Buy bitcoins

  • Buy bitcoins step-by-step

    Bitcoin is very exciting and we are very excited that you are taking this journey with us.

    The first step to buying bitcoins is to create an account at Paxful. Paxful gives all of the users a free wallet upon sign up. After you create your account, you will get your free wallet instantly.

    The next step to buying bitcoins is to search for a proper offer for you. Click on “buy bitcoin” and enter the currency you wish to deal in, the amount you’ll be spending, and one of over 300 payment methods. After you click “search” you should be able to see a list of offers to choose from. Remember to look at every detail of each offer because each plays an important role in finding the right offer. Read the offer terms of each vendor and see which one you can comply with. Once you read through the seller’s offer terms and are happy with them, click “buy”.

    This opens the trade with the instructions and the chat box. Once you have followed all the vendor’s instructions, sent the required files and documents, and have made a payment, click the “Mark as Paid” button. If you don’t click it, the trade will expire and bitcoins will be released from the escrow back to the seller.

    When a trade starts, the seller’s bitcoins are transferred automatically to our secure escrow and at this point, the seller can’t cancel the trade. Only a buyer can cancel a trade at any moment and bitcoins will be transferred from escrow back to seller’s wallet. If the buyer hasn’t made a payment and not marked as payment completed within the payment window time frame, a trade will be auto-cancelled and bitcoins moved back to seller’s wallet.

    Here are some of the more popular payment methods for buying and selling bitcoins:

    1. Want $1-$30? Gift cards might be a good option for you. There is a wide variety of gift cards available on Paxful such as iTunes, Target, Amazon, Walmart, BestBuy, or Gamestop. You can also use OneVanilla prepaid gift cards as well. Just buy one at a drug store and search for a good deal.
    2. Want to buy with a debit, credit, or prepaid gift card? Some vendors may ask for ID and the price might be a little bit higher than other payment methods, but you will get your bitcoins instantly.
    3. Want the BEST PRICE? Buy with bank cash deposit. Start talking to a vendor and get his bank account number and deposit the cash to the teller. You won’t even need a bank account as you’re paying with cash anyway.
    4. Want to buy bitcoins with PayPal, Netspend, Skrill, or other online wallets?


    For more tips on how to buy bitcoin quick and easy, click here.

  • Tips for buying bitcoins

    Buying bitcoin can be tough at first but if you follow these simple tips, you’ll be able to buy bitcoin easily, safely, and quickly. 

    To get you started, here are a couple of tips that could help you with your start at Paxful: 

    1. Take note of the minimum trade amount. If you’re buying bitcoin, the current minimum is 10 USD. If you’re selling, then the minimum is 0.001 BTC.
    2. Find a vendor with a good feedback score. A vendor’s reputation is displayed in green with a + before it. For example +1305 -1 means they have +1305 good feedback scores from buyers and only 1 negative. Someone with a feedback score +200 or higher is ideal. Better if the seller is ID verified.

    3. ALWAYS read the terms of the offer BEFORE you start the order. Vendors should mention what they expect and what you will need to provide. For example, for gift cards, many vendors require a receipt showing that the gift card was bought with cash. If they ask for this and you can’t provide it, then it’s better to not deal with them and just look for someone else. If you CAN provide all the requirements, then make sure you have everything ready BEFORE you start the order.
    4. Be aware of the PRICE. Buying bitcoins is never 1 to 1. Vendors charge a fee to convert a gift card or cash into bitcoin. The price of the fee varies among vendors and really depends on who you buy from, so be on the lookout for the best deals. The offer page always includes the price of each vendor.
    5. Read the vendor’s instructions. These are the more specific instructions that follow after you have started the trade. They’re usually given at the very beginning of the chat. If at any point you need help clarifying or complying with an instruction, feel free to ask the vendor in the trade chat.
    6. Click the “Mark as Paid” button ONLY when you have actually paid. Once you’ve clicked the  “Mark as Paid” button, the countdown timer stops and the order can no longer expire. This is important because if you sent the vendor the payment info such as a gift card code and the offer expires, then the escrow is released and you won’t get your bitcoins. The “Mark as Paid” button also provides security from dishonest or forgetful vendors. If you click the “Mark as Paid” button and you haven’t paid, the vendor might think you’re a coin-locker or someone trying to scam him/her. Be sure to click the button only once you’ve paid to prevent complications.
    7. Brokering gift card codes is STRICTLY prohibited on Paxful. Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Paxful Terms of Service. If you keep trying to give vendors bad codes, you will be reported and banned. It will also not only waste your own time but also the time of others. Remember to only use gift cards you have bought yourself.
    8. Using 3rd parties for doing payments is not allowed. You must be the actual payer and be the original owner of the submitted payment (Owner of the gift card, credit card, bank account, an account of online payment platform). Being a middleman in paying for bitcoins is not allowed and can be considered as a scam.
    9. Only trade for the WHOLE AMOUNT of the gift card. If you have a $50 gift card, then you can’t trade for a fraction of that (ex. Asking someone to take only $33 only out of your $50). Note that the vendor can only take the whole amount so if you start order for $33 and he takes $50, the only way to get your change back in bitcoin is by starting a new trade for the difference. Vendors ranges may not meet that amount or the vendor may take down his offers or go offline, so don’t make this mistake.
    10. NEVER ask the vendor to release the bitcoins first. This is grounds for an instant ban as it indicates a scam. The escrow is there so you know the bitcoins are there and waiting for you until you complete payment.
    11. Be polite to the vendors. They go through a lot of tough customers and being polite can save you a lot of time. Being polite is about a lot more than your language, it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.
    12. Not Interested? Cancel. If you are no longer interested and have not yet paid the vendor, feel free to cancel the trade. It will free up their escrow and let them continue to trade with others. This is considered to be good manners and proper etiquette on Paxful. If you don’t end up cancelling and leave the trade hanging, the vendor will have to file a dispute or report you, which will probably result in you getting negative feedback. You can see all your active open trades on your dashboard. Click “Chat” and go in and cancel them by clicking on ACTIONS and then click the red “Cancel” button.
  • Buy bitcoins with bank transfer

    Bank transfers are a popular payment method on Paxful and it’s extremely easy to buy bitcoins using bank transfers.

    The first step to buying bitcoins with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to input the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. In some cases, vendors will already have their bank information on the offer instructions but if they don’t, feel free to greet the vendor and politely ask for the bank information.

    After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins to you and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins via online payments

    There is a variety of online payments available on Paxful (such as PayPal and Skrill) and they can be used to buy bitcoins on Paxful.

    The first step of buying bitcoins via online payments is to look for an offer that accepts that specific online payment you’re looking for. To do this, you’ll need to input the amount you wish to purchase and the currency you prefer as well as the payment method you’ll be using.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the vendor will require from you will vary depending on which specific online payment you’ll be using. For example, online wallets such as PayPal, Skrill, and Neteller will normally require an image of your ID.

    After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins with cash deposit

    Cash deposits are a popular payment method on Paxful and it’s extremely easy to buy bitcoins using cash deposits.

    The first step to buying bitcoins with cash deposits is to look for an offer that accepts cash deposits as payment. You’ll also need to input the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. In some cases, vendors will already have their bank information on the offer instructions but if they don’t, feel free to greet the vendor and politely ask for the bank information.

    Usually, for cash deposits, vendors will require a teller receipt from you. After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins to you and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins for cash

    Buying bitcoins using “cash in person” method, just like any other payment method available on Paxful, is extremely easy and ideal for offers found near you.

    The first step to buying bitcoins in person is to look for an offer that best suits you. When you click on “Buy Bitcoin”, input the currency you’ll be trading, how much you’ll be trading, and the payment method you’ll be using (in this case, it will be “cash in person”).

    When you find the offer that suits you (looking at how much bitcoins you’ll be getting on the dollar and the reliability of the vendor), be sure to read the offer terms before starting the trade. This set of terms will give you a gist of the requirements you’ll be needing. In the case of cash in person, the offer terms should provide a brief list of meeting preferences.

    Our recommendation is to prefer public places for cash trades.

    After reading through the offer terms and confirming that you can comply with all the requirements, it’s time to start the trade. Once the trade has begun, a more specific set of instructions should appear for the meetup. If at any point during the trade you feel confused about the instructions, feel free to send a message to the vendor via trade chat. He/she should be able to help you with any confusion that you have.

    Once all the details have been settled, it’s time to meet up with your vendor. Go to the specified location and give the cash to the vendor, who will then release the bitcoins to you. After you have successfully received the bitcoins, both you and the vendor should give feedback to each other after the trade is completed.

    We can recommend giving your preference to vendors with good feedback for cash in person trades.

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Sell bitcoins

  • Selling bitcoins - Part I - register an account and start selling

    Selling bitcoins on Paxful is not only easy, it’s also very safe. Learning how to use your wallet is the very first step.

    This tutorial is going to explain the benefits, risks, and an overall step-by-step guide on how to sell bitcoins through Paxful. This guide was made to help you better understand the process involved and make you aware of some risks that you may face when selling your bitcoin on the site.

     

     If used correctly, there is a lot to gain by using our website. There are a lot of accounts that are managing to make significant profits by using Paxful and it is in the interest of the Paxful team to keep you informed on how you can gain from it as well.

    Your Personal Bitcoin Wallet

    Before you can start selling through Paxful, you must first top up your account with some bitcoins. To do this, log into the site then proceed to the link at the top, labeled as “Wallet”:

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    Wallet Balance & Address

    Once you have clicked on this link and the page loads the content, you should see your balance and your personal bitcoin address:

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    If you are unsure about any of this, please click on “HELP USING WALLET” button. This will take you through the page to help you better understand the different parts of the page. If you believe you would like to go through this process, take a few seconds and run through the help tutorial. You can also access your wallet to send bitcoins from to any other bitcoin address.

    Deposit & Wallet Address

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    On this page, you will also see a section that contains your bitcoin address. You can copy the address by using the button – as shown in the image – or by simply highlighting the wallet address and copying it manually. This address can be used to receive bitcoins from anywhere in the world. Think of it as your personal bank account number. Though unlike bank accounts, you can generate a new address every single time you want to receive more bitcoins.

    Generate New Address (Optional)

    If you do want to generate a new address – some people do this for better privacy or for personal record keeping purposes – then click on the down arrow next to “Copy address” then proceed to “Generate new address”.

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    Transactions & Addresses

    Below this section, you will find another section outlining your transactions (buy/sell) and addresses you have used to receive bitcoins. You can explore these further once you have made a few transactions and/or received bitcoins to your account.

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    Transactions & Addresses

    Once you receive your bitcoin, you will get both an email and website notification to confirm that your bitcoin has come through.

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    You are now ready to start selling!

    You can now go to the SELL BITCOIN section by clicking on the down arrow/tab on the BUY BITCOIN button.

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    For more tips on how to be a good vendor on Paxful, click here.

  • Selling bitcoins - Part II - validating profiles and selling directly

    Minimize the risk of trading on Paxful by learning how to filter the profiles.

    In Part I the basics of the wallet, loading it with bitcoin, and monitoring transactions was covered.

     

    Now that the account was topped up with bitcoin and reached the “Sell Bitcoin” page, one can start choosing the currency and method of payment that best matches one's criteria. In some cases such as the Amazon gift cards, one may notice that prices offered for bitcoin can reach up to 2 times the current price of Bitcoin. There will be things to note to keep one's Paxful experience safe and secure. In some cases, offers may be too good to be true and if that’s the case, it’s important to take some time to understand the risks that are involved.

     

    Get familarized with the search bar:

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    The search bar allows one to select:

    • The amount one wants to sell
    • The desired currency
    • The method of payment one prefers
    • Give me the best (brings one the best offers based on when the buyer was last online and their rating)

    In this example, $20 worth of bitcoin will be sold, selecting USD as the currency with the Amazon Gift Card as a way to receive the money. There are over 300 payment methods on Paxful with each having their own benefits and risks attached, depending on one's personal choice.

     

    Selecting an offer:

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    This is one of the most important parts of the entire process. As can be seen, there are several things which are highlighted here:

    • Last seen online: This shows one the availability of the user. This is important because it shows if they are ready to make a trade or not.
    • Positive feedback Shows the number of positive feedback that person has. One can use this to evaluate the risk when making a trade. Note: a higher number does not automatically mean that they are to be trusted. Some people can do insider trading with themselves on different accounts to increase the number. Please check their profile, their trade volume, and a number of ways they have verified themselves.
    • Min-Max amount: This is the amount bracket the person is willing to purchase. Perhaps the person has a minimum or maximum limit that is below or beyond what one has in mind. It is also recommended to do the trades in small amounts until one can trust the person.
    • Rate per bitcoin: This rate can change depending on the person. One can usually assume that if it is too good to be true, it usually is.

     

    Offer #1:

    For the sake of this tutorial, Paxful will give an idea of how to make a trade:

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    So in this instance, Paxful has selected a person who is giving us $1.9 for every $1 which is traded with them in the form of an Amazon Gift Card. It seems like a pretty good way to save on purchases!

    Note: Paxful recommends in such cases to ask for a receipt and that the person shows the proof of payment for the gift card – ideally the gift card would have been paid for by cash.

     

    Protection Warning:

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    User Profiles (Poor/Unsafe):

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    It is always a good idea to check the user profile of the person one is making a trade with. Highlighted in this example:

    • Verification: This indicates whether the person has gone through all the verifications possible on the site. It is good to make sure they have both options verified!
    • Trades: This number indicates the number of trades a person has completed on the website. Ideally, one wants a person that has completed more than 20 trades and has at least 10 trade partners. It would mean that a person is experienced enough on our platform and can guide one through the process.
    • BTC Volume: The volume can be used as an indicator to analyze the integrity of the trades the person has committed to.
    • Trusted by: This shows how many people have trusted this person. Keep in mind that anyone can trust another user without even having performed a trade with them.
    • Blocked by: This shows how many people have blocked the person, indicating not to trade with the person. Sometimes, these might just be trolls or vendors blocking each other. It’s important to look into the profile and feedback further before performing any sort of trades. Keep in mind anyone can block another user without even having performed a trade with them.
    • Joined: This refers to the length of time the user has been registered on Paxful. Ideally, one wants a member that has been a member for at least a month. Being a new member does not have to mean something negative, but if one is doing larger trades, Paxful recommends someone that has been around for a longer period. A longer period may not mean a higher trust, but it is a good way to know that at the least the person has been around and not performed any fraud during that time. It wouldn’t make sense for users to stick around that long just to commit fraud. 

    Overall – For this specific case, this profile would probably be unsafe for large trades based on a few reasons:

    • The user is a new member with only a few days passed since registration. For larger trades, one wants someone who has gotten to know the in’s and out’s of how to use Paxful.
    • The user has only performed 3 trades with very low volumes.
    • The user’s phone number has not been verified. This isn’t something that’s necessarily negative, but having one's phone number verified shows the level of commitment that the user has to the platform. profileratingaverage_1_.png

    User Profiles (Good/Safe):

    In the previous example, an example was shown of a profile that Paxful deemed unsafe. For this example, one can see what a safe profile looks like.

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    Verifications: In this example, the person has verified both of their contact details. This is a great starting point.

    Trades: In this case, they’ve done so with over 240 trades: a much greater amount than the previous example. This shows that this user has a great deal of experience on Paxful.

    BTC Volume: In this example, it can be seen that the user has traded a greater amount of bitcoin, showcasing that he can be trusted with our money.

    Trusted by: Shows how many people have trusted this person. In this case, 24 is a good number, though again keep in mind anyone can trust another user without even having performed a trade with them.

    Joined: This is an important aspect as users who have joined a long time ago can help guide us through the process and take away our worries. If they were to be unsafe, they would have been banned or reported already.  There is the possibility to access a longer history of comments, feedback and reputation points when making a decision.

    Overall – This profile would be rated as safe and a worthy vendor willing to purchase for the following reasons:

    • Has performed over 20 trades
    • Has been a member for longer than 3 months
    • Phone number and email have been verified
    • Comments left by users seem thorough, not just a simple one-word review

     

    User Reputation (Good/Safe):

    This is a good example of a good or safe user because he or she has been registered for more than 7 months, done 242 trades, and a positive reputation. With the exception of one negative review and 3 neutral reviews, the user has a solid positive reputation of 215. If this were a real case, one would be ready to push through with the trade.

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    Chat Dialogue (Average):

    In this trade, a buyer was approached who was assessed and marked to be a safe member based on their many previous trades and other factors listed above. Once a trade is initiated, one can see a more detailed view on their mobile phone – assuming they have verified it. This allows one to see the provider and whether it is a normal network or purchased via a VOIP/Google phone service.

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    The partner had set their location to the USA, though after a short look, please note that the mobile number was from China.

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    Please also note that the coupons were for the German Amazon website. This coupled with the location of the mobile phone, raised our concerns and diverted our attention towards needing to address this with the buyer.

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    When proceeding to question the situation, it was noted that the buyer did not provide a receipt for the gift card. This all pointed to an unsafe sale, though the user cancelled the transaction.

     

    Timeframe:

    Usually, the timeframe in which one can follow instructions varies from user to user. Ideally, one would want someone that can do this fairly quickly so that one does not have to wait for them to communicate and finalize the process.

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  • Rules for selling bitcoins

    Being a Paxful vendor can be very profitable if a few basic rules can be followed.

    To get you started, we’ve compiled a few tips to make selling bitcoin not only easy but safe and secure as well:

      1. You, as a Vendor, should accept ALL risks and liabilities that come with trading. It is up to you to protect yourself.
      2. No brokering is allowed. This applies to gift cards. Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. This goes against the Paxful Terms of Service and is strictly prohibited.
      3. You must be responsive to buyers. If you are not at your computer, then please take down all your offers. When a customer shows up, say “Hi” and let them know you are ready to trade and help them.
        For example “Hi, I am ready to help you, please follow the instructions and you can have your bitcoins in no time!“.  Hardly sounds like something you need to mention to any sane merchant, but you’d be surprised how many vendors leave their offers up and take a nap or don’t think that responding to buyers is necessary; that they should just read the instructions or wait for them for a half hour. 50% of cancelled trades are due to an unresponsive vendor.
      4. You must maintain a civil tone with your customers at all times. No foul language or abusive tone is allowed. It’s bad for business.
      5. You must have full offer terms and trade instructions in simple short bullet points. 
      6. If the release of bitcoins happens NOT instantly and you have a specific time frame for the payment confirmation. This must be clearly stated in your offer terms and trade instructions. You as a vendor must make sure that the buyer understands that the release of bitcoins may be reasonably delayed. Release time may not exceed the time stated in your terms. (Remember that Paxful advertises p2p service as instant.) 
      7. Clear and short offer TERMS. This is what you, as a vendor, expect from the customer to complete the purchase. The buyers see this BEFORE the trade begins. It may contain important information about the trade (Ex. things like uploading an ID, uploading a cash receipt, telling them they need to have a physical gift card etc..) There are already many offer tags for the most common terms but CUSTOM terms must be clear and concise. You should use bullet points, be as straightforward as possible, and cut out any and all unnecessary text. Remember! Buyer's don't like complicated terms. Clear offer terms also help cut down disputes and give you a much better standing with Paxful moderators during a dispute. Never ever leave this blank, a buyer will just skip you and find someone else otherwise. Learn how to write optimal offer terms here.
      8. You must have full simple trade instructions of exactly what you want them to do. Use bullet points to keep it short and sweet. Click here for some tips on how to write good trade instructions.
      9. Provide your customers with helpful aids and examples if necessary. For example, if you require them to upload a selfie with photo ID, then put an example picture (one with face and details blurred out).
      10. You may not use multiple accounts to get an advantage in the number of listed offers or its position in the list. This is an unreasonable advantage in the natural market competition which is considered as system abuse.
      11. It’s important that you know what the minimum trade amount is on Paxful. Currently, the minimum trade amount is 10 USD to buy bitcoins. If you are selling bitcoins, the minimum is 0.001 BTC.
      12. No using 3rd parties for payments. You as a vendor are the person responsible for accepting and processing payments. If you have no control over the payment and you transfer responsibility to others this can be considered as fraud.
      13. No off-escrow trades allowed, no sharing contacts or off-site communications. It’s important that you DO NOT give other users your contact info for external trading. Paxful escrow must be used at all times or else you will be banned. No exceptions. This helps to prevent you from being reported for off-escrow trading and unnecessary provocation.
      14. No negotiation. The buyer of bitcoins must pay the exact price that is set for this trade. If the seller needs to make an adjustment, trade must be re-opened for the correct amount. 

    Stick to the rules above and you should be able to make a very profitable living on Paxful.

  • Safety tips

    Gift Cards

    • To avoid gift card de-activation, ask for a receipt and make sure gift card is bought with cash.
    • Watch out for card re-sellers. If the card was obtained from 3rd parties there is a risk that card becomes invalid during or after the trade. Ask everyone to provide a picture with your username and trade ID. 
    • Be careful when accepting e-codes or gift cards bought with debit/credit cards as any debit/credit card purchase can be charged back.

    Cash Deposits

    • This is the payment method with the least risk but the smallest profit margin but purchase amounts are higher compared to gift cards.
    • Make sure buyer deposits cash to your name and asks for the receipt. 
    • Make sure that you are trading with is the actual person making a deposit. Avoid 3rd parties involved in doing deposits.

    Online Wallets

    • First, make sure that buyer’s account is verified on that wallet (i.e verified PayPal account)
    • Ask for ID of the buyer. Make sure the full name matches on both the ID and the online wallet account.
    • Note that it could be easily charged back since every payment is tied to a debit/credit card. If you want less risk, make sure that the buyer is sending the payment from their PayPal balance instead of a debit/credit card.
    • Make sure that you are trading with the owner of the account and no 3rd parties involved. 
    • For extra precaution, you can ask the buyer to write, on a piece of paper, the confirmation of the purchase of bitcoins along with the trade ID, amount, and that they payment as final. You can then tell the user to take a picture of that. In-case of chargeback, you can show it as evidence.

    Debit/Credit Cards

    • This method is just as risky as online wallets as you could easily be charged back. The tips for avoiding the risks for this are the same as online wallets except that the name of the debit/credit card has to match with the one on ID.

Offers

  • Writing good offer terms

    The key to good offer terms is being short and concise about what you need.

    The offer terms are a short description of the requirements BEFORE the trade begins.

    Briefly explain to your customers what you expect of them and what they need to have ready to pay you. Give short details on how you wish to be paid, what documents are required, and what other terms they need to follow.

    Use offer tags to give more details to your potential buyer.

    Offer tags can help you describe what you need from the buyer further. “ID REQUIRED”, “CASH ONLY”, “RECEIPT REQUIRED”, etc. are examples of tags that might help the buyer understand what you need. If you can’t find a tag that suits your needs, feel free to suggest a new one on the “Create an Offer” page.

    Remember to make your offer terms short and concise.

    With the offer terms, you have to make sure that the buyer will understand what he/she needs to pay you BEFORE the trade begins. If the offer terms are NOT clear and easy to understand, users will likely cancel the trade because they would not be sure of what happens next, if the offer terms are too long the user may start a trade without reading them. If your offer terms ARE clear and easy to understand, you would have a lot less cancelled trades. Try to be specific enough, yet not overwhelming to the buyer. Also, remember to make sure that your offer terms are in line with Paxful's Terms of Service.

    What NOT to do:

    1. Do NOT suggest to trade off escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
    2. Do NOT give personal contact information in your terms.
    3. Do NOT give links to outside sites or share URLs.

    Examples of good offer terms:

    iTunes gift cards

    1. This offer is iTunes gift cards ONLY, not Apple Music cards.
    2. Physical card ONLY, e-code pictures or codes will not be allowed.
    3. Cards of 100 dollars or less ONLY!
    4. You will need to upload a picture of the card. Photoshopped or edited images will get you reported.

    Amazon gift cards

    1. I accept only physical Amazon Gift cards which were purchased with CASH.
    2. Have a photo of a physical Amazon Gift card (back side with visible codes)
    3. Have a photo of the receipt confirming the card was purchased with CASH. Cards bought with debit will NOT be accepted!
    4. I can only use the full balance of the cards. For example, if it’s you have a $100 card, you cannot ask me to only take $50. I will ONLY take the WHOLE amount on the card.

    PayPal

    1. Your PayPal account MUST BE VERIFIED.
    2. I do NOT accept funds from credit cards, debit cards, and checks through PayPal.
    3. You must show proof that the funds are already available in your PayPal balance and you must show your FULL screen.
    4. Take a screenshot of the email account that is on your PayPal account. This means that you must show what the address and the email say from the back office.
    5. You MUST provide a link to your Facebook Profile.
    6. I will need you to send me a screenshot of proof that the funds came from your PayPal balance.
    7. Funds must be sent in the form of SERVICE.
    8. I have the right to stop working with anyone if I suspect fraud. I will report you and do my best to have you removed from Paxful.

    Western Union

    1. CASH PAYMENTS ONLY.
    2. The detail for Western Union payment will be provided when you start a trade.
    3. Send a clear picture of the receipt.
    4. No third party deals.

    SEPA

    1. This is a trade for an EU SEPA bank transfer. If you don’t have an EU bank account, this trade is NOT for you.
    2. Due to several people being scammed recently through identity theft, I have to ask first-time customers to upload identification.
    3. The name on the identification should match the name of the bank account used to send the money.
    4. The BTC will be released once payment is received. If you want to buy more BTC than I have already available here, take into account it takes about half an hour for me to send additional BTC to my wallet here.
    5. Note, I reserve the right to ask for additional verification if I suspect you are not the person on the ID presented. However, you have the option to refuse further verification, in which case the trade is cancelled and I will send the funds back to the bank account it came from.
    6. Users with brand new accounts need to provide a selfie holding up their ID next to their face (in addition to a close up of the ID).
  • My offer not publicly visible

    There are requirements for your offers to be visible to other Paxful users. 

    Minimum Wallet Amount

    There needs to be at least 0.05 BTC in your wallet on top of the minimum amount in your offer for your offers to be visible. For example, you’ve created an offer for $100, it will only be visible if you have $100 + 0.05 BTC in your account. The amount is available to withdraw at any time from your wallet but once the balance goes below this, your offers will not be visible.

    This works for both sell and buy offers.

    Bond

    bond is required for vendors to create gift card offers. It serves as protection for buyers from bad vendors maliciously taking their gift card codes. The minimum amount for a bond is 0.1 BTC. You can deposit the amount to your Paxful wallet. It is then reserved by Paxful and held until you decide to withdraw it and wish to no longer have gift card offer up. Note that there is a waiting period of 7 days after your last trade for gift cards for the bond to be released.

     

    Here are a few rules/tips for bonds:

    • Bonds are only required for gift card sales. For other payment methods such as cash deposits, online transfers, and debit/credit cards, a bond is not required.
    • If you don’t have enough funds in your wallet to cover the transaction and bond, then your offer will not be visible.

    You can deposit the bond and get it back via your Vendor Dashboard.

  • Which of my offers will show up in public listings?

    Determining what offers shown in the listing all depends on you and your preferences.

    Only one of your offers of the same payment method will be shown to users in the offers page. It all goes into the price along with all the other criteria set by the buyers. However, if you go into your vendor dashboard, you’ll be able to see all of your offers.

    For example, if you have 3 current offers:

    • The first has a price of $1000/BTC (only your trusted contacts can see)
    • The second has a price of $1200/BTC (most buyers can see)
    • The first has a price of $1300/BTC (all can see)

    If a non-trusted user were to browse offers and stumble upon yours, then the first offer would not appear on the listing. If a trusted user were to browse offer and stumble upon yours, then only the first would appear.

    The visibility of your offer mostly depends on you. There might be some cases where people have blocked you for some reason (those people won’t be able to see any of your offers at all) but the rest of the visibility options lies in your hands. Just ask yourself “Which users do I want my offer to be visible?” and you should be fine.

Trades

  • Paxful trades flow

    All Paxful trades flow the same way.

    Generally, the steps to all Paxful trades are the same. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Step 1. Find or Create a suitable offer

    These offers are shown in the best way possible: according to your preferences. All the things you input on your search bar (as well as the reliability of other users) are all taken into consideration when you are showed the offer list. 

    If you’re selling bitcoins, you’ll be the one to create the offer.

    Step 2. Open trade for the amount you wish to pay

    Choose the best offer for you! Look for offers that have reliable potential trade partners and that have a good price.

    In the case of selling bitcoins, you’ll have to wait for someone to choose your offer.

    Step 3. Read/Write the trade terms and instructions

    The offer terms and trade instructions are one of the more essential parts of the offer as they contain detailed requirements that the buyers will have to comply with.

    Step 4. Talk to your trade partner for more information

    If there are any confusions during the trade, feel free to send your trade partner a message. The last thing you’d want is a miscommunication.

    Step 5. Provide/Confirm payment

    It is now up to the buyer to follow the offer terms and instructions VERY carefully (or it could be used against them if the trade ever goes to dispute). Remember that you can ask questions and talk to your trade partner via trade chat.

    If you’re the buyer and you’ve provided your payment (according to all the requirements of the vendor), be sure to mark the trade as paid and wait for the vendor to release the bitcoins.

    If you’re the vendor and the buyer has provided the payment, be sure to confirm if the payment is valid. NEVER release the bitcoins until you’ve made sure that the payment is good.

    Step 6. Wait for the bitcoins to be released/ Release the bitcoins

    As a buyer, your job is done as soon as you provide all that the vendor needs. You just need to wait for the bitcoins to be released from escrow.

    As a vendor, be sure to release the bitcoins as soon as you’ve confirmed the payment. As soon as the buyer marks a payment as complete, it keeps the trade from expiring automatically. It is your duty as the vendor to automatically release the bitcoins from escrow as soon as you verify the payment. If you don’t release they bitcoins, they will remain in escrow.

    Step 7. Leave feedback

    Leaving feedback plays an important role in Paxful’s reputation system. It’s important that you leave appropriate feedback for every trade that you do.

  • Writing good trade instructions

    Trade instructions are the more specific and detailed requirements that appear when the individual trade begins. These are the requirements that you set for when they pay you.

    Unlike the offer terms, you would want the offer instructions to be as detailed as possible. Give clear instructions of what you need from the buyer and explain the steps that lie ahead (such as info on documents such as receipts or photos you may require). Remember that user sees trade instructions when the trade starts, so here you can put the information that you want to provide after the user accepts the offer terms. Make sure that your instructions are in line with Paxful's Terms of Service.

    What NOT to do:

    1. Do NOT suggest to trade off escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
    2. Do NOT give any personal contact information.
    3. Do NOT give links to outside sites or share URLs. You must process the payment on Paxful.

    Examples of Trade Instructions:

    iTunes gift cards

    1. Please upload a picture of your physical card with the code SCRATCHED off and clearly visible. For blurry photos, please type the code into the chat also.
    2. If your card doesn’t mark the value, please tell me the denomination.
    3. Wait for me to check the card and release bitcoins and remember to click the “Mark as Paid” button.
    4. If for any reason you do not want to continue the trade with me, then cancel the trade so I can trade with others instead.

    Amazon gift cards

    1. Please upload a picture of your physical card with the code SCRATCHED off and clearly visible. For blurry photos, please type the code into the chat also.
    2. Upload a picture of the receipt showing that the card was purchased with CASH.
    3. Wait for me to check the card and release bitcoins and remember to click the “Mark as Paid” button.
    4. If for any reason you do not want to continue the trade with me, then cancel the trade so I can trade with others instead.

    Paypal

    1. Upload a picture of your FULL screen showing that the funds are already available in your PayPal balance and it is VERIFIED. Remember that you must show your FULL screen!
    2. Give me your PayPal email.
    3. Give me your Facebook Profile link.
    4. Show proof that your account is verified
    5. After you have done the above, I will then send you the email account to send funds to.
    6. Funds must be sent in the form of SERVICE, and I will send you the next steps.
    7. I have the right to stop working with anyone if I suspect fraud.

    Western Union

    1. Send the Funds Via Cash to the following NAME_HERE, ADDRESS_HERE etc…
    2. Provide me with the following info in the chat: sender name, sender city/state, sender phone number, MTCN code, and exact payout amount in USD or LOCAL CURRENCY
    3. Click the “Mark as Paid” button and wait for me to pick up the funds and release bitcoins.
  • Potential risks when selling cryptocurrency

    Like with any other type of investment, there are risks that are involved with trading bitcoins on Paxful.

    It should always be in your best interest to protect your investment and part of protecting it includes familiarizing yourself with all the risks that come with it. If you familiarize yourself with all these risks, you put yourself in a better position of making a good profit on Paxful.

    Risks when buying bitcoins on Paxful

    If you are new, some of the dishonest users may use that to their advantage. Here are a few ways they can attempt to get at you:

    Vendors asking you to cancel the trade after you have paid

    A common tactic used by scammers includes them asking you to cancel the trade after you have paid. If you’re using a gift card and you upload all your gift card details, then you put yourself at the risk of giving them those details for free. They will then rip the value off of that card and if you cancel it, the bitcoins will be released from escrow and go back to the vendor.

    If a vendor ever asks you to cancel after you’ve paid, refuse to do so. Click “Mark as Paid” and open a dispute. The moderators will then investigate the trade and award the coins to whoever is in the right. Be ready to provide additional proof just in case the moderators need more. If you don’t click “Mark as Paid”, the trade will expire and the coins will go from escrow back to the vendor. Another tip for preventing yourself from having your card ripped is making sure that the vendor is present before uploading any documents and making any payments.

    Note that brokering of gift cards is against Paxful Terms of Service and is strictly prohibited. Make sure that you buy gift cards from the shop and you are the original owner of the gift cards. If you received a card as a gift, you must be able to reach the gifter at any time and ask for the receipt and additional information if it is needed. 

    Trading off escrow

    Many scammers will try to get you to trade outside of Paxful’s escrow. They will ask for your contact details and try to get in touch. If you trade off escrow, there’s no way to protect you. After you’ve made a payment, there are no guarantees that the seller will send you the bitcoins. Paxful’s escrow system is there to protect both the buyer and the seller.

    Risks when selling bitcoins on Paxful

    Just like buying bitcoins, there are also a few risks that you have to look out for when it comes to selling bitcoins on Paxful. Familiarizing yourself with these risks will help you optimize the offers you create.

    Reversible payment methods

    It’s important to know that some payment methods on Paxful are reversible (such as PayPal or credit cards). One common tactic that scammers use is to do trades with these payment methods and then later ask for a chargeback. For example, they would tell their credit card company that it was not them who made the transaction. In the instance of PayPal, they would say that they did not receive the goods. PayPal normally sides with the buyer first but you can submit your evidence and hope that they refund your money.

    So what do you do when you get a chargeback? The first step is to go to your vendor dashboard and click view past trades. Click the trade wherein you got the chargeback and you should be able to see the trade page. Scroll down and under your instructions, you should be able to see the receipt of the trade.

    Gift cards that have already been redeemed

    This is another common method that scammers use. Buyers would add gift card details and images that may have already been used. Some buyers even download images and details off the internet and try to scam those that are unaware.

    It’s important that you NEVER release the bitcoin before you check the gift card balance. Make sure to redeem it and have it in your account before you release the bitcoins. Usually, scammers will try to hurry you up by saying that they’re in a hurry and ask you to release the bitcoins already. Remember not to fall for that and make sure to ONLY release the bitcoins when you’re sure you have the gift card balance.

    Using a fake ID or a stolen credit card

    Credit card companies usually cover their users from fraud. In the case of a stolen card, they will always refund and chargeback the transactions. This is why it’s important to check the users’ identity and ask for a selfie to see if the two match. Beware of blurry images where the face and names might not be visible. If a user truly wants to buy bitcoin, they should be able to provide a decent enough photo. Although some might refuse to give ID as it is sensitive information, it’s up to you what you accept for the trade but keep in mind that the more evidence you have, the more leverage you will have against the scammer.

    The user is “very busy”

    The user is “very busy” is usually a red flag when you’re trading on Paxful. As mentioned earlier, some users might rush you into releasing the bitcoins quickly, telling you that the payment has already been made or that they are doing currently in the process of doing it. What happens is that the buyer gets the bitcoins, sends them quickly into a different wallet (outside of Paxful), and doesn’t even bother to make a payment. Be EXTRA cautious of users that say they are really busy. It may not always be the case that the user is a scammer, but keep your guard up at all times. Both parties buyer and seller must carefully follow trade instructions and finish the trade when all conditions that they agreed on were met.

  • Trade status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful has a status. There are 6 statuses that your trade could possibly have:

    Trade funded - when a trade is opened and the funds are transferred to escrow

    Trade Paid - when the buyer has marked the trade as paid

    Expired or cancelled by the system - Every trade has payment window for the buyer to make a payment. When the trade is funded but the buyer did not mark it as paid, therefore allowing the payment window to expire

    Cancelled by the buyer - when the buyer cancels the trade

    Trade disputed - when either the buyer or the vendor opens a dispute (Dispute can be started in 3 hours after the trade was marked as paid)

    Trade released - when the vendor released the funds from escrow to the buyer’s wallet

  • Paxful escrow

    Paxful escrow is there to keep your bitcoins safe. So how does the escrow work? 

    Paxful is a peer-to-peer bitcoin marketplace, a place where people can meet and safely exchange bitcoin for over 300 payment methods. Our vendors create offers with the terms they require and set a price. Once a buyer finds an offer that suits him, the trade begins. This automatically triggers the bitcoins from the vendor’s wallet to be reserved on a safety deposit account (escrow), where it will be held until the transaction is complete.

    When both the buyer and the vendor have verified that the transaction has been confirmed and all the terms have been met, the money will be released to the buyer’s wallet.

    If the buyer decides that he does not want to purchase the bitcoins he can simply cancel the trade and bitcoins will be returned back on the seller's account.

    If at any point there is a disagreement between the buyer and the vendor, the process moves along to dispute. Our moderators will then step in and investigate all the info and take into consideration all the details available and make the decision of who deserves the bitcoins. Most transactions go through without the need for dispute, but with Paxful being a peer-to-peer marketplace, there will always be users that will try to take advantage of others. This is why we have a 24/7 dedicated customer support team. Your business and money are our top priorities, and we do all that we can to keep them safe.

  • Increasing trade limits

    Do you want to trade even more on Paxful? Are your desired trading volumes higher than 10,000 USD per trade? You can increase your trading limits easily by following these steps: 

    1. Complete our KYC procedure by applying to ID verification and address verification through your account. KYC documents include ID, proof of address, a selfie with ID, etc. 

    2. Contact our support team and we will modify your trading volume limits according to your request. After you submit the required information, Paxful KYC team will review the application and amount will be manually increased. Please note that this step is valid only in case your trade volume is equivalent to 10,000 USD per trade or higher.

    Feel free to contact our support team with any additional questions: [email protected]

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Disputes

  • Disputes

    Disputes are useful when a trade does not go as planned. When a dispute is started, a moderator will intervene to settle the trade.

    Disputes should be started in any of the following cases:

    1. If you are buying bitcoins, have followed the vendor instructions, and paid the vendor, but the vendor refuses to release bitcoins.
    2. If you are a vendor and the buyer is not responding and locking up your bitcoins in escrow.
    3. If you are a vendor and the buyer refuses to pay you or follow your trade instructions and will not cancel the trade. To prevent this make sure to write CLEAR offer terms when you create your offer and CLEAR trade instructions.
    4. If the buyer of bitcoins forces you to release coins first, without payment confirmation or pretending that payment was made.
    5. If one of the parties impersonates the moderator, attempts to steal your Paxful account details, or in any other way violates the Terms of Service.

    A dispute can be started 3 hours after the trade begins except for the following cases:

    1. If you are a verified vendor, you can start disputes instantly.
    2. If the trade has been marked as paid within 5 minutes, then a dispute can be started within 30 minutes (the wait is lowered because in these cases it is most likely a coin locker). This helps sellers to get their bitcoins back to their wallet from so-called “coin-lockers” and won’t hinder sales any longer.

    Follow the below steps to start and win a dispute:

    1. Click Dispute.
    2. Please provide a clear reason for the dispute for the moderators from the list of reasons. Please explain in complete sentences and as clear as possible what happened.
    3. Please don’t flood the chat with dialogue or it will hold up the moderator.
    4. Wait for a moderator to join the dispute for investigation.
    5. Provide as much evidence as you can get, such as:
      • Proof of payment (transaction receipt, a screenshot of payment, video proof)
      • Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
      • Operation screenshots or video recording.
      • Phone call recording of a conversation with 3rd parties customer support.
      • Additional proof requested by the moderators’ team.
    6. The dispute will be investigated by the Paxful moderator team and a decision will be made according to evidence provided by both parties. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.

    What to do if you lose a dispute:

    If you lose a dispute, it could be for several reasons. Usually, it’s for these two reasons:

    • You were not able to provide clear reasons and evidence as requested by the moderator
    • Provided evidence is not enough

    We also check both of your trading history and if you were able to follow the trade instructions or offer terms of the previous trades. Once a decision has been made, this means the investigation has already been finalized.