• What is a Paxful Wallet?

    To help kickstart sending and receiving cryptocurrency, Paxful gives all users a safe and free cryptocurrency wallet when they sign-up.

    The Paxful Wallet is a digital wallet where you can store your hard-earned cryptocurrency securely. Your wallet lets you see your transactions, similar to your online banking account. 

    All wallets come with a wallet address. To send and receive cryptocurrency to your Paxful Wallet, you can simply send your wallet address to other crypto users. 

     There are many varieties of wallets available, whether you’re looking for a web or mobile solution—your Paxful wallet helps get you up and running ASAP! For more information on wallet restrictions and various types of wallets, visit our glossary

    To learn how to sell and buy cryptocurrency using your Paxful Wallet visit our Help Center.


  • I Sent Funds to the Wrong Address. How Do I Get Them Back?

    Sometimes you may accidentally send your cryptocurrency to the wrong wallet address.

    As cryptocurrency transactions are irreversible, they can neither be canceled nor reversed once initiated. In case you end up sending the funds to the wrong person, you may have to contact them and request a refund. If you don’t know whom the address belongs to, you can’t do anything else to retrieve the funds.

    Warning: Always double-check and ensure that the address you’re sending funds to, exactly matches the address of the recipient beforehand.