Fraud and Transactions
What Cryptocurrencies Can I Send to My Debit Card?
Right now, you can only send BTC and ETH from your Paxful wallet to your debit card.
My BlockCard™ Debit Card was Denied at a Merchant but I Have Funds on My Card
Make sure you have enough funds on your card to cover the $10 minimum balance in addition to the purchase price, and make sure you’re using the correct PIN.
If you are still having trouble, please contact BlockCard™ Customer Support.
What Should I Do if an ATM Does Not Give Me the Total Amount of My Withdrawal?
Sometimes ATMs have errors or run out of money. If you experience a problem with an ATM, you can attempt to contact the ATM owner by calling the number listed on the ATM.
In most cases, the ATM runs an error report each day, which should credit your card back for the funds you did not receive. If the ATM settles the transaction as though you received the funds, you’ll have to file a dispute. Disputes can take up to 60-90 days to finalize.
You can contact Customer Support for more information on filing a dispute.
I Sent Crypto to My BlockCard Debit Card, but I Don’t See the Funds in My Account
You can contact our support team by clicking the Contact Us button on your debit card dashboard. When contacting support, please provide the following details:
- Transaction history
- Date and time of the transaction(s)
- Type and quantity of cryptocurrency
I Made a Return Using My BlockCard™ Debit Card, How Long Does it Take for the Funds to be Returned?
If the merchant has already finalized the initial transaction, you’ll see a merchant credit on your card in 3-5 business days. If the transaction is still pending, it can take up to 15 days from the date of the initial transaction for the funds to return to your card.
Heads up—authorizations for car rentals and hotels can take up to 30 days to return to your card.
How Long Will it Take for Funds to Show Up on my Debit Card?
Once you send BTC from your Paxful Wallet, the funds should arrive after 4 confirmations on the blockchain. You can track the status of your transaction through Blockchain here. Just copy and paste your transaction ID into the search bar.
How Can I Deposit Funds to My Debit Card?
You can deposit funds through your cryptocurrency wallet, Paxful Wallet, or ATM cash deposit.