokering. 

    Some of our users neglect the details in our Terms of Service and attempt to re-sell the same gift card multiple times — this is a violation of our TOS. Brokering, or reselling gift card codes, is fraudulent behavior and poses risks and time loss for gift card buyers.

    Solution: To counter this, we have grown our dispute-handling teams significantly across the globe. All confirmed brokers are subject to getting banned from our platform.

    2. Gift card buyer

    2.1 Unauthorized use of codes by cryptocurrency sellers. 

    In some cases, you may encounter a cryptocurrency seller with fraudulent intentions. Such traders redeem valid codes but deny having done so. This is a complicated issue — please see more details in the next point.

    Solution: Paxful invests heavily in tools that help in the investigation and KYC process to check our cryptocurrency sellers’ background and transaction history.

    2.2 Cryptocurrency sellers (vendors) are favored during disputes. 

    Crypto buyers who bring gift cards to our platform may have the impression that cryptocurrency sellers have an advantage during disputes.

    Here’s why: 

    • A high percentage of cards offered in trades by gift card holders is invalid.
    • Many gift card sellers refuse to provide proof of card ownership.
    • Inexperienced gift card holders start a trade without reading offer terms and instructions.
    • Some gift cards cannot have their balance checked.

    2.3 Unresponsive seller. 

    This happens when the cryptocurrency seller stops communicating and does not release cryptocurrency even after the gift card seller provides a code. This may be due to specific trade flow, usually mentioned in the seller’s offer instructions, but it may also be the seller using the code without paying the gift card buyer. The latter then is left with the only option to cancel the trade.

    Solution: We have increased the staff number in our Support Team so that we can assist gift card sellers as quickly as possible.

    3. Evidence required for disputes

    The following items are required as evidence to facilitate a smooth and fair resolution of any trade disputes:

    3.1 A photo of the original gift card with your Paxful trade chat clearly visible in the background.

    Edited or photoshopped images are not accepted.

    3.2 A complete photo of the original receipt. 

    All four corners of the paper receipt must be visible in the photo.

    3.3 For electronic codes (e-codes), an invoice for the original payment and a video recording of the bank statement as proof of purchase.

    E-codes require clear proof of ownership just as physical gift cards do.

    3.4 Proof of exchange between the third party’s customer support.

    We may request the gift card seller to contact the gift card company for additional evidence.

    4. Long dispute handling time

    4.1 Average dispute handling time may be up to three weeks.

    The volume of bad trades involving used gift card codes impacts the handling time for gift card disputes.

    4.2 Disputes take a long time due to the following factors:

    • High volume of disputes.
    • Complete lack or partially presented evidence from both sides.
    • No special agreements between Paxful and gift card companies.
    • Unresponsive users.

    5. Irresolvable disputes

    A dispute may go unresolved under the following circumstances:

    5.1 Neither side managed to provide adequate evidence to our moderators.

    With some disputes, our moderators simply do not receive enough cooperation from either side. This may render a dispute-solving process close to impossible.

    Solution: By implementing more strict ID verification requirements, Paxful aims to decrease the number of irresponsible users in general.

    5.2 The gift card balance cannot be checked for some gift card types.

    It is very important to remember that Paxful is an intermediate platform. We do not possess special tools to check personal e-codes or gift cards.

    Solution: To avoid such a scenario, we invest in advanced ID verification tools and check suspicious users’ transaction history closely.

    If you’d like to learn more about buying cryptocurrency with gift cards, please click here. We also have an article and a video to guide you through disputes. If you have lost a gift card dispute, please see additional information here.

See all 18 articles

Disputes

  • Why did I lose a gift card dispute?

    You could lose your dispute due to any of the following reasons:

    • Not providing valid evidence requested within 12 hours of the dispute.
    • Unable to prove that you are the original owner of the gift card. We do not advise selling a card that you did not originally buy. No brokering of gift cards is allowed.
    • Selling a used or invalid gift card.
    • A violation of the other party’s offer terms and/or trade instructions.
    • You redeemed a valid gift card and did not release the cryptocurrency.
    • Other violations of Paxful’s Terms of Service. 

    Warning: Some of these reasons could lead to you being permanently banned from our platform.

    Supporting the trade of gift cards for a cryptocurrency is complicated. The guidelines we follow are to protect the Paxful community when a gift card trade is disputed.

    What to do during a gift card dispute?

    Paxful conducts thorough investigations to resolve gift card disputes, despite minimal support from gift card services. If you enter a dispute, you must be prepared to prove that you are the owner of the card. If you are not the original owner of the gift card, this makes proving the validity of the gift card very difficult. For this reason, sellers of cryptocurrency are highly favored in such disputes. 

    What do we ask for in gift card disputes?

    • A photo of the original gift card with your Paxful trade chat clearly visible in the background
    • A complete photo of the original receipt (no cut-offs)
    • For electronic codes (e-codes), an invoice of the original payment and video recording of your bank statement as proof of purchase
    • Proof of conversation with the gift card issuing company’s customer support
    • Any additional evidence as required by Paxful (Example: ID Verification)

    Note: Gift card disputes may take up to three weeks to resolve. Following the moderator's instructions and being responsive in the trade chat is important in resolving the dispute in a timely manner. Here’s a detailed article about the dispute process.

    As per our Terms of Service, we remind you that Paxful is not a licensed gift card vendor nor an authorized dealer of any gift card issuer - and brokering or reselling gift cards is strictly prohibited on our platform. Paxful understands that gift card disputes can be quite challenging and we are continuously working towards solutions to make the trading experience safe and secure for all our users.

  • Disputes

    Paxful offers an opportunity for our customers to freely trade crypto with each other. Although the vast majority of the trades go smoothly and successfully, there are cases that require the intervention of a third party our moderators. On Paxful we have our own dispute system through which we settle conflicts between our users in the best way possible. This article will give you an overview of the dispute resolution process. 

     

    Video

    Here’s a short and informative video on the topic:

    Cases to start a dispute

    There are different situations when you should consider starting a dispute with your trade partner. Here is the list of such cases you will find on our website:

    As a buyer

    • Payment issue You have followed the seller’s instructions, paid for the cryptocurrency, but the seller refuses to release the cryptocurrency to you.
    • Unresponsive vendor — You have made the payment but the seller has stopped responding to your messages and has not released the cryptocurrency to you.
    • Other — You can always start a dispute if you notice any violation of Paxful’s Terms of Service (link). For example: If your trade partner impersonates a Paxful moderator, attempts to steal your Paxful account details, forces you to continue a trade outside Paxful website, and so on. 

    As a seller

    • Coin-locker The buyer has marked trade as “paid” but is unresponsive and inactive.
    • Payment issue the buyer is active, is stating that they have made an attempt to pay you, but you see an issue with the payment.
    • Other — You can always start a dispute if you notice any violation of Paxful Terms of Service. For example: If one of the parties impersonates the moderator, attempts to steal your Paxful account details, or forces you to continue a trade outside Paxful website.

    Timeframes for disputes

    Although you can start a dispute and invite moderators to assist you with the trade, when you can do so depends on certain conditions as elaborated in the table below:

    Condition Cryptocurrency Seller Cryptocurrency Buyer
    Before a trade is marked as “paid”. Cannot start a dispute. Cannot start a dispute.
    A trade is marked as “paid” within five minutes from when it was started. Can start a dispute in 30 min. Can start a dispute in 3 h.
    A trade is marked as “paid” after more than five minutes since it was started. Can start a dispute in 3 h. Can start a dispute in 3 h.

    Note: You cannot dispute canceled or completed trades. In this case, you must start a new trade with the same user or report an issue by contacting Support.

    Steps to start and win a dispute


    1. In the trade chat, click Dispute.

    Dispute1.pngThe Dispute dialog box appears.

    2. Select a dispute reason from the list and explain what happened clearly in the text box below.

    Here are the dispute options for sellers and buyers:

    • Cryptocurrency seller: Coin locking, payment issue, other.
    • Cryptocurrency buyer: Unresponsive vendor, payment issue, other.

    For more info about dispute types, see Cases to start a dispute.

    3. Click Start dispute and check your trade chat for a message from a moderator.

    Dispute2.png

    4. Provide as much evidence as you can, such as:

    • Proof of payment (transaction receipt, a screenshot of payment, video proof)
    • Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
    • Operation screenshots or video recording.
    • Phone call recording of a conversation with the third party’s customer support.
    • Any additional proof as requested by our moderators.

    The dispute will be investigated by our moderators and a decision will be made based on the evidence provided by both parties. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.

    Note: 

    • Once you have submitted a dispute request, you do not have to contact our Support. Our moderators will definitely look into your case as soon as possible and reach out to you.
    • Dispute investigation is a complicated process and may take time (up to three weeks). We are grateful for your patience and understanding.
    • Don’t flood the chat with messages as it may hold up the moderator. Wait for the moderator to join the dispute for investigation.

    How to cancel your dispute?

    If you have started a dispute but changed your mind and want to cancel it, do one the following:

    • If you started a dispute as a seller and you see that the buyer has resolved the issue from their side, click Release.
    • If you started a dispute as a buyer and you see that the issue has been resolved, click Cancel.

    Tip: To ensure the best solution possible, wait for a moderator and let them decide on how to solve the dispute.

    Reasons for losing a dispute

    If you lose a dispute, it could be for several reasons. The most common reasons are:

    • You were not able to provide clear reasons and evidence as requested by the moderator
    • The evidence you provided was not enough

    We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. A decision is made only when the investigation is finalized to the moderator’s satisfaction. Read more here: Why did I lose a gift card dispute? 

    Read more on how to protect your funds from scammers in our security guide. If you trade with gift cards, check out these articles: Gift Card Trade Specifics.

Account Verification

Account Verification

  • Why verify my account?

    We all want to live and do business in a safe and trustworthy environment. Additional verification helps to create high-quality partnership both between Paxful and our users and amongst traders on our marketplace. This becomes possible by means of KYC. Overall, there are 4 verification levels. All of them bring benefits to Paxful users:

    Level 1

    • Requires email verification.
    • Requires phone verification.
    • Increases the security level of your account.
    • Provides access to a higher amount of offers.
    • Creates a higher level of trust, positively affects your reputation.
    • The trading volume limit is up to $1,000.

    Level 2

    • Requires ID verification.
    • Increases trading volume limits.
    • Provides access to additional trading methods such as Bank Transfer.
    • Provides the opportunity to create your own offers.
    • The trading volume limit is up to $10,000.

    Note: For users from the European Union and Canada second level is mandatory. To withdraw funds and to make any trades on Paxful, users must verify their email, phone, and ID.

    Level 3

    • Requires address verification.
    • Increases trading volume limits.
    • Removes the need to have 0.02 BTC on balance to make your offers to buy cryptocurrency visible on the public listing.
    • Trading volume can be $10,000 and higher.

    Note: For users from the United States third level is mandatory. To withdraw funds and to make any trades on Paxful, users must verify their phone, email, ID, and address.

    Level 4

    • Requires additional verifications such as EDD (Enhanced Due Diligence) or CDD (Customer Due Diligence).
    • Increases trading lifetime volume limits.
    • May be acquired only for significantly high volume corporate accounts.
    • Trading volume can be $50,000 and higher.

    And the last, but not the least important thing. If for some reason you will lose access to your account, it will make it easier to restore it.

    Please check our Blog for more information.

  • Verification levels

    Verification is an important part of Paxful as we aim to make the trading experience on our platform as safe as possible. The following table lists out our various verification levels along with their corresponding benefits:

    Level Verification Needed Per Trade Limit Trade Volume Lifetime Limit Send from Wallet Lifetime Limit Receive to Wallet Lifetime Limit
    0 None $0 $0 $0 Unlimited
    1 Email and Phone $1,000 $1,000 $1,000 Unlimited
    2 ID $10,000 $10,000 $10,000 Unlimited
    3 Address $50,000 Unlimited Unlimited Unlimited
    4 Enhanced Due Diligence Higher than $50,000 Unlimited Unlimited Unlimited

     

    Note: 

    • The per trade limit for a trade is calculated based on the total volume of all active trades available for your current level.  
    • Users from the United States require levels 1, 2, 3 to use Paxful wallet services and trade on our marketplace. To withdraw funds and to make any trades on Paxful, users must verify their ID and address.
    • Users from the European Union and Canada require levels 1, 2 to use Paxful wallet services and trade on our marketplace. To withdraw funds and to make any trades on Paxful, users must verify their ID.

    Warning: 

    • In order to create an offer, you need to be ID-verified.
    • To send funds from your Paxful wallet, you need to verify your email and phone.
    • Check if your country is on the OFAC grey list. In case if your country is on the list, to send funds from your Paxful wallet or to sell cryptocurrency, you need to be ID-verified.

    Here are some additional cases which may require verification. Please visit our knowledge base for more information on the verification process.

  • Email verification

    Email verification is an essential process to start trading on Paxful. It also adds a layer of security to your account for you to restore or unlock your account if needed. Here is a step-by-step guide on how to successfully verify your email.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
      Email_verification_1.png

      The Settings page appears.

    2. Under Verify email address click Resend email
      Email_verification_2.png 
      A verification email is sent to your registered email address. 
    3. Open the email in your inbox received from [email protected], and click Confirm Email. Your email address is verified successfully. 

    Note:

    • You can request a new confirmation email only once every 20 minutes.
    • If you do not find our email in your regular inbox, please check your Spam or Junk email folders as well.
    • If your email is verified, you can set a custom username in your Account settings. NB! This can be done only once!

    After verifying your email, we recommend you also verify your phone number and set up two-factor authentication for your account.

     

  • Phone verification

    Before you start trading on Paxful, you must have your phone number verified. This also provides additional security to your account. For example, if your account is locked due to security reasons, you can easily unlock it if you have a phone number registered to your account. A verified phone number is also essential for two-factor authentication (2FA). Here is how you can verify your phone number on Paxful.

    Note: Before you begin, you need to verify your email first.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
      Email_verification_1_2.png

      The Settings page appears. 
    2. On the menu on the left side of the page, click Profile.
      clickProfile.png
    3. Enter your phone number in the PHONE field and click Verify or Use a phone call instead.
      CLickVerify.png

      Note: We recommend the Verify option as the call option is not supported in all countries.

    4. a) Phone call option
      You receive a phone call with the numeric confirmation code. Listen carefully to the code and enter it in the field below and click Submit. Your number is verified.
      b) Verify (SMS) option
      You receive an SMS with the numeric confirmation code. Enter the code in the field below and click Submit. Your number is verified.
      ClickSubmit.png

      After confirming your phone number, consider activating 2FA and verifying your ID.

     

     

  • ID verification

    ID verification elevates your trading experience to a new level. We have done our best to make this process as easy as possible for you. Here is a step-by-step guide to help you verify your ID on Paxful.

    Before you begin, please ensure that you have verified your phone and email.

    Video Guide

    Here is a short video that walks you through the verification process:

    Step 1 Open Verification Page

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click Verify Me.
      ID2.1.png
      A dialog box with the verification video guide appears. 

    2. After watching our video, click Continue verification.
      ID2.2.png
      The Verification page appears.

    Step 2 Insert Your Details

    1. Fill in the fields on the ID verification form.
    ID2.3.png

    Field Name Description
    Country your photo ID is from Select the country that issued your ID.
    Type of photo ID Select the type of ID you are submitting.

    2. Click Start verification process
    ID2.4.png
    The photo ID verification page appears. 

    Step 3 Provide ID Photo

     

    1. On the ID verification page, click Start.
    StartVerificationNew.png
    The Submit identity card page appears.


    2. Choose whether you want to take a photo of ID or to upload an existing file from your device.
    ID_verification1NEW.png

    Note: Want to continue your verification on a mobile phone? Click Prefer to use your mobile?

    Take Photo

    To take a picture of your ID, make sure your document is ready and follow the instructions that appear on the screen.

    1. Click Take photo.
    TakePhotoNEW.png

    2. Click Start.
    ID2.7.png

    Warning: Give the application permission to access your device camera.


    Place your ID in the center of the screen and make sure all the necessary details are visible: 

    • your face on the document
    • document number
    • your full name

    3. Click the Camera icon to capture the image.
    ID2.7.1.png
    The image is captured and displayed on the screen. 

    4. If the image is clear, click Confirm. If the photo is not legible or if you are not satisfied with it, click Retake and try again.
    ID2.8.png

    Repeat the process once again to capture the backside of your  ID card or Driving license. In the case of a passport, simply continue to the next step.

    Upload file

    If you want to upload a file from your device,

    1. Click Upload file.
    UploadFileNEW.png
    The Upload image page appears. 

    2. Click Choose file and select a file from your device.

    ID2.10.png 

    3. Click Choose another file if you want to retry. If you selected the right file, click Confirm.
    ID2.11.jpg

    Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.

    Step 4 Complete Face Verification

    The next step after submitting your ID is to complete your face verification. To verify your facial identity.

    1. On the Face verification page, click Continue.
    ID2.12.png
    Center your camera page appears.

    2. Make sure your camera is working and placed correctly. Click Continue.
    ID2.13.png

    The application activates your device camera so you can click a picture of your face.

    3. Once you are ready, click Start.

    selfiestartFinal____.png
    While clicking the picture, keep the following points in mind:

    • Look straight into the camera.
    • Make sure you are dressed decently and are not wearing glasses or hats.
    • Follow the instructions by moving your face closer to the camera.
    • Fit your face into the oval frame.

    In case of an error, click Try again. In case of success, your photo will be sent automatically to our Verification Team.
    ID2.14.jpg

    Note: If your attempt has failed, consider increasing the amount of light in the room.

    You’ll be notified about your application in just a few minutes! Check your notification inbox to find out if your application was approved or declined. You will also receive an email with the result of your verification. 

    Note:

    • There is a lifetime limit of 5 verification attempts for each user!
    • If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
    • Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience. 

    If you have any questions or face any issues, contact us at [email protected] or via our contact form. After completing your ID verification, feel free to verify your address as well.

     

  • Is ID verification mandatory?

    We encourage all our users to get their identity verified. However, verification is mandatory in the following cases:

    • Users who reach an equivalent of 1,000 USD in trade volume or wallet activity per year must complete ID verification.
    • All users from the EU, Canada, UK, and OFAC grey list countries require ID verification to do wallet withdrawals and trades for any amounts.
    • All users from the USA require ID and address verification to withdraw funds and to make any trades on Paxful.
    • Users who reach 10,000 USD in trade volume or wallet activity per year must complete ID and address verification.
    • Users who reach higher trade volumes or engage in certain wallet activity may be subjected to enhanced due diligence and may be asked for additional information, including video verification. 
    • Users trading cryptocurrency for cash in person and cash by mail for trades higher than 50 USD must complete ID and address verification.
    • Users wanting to create an offer to buy crypto must complete ID verification.
    • Users wanting to create an offer to buy or sell crypto for cash in person and cash by mail must complete ID and address verification.

    What if I don’t want to verify my account?

    Those who choose not to verify their ID or address can still continue to use Paxful services but they will be subject to a trade and wallet limit put in place for unverified users. Read more about verification levels here.

See all 13 articles

Account

Account Managing

  • How do I become a Power Trader?

    How do I become a Power Trader on Paxful?

    You might’ve seen a few users rocking the Power Trader badge. This badge is given out to users who meet our good standing criteria and pass our additional verification check.

    What are the requirements?

    • You need to complete ID verification.
    • You need to complete address verification.
    • You need to have at least 500 total successful trades.
    • You need to have at least 200 trade partners.
    • You need to be trading during the period of the last year.
    • Your account can’t have any marketplace warnings.
    • Your account can’t violate any of our Terms of Service.
    • Your account can’t be in a banned, frozen, or suspended state.
    • Your account needs to be at least one year old on the date you submit your application.

    It sounds like a lot is required, but in practice, all you have to do is maintain a good status on Paxful and keep it positive. The health of the marketplace is something we take very seriously.

    What are the benefits of becoming a Power Trader?

    • The Marketplace will see you as a trustworthy vendor.
    • You will not be required to do a security deposit if you create a Gift Card offer.
    • Possibility to submit a report at any time during the trade (as a seller of cryptocurrency).
    • Higher margin limits for payment methods (see table below).
    Payment Group Regular Margin Limits Power Trader Margin Limits
    Gift Cards 80% 500%
    Cash 30% 100%
    Online Wallets 50% 100%
    Debit Cards 50% 100%
    Digital Currencies 10% 100%
    Bank Transfers 40% 100%


    Okay, so I meet the requirements, what are the next steps?
     

    • Contact Support and let us know you meet the minimum requirements for the Power Trader badge.
    • We will review your account. If you meet the requirements, you’ll need to submit additional verification. Once we receive the additional verification and approve it, you’re good to go!
  • Why is my account restricted?

    To maintain safe conditions within the Paxful marketplace, we take action on accounts that violate any of our Terms of Service. These actions will have a status that restricts the usage of Paxful.

    If your account is suspended, you are restricted from using your Paxful account. 

    If your account is frozen, you temporarily can’t buy or sell on Paxful and you can’t withdraw any funds. To regain access, you need to contact Paxful support and choose the following request type: Account Issues > Restrictions > My account is Frozen.

    If your account is banned, you are permanently restricted from buying and selling. However, you will still be able to do a one-time withdrawal of all your funds from your Paxful account and send it to any wallet address you choose. 

    Restricted.png

    What causes account restrictions?

    Here are some of the activities that can lead to your account being restricted: 

    • Seller of cryptocurrency asking to cancel the trade after the payment was completed.
    • Conducting a trade outside of Paxful trade escrow by communicating through Telegram, WhatsApp, etc.
    • Making a chargeback or reversing the payment after it has been processed.
    • Coin locking or holding a seller’s cryptocurrency in escrow without the intention to make the payment and complete the trade.
    • Unauthorized use of gift cards, such as selling a gift card in multiple trades and selling gift cards that have already been used. Read more about gift card trade specifics here
    • Forcing or tricking a trade partner to immediately release their cryptocurrency.

    Paxful has zero tolerance for the following:

    • Using multiple Paxful accounts.
    • Using a fake identity or falsified verification documents.
    • Using Paxful from an OFAC banned country listed on this page.
    • Unauthorized use of gift cards / chargebacks / defrauding users.

    How do I remove the restriction?

    Some account restrictions such as banned and suspended are not reversible, therefore the actions are final

    However, if your account is frozen, first check your email for information, and then contact Support to figure out the next steps for appeal. 

    Warning: The quickest way to appeal a restriction of your account is by using our Contact Us form and choosing the following request type: Account Issues > Restrictions.

  • Creating account on Paxful

    Your Paxful journey begins with a simple decision: whether or not to create an account. If you think that you’re ready to take the plunge into the world of crypto and financial freedom, then the next step is to create your Paxful account. Creating your account is easy and very user-friendly. Upon registering, you also get a free wallet to store the cryptocurrency you earn from trading on Paxful. 

    Here’s a Paxful school tutorial to walk you through the process of creating your account:

    To create a new Paxful account:

    1. Open a web browser and launch the Paxful webpage: https://www.paxful.com. The Paxful home page appears. 

    2. Click Create account on the top right corner of the main page.
    1.2.png
    The Create your account page appears.
    2.2New.png

    3. Complete the following fields on the signup form:

    Field Name Description Comments
    Your email address Enter your email address. Email can be changed only within the first 7 days and only in case of a typo.
    Create password Create a strong password. Your new password must :
    Be at least 6 characters long
    Have one lower case character
    Have one special character (@#* etc.)
    Have one number
    Have one uppercase character

    Note: 

    • Upon registering with Paxful, you get an automatically created username. You can create a custom username later. To set a personalized username, you need to verify your email.
    • Click I have referral code to register your referral code received from another Paxful user.


    4. Click Create Paxful account.
    4.2new.png

    Warning: Read our Terms of Service, Affiliate Program Terms of Service and Privacy Notice. By continuing you agree to Paxful's Terms of Service automatically.

    5. Complete your captcha verification.
    An activation email is sent to your email address.
    6. Go to your inbox, open the email from [email protected] and click Verify email.
    6.2new.png

    Alternatively, to confirm your email follow the procedure described in Email verification.

    Your account is registered and your email is confirmed.

    Once you have created your account, we recommend verifying your phone and identity as well to gain more trading opportunities on our platform. If you have any other questions, feel free to explore our knowledge base, reach out to us via Contact Us form on our website, or send us a message on Facebook, Twitter, or Instagram.

  • My public profile

    Your public profile contains a summary of your account and your history on Paxful.

    Remember that your public profile is visible to other Paxful users. On your public profile, other Paxful users will be able to view the following information about you:

    • Username
    • Profile picture
    • Verification - information if your email, phone, ID or address are verified,  and you were verified as a trusted vendor.
    • Reputation - an aggregation of the positive and negative feedback that you have received on Paxful.
    • Active offers - offers you created that are currently active.
    • Your profile language
    • Number of trade partners
    • Number of trades
    • Trade volume - total BTC you’ve traded on Paxful.
    • Number of users who trust you
    • Number of users who have blocked you
    • Time elapsed since you joined Paxful
    • Last time you were online on Paxful

    As you can see, your public profile will contain all the credentials you have earned on Paxful and will help other users decide if you are a safe trade partner or not.

  • Dashboard

    Your dashboard is the hub to track all your activity on Paxful.

    The dashboard is your personalized tool for accessing all the information you need. There are 4 different dashboards on Paxful, each with its own specific uses and functions.

    Classic Dashboard

    Once you create an account on Paxful you get a free wallet and access to the Classic Dashboard. This is the general/default dashboard where you can:

    • See your active and past trades.
    • Check help pages.
    • Create and edit your offers.
    • Get an overview of your affiliates.
    • Check account activity.

    Vendor Dashboard

    This dashboard appears as soon as you create your first offer. On the vendor dashboard, you can:

    • View your active and past trades. 
    • Get an overview of your affiliates.
    • See your sales charts.
    • See offer statistics: active, deactivated offers and more.
    • View past trade survey results.
    • Create and edit offers
    • Perform additional account verification steps.
    • Request additional features from our developers.

    In general, this dashboard is useful when you want to see the statuses of all your trades and offers.

    Merchant Dashboard

    This dashboard exclusively applies to users who are using the “Pay with Paxful” feature (sign up for this feature on our Pay with Paxful page). On the Merchant Dashboard you can see:

    • Your sales for the last 28 days. 
    • All transactions made using the merchant link.

    Affiliate Dashboard

    This is the dashboard to track your affiliates and your affiliate commissions. 

    On this dashboard, you can:

    • View your affiliate link and share it with your friends and network.
    • Get a detailed overview of all your affiliates.
    • Check your affiliate earnings from completed trades.
    • Create unique trackable links in the ‘track ID’ section. 

    The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate links with their friends and followers.

     

  • Trusted/Blocked list

    Trusting and blocking users on Paxful is an effective way for you to filter whom you want to do business with. 

    Apart from the various external indicators that can help you decide whether certain users are safe to trade with or not, you can also trust and block users based on your personal experience trading with them.

    Trusting Users 

    Trusting users you’ve had a good trade experience with, is a good way to stay connected with them. For example, if you constantly find that a user trades efficiently with you, you can then mark that user as your trusted user. In this way, their offers will be prioritized in your feed. When creating offers, there are also options where you can choose to show your offer only to your list of trusted buyers.

    Trusting users is a way to make real connections with them, but just like in real life, be careful whom you trust on Paxful.

    Blocking Users

    While trusting users is the way to build a healthy trade relationship with decent traders, blocking is for the contrary. If you’ve had a bad experience trading with someone (e.g. it wasn’t as efficient as you’d hoped for, or if you were scammed), you can block that particular user. If you block a vendor, they will not be able to see your offers on their list. Similarly, if you block a buyer, you won’t be able to see their offers on your list.

    Blocking is a way to ensure that the bad apples don’t bother you.

    To trust or block a user follow these steps:

    1. Click on the username on any page (offer list, trade chat, past trades in your dashboard, etc.)
      The user profile opens.
    2. Click Trust or Block links under the username to mark the user as trusted, or to block them respectively.

    Block_Trust1.0.png

    Note:

    • You can always undo this action later.
    • You can only block a user if you are ID verified or if you have previously traded with that user.

    For more information on how to improve your trading experience, please read our safety tips and instructions for good offer terms.

See all 16 articles

Account Security

  • Security guide

    Cryptocurrency, as a technology, is extremely secure but sometimes the way we use it is unsafe.

    Hackers and scammers are always looking to take your cryptocurrency because these transfers are irreversible. With a few simple precautions, you can keep your account and your cryptocurrency safe.  

    Here are some of the ways to secure your account:

    1. Have a strong password.

    When creating a password, use both upper and lower case letters, as well as numbers and special characters. Also, use different passwords for different online or social media accounts to keep the hackers off your back. 

    2. Don't use the same password for your email and your Paxful account.

    It is very important to have different passwords for your email and your Paxful account. This is because hackers usually target your emails. All email domains have different levels of security. In the worst-case scenario, once hackers gain access to your email, they will be able to access the funds in your Paxful wallet. 

    3. Never share your password.

    As obvious as it may sound, there are cases when users are forced to give away their passwords. For instance, scammers may impersonate Paxful administrators and request you to share your account details. Please remember that Paxful staff and representatives will never ask for your password or other sensitive account information.

    Also, if you happen to be in a trade dispute and you are asked by our moderators to provide a screenshot or a video as proof, make sure that your passwords cannot be seen on those files.

    4. Configure security questions.

    It is a fundamental part of building up your account’s security. You must set your security questions as soon as possible. It can be easily done from your account settings. It is important to memorize the security questions that you set and the answers to them as well. So pick questions and answers that you will never forget. It would be unwise to write them down somewhere because they are just as important as your password if not more.

    5. Enable two-factor authentication.

    Two-factor authentication adds an additional layer of security to your account.  Using Authy or Google Authenticator is recommended over using SMS as hackers have a tactic called “SIM swapping” through which they can get a hold of your SMS messages. Receiving SMS also depends on the network provider and can be intermittent in some countries or regions and during times of high cellular activity. You can activate 2FA in your account settings. You can also check our guides for setting up Authy and Google Authenticator.

    6. Keep your email information safe.

    Protect your email address linked to your Paxful account and never share it with someone you don't know, during trades or private chats. Hackers can target your email to get access to your account or to your personal information.

    7. Verify your account. 

    Verifying your phone number and email will not only indicate you’re a safe trade partner but verifying your account with further identity documents will also help you to restore access to your account should you lose access to it.

    Useful links:
    Where to verify my phone and email?
    Where to verify my ID?
    Phone verification guide
    Email verification guide
    ID verification guide
    Address verification guide

    8. Avoid phishing scams. 

    There are different ways scammers can try to attack you: impersonating websites, sending you fake emails and SMS, sharing suspicious and malicious links in trade chats.

    We as a service provider are constantly improving our security levels. However, we cannot protect you completely without some effort from you as well.

    • Always make sure to check the domain address you are visiting.

    Check your address bar https://paxful.com before entering your account details. HTTPS SSL certificate is important.

    • Do not interact with suspicious emails. It is best to not even open emails that look suspicious to you.

    Do not give away sensitive data or click on suspicious links. For additional information see: I received a suspicious email. Is it from Paxful?

    • Be wary of unexpected SMS messages from unfamiliar senders.

    Paxful sends you SMS only with security codes related to 2FA and phone verification.

    • Be mindful of trade chat conversations.

    You must not share contact information in trade chats as scammers can try to cheat you on off-site trades, try to impersonate you or show that you had traded with them off-escrow. Do not provide any personal information, unless it was clearly mentioned in the offer terms or instructions. 

    Do not click unknown links in the trade chat. Ideally, avoid trades that require using third-party links completely.

    9. Don't try to buy a Paxful account from someone else.

    Most likely, the seller is trying to cheat you and get into the account after you load coins into it. Furthermore, this is a violation of Paxful Terms of Service and such accounts will be banned.

    10. Force devices and apps to log out.

    Simply locking the screen of your PC or smartphone is not safe enough. It may always happen that you lose your device or use a public PC which may give additional opportunities to people with malicious intent. It is a good practice to log out of the Paxful app or platform at the end of your session, especially while using public devices that others may have access to.

    11. Keep your browser and operating system up to date.

    Hackers constantly find new methods to go around existing security levels. This is why browsers and operating systems are constantly improved by developers and get updates regularly. So it is important to install these updates on your machine and ensure that your browser is always up to date. At the same time, do not download unnecessary software from untrusted developers.

    12. Keep your Endpoint Security software up to date. (Antivirus, antimalware, personal firewall)

    We suggest you use officially licensed versions of security software on your machines.  Remember that this software also requires frequent updates and maintenance. 

    13. Try to avoid the usage of public Wi-Fi hotspots.

    There are numerous technical ways for hackers to misuse wi-fi hotspots. Ideally, use a wired connection or a protected wi-fi network.

    The points listed above are the most important. However, there is more to learn on the subject of online security. Read more on the topics of online security, identity protection, and so on, and implement the latest recommendations and best practices that you come across.

  • What to do if someone logged into my account?

    If you think someone has gained access to your account or you suspect that your login details have been compromised, then you must take care of a few things even before contacting support. Enabling 2-Factor Authentication is a good way to prevent this from ever happening. But, in the case of such a mishap, here’s what you can do:

    If someone logged into your account but you still have access to it.

    Do one of the following:

      1. Usually, whenever there is a new or unexpected login on your account, we immediately notify you via email with a link to report to lock your account if you suspect intrusion. So just click the link in the email. Your account is locked immediately and all sessions are terminated. The faster you act, the higher the chances of saving your BTC. Next, contact support to restore access to your account. After, take steps to protect your account
      2. Alternatively, while logged in to your account, simply proceed with the following steps.

    Steps to protect your account:

    1. Change your password to something secure (a password that you have NOT USED on other sites or emails). Try to make your password as complex as possible, but at the same time be sure to remember it.
    2. Check to ensure that none of your other settings such as your email or phone number were changed. If they were changed to something you don’t recognize, change them back.
    3. Go to your active sessions (Settings > Security > Active Sessions) and log out all sessions by clicking the Close icon next to them.
    4. Log out of your account.
    5. Log back in using your new password.
    6. Download Google Authenticator(iPhone/Android) or Authy (Mac/Windows).
    7. Turn on 2FA on Paxful and scan the code with your phone. Remember to turn 2FA on for BOTH login and sending out as it will make your transactions more secure. We recommend using Google Authenticator or Authy over SMS 2FA as it is more secure. Just bring up the app and get the code every time you want to log in or send crypto.
    8. Set your security questions and write them somewhere. You’ll need them if you ever lose your phone and need to reset your 2FA.

    Note:

    • If the support team can trace the hacker and recover any funds, we will contact you. Hackers often cover their actions very well and it is not possible to track them down to reverse cryptocurrency transactions.
    • It is advised that you change passwords to any other accounts you have online as hackers normally gain access by getting into your email or other accounts. 

    If you can’t log in to your account:

    1. Contact support and provide all the information required by our support agents. Once it’s verified that you are the account owner, inform support that you need an ACCOUNT LOCKDOWN. Support Team will see if there is enough data to prove you are not a hacker (and will try to give you access to your own account). Once it is verified that you are the victim and rightful account owner, account access will be restored.
    2. Once you log in, secure your account immediately.

    How did this happen and how can I prevent it from happening again?

    To prevent this from happening again, we suggest that you don’t use the same password across websites and that you have 2FA with Google Authenticator enabled.

    At Paxful, we are constantly improving our security processes to keep your funds as safe as possible.

    So where did the cryptocurrency go?

    • Check your account activity to see who logged into your account. Take note of their IP address.
    • Check your wallet ledger to see the cryptocurrency address they sent your coins to.

    With the cryptocurrency address and the IP address of the thief, you have some information but it is often impossible to track them down. Our support team does not have the resources to help you investigate further because hackers often use VPNs and also due to the general anonymity of cryptocurrency. It is nearly impossible to track them down, so try your best to make your account as secure as possible.

  • I received a suspicious email. Is it from Paxful?

    If you received a suspicious email that looks like it’s from us or an entity claiming to be associated with us don’t click links in such emails, download attachments included, or reply to them. Report such emails to our Support. Include all the information from the email as this will help us investigate where it came from and take action to stop it from spreading to other customers.

    Official Paxful email addresses:

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    Information Paxful will never request:

    • Your full credit card number or other financial details
    • Your password
    • Your one-time 2FA password (code)

    How to spot a phishing email:

    While scammers change their tactics frequently, look for these classic signs of a phishing or spoofing attempt:

    • A request for your bank account, username, password, social security number, or identity. Never share this information.
    • A claim that your account is compromised. In such cases, we may send only automated messages from “no-reply” email addresses.
    • An unsolicited email with a link to verify your account information.
    • Typos in the email address. It’s common to see something like [email protected] (typo).
    • Suspicious links that don’t lead to www.paxful.com. Before you enter your login information or click on a link, double-check the URL by copying it into your address bar without pressing Enter.
    • Emails that mimic our design. Such emails aim to distract you from typos in the email address or website links by using pictures and colors similar to our platform.
    • Emails with .html attachments.

    For more information on how to protect your account see our security guide.

     

  • Setting security questions

    Security questions are an essential part of protecting your account on Paxful. Security questions help to restore access to your account in case you lose it. Follow these steps to configure your security questions.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
    Email_verification_1_2_copy.png
    The Settings page appears.
    2. On the menu on the left, click SET SECURITY QUESTIONS.
    Questions2.png

    Set your security questions dialog box appears.
    3. Click the Set answers link.
    Questions3.png
    The Set answers dialog box appears.
    4. Select 3 security questions from drop-down lists. Type the corresponding answers into the fields under the questions.
    Questions4.png

    Warning: Double-check your answers and ensure that you remember them. In case of necessity, you must provide answers to these questions exactly as they were written in the fields. If you forget your answers, this will make the process of restoring access to your account more difficult.

    Tip: When choosing answers for your security questions, consider using information that cannot be found on your social media profiles. For example, do not answer the question “who was your best friend in school?” with a person's name but consider using his nickname instead.

     5. Click Save.
    Questions5.png
    Your security questions are set. You are redirected to return to the Account settings page.


    For additional information on how to secure your account, check our security guide.

  • Troubleshooting 2FA

    If you are having issues receiving a two-factor authentication (2FA) 2FA SMS code, or if your 2FA Google Authenticator (GA) code isn’t working, please try the following troubleshooting tips:

    Google Authenticator

    If your Google Authenticator code does not work, it might be because the time on your Google Authenticator app is not synced correctly with your device. Make sure to check the clock on your device and set it to the correct timezone. An incorrect clock can cause codes to be out of sync.

    SMS

    Check for the following points if your device is not receiving 2FA SMS messages. 

    • Ensure your device is turned on when a 2FA code is generated
    • Ensure your device has sufficient cellular signals when a 2FA code is generated. 
    • Ensure your device is not roaming off your home network, as our SMS provider cannot guarantee SMS delivery on roaming devices.
    • Ensure your device’s SMS inbox is not full.

    Note: If you’ve tried to generate 2FA SMS codes several times and still have not received the codes, our system may have stopped sending the codes. If that is the case, please wait 24 hours and attempt to generate 2FA SMS codes again. If you’re still having issues receiving 2FA SMS codes, check with your network provider to see if they are blocking our SMS messages.

    See our article on how to set 2FA with Google Authenticator or Authy. Also, check our security guide for tips on how to protect your account.

     

  • I forgot my password

    To reset your password when you are not signed in to your Paxful account: 

    1. Click Log in button on the home page
    2. Click “Forgot your password?” at the bottom.
    3. Enter your registered email address.
    4. Click REQUEST PASSWORD.
    An email from [email protected] is sent to your email address.
    5. Open the email and click RESET YOUR PASSWORD NOW.
    You are redirected to the website.
    6. Complete the following fields.
    ForgotPassword.png

    Field Name Description Comments
    Email Enter your email address.  
    Password Enter a new password. Your new password must :
    Be at least 6 characters long
    Have one lower case character
    Have one special character (@#* etc.)
    Have one number
    Have one uppercase character

    Confirm password

    Re-enter the new password. The password should be exactly the same as entered in the previous field.

     7. Click RESET PASSWORD.

    Note: 

    • The password reset link received on your email is valid for 60 minutes.
    • If you requested a link multiple times, use the latest link received in the email.

    See our security guide for additional information on improving the safety of your account. You can also check how to change the password in your profile settings.

See all 10 articles

Cryptocurrency Wallets

General Questions and Guides

  • I sent funds to the wrong address. How do I get them back?

    Sometimes you may accidentally send your cryptocurrency to the wrong wallet address.

    As cryptocurrency transactions are irreversible, they can neither be canceled nor reversed once initiated. In case you end up sending the funds to the wrong person, you may have to contact them and request a refund. If you don’t know whom the address belongs to, you can’t do anything else to retrieve the funds.

    Warning: Always double-check and ensure that the address you’re sending funds to, exactly matches the address of the recipient beforehand.

Tether (USDT) Wallet

  • Receiving and Depositing Tether (USDT)

    If you have a Tether wallet address and you’re looking to deposit USDT into your Paxful wallet, check out the steps below to get started:

    1. Log in to your Paxful account and head to the Wallet page.Send_-_Step_1_-_Final.png
    2. Click “Receive” under your Tether wallet.step_2_--_receiving_.png
    3. You'll now see your wallet address here, allowing you to copy and paste the address, or you can use the QR code. You’ll also see the current fee associated with receiving USDT in your Paxful wallet at this step. Please make sure the amount you’ll be receiving is worth more than the fee!Receive_-_Step_2_-_Final.png

    Notes:

    • After USDT is sent, the transaction needs 12 confirmations on the blockchain to be successful. You can check out the status of the transaction through Etherscan here. Just grab the transaction ID from your Paxful wallet here and enter it into Etherscan to track. 
    • Not everyone has access to a Tether wallet address right now. If you do not have one but you’d like one, please reach out to our support team for more information.
  • Sending Tether (USDT)

    Sending Tether (USDT) from your Paxful wallet is easy! Check out the steps below to get started:

    1. Log in to your Paxful account and head to the Wallet page.Send_-_Step_1_-_Final.png
    2. Click “Send” under your Tether walletSend_-_Step_2_-_Final.png
    3. Enter in the amount of USDT that you’d like to send and the recipient’s Tether address. Once that’s done, hit “Continue”.Send_-_Step_3_-_Final.png
    4. Next, you’ll see a confirmation page. Double check that your recipient’s address is correct here! If you're sending Tether to an external wallet, you will also see the current fees associated with this transaction at this step. To learn more about this fee, check out this article. Once you’re ready and you’ve confirmed all of the information is correct, hit “Send Tether now” and you are good to go!new_send_step_4.png

     

    Notes:

    • You can send USDT internally to another Paxful wallet address up to 5 times a month with no network fee. After those five transfers, you will be required to pay the network fee. For more information on fees, check out this article.
    • After USDT is sent, the transaction needs 12 confirmations on the blockchain to be successful. You can check out the status of the transaction through Etherscan here. Just grab the transaction ID from your Paxful wallet here and enter it into Etherscan to track.

    Warning: If you are in an OFAC grey country, you’ll need to be ID verified to send funds out of your Paxful wallet.

  • Tether FAQs
    What is Tether?
    Tether (USDT) is a stablecoin that is worth around 1 USD. The rate can fluctuate a bit, but it's a 1:1 representation of 1 US dollar on the Ethereum blockchain.
    Who can trade Tether on Paxful?
    Only ID-verified users can trade or convert Tether (USDT) on Paxful.
    What are the fees for converting USDT?
    For the full breakdown of Tether fees, check on this article.
    Can my Tether transaction be cancelled or reversed?
    Unfortunately, transactions on the blockchain can’t be cancelled or reversed. For more information, check out this article.
    What is the minimum USDT amount I can sell, buy, or convert?
    With Paxful, the minimum amount you can buy, sell, and convert is 10 USDT.
    How can I buy or sell Tether?

    You can buy or sell Tether the same way as you would buy or sell Bitcoin in the marketplace! 

    • Head over to the buy and sell pages to see a list of the current Tether offers. 
    • You can also create your own Tether offers (just make sure you’re ID verified!).
    • You can also convert your BTC into USDT in your Paxful Wallet. Check out this article for more information.
    How do I get a Tether wallet address?
    If you don’t have a Tether wallet address, please contact our support team through the "Contact Paxful" widget on our homepage and select “I don’t have a Tether address” under “Wallet”. From there, our team will see what we can do to help.Contact_us.png

Bitcoin Wallet

  • I sent Bitcoin from Paxful wallet but it doesn't appear on the recipient's balance

    Sometimes the Bitcoin you send from your Paxful wallet may not appear in the recipient’s wallet balance. This doesn’t mean that your funds are lost. Here are some steps for you to figure out what could have happened:

    1. Ensure that you’ve sent the Bitcoin to the correct recipient’s wallet address. You can check this by going over your transaction history.
      • If the recipient’s wallet address is correct, go to the next step.
      • If you have used an incorrect address, go to this article about recovering funds sent to the wrong wallet address.
    1. Check the transaction status on Blockcypher.com or Blockchain.com
      • If you see less than three confirmations, give the transaction some more time to be processed  (this may take up to 24 hours). 
      • If you see three or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

    Note: Don't worry! If you've entered the correct recipient's wallet address, your funds will be recovered.

  • Bitcoin was sent to my Paxful wallet but I don't see it on my balance

    You may notice that the Bitcoin sent to your Paxful wallet (by yourself or a third party) isn’t showing up on your balance. This doesn’t mean that your funds are lost. Here are some steps that you can take to fix this:

    1. Make sure that the funds were sent to the correct wallet address. If they were sent from an online wallet, check the transaction history. If they were sent from an ATM, check the transaction history and the receipt.
      • If the recipient’s wallet address matches your wallet address, go to the next step.
      • If the address is incorrect, go to this article about recovering funds sent to the wrong wallet address.
    1. Check the transaction status on Blockcypher.com or Blockchain.com
      • If you see less than three confirmations, give the transaction some more time to be processed (this can take up to 24 hours). 
      • If you see three or more confirmations, go to the next step.
    1. Check your wallet page for notifications and our Twitter feed for any announcements. 
      • If you see a message on your wallet page or on our Twitter, just wait for further updates.
      • If there is no information about any technical issues, contact Support right away. Make sure you have provided us with the recipient’s wallet address and transaction ID.

    Note: Don't worry! If the sender has entered the correct recipient's wallet address, your funds will be recovered.

  • Can I withdraw Bitcoin from Paxful wallet to my external wallet?

    You can easily send your Bitcoin from your Paxful wallet to an external wallet from the Wallet page. We support all major Bitcoin wallet types, however, there is an exception. 

    There are three Bitcoin address formats currently in use:

    1. P2PKH addresses which begin with the number 1.
      Example: 1BvBMSEYstWetqTFn5Au4m4GFg7xJaNVN2.
    2. P2SH addresses starting with the number 3.
      Example: 3J98t1WpEZ73CNmQviecrnyiWrnqRhWNLy.
    3. Bech32 addresses also known as "bc1 addresses" starting with bc1.
      Example: bc1qar0srrr7xfkvy5l643lydnw9re59gtzzwf5mdq.

    Bech32 is supported by the majority of software and hardware wallets, but only a few exchange platforms.

    Paxful Wallet allows withdrawals to P2PKH, P2SH, and Bech32 addresses.

    Additionally, see how to send Bitcoin from your Paxful wallet and the details of Paxful fees.

  • How to check Bitcoin transaction status?

    If you send Bitcoin from one Paxful wallet to another, transactions are instant. However, if you make transactions from or to an external wallet, you may need to monitor the process. Here’s how to check the Bitcoin transaction status:

    1. Look for the transaction ID. You can find it in the transaction history of the sending wallet provider or, in case of ATM, you will see it on the screen and on your receipt. It will look something like this: e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s

    2. Go to https://live.blockcypher.com/ or https://www.blockchain.com/explorer and type or paste the transaction ID into the search field. You can see how many confirmations your transaction has.

      If it has three or more confirmations, the recipient should have received the funds. If the transaction still hasn’t appeared in the recipient's wallet, then reach out to the recipient's wallet provider.

      If the transaction has less than three confirmations, the funds have left the sending wallet but the transaction is still in progress. If your transaction says “No Transaction Found”, then the transaction never left the sending wallet. In that case, you should contact the service provider of the sender’s wallet.

    See our guide on how to deposit Bitcoin to your Paxful wallet and how to send funds from your wallet. Additionally, here’s a quick look at the Paxful fees.

  • Receiving and depositing Bitcoin

    When you sign up on Paxful, you get a free Bitcoin wallet. With this free wallet, you also get a default Bitcoin address. This address looks like a long complex password with numbers and letters (both uppercase and lowercase) in no apparent sequence. 

    This address never expires, so just copy it and use it to receive Bitcoin from other wallets or Bitcoin ATMs. You can also generate a new Bitcoin address for extra privacy/security. You can create as many Bitcoin addresses as you want and use them any number of times.

    When other people send Bitcoin to this address, it goes straight into your wallet. It’s not always instant. This is because Bitcoin transactions are non-reversible and hence, the Bitcoin network needs to confirm the transaction three times before the Bitcoin is released into your wallet. So be patient and give it some time. Once the Bitcoin is sent, you should get a notification saying “incoming Bitcoin at 0 confirmations” or "Unconfirmed". When that count reaches 3, you should see your Bitcoin in your wallet. This can take anywhere from 20 minutes to a couple of hours depending on how congested the Bitcoin network is.

    To deposit Bitcoin to your Paxful wallet:

    1. Log in to your Paxful account and click Wallet.
    Deposit1.png

    The Wallet page appears.
    2. Copy the wallet address from the screen or click COPY ADDRESS.
    If the app or ATM you are using to send Bitcoin to your Paxful wallet has an option to scan  QR-code, simply scan the QR-code from your Paxful wallet.
    Screenshot_2020-02-06_at_15.23.38.png

    Note:

    • You can click Get a new address to generate a new additional address with a new QR-code.
    • Usually, after scanning the QR-code, apps or ATMs do not make an instant transfer but simply download the wallet address into their system. So if you scanned the wrong address, you still have the opportunity to cancel the transaction.

     3. Enter your Paxful wallet address into the app, website, or ATM. If you have scanned the QR-code, your wallet address appears on the screen of the app or ATM automatically.
    4. Confirm sending Bitcoin to your Paxful wallet.

    Warning: Make sure that you are sending Bitcoin and not any other cryptocurrency (Litecoin, Bitcoin Cash, Ethereum, etc.). Such transactions can result in a loss of your funds.

    Note:

    • Make sure you have enough funds in the sending wallet or ATM. Be aware of the minimum BTC transaction amount.
    • Remember that the person sending the Bitcoin will bear the transaction fee. Usually, the amount you send, the amount you will be charged as a network fee, the total amount deducted from your wallet are clearly shown to you before you confirm the Bitcoin transfer.

    Wait for your BTC to arrive and start trading as soon as you are ready. You can also always check your Bitcoin transaction status.

    Additionally, see how to send Bitcoin from your Paxful wallet. If you want to start trading, check out the following guides: creating sell Bitcoin offer and selling Bitcoin.

  • Sending Bitcoin

    Paxful offers a free wallet service for Bitcoin. One of the features of this service is to enable you to send Bitcoin to both internal and external cryptocurrency wallets. To send Bitcoin from your Paxful wallet:

    1. Log in to your Paxful account and click Wallet.

    Deposit1.png
    The Wallet page appears.
    2. Click SEND BITCOIN.
    Screenshot_2020-02-06_at_17.53.35.png

    The Send from Paxful wallet dialog box appears.
    3. Enter the Bitcoin amount into BTC AMOUNT field, the recipient’s Bitcoin address into TO BITCOIN ADDRESS field and click Continue.
    send3.png
    4. Double-check the receiver’s Bitcoin address and the amount you are sending. In case you have enabled 2FA for sending Bitcoin, enter your 2FA one-time password into the 2FA Code field and click Send bitcoin now.
    send4.pngYour Bitcoin is sent successfully and you are redirected to the Wallet page.

    Note: To be extra sure of the transaction status, go to the Transactions tab and check your last outgoing transaction. If you made a transaction to a non-Paxful wallet, read our article on how to check transaction status for such transfers.

    Warning: If your country is in the OFAC grey list, sending Bitcoin to an external wallet requires you to verify your ID.

    To send Bitcoin to your Paxful wallet read how to deposit Bitcoin. Learn more about  Paxful wallet fees from our knowledgebase.

     

See all 13 articles

Converting Cryptocurrency

Converting Cryptocurrency

  • Converting Bitcoin to Tether

    You can convert your BTC into USDT on Paxful. USDT or Tether is a stablecoin which means you can store your Bitcoin in a cryptocurrency that is not affected by the volatility in the price of Bitcoin. This article will guide you on how to convert your Bitcoin to Tether.

    1. Login to your Paxful account and click Wallet.

    Click-wallet-new.png

    The Wallet page appears showing your Bitcoin and Tether wallets.

    Tip: Use our tour guide to familiarize yourself with our wallet.

    TourGuide2NEW.png

    2. On your Bitcoin wallet, click Convert.

    CLickCOnvertBitcoinNew.png

    The Convert Bitcoin to Tether dialog box appears.

    3. Enter the amount of BTC you want to convert in the field provided and click Convert.

    Note:

    • Once you enter the amount in BTC, the amount you’ll receive in USDT appears under the BTC field.
    • This amount includes all other fees and charges alongside Paxful’s fees. There may be additional fees charged by the Hedging Counterparty and/or third parties.
    • You can convert any amount between 10 USDT and 10,000 USDT from your available balance.
    • You can also choose to convert a fixed percentage of your available balance by clicking 25%, 50%, or 75%. Or you can click Max to convert all your available BTC as long as it falls within the upper limit of 10,000 USDT.

    4. Double-check the amount you are going to convert and click Convert one more time.

    Your Wallet page appears with the updated amounts.

    Note:

    • You can always convert your Tether balance back into Bitcoin for free.
    • You can also check how much you’ve converted over time by viewing your transaction history.

    Here are our guides on how to verify your identity and how to convert Tether to Bitcoin. Also, check out our Tether (USDT) FAQs, tips for buying Bitcoin, and our rules for selling Bitcoin.

     

  • Converting Tether to Bitcoin

    You can convert your BTC into USDT on Paxful. USDT or Tether is a stablecoin which means you can store your Bitcoin in a cryptocurrency that is not affected by the volatility in the price of Bitcoin. This article will guide you on how to convert your Tether to Bitcoin. 

    Note:

    • Currently, an option to convert cryptocurrency is available for a limited number of users only.
    • You need to verify your ID to be able to convert Bitcoin to Tether. 

    Warning: Don’t send USDT (Tether) to your own Paxful wallet. You’ll lose any money you send and you can’t recover them.

     

    1. Login to your Paxful account and click Wallet.

    Click-wallet-new.png

    The Wallet page appears showing your Bitcoin and Tether wallets.

    Tip: Use our tour guide to familiarize yourself with our wallet.

    TourGuide2NEW.png

    2. On your Tether wallet, click Convert.

    CLickConvertTether_NEW.png

    The Convert Tether to Bitcoin dialog box appears.

    3. Enter the amount of USDT you want to convert in the field provided and click Convert.

    Note:

    • Once you enter the amount in USDT, the amount you’ll receive in BTC appears under the USDT field.
    • There are no fees for converting USDT into BTC.
    • You can also click the percentage numbers to convert 25%, 50%, or 75% of your available USDT balance, or click Max to convert all your available USDT.

    4. Double-check the amount you are going to convert and click Convert one more time.

    Your Wallet page appears with the updated amounts. 

    Note: You can always check how much crypto you’ve converted in the past by visiting your transaction history.

    Here are our guides on how to verify your identity and how to convert Bitcoin to Tether. Also, check out our Tether (USDT) FAQstips for buying Bitcoin, and our rules for selling Bitcoin.

  • Converting Tether FAQs

    You can convert your BTC into USDT on Paxful. USDT or Tether is a stablecoin which means you can store your Bitcoin in a cryptocurrency that is not affected by the volatility in the price of Bitcoin. This article will answer some of the important questions you may have on this topic.

    Note:

    • Currently, an option to convert cryptocurrency is available for a limited number of users only.
    • You need to verify your ID to be able to convert Bitcoin to Tether. 
    Why would I want to convert my BTC to USDT?
    Converting Bitcoin into Tether gives you an opportunity to store your funds in the form of a stablecoin, which helps you eliminate the effect of market volatility and fluctuations in the price of Bitcoin.
    How to convert Bitcoin to Tether?
    Check out our step-by-step guide here.
    How to convert Tether to Bitcoin?
    Check out our step-by-step guide here.
    Can I withdraw my USDT from Paxful wallet?
    Sorry, you can’t at the moment. To send out your funds from Paxful, you need to convert your USDT to BTC first.
    Can I deposit USDT to my Paxful wallet?
    Sorry, you can’t at the moment. Right now, you can only add Bitcoin to your Paxful wallet. 
    Can I trade Tether on Paxful?
    Sorry, you can’t at the moment. Right now, you can only trade Bitcoin. An option to buy and sell USDT is coming soon.
    What are the fees for converting BTC to USDT?
    Paxful charges a 1% fee on the amount to be converted. The fee is charged in BTC. Here’s more information about Paxful’s fees.
    What is the minimum and the maximum amount of BTC I can convert into USDT?
    You can convert a minimum of 10 USDT and a maximum of 10,000 USDT worth of Bitcoin per transaction. 
    Is it possible to convert my USDT to BTC? If so, what are the fees?
    Yes, you can convert USDT to BTC in your Paxful wallet at any time and there’s no fee for this conversion.
    What happens if I send USDT to my Paxful wallet?
    Don't send USDT (Tether) to your Paxful wallet. You’ll lose any money you send and you can’t recover them.
    Can I convert crypto on my Paxful mobile app?
    Currently, the option to convert is not available in the Mobile Wallet. Please use the web version on your mobile instead.
    My conversion wasn't successful. What to do?
    If you receive an error message we’d recommend waiting a few seconds before trying the conversion again. Some conversions will go through after a few seconds! If your conversion is successful, you’ll see a green banner to let you know. If you’re not seeing a successful conversion within a few minutes, feel free to try again.
    My conversion wasn't successful, and funds are reserved for conversion or appear to be lost. What to do?
    Please let us know the transaction ID associated with your conversion and our support team will take a look.
    I am a verified user. Why don’t I see the BTC to USDT converting option in my Paxful wallet?
    We’re rolling this feature out to our users in phases. So keep an eye out, you’ll see this feature in your wallet soon. 

    Here’s our guide on how to verify your identity. Also, check out our tips for buying Bitcoin and our rules for selling Bitcoin.

     

Mobile Wallet

Mobile Wallet

  • Paxful Mobile Wallet

    The Paxful Mobile Wallet is out both for Android and iOS. The Paxful Wallet App makes it easy to send, receive, and store crypto with your own personal mobile cryptocurrency wallet. The crypto Wallet App is also the ultimate companion tool to Paxful, one of the world’s biggest peer-to-peer cryptocurrency marketplaces.

    Use the Paxful wallet to:

    • Send and receive crypto in your own private cryptocurrency wallet that lets you transact with anyone at any time, anywhere.
    • Safely store your hard-earned crypto and check your balance in real-time.
    • Track your open trades on Paxful so you know the current status of your most recent transactions as you buy and sell cryptocurrency.
    • Share your cryptocurrency wallet address or QR code with other traders and friends.
    • Personalize your Paxful wallet profile so people you transact with know it’s you.
    • Get updated crypto-to-fiat conversion rates at your convenience. 

    So, are you ready to send, receive, and store your cryptocurrency in a more effective, smarter, and faster way? Download the Paxful Wallet now from Google Play Store or App Store to put the power of Paxful in the palm of your hand!

     

  • Mobile Wallet: issues and solutions
    What are the steps for basic troubleshooting?
    This is a solution for the majority of possible issues related to the Paxful app:
    • Restart your app.
    • Make sure you are connected to the internet (do a speed test to confirm). 
    • Make sure the app is of the latest version. Please open the app in the Google Play Store or in the App Store and download the updates if any.
    How to set up a fingerprint?
    Fingerprint can be enabled on the Account tab in the Security section:
    • iOS fingerprint option should be enabled on a device first. If fingerprint recognition fails more than 3 times - a pin will be required.
    • Android devices should support the fingerprint option and it should be activated in device settings. As standard, there is no limit for attempts. If the fingerprint scan is not working, just close the window and use a pin instead.
    How to solve the sign-in issue?
    Sign in issues:
    • There is an option on each password field to show the password. Please check if you are entering the right password.
    • Some issues might be because you use an old version of the app. System forces time to update to the latest versions, but still no 100% hit. Please open the app in the Google Play Store or in the Appstore and download the latest version.
    • Antibot-solutions that we use might block users if some suspicious activity was detected on the device, network, region, etc. In case if you have tried all previous steps, please contact us to investigate your specific case.
    How to solve issues related to ID verification?
    Make sure you have allowed access to your device camera. For more information on the possible verification issues, click here.
    How to solve the 2FA issue?
    Read about the possible solutions for any issues related to 2FA here.
    How to contact support?
    If following our basic troubleshooting steps wasn't successful, don't hesitate to contact our support team.
  • Installing Paxful Mobile Wallet in China

    Want to use Paxful Mobile Wallet on Android in China? You are facing internet restrictions to access Google Play? Here are the steps you can take to install our Mobile Wallet successfully.

    Step 1

    Install a VPN on your device.

    A lot of VPN provider websites are blocked in China. However, the main providers have created “mirror” websites (exact copies of the website with a different URL) that are accessible. They can be found on the Internet.

    Below is a list of most popular VPN services:

    • Express VPN
    • VyprVPN
    • Nord VPN
    • Surfshark
    • Astrill
    • StrongVPN

    Note: Do not buy a VPN until you check if it works in China!

    Step 2

    Download Google Play and get the newest version of our app.

    1. Go to the Google website. Here is the link.
    2. Download Google Play App on your mobile device.
    3. Search in Google Play Store for Paxful Bitcoin Wallet or go to our website. 

    Once you have installed our secure and convenient trading mobile app, please feel free to ask any additional questions to our Customer Experience Team or explore our FAQs.

     

Partnership

Paxful Peer Program

  • Paxful Peer Program
    What is Paxful Peer Program?
    Paxful Peer Program is an international entrepreneurship program where aspiring crypto professionals dedicate themselves to support Paxful and other crypto enthusiasts through ground support, marketing efforts and social events — while getting rewarded by Paxful!

    This 3 leveled program recognizes success and offers a growth path for every peer.

    • Level 1-Peers
    • Level 2-Ambassadors
    • Level 3- Associates 

    As peers fulfill the requirements of each level, they get rewarded and promoted to the next level by Paxful.

    How to become a Paxful Peer?
    It’s easy to become a #PaxfulPeer! Take a couple of minutes to fill out the application form here and we will get in touch with you within 10 days of your form submission. If you successfully pass the initial screening, you’ll be invited to have a short video interview with us. Once you pass the video interview, you’ll officially become a #PaxfulPeer
    What are the benefits of becoming a Paxful Peer?
    • Cool Paxful SWAG: Goods for you to show off and represent our brand
    • Cool Paxful STASH: Goods for you to give away to your potential new Paxful sign-ups
    • Invite-only Paxful events in your region
    • VIP Support for quick access to Paxful employees and moderators
    • Weekly live online training for a month
    • Limitless Affiliate Program earnings
    • 5 USD in BTC for you and 5 USD in BTC for every new user you sign up (ID-verified) after he/she trades on Paxful
    • A growth path that could lead to potentially becoming a Paxful employee
    What are the different levels of Paxful Peer Program?
    After you submit your application and pass the video interview, you become a Paxful Peer. Being a Paxful Peer comes with a lot of benefits. When you show high performance and meet with the predefined requirements, you can move up to the next level and eventually, potentially become a Paxful employee. You will receive different rewards that are unique to your level:
    • Paxful Peer: Peer badge, live trainings, SWAG, VIP support and an invitation to Paxful events
    • Paxful Ambassador: Generous sponsorship for your meetups along with other monetary bonuses
    • Paxful Associate: Monthly salary, chance to visit a Paxful office, the possibility of becoming a Paxful employee, and various career paths to enhance your skills and knowledge.
    I'm a Paxful Peer how can I become an Ambassador?
    In order to be promoted to be an Ambassador, you need to meet the requirements below:
    • Passing the Peer Test
    • Successful Online Group Moderation
    • Post on social media with the #PaxfulPeer hashtag at least 5 times a week
    • Sign up 21 new users on Paxful (Fully KYC-verified, min. 1 Trade)
    • Weekly feedback on Paxful platform and new features
    What are the benefits of becoming an Ambassador?
    Ambassadors are the ones who create quality content regularly and organize successful meetups while growing their affiliates. They are the content producers and new user generators. As an Ambassador, you receive:
    • Peer Benefits 
    • Ambassador SWAG 
    • Ambassador Badge
    • Up to a $500 subsidy for sponsored meetups 
    • 5 USD in BTC for you and 5 USD in BTC for every new user you sign up (fully KYC-verified) after he/she trades on Paxful.
    • Affiliate Program Earnings
    • Bonus for quality content
    • Bonus for successful meetups
    What do I need to do to maintain my Ambassador status?
    • Organize one successful meetup
    • Post on social media with the #PaxfulPeer hashtag at least 5 times a week
    • One social media campaign per month
    • Feedback on Paxful platform and new features
    • Online group moderation
    As a Paxful Ambassador, how can I become an Associate?
    In order to be promoted to be an Associate, you need to meet the requirements below:
    • Sign up 99 new users on Paxful (Fully KYC-verified, min. 1 Trade)
    • Organize 3 successful meetups
    • Provide quality content (Paxful will decide the quality of the content)
    • Bring at least 1 Peer to the program
    What are the benefits of becoming an Associate?
    • Ambassador Benefits
    • Associate Badge
    • $150/month salary
    • Recognition for representing Paxful on social media and press coverage
    • Fly to one of the Paxful offices to meet with the team and see the office environment
    • Chance to follow different paths and receive different badges:
      Professor: Trains other peers
      Consular: Networks with peers and increases the number of peers
      Sentinel: Documents your expertise in creative ways and transforms user feedback into new product features
      Guardian: Defends the Paxful platform against hackers and attacks using your highly tech-savvy skills
    • Chance to join Paxful team as a full-time employee
    What do I need to do to maintain my Associate level?
    You need to maintain and manage your Peer & Ambassador community. Based on your Associate path your tasks will vary as follows:

    Professor:

    • Trains Peers and Ambassadors

    Consular:

    • Brings one Peer per month

    Sentinel:

    • Creates one Youtube video per month (min. 100 views)

    Guardian:

    • Defends the Paxful platform against hackers and attacks
    What are the Peer/Ambassador/Associate Badges for?
    You will stand out with your badges on Paxful platform. Other users will know that you are part of the Paxful Peer Program and be more willing to trade with you.
    What kind of content can I post on Social Media?
    Please see your Paxful Peer Program Terms and Guidelines agreement.
    What kind of a "Test" do I need to pass to be an Ambassador?
    You need to take an online multi-choice test about Paxful platform. The test is based on your webinars and training. It is crucial that you participate in the training as we expect all Ambassadors to know the ins and outs of our platform.
    As an Ambassador, what do I have to do for my meetup?
    • Suggest a location
    • Have a list of attendees (at least an expected number)
    • Decide the type of meeting (networking, presentation by you, panel discussion, etc.)
    • Prepare your presentation
    • Share your presentation with your Peer Program Coordinator
    • Share your budget proposal and other details about the program
    When I move to the next level, do I also keep my benefits from my previous level?
    Yes, you will get to keep all your benefits.
    What are the differences between each level’s benefits?
    ppp_pres_06new.jpg 

     

Affiliate Program

  • Paxful Affiliate Program
    What is Paxful Affiliate Program?
    The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate links with their friends and followers.

    Every Paxful user has an affiliate link that can be found on the classic, vendor, and affiliate dashboards. When new users sign up using your affiliate link, you earn commissions. The program allows you to earn a 50% commission on the standard escrow fee every time one of your direct affiliates makes a “buy” transaction and a 10% commission on the standard escrow fee when your direct affiliates’ affiliates make a “buy” transactionThe escrow fee is calculated as 1% in all affiliate payouts, except the cases where the affiliate fee is lower than 1%. If the escrow fee is lower than 1%, the affiliate fee is calculated based on the lower fee.

    How to become a Paxful Affiliate?
    All Paxful users have their affiliate links on their affiliate dashboards. You don't need to sign up to become an affiliate, you can start using your link as soon as you sign up Paxful
    How many tiers are in the Paxful Affiliate Program?
    Tier 1: Affiliates who sign up directly through your link are considered Tier 1 affiliates.

    Tier 2: Affiliates who sign up through one of your Tier 1 affiliates’ affiliate links are considered your Tier 2 affiliates.

    What is the commission structure for each tier of the program?
    We collect an escrow fee from every trade. You earn a commission from the standard escrow fee (1%) we collect, anytime one of your Tier 1 or Tier 2 affiliates successfully completes a trade on Paxful. The commission structure is as follows:

    Tier 1: You receive 50% of our standard escrow fee for successfully completed “buy” trades by this user.

    Tier 2: You receive 10% of our standard escrow fee for successfully completed “buy” trades by this user. 

     Note: The escrow fee is calculated as 1% in all affiliate payouts, except the cases where the affiliate fee is lower than 1%. If the escrow fee is lower than 1%, the affiliate fee is calculated based on the lower fee.

    Where do I find my affiliate link?
    You can view your earnings on your classic dashboard, vendor dashboard, and affiliate dashboard.
    What content and advertising sources are the best ways to attract traffic to my affiliate link?
    There are many different sources that can work to your advantage, including your blog, your website, Google Ads, Yandex. Direct, Yahoo/Bing ads, mobile ad networks, YouTube channels, and other major entertainment and financial platforms.

    Social media is also a great way to promote your affiliate link. It is a good idea to use track ID’s for all the different promotions you do, so you can observe what works best for you and learn from that.

    What countries should I target when looking for referrals?
    Paxful has worldwide benefits and can be used virtually anywhere with internet access, so it is really up to you what markets you want to target - local, regional, national, or otherwise! Currently, most of our users are from the U.S., while Africa and Asia are our fastest-growing markets.
    Affiliate earnings
    So, when do I get paid?

    Earnings typically get credited to your affiliate wallet instantly after your affiliate's trade completes. Once your affiliate wallet balance reaches the bitcoin amount which equals $10, you can transfer the bitcoin balance from your affiliate wallet to your Paxful wallet.

    Once the balance of your bitcoin Affiliate Wallet reaches a total lifetime value of $300, you will be required to submit identity and address verification.

    Pro Tip: You can sell your bitcoin earnings on our platform for additional profit!

    Where can I view my affiliate earnings?

    You can view your earnings on your vendor dashboard and your affiliate dashboard.

    Where can I view my custom track ID’S?
    You can view your track ID’s on your affiliate dashboard.
    What is not allowed?
    • Creating new accounts to redirect existing trade activity accounts on the Paxful platform that benefits from the Paxful Affiliate Program in any form. You are only allowed to have one account.
      Using spam of any type to attract referrals.
    • Using redirects (forwarding) from your domain to the company domain.
    • Buying advertising for branded queries: Paxful, paxful.com or any of their derivatives, or any misspelled versions of these phrases
    • Publishing false information in order to attract more clients or misleading clients in any way
    • Using branded queries of other competitor companies for advertising the Paxful brand and comparing it with other brands in ads, or unjustifiably showing other brands in a bad light
    • Using any form of fraud in order to gain profit in the Paxful Affiliate Program
    • Offering referrals the opportunity to register using your affiliate link for a fee or some other incentive
    • Please see our Affiliate Terms of Services for further information.
    How often are statistics updated on Affiliate Dashboard?
    Statistics are updated in near real-time on your Affiliate Dashboard.
    Can I still get a commission from users who registered on Paxful without using my affiliate link?
    Affiliate commissions can only be earned from users who signed up through your unique affiliate link.
    Can I create custom affiliate links for tracking purposes?
    Yes. On your dashboard, you can create unique trackable links in the ‘track ID’ section.
    Why do some of my affiliates make dozens of trades while others have only registered without making a single trade?
    Different users have different needs. Some may want to make their first bitcoin purchase on Paxful and hold it for months or even years, while others will keep using the platform to buy or sell bitcoin. The activity level of your users may also depend on what content you create to refer them and who you’re targeting.
    I have a bitcoin-related social media channel and my followers are interested in buying or selling bitcoin. Should I recommend Paxful as a way to do so?
    Absolutely! Paxful is one of the easiest ways in the world for anyone, anywhere to buy or sell bitcoin. Your followers can sign up using your affiliate link and start buying or selling bitcoin within minutes! For buying and selling bitcoin on our platform see  “How to Buy and Sell’. For further details about buying and selling please see our general terms of service.

Paxful Bitcoin Kiosk

Paxful Bitcoin Kiosk

  • Paxful bitcoin kiosk
    What is Paxful virtual kiosk?
    The virtual kiosk is a special interface allowing you to buy bitcoin peer-to-peer with a step-by-step process.
    How fast can I set up my kiosk?
    It’s a simple 3-step process and you should be able to have it up and running in a matter of minutes.
    How safe is it for my customers?
    It’s the same safe as trading on Paxful.
    What are the different configuration options?
    The widget can be configured to show all offers, specific payment method offers or a specific offer. The Kiosk can be configured to deposit bitcoin to either the buyer or to any outside external BTC address.
    Which geographies does it support?
    The kiosk serves all customers globally outside of OFAC countries, just as our main platform does. We have stronger user bases in every major country and national currency.
    How do I get registered for a kiosk?
    Set up an account at Paxful.com, then fill out an institutional KYC form.
    What are the maximum and minimum payments possible?
    The minimum trade amount is 10 dollars (also in other currencies). There is no direct limitation to the purchase sizes, but for large sums, a vendor can request additional KYC procedures.
    Where is my client's bitcoin sent?
    Your client’s bitcoin can be sent to an omnibus wallet held by you, or to their unique wallet address on your platform.
    How does the Kiosk handle chargeback risk?
    Chargeback risk is borne by the sellers on Paxful's platform. Once your client's bitcoin is sent to you, there is no chargeback risk to your business.
    How much do I get paid, how often and how?
    You get 2% of the total volume from each trade that takes place through the Kiosk.
    How do I track my earnings?
    Every time a trade completes successfully you can track your earnings from your Kiosk Dashboard. On each successful transaction, you will get an email and your Kiosk balance will rise.
    How often do I get paid?
    You will earn a fee each time a trade is made in real-time. It goes straight to your Kiosk balance.
    How much control do I have? Do my visitors ever leave my site?
    The Kiosk link can be configured to open in a new tab OR can be configured to open inside an iframe. You can set it up to be embedded as an iframe right into pages so that visitors never leave your website. As a part of the process, the buyers will need to register as Paxful users.
    How is the money paid out?
    Your earnings are stored as bitcoin in your Kiosk account. You can also sell on Paxful for a fee to bitcoin buyers, making even more!
    What happens if there is a dispute?
    We have a large, well-trained staff that is over 100 people strong. They moderate and resolve disputes 24/7.
    How flexible is it? Can I set it only for certain currencies?
    You will be able to specify a starting currency. Even if you don't select a currency, it will be auto-selected based on a visitor’s location with 99% accuracy.
    I am a Paxful vendor, can I use this as a checkout on my site that goes right to my offers?
    Yes! Paxful checkout can easily be made to show only your offers if you pass your offer ID as an argument and only your specific offer will be shown. It will basically serve as an escrow plugin for your site and your customers won't ever think they left your website. Refer to our developer docs on how to customize the widget.
    Can I customize the look and feel of the kiosk?
    Yes. You can customize the color and add your own branding to it.
    How much can I hope to earn? And how do I know?
    How much you can earn depends on the kind of traffic your site gets and how many purchases take place.
    What is your KYC process? Can it be customized for us?
    We have a tailored and customizable KYC system based on third party software Jumio. KYC’d users require ID, selfie, and POA. There are tiered structures based on volume and geography that require users to KYC.

     

    I have a bitcoin startup and my users need bitcoin. Can I use this as a tool for our users to buy bitcoin?
    Yes. Paxful’s Kiosk is the ideal solution for you. By setting up our Kiosk on your exchange, you deliver a quick and easy fiat on-ramp for your customers.
  • Buying bitcoin with Virtual Kiosk

    Paxful is the leading peer-to-peer bitcoin marketplace delivering financial freedom to all corners of the world. Our Kiosk extends this freedom to digital currency exchanges to help their customers fund their accounts with bitcoin. What’s more? You earn automatic affiliate revenue on all purchases made by new customers you bring to Paxful.

    Go to our bitcoin kiosk page and click See it in action for a quick interactive walkthrough to help you understand how it all works. This will get you up to speed in no time.

Pay with Paxful

Pay with Paxful

  • Pay with Paxful
    What is Pay with Paxful?
    Pay with Paxful is a button you can put on your e-commerce/business site solution that lets buyers pay with lots of payment methods, including gift cards.

    Pay With Paxful is great if you have a website and you are selling access, online or physical products. It can be a payment method beside your current ones that will bring in more customers and you don’t have to worry as the process is chargeback free.

    As a merchant, you do need to be willing to accept payment in BTC but there is a multitude of ways to convert it periodically to your local fiat currency.

    How does it work?
    Pay With Paxful brings together three sides: merchants (selling something), buyers (wanting to buy something) and Paxful vendors (exchanging buyer payment methods to BTC). The solution is unique as transactions are handled through the robust Paxful platform trades (which happen peer-to-peer).

    Merchants have control over the configuration of the solution and can track every transaction through a track ID. On every successful payment, a callback can be configured which can be set up to release the goods to the buyers on the merchant side.

    Merchants have a complete transaction list available on their Paxful Merchant Dashboard.

    How secure is Pay with Paxful?
    The Pay with Paxful button uses our secure escrow system and battle-tested platform. Your buyers are safe.
    You, as a merchant, are safe as Paxful uses a secure URL token system to prevent phishing and protect buyers as well as the merchant. To enable automatic send-outs to your bitcoin address, you must use our secure token system. Please refer to our developer page.
    Expected earnings with Pay with Paxful and how to track them.
    How much you can earn depends on the transactions completed by buyers.

    Every time a sale completes successfully you will see the transaction on the Merchant Dashboard and you can set up a callback solution to automate the resulting actions on your end.

    Payments are handled in bitcoin. This means you can keep them as BTC in your Merchant account for exchange for EUR/USD/etc. There are many services available for this, you can even use exchanges such as Kraken.

    Note: there is an extra (free) step to move the funds from your merchant account to your Paxful wallet.

    How much control do I have? Do my visitors ever leave my site?
    The Kiosk link can be configured to open in a new tab OR can be configured to open inside an iframe. You can set it up so the solution is embedded as an iframe right into pages so that visitors never leave your website. As a part of the process, your users will need to register as Paxful users, but you as a merchant can make the process smoother by providing the user email together with the generated URL so it would be pre-filled for users.
    What are the different configuration options?
    You choose how you want to configure the link. There are some options regarding:
    Currency: You can request the payment in either BTC or in FIAT currency (Paxful can convert the sum based on the market price).
    Sum: Normally you define this, but there is an option to request all user’s Paxful balance (or if the balance is 0, then let the user define it).
    Registration: You can define the user email, to make the purchase process easier.
    Receiver: By default, funds are deposited on your merchant account balance but it is possible to configure deposits to any Bitcoin address.
    Callback: You have to define the Callback address which can handle the callback parameters.

    The full list of technical parameters is available here: (https://developers.paxful.com/pay-with-paxful/authentication-requirements/).

    How easy is this to use really?
    For merchants, the process of setting it up is quite straightforward. You need to do some coding to configure the link generation. You can find examples from the developer documentation: developer page.

    For buyers, the purchase process will be a little unusual. They need to complete a trade with another person, but the solution holds a unique value proposal for them. We are already working to improve the buyer's experience.

    What are the fees involved?
    As a Merchant, there are no fees to use Pay with Paxful.

    Buyers have to pay the standard premiums set by Vendors. This means that buyers do have to pay more than the amount you are requesting from them to cover the Vendor premiums.

    If you want to use External BTC addresses for transactions, then each time an external transaction is used, a send out fee of 0.0005 BTC is deducted from the amount.

    What are the minimum and maximum payments possible?
    A merchant can request any sum, but the minimum trade amount is 10 dollars (also in other currencies). Any amount larger than the amount requested by the merchant will stay in the buyer's Paxful balance and they can use it or withdraw it at any time.

    There is no direct limitation to the purchase sizes but for large sums, a buyer might have to do multiple trades and also vendor can request additional KYC procedures.

    Where to find more information regarding Pay with Paxful?
    More information can be found on the landing page: https://paxful.com/pay-with-paxful and the developer guide here: https://developers.paxful.com/pay-with-paxful/introduction/

    It is also possible to write to support or get a personal account manager for larger merchants.

Glossary

What is?

  • 2-Factor-Authentication (2FA)

    Two Factor Authentication is an extra layer of security that requires not only a password and username but also something which only the user can access such as an SMS to their phone or Google Authenticator. It is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access. In case of unauthorized access to an email account and it was used to reset your Paxful password, with 2-Factor Authentication (2FA), it becomes easier to add another layer of security. If you have 2FA enabled only you will be able to have access to your funds and release trades, that is if you set 2FA for Login, Withdraw and Release.

  • Altcoins

    "Altcoin" is a combination of two words: "alt" and "coin"; alt signifying 'alternative' and coin signifying (in essence) 'cryptocurrency.' Thus together they imply a category of cryptocurrency that is alternative to the digital currency Bitcoin. Many of the altcoins are built upon the basic framework provided by Bitcoin.

  • API

    An application programming interface, or API, is a "go-between" that enables a software program to interact with other software. In the context of trading, an API often refers to the interface that enables your software to connect with a broker to obtain real-time pricing data or place trades.

    An API is for developers or businesses that want to create applications to connect with Paxful.

    Application programming interfaces (APIs) are a way to connect with Paxful even more. For more information, click here.

  • Authy

    Authy delivers a robust API and app that helps you secure users and future proof your business. Two-Factor Authentication is a very secure way to protect your online accounts. It works by requiring you to identify yourself using two different things when you log-in to a site.

  • BCC, BCH or Bcash

    BCC, BCH or Bitcoin Cash is a peer-to-peer cryptocurrency. It is fully decentralized, with no central bank and requires no trusted third parties to operate. It was created in August 2017, arising from a fork of Bitcoin Classic. Bitcoin Cash increases the size of blocks, allowing more transactions to be processed.

    Paxful does not support Bitcoin Cash blockchain at the moment. Paxful do not support forks and do not process any reversals.

  • BIP

    A technical design document providing information to the bitcoin community, or describing a new feature for bitcoin or its processes or environment which affect the Bitcoin protocol.

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Technical Issues

Technical Problems and Solutions

  • Why did my wallet address change?

    If you have noticed that your Paxful bitcoin wallet address has changed, it isn’t a technical error. This has happened as we have upgraded our bitcoin wallet service. Don’t worry—this was a planned update and everything is working as expected. Your old bitcoin address is still valid and your funds are safe.

  • Not receiving emails from Paxful

    If you’re not receiving emails from Paxful, here’s what you can do to fix this:

    • Ensure you have logged in to the correct email address which you used to register on Paxful.
    • Check your spam folder. Sometimes our emails could be sitting there.
    • Whitelist Paxful email addresses. Meaning, add our email addresses to your trusted list of senders. (The process may vary from one email service provider to another.)
    • Email addresses to whitelist:
    • Ensure that your email client or service provider is working normally.
    • Select a popular email domain if possible.

    Check out our security guide for more information on how to protect your Paxful account. If you receive a suspicious email from our company, read this article to find a solution.

  • Why do I receive "Unknown bitcoin address" error message?

    While sending bitcoin from Paxful wallet to an external wallet, you may receive a message: “Unknown bitcoin address”. This may happen due any to the following reasons:

    • You have entered an incorrect wallet address.
    • You have entered a non-existing wallet address.
    • You have entered an address that is not a Bitcoin network address.

    To resolve this error, do the following: 

    • Verify the wallet address you enter. 
    • Ensure you have entered a valid bitcoin address.
  • Trade chat not opening

    Trade chat is not loading or initializing.

    To begin with, please clear the cache and cookies and try using a different browser. If this solution does not work, please check the status on Firebase. If the status is OK, please contact us for additional assistance via our contact form.

  • Invalid parameters. Missing bitcoin address.

    After clicking the Send button on the wallet page an error message appears: "Invalid Parameters. Missing bitcoin address.".

    It means a bitcoin address is still being generated. Please contact us via support widget to generate a wallet address.

  • "Error uploading file"

    Getting an error when uploading a file in the trade chat.

    In order to upload a file successfully, it needs to meet these requirements:

    • File formats accepted: jpeg, jpg, png, and pdf.
    • Max 5 files can be uploaded simultaneously.
    • The file max size is 5 MB.
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API

API

  • What is API ?

    An API is for developers or businesses that want to create applications to connect with Paxful.


    Application programming interfaces (APIs) are a way to connect with Paxful even more. For more information, click here.

  • Setting up Webhooks

    Webhooks allow you to receive real-time HTTPS notifications of events on the Paxful marketplace. For example, we could send you a notification when a new trade starts or whenever your trade partner sends a message in a trade chat. This prevents you from having to query the API for changes to objects that may or may not have happened and helps you avoid reaching your rate limit. This guide will describe how exactly you can set up Webhooks with Paxful.

    We support Webhooks for the following events:

    • New incoming trade on Paxful
    • Message received in trade chat
    • Attachment received in trade chat
    • Someone has viewed your Paxful profile
    • Someone has viewed your offer
    • Trade partner has paid for their bitcoin
    • Trade was cancelled or has expired
    • Bitcoin sold successfully
    • Bitcoin purchased
    • Bitcoin deposit confirmed
    • Incoming bitcoin deposit is pending
    • Feedback received from a trade partner
    • New feedback reply received

    Setting up Webhooks

    Note: Make sure your service is ready for receiving Webhooks. During the URL saving process, your service should take the "X-Paxful-Request-Challenge" request header and put it into the response as-is.

    Here is how our request header should appear in your payload (this is a Webhooks service example in Node.js):

    RequestHeader.png

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
    ClickSettings.png

    The Settings page appears.

    2. On the menu on the left side of the page, click Developer.
    Click_Developer.png

    The Developer page appears.

    3. In case you don’t have an API key, insert the two-factor code in the field below and click Add new API key. If you already have an API key, you can skip this step. 
    AddAPIKey.png

    Your new API key appears on the Developer page alongside with additional sections.

    4. Copy the URL from your app.
    Go to the Webhooks section on the Paxful Developer page. Paste the link into the Request URL field and click Save.

    Warning: Our Webhooks are supported by HTTPS address types only. HTTP addresses will not work for this purpose.


    ClickSave.png

    A request header is sent to your app.

    Note: We have a timeout of 10 seconds. In case if we do not receive a response from your app, the URL will not be saved, and a Webhook will not be created.

    5. In case of success, a list of events available for subscription appears below. Tick a box to select an event from the Subscribe to events list.
    Events.png

    Note:

    • Once selected, events are saved automatically.
    • In the case of three failed attempts to send event information to your app, Webhook (URL) becomes disabled. 
    • To insert a new link, replace the current URL with the new one and click Change
    • To deactivate your Webhooks completely, click Delete.
    • To reactivate a disabled URL, click Retry.
      ClickRetry.png
       

    In case if request URL is saved successfully, this is how our events will appear in your app:

    WebhookexampleEvent.png

    Verifying requests from Paxful

    Paxful creates a unique string for your app and shares it with you. Verify requests from Paxful with confidence by verifying signatures using your signing secret.

    On each HTTPS request sent, we add an "X-Paxful-Signature" HTTPS header. The signature is created by combining the signing secret with the body of the request we're sending using a standard HMAC-SHA256 keyed hash.

    Note: The resulting signature is unique to each request and doesn't directly contain any secret information. That keeps your app secure, preventing bad actors from causing mischief.

    Example in JavaScript

    
    const crypto = require('crypto');
    const express = require('express');
    const app = express();
    const port = 3000;
    const bodyParser = require('body-parser');

    Your API secret from the https://paxful.com/account/developer page:

    
    const apiSecret = 'maE5KV16FV0nDyh7XPm2F8f8FZTdtb5p';
    
    app.use(bodyParser.json());

    When you receive a service address verification request, you should take the "X-Paxful-Request-Challenge" header from the request then put it into the response.

    
    app.use((req, res, next) => {
    

    The address verification request doesn't contain the payload and request signature.

    
      if (!Object.keys(req.body).length && !req.get('X-Paxful-Signature')) {
            console.log('Address verification request received.');
            const challengeHeader = 'X-Paxful-Request-Challenge';
            res.set(challengeHeader, req.get(challengeHeader));
            res.end();
        } else {
            next();
        }
    });

    When you receive event notification, you should verify the "X-Paxful-Signature" header. In case the request contains the wrong signature, do not process it.

    
      app.use((req, res, next) => {
        const providedSignature = req.get('X-Paxful-Signature');
        const calculatedSignature = crypto.createHmac('sha256', apiSecret).update(JSON.stringify(req.body)).digest('hex');
        if (providedSignature !== calculatedSignature) {
            console.log('Request signature verification failed.');
            res.status(403).end();
        } else {
            next();
        }
    });

    Now you can process an event.

    
      app.post('*', async (req, res) => {
        console.log('New event received:');
        console.log(req.body);
        res.end();
    });
    
    app.listen(port, () => console.log(`Example app listening at http://localhost:${port}`));

    Reach out to our Support in case of any additional questions. You can also learn more about our API services in our developers' documentation.

Video Guides

Contact

Help

  • Contact support

    Paxful has one of the best 24/7 customer support teams.

    You can get in touch with us through our contact form. 

     ContactUS.png

    You can submit a ticket at any time, and a support representative will follow up as soon as possible.

    There are several ways you can contact Paxful support:

    Desktop or web view

    1. On any page of our website in the bottom right corner, locate and click the Contact Us widget.

    ContactUs1.png

    Contact Paxful form appears.

    2. Enter your contact details, choose the request type, tell us how we can help you and click Send.

    ContactUs2.png

    3. Check your email inbox for our reply.

    Note: Optionally, for additional information about your concern, you can add links and attachments to the contact form.

    Mobile app

    1. After logging in to your Paxful Mobile Wallet account, click Account.

    COntactUsMob1.png

    Account page appears.

    2. In the OTHER section, click Contact support.

    ContactUSMob2.png

    Contact Paxful form appears.

    3. Enter your contact details, choose the request type, tell us how we can help you and click Send.

    ContactUs4.png

    3. Check your email inbox for our reply.

    Note: Optionally, for additional information about your concern, you can add links and attachments to the contact form.

    What happened to the [email protected]?
    We've now migrated to a new system which means we won't be responding to emails from [email protected] anymore. Moving forward, the contact form will be the best way to get a hold of us. When you create a support ticket, you will now be corresponding with an email address from @paxful.zendesk.com. 

    Note: Paxful support will never contact you outside of [email protected] or [email protected] Be aware there are fake support emails who will impersonate Paxful and will try to trick you into providing personal account details over social media. Read more in our security guide.

  • Reporting a problem

    Reporting malicious users is a way to keep yourself and the Paxful community safe. Here’s what you can report on the Paxful marketplace.

    Report an offer—If you come across an offer that’s suspicious or in clear violation of our Terms of Service, let us know

    Report a problem—Both sellers and buyers can report a problem with a trade, regardless of whether the trade is successful or not. Visit this page to see how to report an issue with your trade.

    Report a scam—If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, report it right away

    Report a chargeback—While selling cryptocurrency some payment methods have an option to make a chargeback. This means that after you’ve received payment for your crypto your trade partner can request their funds back, if the third-party payment service allows it. Visit this page for more information on reporting a chargeback.

    Note: If you want to report an issue but your trade hasn’t been cancelled yet, it is better to start a dispute.

    All these reports will be reviewed by specialists and you’ll receive an update via email. Make sure that you’ve explained the problem in detail and submitted enough evidence.

  • Reporting an offer

    If you come across an offer that is suspicious or in clear violation of our Terms of Service, report it immediately.

    1. On the offer page, click Report a problem.

    Offer-Click-report-a-problem.png

    The Report a problem dialogue box appears.

    Offer-report-a-problem-dialogue.png

    2. Choose a report type, write a detailed description in the Description field, and click Report.

    Report types:

    • Outside escrow—The vendor hints to complete a deal outside Paxful escrow.
    • Bad offer terms—Offer terms are confusing or contradictory.
    • Obvious scam—Anything that clearly violates common sense and our Terms of Service.
    • Negotiation—The offer owner is asking to have a deal with a price different from the one mentioned in the offer details.

    Offer-click-report.png

    Your report has been submitted. 

    Here are some safety tips to help you protect your funds.

  • Reporting a scam

    If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, here’s what you can do.

    Note:

    • If the trade hasn’t been cancelled yet, start a dispute right away.
    • You can report a problem only after the buyer has marked the trade as “Paid”.

     1. On the bottom of the trade page, click ! Report scam.

    Scam-click-report-scam.png

    The Report scam dialogue box appears.

    Report-scam-box.png

    2. Choose a report type, write a detailed description in the Description field, upload any supporting images, and click Report.

    Click-report-scam.png

    Your report has been submitted. 

    Here are some safety tips to help you protect your funds. 

  • Reporting a problem in a trade

    If you were buying cryptocurrency on Paxful and you think you were scammed by your trade partner, here’s what you can do.

    Note:

    • If your trade hasn’t been cancelled yet, start a dispute right away.
    • You can report a problem only after the buyer has marked the trade as “Paid”.

     1. On the bottom of the trade page, click Report a problem.

    Trade-click-reporting-new.png

    The Report a problem dialogue box appears.

    Offer-report-a-problem-dialogue.png

    2. Choose a report type, write a detailed description in the Description field, and click Report.

    Report types for a seller of cryptocurrency:

    • CoinlockerYour trade partner is not responsive and just holds your cryptocurrency in escrow.
    • ScammerIf your trade partner is trying to obviously scam you. Note that repeated abuse of this report type may get you banned!
    • Abusive languageYour trade partner is using abusive language in chat.
    • Used gift cardGift card is already redeemed.
    • Impersonating moderator—Some user is pretending to be a Paxful moderator. Remember that Paxful moderators have a light blue background behind their text!
    • OtherThere’s no type that matches your problem.

    Report types for a buyer of cryptocurrency:

    • Abusive language—Your trade partner is using abusive language in chat.
    • Unresponsive trade partner—Your trade partner is not responding. (Please wait a couple of minutes before reporting)
    • Ripper—Your trade partner has ripped you off.
    • Outside escrow—Your trade partner hints to complete a deal outside Paxful escrow.
    • Other—There’s no type that matches your problem.

    TRade-click-report.png

    Your report has been submitted. 

    Here are some safety tips to help you protect your funds.

     

  • Reporting a chargeback

    While selling cryptocurrency some payment methods have an option of a chargeback. This means that after you’ve received a payment for your crypto your trade partner can request his funds back. A chargeback may happen as it is allowed by some third-party services that are used as payment methods. If such a situation occurs, here is what you can do.

    Note:

    • You can report a chargeback only for the following payment methods: Amazon Gift Card, Bank Transfer, MTN Mobile Money, PayPal, Zelle Pay.
    • You can report a chargeback only after a trade has been completed (cryptocurrency has been released from the trade escrow).
    • After receiving your report, we’ll do our best to solve the case. However, we don’t guarantee your funds at 100%.
    • Make sure you’ve investigated the issue with your bank or wallet service provider before submitting a report with us.
    • If you’ve already submitted a report, please give us some time to get back to you with our response. Thank you for your patience!

    1. Open the trade in the list of your past trades: Dashboard > View past trades

    2. On the bottom of the trade page, click Report a chargeback.
    click-report-a-chargeback.png
    The Report a chargeback dialogue box appears.
    Reporting-a-chargeback-dialogue-box.png

    3. On the Report a chargeback dialogue box, do the following:

    • Choose one of the reasons for your report;
    • Tick all boxes if any;
    • Write any additional information into the Additional information field (sender’s name, email, and so on);
    • Click Upload to upload a screenshot of any chargeback related messages and one screenshot of your wallet balance;
    • Click Report chargeback to submit your request.

    Click-Report-Chargeback.png
    A confirmation dialogue box appears.

    4. On confirmation dialogue box, click Okay.
    Click-Okay.png

    We’ve received your report and will get back to you as soon as possible.

    Tip: You can check the status of your report on the bottom of your trade page at any time. There are three chargeback report statuses:

    • Pending
    • Confirmed
    • Dismissed

     Chargeback-report-status.png

    Here are some safety tips to help you protect your funds.

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