Account Managing

  • How do I become a Power Trader?

    How do I become a Power Trader on Paxful?

    You might’ve seen a few users rocking the Power Trader badge. This badge is given out to users who meet our good standing criteria and pass our additional verification check.

    What are the requirements?

    • You need to complete ID verification.
    • You need to complete address verification.
    • You need to have at least 500 total successful trades.
    • You need to have at least 200 trade partners.
    • You need to be trading during the period of the last year.
    • Your account can’t have any marketplace warnings.
    • Your account can’t violate any of our Terms of Service.
    • Your account can’t be in a banned, frozen, or suspended state.
    • Your account needs to be at least one year old on the date you submit your application.

    It sounds like a lot is required, but in practice, all you have to do is maintain a good status on Paxful and keep it positive. The health of the marketplace is something we take very seriously.

    What are the benefits of becoming a Power Trader?

    • The Marketplace will see you as a trustworthy vendor.
    • You will not be required to do a security deposit if you create a Gift Card offer.
    • Possibility to submit a report at any time during the trade (as a seller of cryptocurrency).
    • Higher margin limits for payment methods (see table below).
    Payment Group Regular Margin Limits Power Trader Margin Limits
    Gift Cards 80% 500%
    Cash 30% 100%
    Online Wallets 50% 100%
    Debit Cards 50% 100%
    Digital Currencies 10% 100%

    Okay, so I meet the requirements, what are the next steps? 

    • Contact Support and let us know you meet the minimum requirements for the Power Trader badge.
    • We will review your account. If you meet the requirements, you’ll need to submit additional verification. Once we receive the additional verification and approve it, you’re good to go!
  • Why is my account restricted?

    To maintain safe conditions within the Paxful marketplace, we take action on accounts that violate any of our Terms of Service. These actions will have a status that restricts the usage of Paxful.

    If your account is suspended, you are restricted from using your Paxful account. 

    If your account is frozen, you temporarily can’t buy or sell on Paxful and you can’t withdraw any funds. To regain access, you need to contact Paxful support and choose the following request type: Account Issues > Restrictions > My account is Frozen.

    If your account is banned, you are permanently restricted from buying and selling. However, you will still be able to do a one-time withdrawal of all your funds from your Paxful account and send it to any wallet address you choose. 


    What causes account restrictions?

    Here are some of the activities that can lead to your account being restricted: 

    • Seller of bitcoin asking to cancel the trade after the payment was completed.
    • Conducting a trade outside of Paxful trade escrow by communicating through Telegram, WhatsApp, etc.
    • Making a chargeback or reversing the payment after it has been processed.
    • Coin locking or holding a seller’s bitcoin in escrow without the intention to make the payment and complete the trade.
    • Unauthorized use of gift cards, such as selling a gift card in multiple trades and selling gift cards that have already been used. Read more about gift card trade specifics here
    • Forcing or tricking a trade partner to immediately release their bitcoin.
    • Exploiting to receive financial support through unauthorized or improper use of funds, or coercing or deceiving people to release their possessions.

    Paxful has zero tolerance for the following:

    • Using multiple Paxful accounts.
    • Using a fake identity or falsified verification documents.
    • Using Paxful from an OFAC banned country listed on this page.
    • Unauthorized use of gift cards / chargebacks / defrauding users.

    How do I remove the restriction?

    Some account restrictions such as banned and suspended are not reversible, therefore the actions are final

    However, if your account is frozen, first check your email for information, and then contact Support to figure out the next steps for appeal. 

    Warning: The quickest way to appeal a restriction of your account is by using our Contact Us form and choosing the following request type: Account Issues > Restrictions.

  • Creating account on Paxful

    Your Paxful journey begins with a simple decision: whether or not to create an account. If you think that you’re ready to take the plunge into the world of crypto and financial freedom, then the next step is to create your Paxful account. Creating your account is easy and very user-friendly. Upon registering, you also get a free wallet to store the bitcoin you earn from trading on Paxful. 

    Here’s a Paxful school tutorial to walk you through the process of creating your account:

    To create a new Paxful account:

    1. Open a web browser and launch the Paxful webpage: The Paxful home page appears. 

    2. Click Create account on the top right corner of the main page.
    The Create your account page appears.

    3. Complete the following fields on the signup form:

    Field Name Description Comments
    Your email address Enter your email address. Email can be changed only within the first 7 days and only in case of a typo.
    Create password Create a strong password. Your new password must :
    Be at least 6 characters long
    Have one lower case character
    Have one special character (@#* etc.)
    Have one number
    Have one uppercase character


    • Upon registering with Paxful, you get an automatically created username. You can create a custom username later. To set a personalized username, you need to verify your email.
    • Click I have referral code to register your referral code received from another Paxful user.

    4. Click Create Paxful account.

    Warning: Read our Terms of Service, Affiliate Program Terms of Service and Privacy Notice. By continuing you agree to Paxful's Terms of Service automatically.

    5. Complete your captcha verification.
    An activation email is sent to your email address.
    6. Go to your inbox, open the email from [email protected] and click Verify email.

    Alternatively, to confirm your email follow the procedure described in Email verification.

    Your account is registered and your email is confirmed.

    Once you have created your account, we recommend verifying your phone and identity as well to gain more trading opportunities on our platform. If you have any other questions, feel free to explore our knowledge base, reach out to us via Contact Us form on our website, or send us a message on Facebook, Twitter, or Instagram.

  • My public profile

    Your public profile contains a summary of your account and your history on Paxful.

    Remember that your public profile is visible to other Paxful users. On your public profile, other Paxful users will be able to view the following information about you:

    • Username
    • Profile picture
    • Verification - information if your email, phone, ID or address are verified,  and you were verified as a trusted vendor.
    • Reputation - an aggregation of the positive and negative feedback that you have received on Paxful.
    • Active offers - offers you created that are currently active.
    • Your profile language
    • Number of trade partners
    • Number of trades
    • Trade volume - total BTC you’ve traded on Paxful.
    • Number of users who trust you
    • Number of users who have blocked you
    • Time elapsed since you joined Paxful
    • Last time you were online on Paxful

    As you can see, your public profile will contain all the credentials you have earned on Paxful and will help other users decide if you are a safe trade partner or not.

  • Dashboard

    Your dashboard is the hub to track all your activity on Paxful.

    The dashboard is your personalized tool for accessing all the information you need. There are 4 different dashboards on Paxful, each with its own specific uses and functions.

    Classic Dashboard

    Once you create an account on Paxful you get a free wallet and access to the Classic Dashboard. This is the general/default dashboard where you can:

    • See your active and past trades.
    • Check help pages.
    • Create and edit your offers.
    • Get an overview of your affiliates.
    • Check account activity.

    Vendor Dashboard

    This dashboard appears as soon as you create your first offer. On the vendor dashboard, you can:

    • View your active and past trades. 
    • Get an overview of your affiliates.
    • See your sales charts.
    • See offer statistics: active, deactivated offers and more.
    • View past trade survey results.
    • Create and edit offers
    • Perform additional account verification steps.
    • Request additional features from our developers.

    In general, this dashboard is useful when you want to see the statuses of all your trades and offers.

    Merchant Dashboard

    This dashboard exclusively applies to users who are using the “Pay with Paxful” feature (sign up for this feature on our Pay with Paxful page). On the Merchant Dashboard you can see:

    • Your sales for the last 28 days. 
    • All transactions made using the merchant link.

    Affiliate Dashboard

    This is the dashboard to track your affiliates and your affiliate commissions. 

    On this dashboard, you can:

    • View your affiliate link and share it with your friends and network.
    • Get a detailed overview of all your affiliates.
    • Check your affiliate earnings from completed trades.
    • Create unique trackable links in the ‘track ID’ section. 

    The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate links with their friends and followers.


  • Trusted/Blocked list

    Trusting and blocking users on Paxful is an effective way for you to filter whom you want to do business with. 

    Apart from the various external indicators that can help you decide whether certain users are safe to trade with or not, you can also trust and block users based on your personal experience trading with them.

    Trusting Users 

    Trusting users you’ve had a good trade experience with, is a good way to stay connected with them. For example, if you constantly find that a user trades efficiently with you, you can then mark that user as your trusted user. In this way, their offers will be prioritized in your feed. When creating offers, there are also options where you can choose to show your offer only to your list of trusted buyers.

    Trusting users is a way to make real connections with them, but just like in real life, be careful whom you trust on Paxful.

    Blocking Users

    While trusting users is the way to build a healthy trade relationship with decent traders, blocking is for the contrary. If you’ve had a bad experience trading with someone (e.g. it wasn’t as efficient as you’d hoped for, or if you were scammed), you can block that particular user. If you block a vendor, they will not be able to see your offers on their list. Similarly, if you block a buyer, you won’t be able to see their offers on your list.

    Blocking is a way to ensure that the bad apples don’t bother you.

    To trust or block a user follow these steps:

    1. Click on the username on any page (offer list, trade chat, past trades in your dashboard, etc.)
      The user profile opens.
    2. Click Trust or Block links under the username to mark the user as trusted, or to block them respectively.


    Note: You can always undo this action later.

    For more information on how to improve your trading experience, please read our safety tips and instructions for good offer terms.

See all 16 articles

Account Security

  • Security guide

    Bitcoin, as a technology, is extremely secure but sometimes the way we use it is unsafe.

    Hackers and scammers are always looking to take your bitcoin because bitcoin transfers are irreversible. With a few simple precautions, you can keep your account and your bitcoin safe.  

    Here are some of the ways to secure your account:

    1. Have a strong password.

    When creating a password, use both upper and lower case letters, as well as numbers and special characters. Also, use different passwords for different online or social media accounts to keep the hackers off your back. 

    2. Don't use the same password for your email and your Paxful account.

    It is very important to have different passwords for your email and your Paxful account. This is because hackers usually target your emails. All email domains have different levels of security. In the worst-case scenario, once hackers gain access to your email, they will be able to access the funds in your Paxful wallet. 

    3. Never share your password.

    As obvious as it may sound, there are cases when users are forced to give away their passwords. For instance, scammers may impersonate Paxful administrators and request you to share your account details. Please remember that Paxful staff and representatives will never ask for your password or other sensitive account information.

    Also, if you happen to be in a trade dispute and you are asked by our moderators to provide a screenshot or a video as proof, make sure that your passwords cannot be seen on those files.

    4. Configure security questions.

    It is a fundamental part of building up your account’s security. You must set your security questions as soon as possible. It can be easily done from your account settings. It is important to memorize the security questions that you set and the answers to them as well. So pick questions and answers that you will never forget. It would be unwise to write them down somewhere because they are just as important as your password if not more.

    5. Enable two-factor authentication.

    Two-factor authentication adds an additional layer of security to your account.  Using Authy or Google Authenticator is recommended over using SMS as hackers have a tactic called “SIM swapping” through which they can get a hold of your SMS messages. Receiving SMS also depends on the network provider and can be intermittent in some countries or regions and during times of high cellular activity. You can activate 2FA in your account settings. You can also check our guides for setting up Authy and Google Authenticator.

    6. Keep your email information safe.

    Protect your email address linked to your Paxful account and never share it with someone you don't know, during trades or private chats. Hackers can target your email to get access to your account or to your personal information.

    7. Verify your account. 

    Verifying your phone number and email will not only indicate you’re a safe trade partner but verifying your account with further identity documents will also help you to restore access to your account should you lose access to it.

    Useful links:
    Where to verify my phone and email?
    Where to verify my ID?
    Phone verification guide
    Email verification guide
    ID verification guide
    Address verification guide

    8. Avoid phishing scams. 

    There are different ways scammers can try to attack you: impersonating websites, sending you fake emails and SMS, sharing suspicious and malicious links in trade chats.

    We as a service provider are constantly improving our security levels. However, we cannot protect you completely without some effort from you as well.

    • Always make sure to check the domain address you are visiting.

    Check your address bar before entering your account details. HTTPS SSL certificate is important.

    • Do not interact with suspicious emails. It is best to not even open emails that look suspicious to you.

    Do not give away sensitive data or click on suspicious links. For additional information see: I received a suspicious email. Is it from Paxful?

    • Be wary of unexpected SMS messages from unfamiliar senders.

    Paxful sends you SMS only with security codes related to 2FA and phone verification.

    • Be mindful of trade chat conversations.

    You must not share contact information in trade chats as scammers can try to cheat you on off-site trades, try to impersonate you or show that you had traded with them off-escrow. Do not provide any personal information, unless it was clearly mentioned in the offer terms or instructions. 

    Do not click unknown links in the trade chat. Ideally, avoid trades that require using third-party links completely.

    9. Don't try to buy a Paxful account from someone else.

    Most likely, the seller is trying to cheat you and get into the account after you load coins into it. Furthermore, this is a violation of Paxful Terms of Service and such accounts will be banned.

    10. Force devices and apps to log out.

    Simply locking the screen of your PC or smartphone is not safe enough. It may always happen that you lose your device or use a public PC which may give additional opportunities to people with malicious intent. It is a good practice to log out of the Paxful app or platform at the end of your session, especially while using public devices that others may have access to.

    11. Keep your browser and operating system up to date.

    Hackers constantly find new methods to go around existing security levels. This is why browsers and operating systems are constantly improved by developers and get updates regularly. So it is important to install these updates on your machine and ensure that your browser is always up to date. At the same time, do not download unnecessary software from untrusted developers.

    12. Keep your Endpoint Security software up to date. (Antivirus, antimalware, personal firewall)

    We suggest you use officially licensed versions of security software on your machines.  Remember that this software also requires frequent updates and maintenance. 

    13. Try to avoid the usage of public Wi-Fi hotspots.

    There are numerous technical ways for hackers to misuse wi-fi hotspots. Ideally, use a wired connection or a protected wi-fi network.

    The points listed above are the most important. However, there is more to learn on the subject of online security. Read more on the topics of online security, identity protection, and so on, and implement the latest recommendations and best practices that you come across.

  • What to do if someone logged into my account?

    If you think someone has gained access to your account or you suspect that your login details have been compromised, then you must take care of a few things even before contacting support. Enabling 2-Factor Authentication is a good way to prevent this from ever happening. But, in the case of such a mishap, here’s what you can do:

    If someone logged into your account but you still have access to it.

    Do one of the following:

      1. Usually, whenever there is a new or unexpected login on your account, we immediately notify you via email with a link to report to lock your account if you suspect intrusion. So just click the link in the email. Your account is locked immediately and all sessions are terminated. The faster you act, the higher the chances of saving your BTC. Next, contact support to restore access to your account. After, take steps to protect your account
      2. Alternatively, while logged in to your account, simply proceed with the following steps.

    Steps to protect your account:

    1. Change your password to something secure (a password that you have NOT USED on other sites or emails). Try to make your password as complex as possible, but at the same time be sure to remember it.
    2. Check to ensure that none of your other settings such as your email or phone number were changed. If they were changed to something you don’t recognize, change them back.
    3. Go to your active sessions (Settings > Security > Active Sessions) and log out all sessions by clicking the Close icon next to them.
    4. Log out of your account.
    5. Log back in using your new password.
    6. Download Google Authenticator(iPhone/Android) or Authy (Mac/Windows).
    7. Turn on 2FA on Paxful and scan the code with your phone. Remember to turn 2FA on for BOTH login and sending out as it will make your transactions more secure. We recommend using Google Authenticator or Authy over SMS 2FA as it is more secure. Just bring up the app and get the code every time you want to log in or send bitcoin.
    8. Set your security questions and write them somewhere. You’ll need them if you ever lose your phone and need to reset your 2FA.


    • If the support team can trace the hacker and recover any funds, we will contact you. Hackers often cover their actions very well and it is not possible to track them down to reverse Bitcoin transactions.
    • It is advised that you change passwords to any other accounts you have online as hackers normally gain access by getting into your email or other accounts. 

    If you can’t log in to your account:

    1. Contact support and provide all the information required by our support agents. Once it’s verified that you are the account owner, inform support that you need an ACCOUNT LOCKDOWN. Support Team will see if there is enough data to prove you are not a hacker (and will try to give you access to your own account). Once it is verified that you are the victim and rightful account owner, account access will be restored.
    2. Once you log in, secure your account immediately.

    How did this happen and how can I prevent it from happening again?

    To prevent this from happening again, we suggest that you don’t use the same password across websites and that you have 2FA with Google Authenticator enabled.

    At Paxful, we are constantly improving our security processes to keep your funds as safe as possible.

    So where did the bitcoin go?

    • Check your account activity to see who logged into your account. Take note of their IP address.
    • Check your wallet ledger to see the bitcoin address they sent your coins to.

    With the Bitcoin address and the IP address of the thief, you have some information but it is often impossible to track them down. Our support team does not have the resources to help you investigate further because hackers often use VPNs and also due to the general anonymity of Bitcoin. It is nearly impossible to track them down, so try your best to make your account as secure as possible.

  • I received a suspicious email. Is it from Paxful?

    If you received a suspicious email that looks like it’s from us or an entity claiming to be associated with us don’t click links in such emails, download attachments included, or reply to them. Report such emails to our Support. Include all the information from the email as this will help us investigate where it came from and take action to stop it from spreading to other customers.

    Official Paxful email addresses:

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    Information Paxful will never request:

    • Your full credit card number or other financial details
    • Your password
    • Your one-time 2FA password (code)

    How to spot a phishing email:

    While scammers change their tactics frequently, look for these classic signs of a phishing or spoofing attempt:

    • A request for your bank account, username, password, social security number, or identity. Never share this information.
    • A claim that your account is compromised. In such cases, we may send only automated messages from “no-reply” email addresses.
    • An unsolicited email with a link to verify your account information.
    • Typos in the email address. It’s common to see something like [email protected] (typo).
    • Suspicious links that don’t lead to Before you enter your login information or click on a link, double-check the URL by copying it into your address bar without pressing Enter.
    • Emails that mimic our design. Such emails aim to distract you from typos in the email address or website links by using pictures and colors similar to our platform.
    • Emails with .html attachments.

    For more information on how to protect your account see our security guide.


  • Setting security questions

    Security questions are an essential part of protecting your account on Paxful. Security questions help to restore access to your account in case you lose it. Follow these steps to configure your security questions.

    1. Log in to your Paxful account, hover over your username on the top right of the page and click Settings from the context menu that appears.
    The Settings page appears.
    2. On the menu on the left, click SET SECURITY QUESTIONS.

    Set your security questions dialog box appears.
    3. Click the Set answers link.
    The Set answers dialog box appears.
    4. Select 3 security questions from drop-down lists. Type the corresponding answers into the fields under the questions.

    Warning: Double-check your answers and ensure that you remember them. In case of necessity, you must provide answers to these questions exactly as they were written in the fields. If you forget your answers, this will make the process of restoring access to your account more difficult.

    Tip: When choosing answers for your security questions, consider using information that cannot be found on your social media profiles. For example, do not answer the question “who was your best friend in school?” with a person's name but consider using his nickname instead.

     5. Click Save.
    Your security questions are set. You are redirected to return to the Account settings page.

    For additional information on how to secure your account, check our security guide.

  • Troubleshooting 2FA

    If you are having issues receiving a two-factor authentication (2FA) 2FA SMS code, or if your 2FA Google Authenticator (GA) code isn’t working, please try the following troubleshooting tips:

    Google Authenticator

    If your Google Authenticator code does not work, it might be because the time on your Google Authenticator app is not synced correctly with your device. Make sure to check the clock on your device and set it to the correct timezone. An incorrect clock can cause codes to be out of sync.


    Check for the following points if your device is not receiving 2FA SMS messages. 

    • Ensure your device is turned on when a 2FA code is generated
    • Ensure your device has sufficient cellular signals when a 2FA code is generated. 
    • Ensure your device is not roaming off your home network, as our SMS provider cannot guarantee SMS delivery on roaming devices.
    • Ensure your device’s SMS inbox is not full.

    Note: If you’ve tried to generate 2FA SMS codes several times and still have not received the codes, our system may have stopped sending the codes. If that is the case, please wait 24 hours and attempt to generate 2FA SMS codes again. If you’re still having issues receiving 2FA SMS codes, check with your network provider to see if they are blocking our SMS messages.

    See our article on how to set 2FA with Google Authenticator or Authy. Also, check our security guide for tips on how to protect your account.


  • I forgot my password

    To reset your password when you are not signed in to your Paxful account: 

    1. Click Log in button on the home page
    2. Click “Forgot your password?” at the bottom.
    3. Enter your registered email address.
    An email from [email protected] is sent to your email address.
    5. Open the email and click RESET YOUR PASSWORD NOW.
    You are redirected to the website.
    6. Complete the following fields.

    Field Name Description Comments
    Email Enter your email address.  
    Password Enter a new password. Your new password must :
    Be at least 6 characters long
    Have one lower case character
    Have one special character (@#* etc.)
    Have one number
    Have one uppercase character

    Confirm password

    Re-enter the new password. The password should be exactly the same as entered in the previous field.

     7. Click RESET PASSWORD.


    • The password reset link received on your email is valid for 60 minutes.
    • If you requested a link multiple times, use the latest link received in the email.

    See our security guide for additional information on improving the safety of your account. You can also check how to change the password in your profile settings.

See all 10 articles

Paxful Wallet

  • Can I withdraw bitcoin from Paxful wallet to my external wallet?

    You can easily send your bitcoin from your Paxful wallet to an external wallet from the Wallet page. We support all major bitcoin wallet types, however, there is an exception. 

    There are three Bitcoin address formats currently in use:

    1. P2PKH addresses which begin with the number 1.
      Example: 1BvBMSEYstWetqTFn5Au4m4GFg7xJaNVN2.
    2. P2SH addresses starting with the number 3.
      Example: 3J98t1WpEZ73CNmQviecrnyiWrnqRhWNLy.
    3. Bech32 addresses also known as "bc1 addresses" starting with bc1.
      Example: bc1qar0srrr7xfkvy5l643lydnw9re59gtzzwf5mdq.

    Bech32 is supported by the majority of software and hardware wallets, but only a few exchange platforms.

    Paxful Wallet allows withdrawals to P2PKH and P2SH addresses but does not allow withdrawals to Bech32 addresses.

    If you try sending BTC to a bech32 address, you will receive the following error message: “Unknown bitcoin address.” As a solution, we advise using a wallet that is based on a different address type to withdraw your bitcoin.

    Additionally, see how to send bitcoin from your Paxful wallet and the details of Paxful fees.

  • How to check bitcoin transaction status?

    If you send bitcoin from one Paxful wallet to another, transactions are instant. However, if you make transactions from or to an external wallet, you may need to monitor the process. Here’s how to check the bitcoin transaction status:

    1. Look for the transaction ID. You can find it in the transaction history of the sending wallet provider or, in case of ATM, you will see it on the screen and on your receipt. It will look something like this: e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s

    2. Go to or and type or paste the transaction ID into the search field. You can see how many confirmations your transaction has.

      If it has three or more confirmations, the recipient should have received the funds. If the transaction still hasn’t appeared in the recipient's wallet, then reach out to the recipient's wallet provider.

      If the transaction has less than three confirmations, the funds have left the sending wallet but the transaction is still in progress. If your transaction says “No Transaction Found”, then the transaction never left the sending wallet. In that case, you should contact the service provider of the sender’s wallet.

    See our guide on how to deposit bitcoin to your Paxful wallet and how to send funds from your wallet. Additionally, here’s a quick look at the Paxful fees.

  • Receiving and depositing bitcoin

    When you sign up on Paxful, you get a free bitcoin wallet. With this free wallet, you also get a default bitcoin address. This address looks like a long complex password with numbers and letters (both uppercase and lowercase) in no apparent sequence. 

    This address never expires, so just copy it and use it to receive bitcoin from other wallets or Bitcoin ATMs. You can also generate a new bitcoin address for extra privacy/security. You can create as many bitcoin addresses as you want and use them any number of times.

    When other people send bitcoin to this address, it goes straight into your wallet. It’s not always instant. This is because bitcoin transactions are non-reversible and hence, the Bitcoin network needs to confirm the transaction three times before the bitcoin is released into your wallet. So be patient and give it some time. Once the bitcoin is sent, you should get a notification saying “incoming bitcoin at 0 confirmations” or "Unconfirmed". When that count reaches 3, you should see your bitcoin in your wallet. This can take anywhere from 20 minutes to a couple of hours depending on how congested the Bitcoin network is.

    To deposit bitcoin to your Paxful wallet:

    1. Log in to your Paxful account and click Wallet.

    The Wallet page appears.
    2. Copy the wallet address from the screen or click COPY ADDRESS.
    If the app or ATM you are using to send bitcoin to your Paxful wallet has an option to scan  QR-code, simply scan the QR-code from your Paxful wallet.


    • You can click Get a new address to generate a new additional address with a new QR-code.
    • Usually, after scanning the QR-code, apps or ATMs do not make an instant transfer but simply download the wallet address into their system. So if you scanned the wrong address, you still have the opportunity to cancel the transaction.

     3. Enter your Paxful wallet address into the app, website, or ATM. If you have scanned the QR-code, your wallet address appears on the screen of the app or ATM automatically.
    4. Confirm sending bitcoin to your Paxful wallet.

    Warning: Make sure that you are sending bitcoin and not any other cryptocurrency (Litecoin, Bitcoin Cash, Ethereum, etc.). Such transactions can result in a loss of your funds.


    • Make sure you have enough funds in the sending wallet or ATM. Be aware of the minimum BTC transaction amount.
    • Remember that the person sending the bitcoin will bear the transaction fee. Usually, the amount you send, the amount you will be charged as a network fee, the total amount deducted from your wallet are clearly shown to you before you confirm the bitcoin transfer.

    Wait for your BTC to arrive and start trading as soon as you are ready. You can also always check your bitcoin transaction status.

    Read more on bitcoin ATM topic or see how to send bitcoin from your Paxful wallet. If you want to start trading, check out the following guides: creating sell bitcoin offer and selling bitcoin.

  • Sending bitcoin

    Paxful offers a free wallet service for bitcoin. One of the features of this service is to enable you to send bitcoin to both internal and external cryptocurrency wallets. To send bitcoin from your Paxful wallet:

    1. Log in to your Paxful account and click Wallet.

    The Wallet page appears.
    2. Click SEND BITCOIN.

    The Send from Paxful wallet dialog box appears.
    3. Enter the bitcoin amount into BTC AMOUNT field, the recipient’s bitcoin address into TO BITCOIN ADDRESS field and click Continue.
    4. Double-check the receiver’s bitcoin address and the amount you are sending. In case you have enabled 2FA for sending bitcoin, enter your 2FA one-time password into the 2FA Code field and click Send bitcoin now.
    send4.pngYour bitcoin are sent successfully and you are redirected to the Wallet page.

    Note: To be extra sure of the transaction status, go to the Transactions tab and check your last outgoing transaction. If you made a transaction to a non-Paxful wallet, read our article on how to check transaction status for such transfers.

    Warning: If your country is in the OFAC grey list, sending bitcoin to an external wallet requires you to verify your ID.

    To send bitcoin to your Paxful wallet read how to deposit bitcoin. Learn more about  Paxful wallet fees from our knowledgebase.


  • Withdrawing bitcoin from Paxful wallet

     After a number of successful trades, you may decide to withdraw your bitcoins from Paxful wallet. This can be done as a send-out transaction to an external wallet. You can send bitcoins from your Wallet page

    Check our guide for more information about the process. Also, be aware of the types of bitcoin addresses we support and note our wallet fees.  

  • Getting new bitcoin wallet address

    When you sign up on Paxful, you get a free wallet. With that free wallet, you get a default bitcoin address. However, to maximize privacy, you may need a new bitcoin address each time you receive a deposit. This short guide will help you to understand how to generate additional wallet addresses in your Paxful account.

    Step 1

    Login to your account and click on “Wallet”.


    Step 2

    Click on “Get a new address”.


    Please note:

    - It is possible to generate a new address only if a previous address has been used: received BTC from a non Paxful wallet or ATM!

    - Older deposit addresses will still work. 

    Step 3

    In a pop-up window, you will see a new address and QR-code. Copy them and use the way you want.


    Useful tips:

    - You can click on “Addresses” tab to check all your existing BTC addresses. 

    - If you did not save your new QR-code, before receiving any external transactions to your new address, click on "Get a new address" and you will see it in the pop-up window.


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