• Creating account on Paxful

    Your Paxful journey begins with a simple decision: whether or not to create an account. If you think that you’re ready to take the plunge into the world of crypto and financial freedom, then the next step is to create your Paxful account. Creating your account is easy and very user-friendly. Upon registering, you also get a free wallet to store the bitcoins you earn from trading on Paxful. 

    Here’s a Paxful school tutorial to walk you through the process of creating your account:

    To create a new Paxful account:

    1. Open a web browser and launch the Paxful webpage: https://www.paxful.com. The Paxful home page appears. 

    2. Click Create account on the top right corner of the main page.
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    The Create an account page appears.
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    3. Complete the following fields on the signup form:

    Field Name Description Comments
    E-mail Enter your email address. Email can be changed only within the first 7 days and only in case of a typo.
    Username Create a username for your profile. The username cannot be changed.
    It must not contain the word “Paxful” in any form.
    This username will be visible to other Paxful users.
    Password Create a strong password. Your new password must :
    Be at least 6 characters long
    Have one lower case character
    Have one special character (@#* etc.)
    Have one number
    Have one uppercase character

    4. Read our Terms of Service, Affiliate Program Terms of Service and Privacy Notice and select the checkbox to agree with them.

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    5. Click the Click to verify button to complete your captcha verification.
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    6. Click CREATE A FREE PAXFUL ACCOUNT.
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    An activation email is sent to your email address.

    7. Go to your inbox, open the email from [email protected] and click VERIFY EMAIL.
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    Alternatively, follow the procedure described in Email verification to confirm your email.

    Your account is registered and your email is confirmed.

    Once you have created your account, we recommend verifying your phone and identity as well to gain more trading opportunities on our platform. If you have any other questions, feel free to explore our knowledge base, reach out to us via live chat on our website, or send us a message on Facebook, Twitter, or Instagram.

  • My public profile

    Your public profile contains a summary of your account and your history on Paxful.

    Remember that your public profile is visible to other Paxful users. On your public profile, other Paxful users will be able to view the following information about you:

    • Username
    • Profile picture
    • Verification - information if your email, phone, ID or address are verified,  and you were verified as a trusted vendor.
    • Reputation - an aggregation of the positive, negative, and neutral feedback that you have received on Paxful.
    • Active offers - offers you created that are currently active.
    • Your profile language
    • Number of trade partners
    • Number of trades
    • Trade volume - total BTC you’ve traded on Paxful.
    • Number of users who trust you
    • Number of users who have blocked you
    • Time elapsed since you joined Paxful
    • Last time you were online on Paxful

    As you can see, your public profile will contain all the credentials you have earned on Paxful and will help other users decide if you are a safe trade partner or not.

  • Dashboard

    Your dashboard is the hub to track all your activity on Paxful.

    The dashboard is your personalized tool for accessing all the information you need. There are 4 different dashboards on Paxful, each with its own specific uses and functions.

    Classic Dashboard

    Once you create an account on Paxful you get a free wallet and access to the Classic Dashboard. This is the general/default dashboard where you can:

    • See your active and past trades.
    • Check help pages.
    • Create and edit your offers.
    • Get an overview of your affiliates.
    • Check account activity.

    Vendor Dashboard

    This dashboard appears as soon as you create your first offer. On the vendor dashboard, you can:

    • View your active and past trades. 
    • Get an overview of your affiliates.
    • See your sales charts.
    • See offer statistics: active, deactivated offers and more.
    • View canceled trade survey results.
    • Create and edit offers
    • Perform additional account verification steps.
    • Request additional features from our developers.

    In general, this dashboard is useful when you want to see the statuses of all your trades and offers.

    Merchant Dashboard

    This dashboard exclusively applies to users who are using the “Pay with Paxful” feature (sign up for this feature on our Pay with Paxful page). On the Merchant Dashboard you can see:

    • Your sales for the last 28 days. 
    • All transactions made using the merchant link.

    Affiliate Dashboard

    This is the dashboard to track your affiliates and your affiliate commissions. 

    On this dashboard, you can:

    • View your affiliate link and share it with your friends and network.
    • Get a detailed overview of all your affiliates.
    • Check your affiliate earnings from completed trades.
    • Create unique trackable links in the ‘track ID’ section. 

    The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate links with their friends and followers.

     

  • Trusted/Blocked list

    Trusting and blocking users on Paxful is an effective way for you to filter whom you want to do business with. 

    Apart from the various external indicators that can help you decide whether certain users are safe to trade with or not, you can also trust and block users based on your personal experience trading with them.

    Trusting Users 

    Trusting users you’ve had a good trade experience with, is a good way to stay connected with them. For example, if you constantly find that a user trades efficiently with you, you can then mark that user as your trusted user. In this way, their offers will be prioritized in your feed. When creating offers, there are also options where you can choose to show your offer only to your list of trusted buyers.

    Trusting users is a way to make real connections with them, but just like in real life, be careful whom you trust on Paxful.

    Blocking Users

    While trusting users is the way to build a healthy trade relationship with decent traders, blocking is for the contrary. If you’ve had a bad experience trading with someone (e.g. it wasn’t as efficient as you’d hoped for, or if you were scammed), you can block that particular user. If you block a vendor, they will not be able to see your offers on their list. Similarly, if you block a buyer, you won’t be able to see their offers on your list.

    Blocking is a way to ensure that the bad apples don’t bother you.

    To trust or block a user follow these steps:

    1. Click on the username on any page (offer list, trade chat, past trades in your dashboard, etc.)
      The user profile opens.
    2. Click Trust or Block links under the username to mark the user as trusted, or to block them respectively.

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    Note: You can always undo this action later.

    For more information on how to improve your trading experience, please read our safety tips and instructions for good offer terms.

  • Changing phone number

    Changing a phone number on Paxful is straight forward. To change your phone number on Paxful:

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
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    The Settings page appears.

    2. On the menu on the left, click Profile.
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    Your Profile page appears.

    3. Click Change number near to PHONE field.
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    A confirmation link appears.

    4. Confirm the action by clicking Click to send reset link to email.
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    An email is sent to your inbox.

    5. Open the email from [email protected] and click the link in the email.
    You are redirected to the security questionnaire on our website.

    Note: The link received in your email will expire after 30 minutes from the time the email appears on your inbox.

    6. Answer your security questions and click Submit.

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    Your phone number is reset. Follow the phone verification procedure to finalize the process.

    If you face are any issues answering the security questions or receiving the email, please contact support for help.

     

  • Changing email address

    For your account security, you cannot change your email address directly under your account settings on Paxful. You can change the email address on your account by contacting support at [email protected]

    There are certain requirements that must be met, for us to accept your request to change the email address on your account. They are as follows: 

    • The account must be less than seven days old.
    • Wallet activity on the account should be 1500 USD or less.
    • The email address requires only minor changes such as fixing typos, etc. 

    Warning: Requests that do not meet the above requirements will be rejected.

    After you contact support and request an email change, you will be asked to verify the account ownership by answering questions, which will enable us to confirm that you are the rightful owner of the account.

  • Account locked

    If for some reason you can’t access your account and see a message that it is LOCKED – there are two possible reasons:

    1. Geolocation lock. If you log in from a new location, you have to approve it through email to log in.

      What to do?
      Check your inbox for an unlock link. Click the link and continue using our website.

      If you are still unable to access your account or have not received an email with a link from Paxful, please let us know the error message or send us a screenshot so we can help you with it.

    2. We identify suspicious activity on your account. As a result, we may lock it for security purposes to prevent any criminal action on our platform. The account will remain locked until we confirm your ownership and identity.

      What to do?
      Contact support for assistance.
  • What "a user has blocked you" means?

    Being “blocked” on Paxful isn’t the end of the world.  

    If you ever receive a message saying that a certain user has “blocked” you, don’t worry about it too much because it doesn’t affect your account and the actions you can perform on it. If a user blocks you, it means that they won’t see any offers you post in the future. They may have their own reasons but it won’t affect your standing on Paxful and it won’t affect your ability to sell and buy bitcoin. So just continue to use your account normally. As a pro tip, you can try to be as transparent and forthcoming as you can with your trade partners. But at the end of the day, keep in mind that you can’t please everyone.

  • Deleting account

    It’s unfortunate that you want to delete your account. However, you can delete your account if you want to. For legal and compliance purposes, Paxful s required to keep all records and trading histories of all our users both current and past.

    To delete your Paxful account

    1. Hover over your username on the top right of the page and click Settings from the context menu that appears.
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      The Settings page appears. 
    2. On the menu on the left, click Security.
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      The Security settings appear.
    3. Under the Delete account section, click DELETE ACCOUNT. 
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      The Request to delete account dialog box appears.
    4. Select one of the pre-defined reasons or select Other and type your own reason for account deactivation and click Send request.
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      A confirmation email is sent to your inbox from [email protected].
    5. Open the email and click DELETE ACCOUNT.
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    The request is added to our queue and the moderators will review it before arriving at a decision. If the request is declined, the moderator will provide a reason via email. We request your patience as this is a time-consuming process. 

    Warning: If after submitting deletion request you still have trading activity, wallet balance or active disputes, your request will be rejected.

    Reach out to our support team at [email protected] with any additional questions or if you require additional information.

     

     

     

  • Adding bank account to user profile

    This article shows you how to add bank details to your profile so that you don’t have to send this sensitive information to your trade partner manually, every time you have a bank transfer trade. 

    1. Login to your account, hover over your username and click Settings.
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    The Account settings page appears.

    2. Keep your bank account details handy and click Bank accounts on the left menu.
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    3. Choose your account type, country, and currency and click NEXT.
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    Add your bank account dialog box appears.

    4. Complete the following fields:
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    Field Name Description Comments
    Routing Number The nine-digit code used to identify your financial institution. USA only
    Account Number Your personal account number with the bank.  
    Account Holder Name The account holder’s name. Account holder’s name must be exactly as stated in the account.
    IBAN Your International Bank Account Number EU only
    Bank Your bank’s name. Nigeria only

    5. Click SHOW INFORMATION FOR SWIFT TRANSFERS (optional) and complete the additional fields as follows:
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    Field Name Description Comments
    Account holder country of residency Your current country of residence. As stated in the bank account related documents. This is not your country of citizenship.
    Account holder state/region Your current state or region of residence. As stated in the bank account related documents.
    Account holder city Your current city of residence. As stated in the bank account related documents.
    Account holder ZIP code The ZIP code of your current residence. As stated in the bank account related documents.
    Account holder address Your complete address of residence. As stated in the bank account related documents.

    6. Click ADD ACCOUNT.
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    Your account is added to the list of your bank accounts in your profile.

    Note: 

    • You can edit/remove account details in the future.
    • If you are from a country with no recognized bank, this feature is unavailable to you. At the moment, we support the banks in US, Nigeria, and the EU countries.
    • You can save multiple bank accounts and use them for all your bank transfer trades.

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    For more information, read our tips on how to buy bitcoin with bank transfer or check how to add a bank account directly from trade chat.

  • Restrictions for users from the States of New York and Washington

    Unfortunately, due to regulatory restrictions, Paxful is currently prohibited from servicing customers in the States of New York and Washington. As a result, such accounts will be banned effective immediately. While the functionality of such accounts will generally be disabled, users will be able to withdraw any remaining funds in their accounts. Paxful apologizes for this inconvenience and we hope that in the future you will consider continuing your use of the Paxful platform if and when such use becomes compliant with all applicable laws and regulations.

    • All accounts with an IP registered in the States of Washington or New York and all accounts with an address verified within the States of Washington or New York will be banned.
    • This means that you cannot trade on Paxful but you can easily at any time access your account, deactivate your offers and withdraw your funds.

    For any additional questions please contact: [email protected]