Account Verification

  • Why verify my account?

    We all want to live and do business in a safe and trustworthy environment. Additional verification helps to create high-quality partnership both between Paxful and our users and amongst traders on our marketplace. This becomes possible by means of KYC. Overall, there are 4 verification levels. All of them bring benefits to Paxful users:

    Level 1

    • Requires email and phone verification. This increases security level of the account, provides access to a higher amount of offers, creates a higher level of trust. Trading volume limit is up to $1,500.

    Level 2

    • Requires ID verification. Increases trading volume limits, provides access to additional trading methods such as Bank Transfer. Is necessary to create offers to Buy bitcoins. Trading volume limit is up to $10,000.

    Level 3

    • Requires Address verification. Increases trading volume limits, provides access to additional trading methods such as Bank Transfer. Trading volume can be $10,000 and higher.

    Level 4

    • Requires additional verifications such as EDD (Enhanced Due Diligence) or CDD (Customer Due Diligence). Increases trading volume limits. May be requested for significantly high volume institutional/corporate accounts.

     

    And the last, but not the least important thing. If for some reason you will lose access to your account, it will make easier to restore it.

    Please check our Blog for more information.

  • Email verification

    Email verification is an essential step as it gives you the opportunity to start trading on Paxful. It also increases the security level of your account in case it needs it to be restored or unlocked.

    Step-by-step guide: 

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”

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    2. On the menu on the left side of the page, click “Profile.”

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    3. To begin, click the “Resend code.”

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    4. Check your email inbox. Click on the link provided in it. Click on the link.

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    Please note that a confirmation email can be requested no more than every 20 min.

    In case of success in your Profile you will see the following message:

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  • Phone verification

    Phone verification is required by many offer owners on Paxful. It also provides additional security features to your account. For example, if your account is locked due to security reasons, you can easily unlock it if you have a phone registered in your account. It is also essential for 2FA security option.

    Step-by-step guide: 

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”

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    2. On the menu on the left side of the page, click “Profile.”

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    3. To begin, insert your phone number and click "Call Me" or "Send Code". 

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    It is advised to choose the option with code as the call option is not supported for every country.

    4. Once you receive a code, insert it into the correct field and click "Submit".

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    5. You will receive a message that your phone is verified.

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  • ID verification step-by-step

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”

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    2. On the menu on the left side of the page, click “Verification.”

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    3. Insert your first and last name, your date of birth. Choose the appropriate issuing country and ID type you will be providing. Choose the expiry date.

    NB! All first names and middle names should be inserted into the field "FIRST NAME", all last names must be inserted into the field "LAST NAME". Examples: Elizabeth Flavia Mary Clifford. Elizabeth Flavia Mary goes to "FIRST NAME" and Clifford to "LAST NAME". Alfonso Ernesto Hernández López. Alfonso Ernesto goes to "FIRST NAME" and Hernández López is to be inserted as "LAST NAME". No punctuation is allowed.

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    4. Click on "Start Verification Process"

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    5. Click on the "Start" button.

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    6. Choose if you want to upload an existing image or make a photo of your ID document, which will be checked to ensure it is legitimate and has not been altered or manipulated. Accepted IDs are passport, National ID card (in the new format), driver’s license and voter's card. 

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    7. If you choose to upload a file, please click "Choose file", select a file from your PC or smartphone and click "Confirm".

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    In case if you choose to make a live photo, make sure your document is ready and follow the exact instructions on the screen. Click "Start", when you are ready. Click "Confirm", in case of a successful attempt.

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     8Make a selfie/self-portrait. Click "Start" to begin.

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    9. In case of a successful attempt, click "Complete".

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    10. You’ll be notified about your application in just a few minutes! Check your notification inbox if your application has been approved or declined. You can also check your email inbox.

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    Please note that we have a limit of 10 attempts within each 24h! 

    In case of any questions or issues, please contact: [email protected] or  [email protected]

  • Is ID verification mandatory?

    Everyone is encouraged to verify their accounts. However, Paxful does have mandatory ID verification for the following:

    • Users who reach an equivalent of $1,500 in trade volume or wallet activity must provide ID for verification.
    • Users who reach $10,000 in trade volume or wallet activity must provide ID and address verification.
    • Users who reach higher trade volumes or engage in certain wallet activity may undergo enhanced due diligence and may be asked for additional information.
    • All buyers of bitcoin for bank transfer must provide ID and address verification. 

    What if I don’t want to verify my account?

    Those who choose not to participate can, of course, continue to use Paxful services but there will be a trade and wallet limit in place for those who have not verified themselves.

     

  • ID verification requirements

    Here you can find the main requirements, which are essential to make ID verification process quick and successful:

    • You must be 18 years or older.
    • You must have a valid email address.
    • Only personal documents can be used.
    • Only the following ID types* are accepted:
    • Passport
    • National ID card (in the new format)
    • Driver’s license
    • Voter’s card
    • ID documents should be valid up to the date of the verification request submission.
    • Paper format of ID documents is not accepted.
    • Selfie should be in a photo format and not a scanned picture.
    • All files uploaded should be original. No editing is allowed.
    • All files should be clearly visible, high quality, JPEG format, all information should be readable, should not be covered by any passport covers or other objects.
    • Data on the document should match entered data in the form.
    • If your document is written in a language that does not use the English alphabet, please translate and attach the following statement:

    “I hereby certify that the attached is an official and accurate translation of my document (document type). If found otherwise, Paxful has my authorization and full right to suspend my account and not refund the balance due to false information (Name and translation date)(Signature)."

    * Please note that the option of accepted ID documents depends on your country

     

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