My account

  • How to create an account on Paxful

    Creating an account on Paxful is extremely easy, and it comes with a free wallet 

    The Paxful journey starts with a simple decision: deciding whether or not to create an account. The question to that is: are you ready to have money, your way?

    If you think that you’re ready, then the next step is to create your account. Creating your account is extremely easy and very beginner-friendly. Upon registering, you also get a free wallet to store all the bitcoins you’ve earned from trading on Paxful. If you want a step-by-step tutorial of how to make your account, Paxful school is here to help:

     

    If you have any other questions, feel free to explore the knowledge base of Paxful, message the live chat available on the website, or send us a message on Facebook, Twitter, and Instagram.

  • My public profile

    Your public profile contains a summary of your account and your Paxful account’s history.

    Remember that your public profile is open to other Paxful users to check. With your public profile, other users would be able to see your:

    • Username
    • Profile picture
    • Verification - information if your email and/or phone is verified, information if you were verified as seller.
    • Reputation - a number of positive, negative, and neutral feedback.
    • Active offers
    • Number of trade partners
    • Trade volume (how much BTC you’ve traded on Paxful)
    • Number of users that trust you
    • Number of users that have blocked you

    Along with that, your public profile will also show the date you joined Paxful. As you can see, your public profile will contain all the credentials you have earned on Paxful and will help other users decide if you are a safe trade partner.

  • Dashboard

    Your dashboard is the hub for all your bitcoin trading needs.

    The dashboard is your personalized tool for accessing all the information you need. There are 4 different types of dashboards, each having their own specific uses:

    Classic Dashboard

    This is the general/default dashboard where you’ll see your active trades, shortcuts for buying and selling bitcoins, two-factor authentication, and help pages. On this dashboard, you can also create and edit your offers, see your past trades, see the overview of your affiliates, and account activity.

    Vendor Dashboard

    On a vendor dashboard, you’ll be able to see your active trades, an overview of your affiliates, your sales charts, offer stats, feature requests, cancelled trade surveys results, and you’ll even be able to create and edit offers here. You can also verify your account further on this dashboard. This dashboard is useful when you want to see the statuses of all your trades.

    Merchant Dashboard

    This dashboard exclusively applies to users who are using the “Pay with Paxful” feature (sign up for this feature here). The Merchant Dashboard is where merchants can see their sales for today, yesterday, the last 7 days, and last 28 days. This dashboard will also show all the transactions that took place during using their merchant link.

    Affiliate Dashboard

    In a way, this is like the merchant dashboard but the dashboard is for the affiliate sales. This dashboard becomes available to you as soon as you sign up for Paxful’s affiliate program. On this dashboard, you can get your affiliate link to suggest your friends and colleagues to trade on Paxful. You also get to see all your affiliates and all the money you’ve earned from them completing trades.

  • Trusted/Blocked list

    Trusting and blocking users on Paxful is a way for you to filter who you do business with. 

    Aside from the many other indicators that can help you decide which users are safe or not, you can trust and block users that you have had previous experiences with.

    Trusting Users 

    Trusting users is a good way to stay connected with buyers/sellers that you’ve had good experiences with. For example, if you constantly find that a user trades efficiently with you, you can then trust that person and his or her offers will be prioritized. When creating offers, there are also options where you can only show your offer to your trusted buyers.

    Trusting is a way to make real connections with other traders but just like with real life, you have to be careful with who you trust on Paxful.

    Blocking Users

    If trusting users is the way to keep contact with good vendors/buyers, blocking is for the contrary. If you’ve had a bad experience trading with someone (e.g. it wasn’t as efficient as you’d hoped or someone ended up scamming you), you can block that person. If you block someone as a vendor, they will not be able to see your offers on their list. If you block someone as a buyer, you won’t be able to see their offers on your list.

    Blocking is a way to separate the bad apples from the honest users.

  • How to change phone number

    Changing a phone number on Paxful is extremely easy.

    To change a phone number, one should go to your account settings. Click “Change Number” and verify the reset link via email. Open the email and click on the link attached. That link will ask for the security questions. Note that the link will expire in 30 minutes.

    After successfully answering the security questions, the phone number will be removed and a new one can be set. If there are any issues answering the security questions, please contact support for help.

  • How to change my email address?

    Users cannot change their email on their own.

    On Paxful, users don’t have the power to change their email on their own. To change your email, you’ll need to contact support and they would need to do it for you.

    Once you contact support and request for an email change, you will be asked to verify the account ownership by asking questions, which will confirm you are the rightful account owner.

    These steps are to ensure the security of each user on Paxful.

    Email change

    Users only have the ability to make changes to their email within the first 7 days after registration by contacting support.

    Requests that do not meet this requirement will be rejected.

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Account security

  • Forgot password

    Resetting your password is extremely easy on Paxful. First, go to your account security settings or click here. You will then be taken to a few fields you’ll need to fill out:

    • Current password. To be able to change your password, you’ll have to input your old password as proof that it’s really you changing it.
    • Enter a new password. This is the field where you put your new password. Make sure to make this as secure as possible and make sure that no one else knows this password. This is the first line of defence when it comes to the protection of your account and money.
    • Verify the new password. This is to make sure that you’re correctly typing your intended password. 

    If you ever get a message that says “Password reset token is invalid”, try checking your email and check the latest email that was sent by Paxful for password reset. A link should be attached and you can reset your password there.

    “I forgot my password! What do I do?”

    If you’ve forgotten your password, click on the login button on the home page and then click “Forgot your password?” at the bottom right. It will then ask for the email address that’s linked to your Paxful account. Paxful will then send an email with a link attached. That link will lead you to to the screen that will help you reset your password. Note that each link is only valid for 60 minutes and if you requested for a link multiple times, the last link that was sent will be the one that should work.

  • How to enable 2-Factor Google Authenticator on my account?

    Taking a little bit of extra time to enable 2-Factor Authentication (2FA) can mean a big difference in terms of security.

     

    Although you can also enable 2FA via SMS, we highly recommend using Google Authenticator as it is the most secure option out of the three. SMS is not reliable because of a hacker tactic called “SIM swapping”, where hackers can get a hold of your SMS messages.

    How to enable 2FA using Google Authenticator:

    1. First, download the Google Authenticator app for your phone. (Apple/Android)

    2. Go to your account settings on the security page of your profile.


    3. Under login authenticator, choose Google Authenticator.



    4. After you’ve selected Google Authenticator, you will see a QR code (a square-like pattern).

    You will have to open your mobile app to scan it, then enter the 6-digit number your phone will produce.

    1. Once you’ve entered the 6-digit code, click “Update login 2-factor” and you should be finished with securing your account.

    Congratulations! Remember to use 2FA for login AND bitcoin send outs. Just bring out the app every time you want to login or send bitcoin out. It may be a bit of a hassle, but it goes a long way in terms of the security of your account.

  • Security guide

    Bitcoin, as a technology, is extremely secure but sometimes the way we use it is unsafe.

    Hackers and scammers are always looking to take your bitcoins because once they have them, it’s irreversible. With a few simple precautions, you can keep your account and your money safe.  

    Here are a few ways to secure your account further:

      1. Have a strong password - Only you can create a strong password for your online accounts. When creating a password, use both upper and lore case letters, as well as numbers symbols if you really want to up the ante. Also, use different passwords for different online or social media accounts to keep the hackers off your back. 
      2. Don't use the same password for your email and your Paxful account.
      3. Configure your security questions - Set up questions that only YOU know the answers to. This will prevent people from attempting to enter your account without your knowledge. If you’re a forgetful person, write down the question and answer on a piece of paper and hide it somewhere only YOU can find it.
      4. Enable 2-factor authenticator - Enabling Authy or Google Authenticator is recommended instead of SMS as hackers have a tactic called “SIM swapping” to get a hold of your SMS messages. SMS receiving can also work intermittently in some countries. Authy or Google Authenticator will add an extra layer of protection to your account and will ward off any uninvited guests.
      5. Please hide your Email address that is linked to your Paxful account and never give it to someone you don't know in trades or private chats. Hackers can target your Email box to get access to your account or to your personal information that it can contain.
      6. Enable 2-factor verification to your email account.
      7. Verify your account - Verifying your phone number and email will not only indicate you’re a safe trade partner but verifying your account with further Identity documents will also help you to restore account in case if you will lose access to it.
      8. Never enter your details any phishing site. Avoid using websites that looks like Paxful. Check your address bar https://paxful.com  before enter your account details. HTTPS SSL certificate is important.
      9. Never share the contact information in trade chats - as scammers can try to cheat you in off-site trades, they can try to impersonate you or show that you had traded with them off-escrow.
      10. Don't try to buy Paxful account from someone else, most likely seller is trying to cheat you and get into account after you load coins on it. Furthermore, this is a violation of Paxful Terms of Service and such accounts will be banned.

    What do I do if someone logged into my account without my knowledge? 

    If someone logged into your account without your knowledge, you should receive an email saying that the account was accessed on a different device or location. On that email, there is an option to have the account locked until you can secure it further.

    If you decided to lock your account, you can then contact support to unlock the account. Just explain the situation to the moderator and once the moderator has unlocked your account, remember to follow the tips above to make your account safe from any more hackers.

    So I think it's better to try to prevent your account. We can do some change on our profile and mail in order to prevent our account.

  • What to do if someone logged into my account?

    Unauthorized access is a serious thing, so remember to make sure you have a good password and all the security measures enabled.

    If you think someone has gained access to your account or you suspect that your login details have been compromised, then you must do the following steps immediately before even contacting support. Enabling 2-Factor Authentication is a good way to prevent this from ever happening.

    If someone logged into your account but you still have access to it:

    1. Usually, if someone logs into your account we are sending an email about that if you can't recognize this device you can click on COMPROMISE link in the email. The faster you act, the higher is the chance to save coins.
    2. The first step is to download Google Authenticator or Authy (iPhone/Android).
    3. Turn on 2FA on Paxful here and scan the code with your phone. Remember to turn 2FA on for BOTH login and withdrawal as it will make your transactions more secure. We recommend using Google Authenticator or Authy over SMS 2FA as Google Authenticator is more secure. Just bring up the app and get the code every time you want to login or send bitcoin.
    4. Change your password to something secure (a password that you have NOT USED on other sites or emails). Be sure to remember to make a good password and remember it!
    5. Make sure none of your other settings has been changed such as your email or phone number. If they have been changed, change them back.
    6. Go to your active sessions (Settings -> Security -> Active Sessions) and log out all sessions by clicking on X.
    7. Log out of your account.
    8. Log back in using your new password and 2FA.
    9. Set your security questions and write them somewhere. You’ll need them if you ever lose your phone and need to reset your 2FA.
    10. It is advised that you change passwords to any other accounts you have online as hackers normally gain access by getting into your email or other accounts.
    11. If the support team can trace the hacker and recover any funds, we will contact you. Hackers often cover their actions very well and it is not possible to track them down to reverse bitcoin transactions.

    If you can’t log in to your account:

    1. Contact support and provide your username, email, phone number, and security questions and answers to prove that the account is actually yours. Once it’s verified that you are the account owner, inform support that you need an ACCOUNT LOCKDOWN.
    2. Support will see if there is enough data to prove you are not the hacker (and will try to give you access to your own account).
    3. Once it is verified that you are the victim and rightful account owner, account access will be restored.
    4. As soon as you log in, immediately follow the eleven steps described earlier.

    How did this happen and how can I prevent it from happening again?

    With the bitcoin address and the IP address of the thief, you now have some information, but please be aware, that usually, it is not possible to track them down. Support does not have the resources to assist with a further investigation. Hackers take advantage of the anonymity of bitcoin and utilize VPN.  Due to this, it is nearly impossible to find a trace of your funds, so try your best to make your account as secure as possible.

    To prevent this from happening again, it is recommended that you don’t use the same password across websites and that you have 2FA with Google Authenticator enabled.

    So where did the bitcoins go?

    • Check your account activity to see who logged into your account. Take note of their IP address.
    • Check your wallet ledger to see the bitcoin address they sent your coins to.

    With the bitcoin address and the IP address of the thief, you have some information but it is often impossible to track them down. Support does not have the resources to help you investigate further because hackers often use VPN’s and the anonymity of bitcoin. It is nearly impossible to track them down, so try your best to make your account as secure as possible.

  • How to enable 2-Factor Authy on my account

    Learning how to secure your account further builds an extra wall of protection for your finances and everyone should learn how to do it to prevent their accounts from being hacked.

    Although there is a 2FA option that uses SMS, it is highly recommended that you use Google Authenticator or Authy. SMS may not be the most reliable form of verification as “SIM swapping” is a tactic that some hackers use to get your SMS messages.

    The first step to enabling Authy is to download the Authy app. Next, go into your account settings and click on “security”. Under “Login Authenticator”, click on the button that says Authy. After clicking that, a QR code should appear and all you have to do is to use your mobile app to scan it and then enter the 6 digit number your phone will produce inside the app.

Paxful wallet

  • Depositing bitcoins

    Receiving bitcoins is the most exciting part about trading bitcoin.

    When you sign up on Paxful, you get a free wallet. With that free wallet, you get a default bitcoin address. That address looks like a long intimidating password with numbers and letters (both uppercase and lowercase letters). This address never expires so just copy it and send it to whoever you want. You can also generate a new bitcoin address for extra privacy/security. You can make as many bitcoin addresses as you want and use them any time over and over again.

    When other people send bitcoins to this address, it goes straight into your wallet. It’s not always instant, so be patient and give it some time. This is because the bitcoin network needs to confirm the transaction 3 times before the bitcoins have been fully sent. Once the bitcoins have been sent, you should get a notification saying “incoming bitcoin at 0 confirmations”. When that reaches 3, you get your bitcoins. Be patient as this can take anywhere from 20 minutes to a couple of hours depending on how congested the bitcoin network is.

    Here’s how to check the bitcoin transaction status:

    1. Look for the transaction ID. You can get it from your wallet transaction history after you have made the transfer. It should look like this: e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s
    2. Go to https://live.blockcypher.com/ or https://www.blockchain.com/explorer and type in the transaction ID into the search field. It should then show how many confirmations the transaction has. If it has 3 or more confirmations, the recipient should have received the funds. If the transaction still hasn’t appeared in the recipient's wallet, then reach out to their provider. If the transaction has less than 3 confirmations, the funds have left the sending wallet but the transaction is still in the middle of processing. If your transaction says “No Transaction Found”, then the transaction never left the sending wallet. In that case, you should contact the provider of the sending wallet.
  • Bitcoins withdrawal

     Sending bitcoins out is extremely easy on Paxful.

    Bitcoin withdrawals and making payments can be done at any time.

    First step is to go to your Paxful wallet and then click on the “SEND BITCOIN” button. A pop up should then come out containing fields of the next step.

    The first thing you’ll see is your available balance at the top, so make sure not to exceed that limit as the sending will not push through. Set the amount of bitcoin you’re sending out (note that the currency shown depends on your preferred and local currency). Under “Bitcoin amount”, you can see an option to show the amount in your local currency rather than bitcoins. You can keep clicking it to change it. You’ll then want to get the address of the person you’re sending to and then paste it on the “To bitcoin address” field. You will then need to input your password and you should be ready to confirm and send out those bitcoins.  

     

    Please note that if you are sending bitcoins out of Paxful wallet the miner’s fee will be deducted from the wallet balance.

    It is important that you review all the details of the send out carefully because if you make a mistake, you’ll never be able to get your bitcoin back. Bitcoin is irreversible, so be extra careful so you don’t make any mistakes.

  • Is my Paxful wallet secure?

    Your Paxful wallet is just as secure as your password (so make sure that your password is a good one).

    Not only are our servers very well guarded to the highest banking specifications, but as an additional layer of security, 2-factor extra protection can be enabled whenever you log into your account and when you send out bitcoins as a buyer or seller. We also support Google Authenticator, Authy, and SMS based 2-factors.

    As long as we’re talking about security, beware of any phishing sites. ALWAYS make sure you are on https://paxful.com/ before you enter any account details. Never give your account details to anybody. Paxful support will NEVER ask for your account password or one-time password. Note that Paxful has no Skype or Phone support. It is impossible for Paxful to take all the phishing websites down, so you, as a user, should learn how to protect yourself from any sort of scam.

  • Depositing coins from a bitcoin ATM to my Paxful wallet

    Sending bitcoins from an ATM to a Paxful Wallet is very simple.

    Bitcoin ATMs are just like any regular ATMs in the sense that they both dispense currencies. The main difference between the two is that regular ATMs dispense fiat currencies such as USD or EUR, while bitcoin ATMs dispense bitcoin.

    A bitcoin ATM can have a lot of different uses. Some can help you withdraw bitcoins, some can help you convert your bitcoins into fiat currencies, and there are some that do both.

    Bitcoin ATMs don’t usually require much verification, allowing users to buy and sell bitcoins anonymously. Although this may sound appealing to some people, users should know that bitcoin ATMs require a fee if you’re buying and selling bitcoin (usually between 7-10%).

    If you’re looking to send bitcoins from a bitcoin ATM to your Paxful wallet, all you need to do is to write down or print your Paxful bitcoin address, head to the ATM, and input the address when you send the bitcoins. You also have the option of using the QR code (the square-like pattern) as an address to send the bitcoin to.

    Once you’ve sent the bitcoin, just give it time and you’ll eventually receive your bitcoin.

  • Can my bitcoin transaction be cancelled or reversed?

    Regrettably, Paxful is unable to cancel or reverse your bitcoin transaction once sent.

    This is not due to our business model, this is simply how bitcoin works. As unfortunate as it is, transactions on the Bitcoin network are designed to be irreversible and we have no control over them. This applies in all cases:

    • If you were hacked and someone sent out your coins
    • If you sent to the wrong bitcoin address
    • If you released bitcoins by mistake
    • If you were scammed

    Once the bitcoins have been sent out, it cannot be reversed. We are very sorry about this and we know it is painful, but there is nothing we or anyone can do.

    If you want to try tracking the bitcoin address you sent to then please use a tool like a Block Explorer.

  • How long does it take to receive a bitcoin transaction?

    Give some time for the bitcoin network to process your transaction. 

    We wait for 3 confirmations before we make your balance fully available. This is the industry standard for a truly secure wallet. This can take anywhere from five minutes to an hour, depending on the bitcoin network. 

    Here’s how to check the bitcoin transaction status:

    1. Look for the transaction ID. You can get it from your wallet transaction history after you have made the transfer. It should look like this: e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s 
    2. Go to https://live.blockcypher.com/ and type in the transaction ID into the search field. It should then show how many confirmations the transaction has. If it has 3 or more confirmations, the recipient should have received the funds. If the transaction still hasn’t appeared in the recipient's wallet, then reach out to their provider. If the transaction has less than 3 confirmations, the transaction has left the sending wallet but it still in the middle of processing. If your transaction says “No Transaction Found”, then the transaction never left the sending wallet. In that case, you should contact the provider of the sending wallet.

    Here are factors which affect the speed of bitcoin transactions:

    • Miner's fee. The higher miner's fee you choose to pay, the higher is the priority of your transaction within the blockchain. Please note that Paxful has fixed fees for all outgoing external transactions.
    • The blockchain processor service you (your provider) use. Paxful uses services of BitGo - the most secure and successful blockchain processing service in the world. In case if you transfer from Paxful wallet to an external wallet which is also processed by BitGo, it significantly improves the speed of your transaction.
    • All transactions made between wallets provided by Paxful are instant.

Account Verification

  • Why verify my account?

    We all want to live and do business in a safe and trustworthy environment. Additional verification helps to create high-quality partnership both between Paxful and our users and amongst traders on our marketplace. This becomes possible by means of KYC. Overall, there are 4 verification levels. All of them bring benefits to Paxful users:

    Level 1

    • Requires email and phone verification. Increases security level of the account, provides access to a higher amount of offers, creates a higher level of trust. Trading volume limit is up to $1,500.

    Level 2

    • Requires ID verification. Increases trading volume limits, provides access to additional trading methods such as Bank Transfer. Is necessary to create offers to Buy bitcoins. Trading volume limit is up to $10,000.

    Level 3

    • Requires Address verification. Increases trading volume limits, provides access to additional trading methods such as Bank Transfer. Trading volume can be $10,000 and higher.

    Level 4

    • Requires additional verifications such as EDD (Enhanced Due Diligence) or CDD (Customer Due Diligence). Increases trading volume limits. May be requested for significantly high volume institutional/corporate accounts.

    Please check our Blog for more information.

  • Email verification

    Email verification is an essential step as it gives you the opportunity to start trading on Paxful. It also increases the security level of your account in case it needs it to be restored or unlocked.

    Step-by-step guide: 

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”

    settings.png

    2. On the menu on the left side of the page, click “Profile.”

    click_on_prof.PNG

    3. To begin, click the “Resend code.”

    phoneverification1.png

    4. Check your email inbox. Click on the link provided in it. In case of success in Profile you will see the following message:

    Capture1234.PNG

     

     

  • Phone verification

    Phone verification is required by many offer owners on Paxful. It also provides additional security features to your account. For example, if your account is locked due to security reasons, you can easily unlock it if you have a phone registered in your account. It is also essential for 2FA security option.

    Step-by-step guide: 

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”

    settings.png

    2. On the menu on the left side of the page, click “Profile.”

    click_on_prof.PNG

    3. To begin, insert your phone number and click "Call Me" or "Send Code". Once you receive a code, insert it into the correct field and click Submit.

    phoneverification.PNG

    4. You will receive a message that your phone is verified.

     

  • ID verification step-by-step

    1. Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”

    settings.png

    2. On the menu on the left side of the page, click “Verification.”

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    3. To begin, click the “Start Verification Process.”

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    4. Choose the appropriate issuing country and ID type you will be providing.

    Screenshot_123456__1_.png

    5. Submit an image of your ID document, which will be checked to ensure it is legitimate and has not been altered or manipulated. Accepted IDs are passport, National ID card (in the new format), driver’s license and voter's card. 

    verification5.PNG

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     6. Make a selfie/self-portrait. 

    verification7.PNG

    7. You’ll be notified about your application in just a few minutes! Check your notification inbox if your application has been approved or declined. You can also check your email inbox.

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    Please note that we have a limit of 3 attempts within each 24h! 

    In case of any questions or issues, please contact: [email protected] or  [email protected]

  • Is ID verification mandatory?

    Everyone is encouraged to verify their accounts. However, Paxful do has mandatory ID verification for the following users only:

    • Users who reach an equivalent of $1,500 in trade volume or wallet activity must provide ID for verification.
    • Users who reach $10,000 in trade volume or wallet activity must provide ID and address verification.
    • Users who reach higher trade volumes or engage in certain wallet activity may undergo enhanced due diligence and may be asked for additional information.
    • All buyers of bitcoin for bank transfer must provide ID and address verification. 

    What if I don’t want to verify my account?

    Those who choose not to participate can, of course, continue to use Paxful services but there will be a trade and wallet limit in place for those who have not verified themselves.

     

  • ID verification requirements

    Here you can find the main requirements, which are essential to make ID verification process quick and successful:

    • You must be 18 years or older.
    • You must have a valid email address.
    • Only personal documents can be used.
    • Only the following ID types* are accepted:
    • Passport
    • National ID card (in the new format)
    • Driver’s license
    • Voter’s card
    • ID documents should be valid up to the date of the verification request submission.
    • Paper format of ID documents is not accepted.
    • Selfie should be in a photo format and not a scanned picture.
    • All files uploaded should be original. No editing is allowed.
    • All files should be clearly visible, high quality, JPEG format, all information should be readable, should not be covered by any passport covers or other objects.
    • Data on the document should match entered data in the form.
    • If your document is written in a language that does not use the English alphabet, please translate and attach the following statement:

    “I hereby certify that the attached is an official and accurate translation of my document (document type). If found otherwise, Paxful has my authorization and full right to suspend my account and not refund the balance due to false information (Name and translation date)(Signature)."

    * Please note that the option of accepted ID documents depends on your country

     

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