Account Verification

  • Logging in With Phone Number on Mobile App

    Why can’t I login to the Paxful mobile app using my phone number?

    Right now, the login with a phone number feature is only available on the web browser version of Paxful. Although it's not ready for mobile just yet, you still have two options:

    • Verify your email address. You can verify your email address and use that to login to the mobile app. As an added bonus, your trading/send out limits will increase once your email address is verified.
      To verify your email address, just head to the Settings page of your Paxful account and click Verification. From there, you can verify your email address in just a few steps.
    • Use a web browser. You can still login using your phone number on our web version of Paxful—even on your mobile device. Just open up to your favorite browser and head to https://paxful.com.

    Stay tuned for updates as our team is working hard to get this released on mobile.

  • How to Use Your NIN on Paxful

    Starting on July 14, 2021, users located in Nigeria are now able to use their NIN (national identification number) to verify their identity and address on Paxful.

    To use your NIN on Paxful follow the instructions below: 

    1. Select your issuing country as Nigeria and choose the option: National Identification Number (NIN) from the drop-down menu.
      NIN_KB_Step_1.png
    2. Enter your 11-digit NIN in the box provided.NIN_KB_Step_2.png

    3. Click on the “Start Verification Process” button.
      NIN_KB_Step_3.png

    4. Provide a selfie (or take a picture of yourself) to prove your identity matches your NIN.

      NIN_KB_Step_4.png

      Please ensure the following:

       - Your face is well lit and in full view of the camera
       - Don’t wear anything that might block any part of your face.
       - Follow all instructions that appear on the screen.

      5. When taking your selfie, please allow camera access as seen in the image below.
      NIN_KB_Step_5.png

      6. Take a selfie by lining up your face to the oval shown on the screen. See the image below for more details.

      NIN_KB_Step_6.png

      7. Once the image has been taken, we will verify your image and you will see the screen below.
      NIN_KB_Step_7.png8. As soon as your picture is verified and approved, you will see the image below. This means your identification and address have been verified. You are now ready to start trading!

      NIN_KB_Step_9.png

      Note:

      If your image does not pass our verification process, you will see the screen below and need to try again.

       

      NIN_KB_Step_8_-_note.png

  • Limits and Verification

    Verification is an important part of Paxful as we aim to make the trading experience on our platform as safe as possible.

    The following table lists out our various verification levels along with their corresponding benefits:

    Level Verification Needed Per Trade Limit Trade Volume Lifetime Limit Send from Wallet Lifetime Limit
    0 - $0 $0 $0
    1 Phone $1,000* $1,000 * $1,000*
    2 Email and ID $10,000 $10,000 $10,000
    3 Address $50,000 Unlimited Unlimited
    4 Enhanced Due Diligence Higher than $50,000 Unlimited Unlimited
    • Users from countries on this list require levels 1 and 2 to sell crypto, convert crypto, and withdraw any funds from their Paxful Wallet.

    • For Lightning transactions, there is an additional limit of $750 per transaction and $10,000 per month.

    Note: Trade limits and wallet send out limits are tracked separately. For example, you can have $500 remaining for trading, and $9,000 left for wallet send outs.

    Why should I verify my account?

    With each new level of verification, here’s a glimpse of what you’ll unlock:

    Level 1

    • Increased security on your account

    • Ability to trade and send more crypto

    • Ability to convert cryptocurrency

    Level 2

    • Increased trade and send out limits

    • Access to more payment methods

    • Ability to create your own offers

    Level 3

    • Increased trade and send out limits
    • Removal of 0.002 BTC requirement for your offers to be visible in the marketplace

    Level 4

    • Increased trade and send out limits

    Warning: 

    • Users from countries on this list require levels 1 and 2 to use Paxful wallet services and trade on our marketplace. To withdraw funds and to make any trades on Paxful, users must verify their ID.
    • In order to create an offer, you need to be ID-verified.
    • To send funds from your Paxful wallet, you need to verify your phone.
    • The per trade limit for a trade is calculated based on the total volume of all active trades available for your current level.  
    • Check if your country is on the OFAC grey list. In case if your country is on the list, to send funds from your Paxful wallet or to sell cryptocurrency, you need to be ID-verified.

    Here are some additional cases which may require verification. Please visit our Help Center for more information on the verification process.

  • Email Verification

    Email address verification adds an additional layer of security to your account. Here's a step-by-step guide on how to verify your email address.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
      Email_verification_1.png

      The Settings page appears.

    2. Under Verify email address click Resend email
      Email_verification_2.png 
      A verification email is sent to your registered email address. 
    3. Open the email in your inbox received from [email protected], and click Confirm Email. Your email address is verified successfully. 

    Note:

    • You can request a new confirmation email only once every 20 minutes.
    • If you do not find our email in your regular inbox, please check your Spam or Junk email folders as well.

    After verifying your email, we also recommend setting up two-factor authentication on your Paxful account if you haven't already.

     

  • Phone Verification

    If you didn't create your Paxful account using your phone number, you'll need to verify it to access certain levels of your account. This also provides additional security to your account with tools like two-factor authentication (2FA). Here's how you can verify your phone number on Paxful if you didn't create your Paxful account using your phone number.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
      Email_verification_1_2.png

      The Settings page appears. 
    2. On the menu on the left side of the page, click Profile.
      clickProfile.png
    3. Enter your phone number in the PHONE field and click Verify or Use a phone call instead.
      CLickVerify.png

      Note: We recommend the Verify option as the call option is not supported in all countries.

    4. a) Phone call option
      You receive a phone call with the numeric confirmation code. Listen carefully to the code and enter it in the field below and click Submit. Your number is verified.
      b) Verify (SMS) option.
      You receive an SMS with the numeric confirmation code. Enter the code in the field below and click Submit. Your number is verified.
      ClickSubmit.png

      After confirming your phone number, consider activating 2FA and verifying your ID.

     

     

  • ID Verification

    ID verification elevates your trading experience to a new level. We have done our best to make this process as easy as possible for you. Here is a step-by-step guide to help you verify your ID on Paxful.

    Before you begin, please ensure that you have verified your phone number.

    Video Guide

    Here is a short video that walks you through the verification process:

    Step 1 Open Verification Page

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click Verify Me.
      ID2.1.png
      A dialog box with the verification video guide appears. 

    2. After watching our video, click Continue verification.
      ID2.2.png
      The Verification page appears.

    Step 2 Insert Your Details

    1. Fill in the fields on the ID verification form.
    ID2.3.png

    Field Name Description
    Country your photo ID is from Select the country that issued your ID.
    Type of photo ID Select the type of ID you are submitting.

    2. Click Start verification process
    ID2.4.png
    The photo ID verification page appears. 

    Step 3 Provide ID Photo

     

    1. On the ID verification page, click Start.
    StartVerificationNew.png
    The Submit identity card page appears.


    2. Choose whether you want to take a photo of ID or to upload an existing file from your device.
    ID_verification1NEW.png

    Note:

    • Some countries may not have the ability to upload a file during the ID verification process. These users will need to take a live photo instead.
    • If you prefer to use your mobile phone, click Prefer to use your mobile?

    Take Photo

    To take a picture of your ID, make sure your document is ready and follow the instructions that appear on the screen.

    1. Click Take photo.
    TakePhotoNEW.png

    2. Click Start.
    ID2.7.png

    Warning: Give the application permission to access your device camera.


    Place your ID in the center of the screen and make sure all the necessary details are visible: 

    • your face on the document
    • document number
    • your full name

    3. Click the Camera icon to capture the image.
    ID2.7.1.png
    The image is captured and displayed on the screen. 

    4. If the image is clear, click Confirm. If the photo is not legible or if you are not satisfied with it, click Retake and try again.
    ID2.8.png

    Repeat the process once again to capture the backside of your  ID card or Driving license. In the case of a passport, simply continue to the next step.

    Upload file

    If you want to upload a file from your device,

    1. Click Upload file.
    UploadFileNEW.png
    The Upload image page appears. 

    2. Click Choose file and select a file from your device.

    ID2.10.png 

    3. Click Choose another file if you want to retry. If you selected the right file, click Confirm.
    ID2.11.jpg

    Repeat the process once again to capture the backside of your ID card or Driving license. In the case of a passport, simply continue to the next step.

    Step 4 Complete Face Verification

    The next step after submitting your ID is to complete your face verification. To verify your facial identity.

    1. On the Face verification page, click Continue.
    ID2.12.png
    Center your camera page appears.

    2. Make sure your camera is working and placed correctly. Click Continue.
    ID2.13.png

    The application activates your device camera so you can click a picture of your face.

    3. Once you are ready, click Start.

    selfiestartFinal____.png
    While clicking the picture, keep the following points in mind:

    • Look straight into the camera.
    • Make sure you are dressed decently and are not wearing glasses or hats.
    • Follow the instructions by moving your face closer to the camera.
    • Fit your face into the oval frame.

    In case of an error, click Try again. In case of success, your photo will be sent automatically to our Verification Team.
    ID2.14.jpg

    Note: If your attempt has failed, consider increasing the amount of light in the room.

    You’ll be notified about your application in just a few minutes! Check your notification inbox to find out if your application was approved or declined. You will also receive an email with the result of your verification. 

    Note:

    • There is a lifetime limit of 5 verification attempts for each user!
    • If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
    • Due to Coronavirus (COVID-19) pandemic, manual verification processing times may be longer than usual (3-10 days). Thank you for your patience. 

    If you have any questions or face any issues, contact us via our contact form. After completing your ID verification, feel free to verify your address as well.

     

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