Technical Issues
The issues with a website. Common problem that you can meet.
Technical Problems and Solutions
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Why Did My Wallet Address Change?
If you have noticed that your Paxful bitcoin wallet address has changed, it isn’t a technical error. This has happened as we have upgraded our bitcoin wallet service. Don’t worry—this was a planned update and everything is working as expected. Your old bitcoin address is still valid and your funds are safe.
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Not Receiving Emails from Paxful
If you’re not receiving emails from Paxful, here’s what you can do to fix this:
- Ensure you have logged in to the correct email address which you used to register on Paxful.
- Check your spam folder. Sometimes our emails could be sitting there.
- Whitelist Paxful email addresses. Meaning, add our email addresses to your trusted list of senders. (The process may vary from one email service provider to another.)
- Email addresses to whitelist:
- Ensure that your email client or service provider is working normally.
- Select a popular email domain if possible.
Check out our security guide for more information on how to protect your Paxful account. If you receive a suspicious email from our company, read this article to find a solution.
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Why Do I Receive "Unknown Bitcoin Address" Error Message?
While sending bitcoin from Paxful wallet to an external wallet, you may receive a message: “Unknown bitcoin address”. This may happen due any to the following reasons:
- You have entered an incorrect wallet address.
- You have entered a non-existing wallet address.
- You have entered an address that is not a Bitcoin network address.
To resolve this error, do the following:
- Verify the wallet address you enter.
- Ensure you have entered a valid bitcoin address.
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Trade Chat Not Opening
Trade chat is not loading or initializing.
To begin with, please clear the cache and cookies and try using a different browser. If this solution does not work, please check the status on Firebase. If the status is OK, please contact us for additional assistance via our contact form.
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Invalid Parameters. Missing Bitcoin Address.
After clicking the Send button on the wallet page an error message appears: "Invalid Parameters. Missing bitcoin address.".
It means a bitcoin address is still being generated. Please contact us via support widget to generate a wallet address. -
"Error Uploading File"
Getting an error when uploading a file in the trade chat.
In order to upload a file successfully, it needs to meet these requirements:
- File formats accepted: jpeg, jpg, png, and pdf
- Max 3 files can be uploaded simultaneously
- The file max size is 300MB