Buying Cryptocurrency

  • Buying cryptocurrency

    Crypto is exciting, and we are very happy that you are taking this journey with us.

    This guide will help to find existing offers to buy cryptocurrency. If you want to create your own offer, please see our article on creating offers

    Video

    Here’s a short video on how to buy Bitcoin instantly:

    Step 1 Setting up search requirements

    1. Log in to your Paxful account, hover over the Buy arrow, and click your preferred cryptocurrency.

    Click-buy-crypto-type.png

    The page with offers to buy cryptocurrency appears.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    2. Click Show All or Any payment method field and select your preferred payment method to buy crypto on the dialog box that appears.

    Alternatively, click View offers for all payment options to see the list of all payment methods available.

    3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.
    You can leave the Any amount field empty if you do not have any specific amount in mind.

    4. Select your country from the Location list.

    5. Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.

    Buying2.png

    Step 2 Finding an offer

    1. Browse through the list of offers.
    The list begins with offers that have:

    • Sellers with the best rating and reputation.
    • Sellers who are the most active on the platform and are ready for instant trade.
    • The most profitable discounts or margin.

    Check the tags and labels for additional information about an offer. When you find an offer you like, click Buy.

    Buying3.png

    Note: Your trade hasn’t started yet, at this point.

    The Offer page appears.

    Study all details of the offer such as:

    • Buying limits — is the offered amount neither too low nor too high?
    • Seller’s rate — does it look profitable for you?
    • Time limit — will you manage to execute the payment within this timeframe?
    • Offer terms — is the seller requesting additional documents or having specific requests as part of the trade procedure?

    Offer_temrsNew2.0.png

    2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click BUY NOW.
    You can click Take a Tour to receive a walk-through of the process in case you have any questions or doubts.

    Buying5.png

    The Trade chat page appears.

    Note: At the moment when the trade starts, the cryptocurrency rate is fixed and will not fluctuate.

    Step 3 Trading

    1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.

    follow_instr.png

    2. Make the payment.
    After making the payment, click I have paid.

    Buying7NEW.png

    The Self Declaration dialog box appears.
    3. Click Yes, I have paid.

    Note:

    • You can always cancel the trade by clicking Cancel.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.

    The seller releases BTC from the trade escrow to your Paxful wallet. The trade is completed successfully. 

    Tip:

    • After the seller of cryptocurrency has released funds from the trade escrow into your Paxful wallet, consider leaving feedback. This helps other traders to understand who they are dealing with.
    • You can click Click to add Username to your contacts to quickly trade with them in the future to add a user to your Trade Partners list. This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Check our tips for buying cryptocurrency for more information. In case if you want to sell cryptocurrency, explore the following guide.

     

  • Tips for buying cryptocurrency

    Buying cryptocurrency can be tough at first but here are some tips to ease you into buying crypto safely, and quickly. 

    To get you started, here are a couple of tips to consider: 

    1. The minimum trade amount on Paxful.

    If you’re buying Bitcoin, the current minimum is 10 USD or its equivalent in other currencies. If you’re selling, then the minimum is 0.001 BTC.

    2. The seller’s reputation and activity.

    A seller’s reputation is displayed in green with a + before it. For example, +1305/ -1 means that the user has 1305 good feedback scores from buyers and only 1 negative feedback.
    Pay attention to each type of feedback: positive and negative.
    For example, despite having more than 10,000 positive feedback scores and 1000 negative feedback, you should still be cautious about such a user. Pay attention to the percentage of negative feedback in relation to the negative and positive ones. Also, do not forget to check for how long a user is present on our platform.
    It is also much better if the seller is ID-verified. This means that we have checked his documents and background.
    Additionally, check when the seller was last seen online on Paxful. This will help to make sure that you will have a quick trade without any delays from the seller’s side.
    Click on the seller’s username to open their profile for more background information on them.
    reputation.png
    verified.png

    3. Always read the terms of the offer before you start a trade.

    Sellers should mention what they expect and what you will need to provide. For example, for gift cards, many sellers require a receipt showing that the gift card was bought legally and also to establish that you are indeed the owner of the gift cards. If this information is requested and you cannot provide it, then it is better not to proceed with the trade. If you can provide all the requirements, then make sure you have everything ready before you start the trade.

    4. Be aware of the price.

    The Bitcoin price on Paxful is never equal to its official market rate as sellers charge a fee to convert traditional currency into Bitcoin. The price of the fee varies among sellers and depends on who you buy from. So be on the lookout for the best deals. The offer page always includes the rate of each seller. What should interest you the most is how much you get on dollar. The higher the number, the more profitable the trade will be for you.
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    5. Read the seller’s instructions.

    These are the more specific instructions that are presented to you right after you have started the trade. They’re usually displayed at the very beginning of the trade chat. If at any point you need help clarifying or complying with an instruction, feel free to ask the seller in the trade chat.

    6. Click the Paid button only when you have actually paid.

    Once you’ve clicked the Paid button, the countdown timer stops and the order can no longer expire. This is important because if you had sent the seller the payment info such as a gift card code and the offer expires, then the escrow is released and you won’t get your cryptocurrency. The Paid button also provides security from dishonest or forgetful sellers. If you click the Paid button and you haven’t paid, the seller might think you’re a coin-locker or someone trying to scam them. Be sure to click the button only once you’ve paid to prevent complications.

    7. Brokering gift card codes is strictly prohibited on Paxful.

    Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Paxful Terms of Service. If you keep trying to give sellers used codes, you will be reported and banned from trading on Paxful as it is not only a waste of your own time but also that of others. Remember to only use gift cards you have bought yourself.

    8. Using third parties for making payments is not allowed.

    You must be the actual payer and be the original owner of the submitted payment (Owner of the gift card, credit card, bank account, an account of online payment platform). Being a middleman in paying for the cryptocurrency is not allowed and can be considered as a scam.

    9. Always trade for the whole amount of the gift card.

    If you have a $50 gift card, then you can’t trade for a fraction of that (ex. Asking someone to take only $33 only out of your $50). Note that the seller can only take the whole amount so if you start order for $33 and he takes $50, the only way to get your change back in cryptocurrency is by starting a new trade for the difference. Seller’s ranges may not meet that amount or the seller may take down their offers or go offline.

     10. Never ask the seller to release the cryptocurrency first.

    This is grounds for an instant ban as it indicates a scam. We have a trade escrow service so you know the crypto is there and waiting for you once you complete the payment.

     11. Be polite to sellers.

    They go through a lot of tough customers and being polite can save you a lot of time. Being polite is about a lot more than your language, it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.

     12. Not Interested? Cancel!

    If you are no longer interested in the trade and have not yet paid the seller, feel free to cancel the trade. It will free their escrow and let them continue to trade with others who are interested. If you don’t cancel the trade and leave it hanging, the seller will have to file a dispute or report you, which will probably result in you getting negative feedback. You can see all your active open trades on your dashboard. Click Chat to open the trade, and click Cancel to cancel them.
    Also, remember that any price negotiation is strictly forbidden. If you do not like the offer, do not insist on changing the price in the same trade. Just start a new trade with new values to avoid any disputes or misunderstandings with the seller.

  • Buying cryptocurrency with gold

    Gold is one of the oldest known payment methods in the world, and we are happy to offer you an opportunity to use gold to buy cryptocurrency. Here’s everything you need to know about trading with gold. 

    Before trading

    Before you start buying cryptocurrency with gold, make sure you have a trustworthy source for the gold. One of the ways to obtain gold is to order it on a website and have it shipped to a specific address. If you decide to use your own private source or to deliver the gold in person yourself, you still must ensure minimal risk.

    When you try to pay with gold to buy cryptocurrency, your potential trade partners may request the following as proof to validate the transaction:

    • Proof of purchase (a receipt).
    • Certificate of authenticity for the gold item.
    • Photo of your ID.
    • Photo of the actual gold item you are offering.
    • The tracking number issued by the parcel service (in case the gold is being shipped to them directly).

    Trading 

    Searching for an offer

    The first step to buying cryptocurrency with gold is to look for an offer that accepts this type of payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that you can deliver the gold to your trade partner. And finally, read through the offer terms and trade instructions carefully. Note that cryptocurrency sellers may request additional verification and have other specific requirements for verifying proof of payment.

    Talk to your trade partner in the trade chat. Clarify how you will deliver the gold and whether your trade partner is okay with what you are offering. 

    Tip:

    • Prefer public places for trades in person.
    • Use trackable shipping methods for delivery by mail.

    Creating an offer

    To buy cryptocurrency with gold, you can also create your own offer.
    Here are a few things to keep in mind:

    • Set a margin you find profitable and agreeable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Be clear about what proofs of payment you are willing to present for the gold you possess.
    • For in-person trades, be very clear about the meeting location and exchange procedure.

    Once you’ve created and published your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly.

    Completing a trade

    Once you have provided all the documents requested by the cryptocurrency seller, click Paid. From this point, you will have 21 days to deliver the gold to the trade partner whether by post or in person. If the seller does not confirm receiving the gold within this timeframe a dispute will start automatically and our moderators will step in for assistance.

    Note: Calculation of 21 days starts from the moment the trade is marked as Paid.

    The last step will be for the cryptocurrency seller to confirm receiving the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the crypto to you and the trade will be complete. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    ID and address verification

    Another important aspect to consider is your ID and address verification. You must complete your ID verification and address verification to trade with gold. This verification is important to protect our cryptocurrency sellers from any fraudulent activity. Therefore, it is not possible to trade crypto for gold or vice versa without being fully verified on Paxful.

    Note: Full verification is mandatory for offers and trades that start from 50 USD.

    See our step-by-step guide on how to buy cryptocurrency and tips on how to buy cryptocurrency.

  • Buying cryptocurrency with bank transfer

    Bank transfers are a popular payment method on Paxful. This article will show how easy it is to buy crypto with bank transfers.

    Before trading

    Before you start buying cryptocurrency with bank transfers, make sure that you have your bank account set and ready to make transactions. Find out if you have a transaction limit or geographical restrictions set on your bank account. Also, consider using a bank that can easily provide proof of transactions with all details visible on one page or pdf file.

    The required details are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Recipient’s account number and full name.

    Trading 

    Searching for an offer

    The first step to buying cryptocurrency with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the seller will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. In some cases, sellers will already have their bank information on the offer instructions but if they don’t, feel free to request them for their bank information.

    Creating an offer

    To buy cryptocurrency with bank transfers, you can also create your own offer.
    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear as to who will be bearing the transfer fee if any.

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and transfer funds to the account provided.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.

     

  • Buying cryptocurrency with debit/credit cards

    On Paxful we provide an option to buy cryptocurrency with debit or credit cards, including prepaid cards. This article gives you an overview of buying cryptocurrency using any of the supported cards. 

     

    Before trading

    Before buying cryptocurrency with your debit or credit card, please make sure that you have sufficient funds on it and that payments will not be blocked due to a daily limit or any geolocation restrictions. 

    Trading

    Searching for an offer

    The first step to buying cryptocurrency with debit/credit cards is to look for an offer that accepts that specific card type you have. You’ll also need to enter the amount you wish to purchase and the currency you prefer.

    After you have found a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the seller will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the seller will require from you will vary depending on which specific payment you’ll be using.

    Creating an offer

    To buy cryptocurrency, you can also create your own offer.
    Here are a couple of tips:

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and finalize the payment.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.




  • Buying cryptocurrency with online wallets

    There are a variety of online wallets such as PayPal and Skrill that you can use to buy cryptocurrency on Paxful. This article gives you an overview of buying cryptocurrency using any of the supported online wallets. 

    Before trading

    Before buying cryptocurrency with your online wallet, please ensure that you have sufficient funds on it and that your transaction will not be blocked due to your daily limit or other geographical restrictions. 

    Trading

    Searching for an offer

    The first step to buy cryptocurrency with online wallets is to look for an offer for the online wallet of your choice. You’ll also need to enter the amount you wish to purchase and your preferred currency.

    After you find a suitable offer, read the offer terms before opening the trade. This will show you a brief summary of what the seller requires from you regarding the payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. The seller’s requirements may vary depending on the online payment you’re using. For example, online wallets such as PayPal, Skrill, and Neteller will normally require an image of your ID.

    Creating an offer

    To buy cryptocurrency with online wallets, you can also create your own offer.
    Here are a couple of tips for your offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear as to who will be bearing the transaction fee if any.

    After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and transfer funds to the account provided.

    Completing a trade

    Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller.

    The last step is for the seller to confirm the payment. Please be patient because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. 

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here are some more tips on how to buy cryptocurrency on Paxful.

See all 11 articles

Selling Cryptocurrency

  • Selling cryptocurrency

    Selling crypto is very exciting, and we are thrilled that you are taking this journey with us.

    This guide will help to find existing offers to sell cryptocurrency. If you want to create your own offer, please see our article on creating offers

    Video

    Step 1 Setting up search requirements

    Step 2 Finding an offer

    Step 3 Trading

    Video

    Here’s a short video on how to sell Bitcoin instantly:

    Step 1 Setting up search requirements

    1.  Log in to your Paxful account, hover over the Sell arrow, and click your preferred cryptocurrency.

    click-sell-crypto-type.png

    The page with offers to sell cryptocurrency appears.

    Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.

    2. Click Show All or Any payment method field and select your preferred payment method to sell crypto on the dialog box that appears.

    Alternatively, click View offers for all payment options to see the list of all payment methods available.

    3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.

    You can leave the Any amount field empty if you do not have any specific amount in mind.

    4. Select your country from the Location list.

    5. Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.

    selling2.png

    Step 2 Finding an offer

    1. Browse through the list of offers.

    The list begins with offers that have:

    • Buyers with the best rating and reputation.
    • Buyers who are the most active on the platform and are ready for instant trade.
    • The most profitable discounts or margin.

    Check the tags and labels for additional information about an offer. When you find an offer you like, click Sell.

    Selling3.png

    Note: Your trade hasn’t started yet, at this point.

    The Offer page appears.

    Study all details of the offer such as:

    • Selling limits — is the offered amount neither too low nor too high?
    • Buyer’s rate — does it look profitable for you?
    • Offer terms — is the buyer requesting additional documents or having specific requests as part of the trade procedure?
    • Paxful fee — this fee depends on the payment method you choose.

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    2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click SELL NOW.

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    3. In a dialog box that appears, click I understand the risk, proceed to sell.

    4. A new caution dialog box appears. Confirm reading the warning by clicking I understand.

    The Trade chat page appears.

    Note:

    • When the trade starts, the cryptocurrency rate is fixed and will not fluctuate.
    • Cryptocurrency is moved from your personal Paxful wallet to the trade’s secure escrow.

    Step 3 Trading

    1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.

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    2. Once your trade partner has made the payment, click Release.

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    Double-check if the amount sent to you is correct. Confirm sending BTC to the buyer by clicking Release in a dialog box that appears.

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    Note:

    • Only the buyer can cancel the trade.
    • In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case.
    • You can click Report a problem to file a report.
    • If the trade expires, you can reopen it by clicking Reopen escrow.

    You release BTC from the trade escrow to buyer's Paxful wallet. The trade is completed successfully. 

    Tip:

    • After a trade, consider leaving feedback to your trade partner. This helps other traders to understand who they are dealing with.
    • You can click Click to add Username to your contacts to quickly trade with them in the future to add a user to your Trade Partners list. This will help you to create your own trading community with users you trust.
    • If you need a public receipt of the BTC transaction, click Public receipt on the bottom of the page.

    Warning: If your country is in the OFAC grey list, selling cryptocurrency requires you to verify your ID.

    Selling10.png

    Check our tips for selling cryptocurrency for more information. In case if you want to buy crypto, see the following guide.

  • Rules for selling cryptocurrency

    Being a Paxful seller can be very profitable if you follow some basic rules. To get you started, we’ve compiled a few rules to make selling cryptocurrency not only easy but safe and secure as well:

    1. Accept your responsibility for possible risks.

    We at Paxful do as much as possible to increase the level of security on our platform. However, you, as a seller, should accept all risks and liabilities that come with trading. It is up to you to protect yourself from malicious users and obvious scams. Check our security guide and safety tips for more information.

    2. Brokering gift card codes is strictly prohibited on Paxful.

    Brokering is when you buy a gift card code from a third party and resell it later to someone else. This goes against the Paxful Terms of Service and is strictly prohibited. This rule applies both to e-codes and physical gift cards. Read more information about gift card trades specifics.

    3. Be responsive to buyers.

    • If you are not at your computer, please deactivate all your offers. You can easily do it from your Dashboard. This will also help you avoid having your BTC locked in a trade escrow if a buyer starts a trade during your absence.

    • When a buyer starts a trade with you, say “Hi” and let them know you are ready to trade.
      Example: “Hi, I am ready, please follow the instructions and you can have your cryptocurrency in no time!“. This message may sound too simple and obvious. However, according to our statistics, a high number of canceled trades are due to an unresponsive seller. Please show to the buyer that you are ready.

    4. Maintain a civil tone with your trade partners.

    Offensive language and disrespectful tone are not allowed on our platform. Be understanding to buyers as some of them may lack trading experience. If you face any serious issue with your trade partner, do invite our moderators by starting a dispute.

    5. Write clear offer terms and trade instructions.

    • Have both offer terms and trade instructions in a simple short bulleted or numbered list. Read more on how to write good offer terms and trade instructions. This is relevant when creating your own offer.

    • If you have special payment-related procedures that may delay the release of cryptocurrency for a longer period, make it clear for the buyer. This must be frankly stated in your offer terms and trade instructions. You must make sure that the buyer understands that the release of cryptocurrency may be reasonably delayed. Release time may not exceed the time stated in your terms. (Remember that Paxful advertises p2p service as instant.)

    • Write concise offer terms. The buyer sees offer terms before he starts the trade. It may contain important information about the trade.

      Example: uploading a photo of ID, uploading a cash receipt, accepting physical gift cards only, etc.

      Note that buyers avoid offers with complicated terms. Clear offer terms also give advantage in case of a dispute. Never leave this section blank while creating an offer.

    • Write clear trade instructions. Trade instructions are shown to a buyer once a trade starts. Instructions give additional guidance to your trade partner and should consist of clear steps.

    • Provide your customers with helpful aids and examples if necessary. For example, if you require them to upload a selfie with a photo ID, then put an example picture.

    6. Be aware of the minimum trade amount on our platform.

    It’s important that you know what the minimum trade amount set on Paxful. Currently, the minimum trade amount is 10 USD to buy cryptocurrency. If you are selling cryptocurrency, the minimum is 0.001 BTC.

    7. Do not use third parties for payments. 

    You are the person responsible for accepting and processing payments. If you have no control over the payment and you transfer responsibility to others, this can be considered as fraud. For example, in the case of bank transfer, you should be the account owner, in the case of altcoins, you should be the owner of the wallet, etc.

    8. Off-escrow trades are not allowed.

    It’s important that you do not give other users your contact information to do a trade outside Paxful trade flow. Paxful escrow must be used at all times or your account may be banned. By avoiding paying escrow fees to our platform while trading outside our escrow service, you expose your BTC to much higher risk as our investigation team will not be able to assist you in case of an argument.

    9. Price negotiations are strongly forbidden.

    A buyer of cryptocurrency must pay the exact price that is set for trade. If during a trade both sides agree to change the amount, a new trade must be re-opened for the correct amount. Price negotiations within the same trade are against our Terms of Service.

    Check our guide on how to sell cryptocurrency on Paxful to have an overview of our trade flow.

     

  • Selling cryptocurrency for gold

    Gold is one of the oldest known valuables in the world, and one that has consistently increased in value over time, despite the changes in the economy. We are happy to offer you an opportunity to sell cryptocurrency for gold. Here’s everything you need to know about trading with gold.

    Before trading

    Trading

    Searching for an offer

    Creating an offer

    Completing a trade

    After a trade

    ID and address verification

    Before trading

    Before you start selling cryptocurrency for gold, make sure you have the means to check the quality of the gold before you make the payment. Whether you choose the gold to be sent to you by mail or delivered in person, you still must ensure minimal risk.

    Don’t hesitate to request any additional documentation or proofs such as:

    • Proof of purchase (a receipt).
    • Certificate of authenticity for the gold item.
    • Photo of your trade partner's ID.
    • Photo of the actual gold item.
    • The tracking number issued by the parcel service (in case the gold is being shipped to you directly).

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency for gold is to look for an offer that accepts this type of payment. You’ll also need to enter the amount of gold you wish to sell and the currency you prefer.

    Choose the best rate of cryptocurrency to have the highest profit possible. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that your trade partner will be able to deliver the gold to you. And finally, read through the offer terms and trade instructions carefully. 

    Talk to your trade partner in the trade chat. Clarify how the gold will be delivered to you and yourself decide whether you are okay with the product before proceeding. 

    Tip:

    • Prefer public places for trades in person.
    • Use trackable shipping methods for delivery by mail. 

    Creating an offer

    To sell cryptocurrency for gold, you can also create your own offer.
    Here are a few things to keep in mind:

    • Set a margin you find profitable as no negotiations are allowed during the trade.
    • Write clear offer terms and instructions.
    • Be clear about what proofs of payment you expect for the gold you are accepting.
    • For in-person trades, be very clear about the meeting location and exchange procedure.

    Once you’ve created and published your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly.

    Completing a trade

    Once the buyer has paid you and marked the trade as Paid, they will have 21 days to deliver the gold to you either by post or in person. If you do not confirm receiving goods within this timeframe a dispute will start automatically and our moderators will step in for assistance. 

    Note: Calculation of 21 days starts from the moment the trade is marked as Paid.

    Once you’ve received the gold, you can release the cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. Remember that cryptocurrency transactions are final and irreversible.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    ID and address verification

    Another important aspect to consider is your ID and address verification. You must complete your ID verification and address verification to trade with gold. This verification is important to protect our cryptocurrency sellers from any fraudulent activity. Therefore, it is not possible to trade cryptocurrency for gold or vice versa without being fully verified on Paxful.

    Note: Full verification is mandatory for offers and trades that start from 50 USD.

    See our step-by-step guide on how to sell cryptocurrency and our rules for selling cryptocurrency.

  • Selling cryptocurrency with bank transfers

    Bank transfers are a popular payment method on Paxful. This article will show how to sell cryptocurrency with bank transfers.

    Before trading

    Before selling cryptocurrency for bank transfers, make sure that you have your bank account set and ready to receive transactions. Find out if you have a transaction limit or geographical restrictions set on your bank account. Also, consider using a bank that can easily provide proof of transactions with all details visible on one page or pdf file.

    The required details are: 

    • Account holder’s first and last name.
    • Bank’s name and logo.
    • Transaction date, time and status.
    • Sender’s account number and full name.

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to enter the amount you wish to sell and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the buyer will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. Buyers will always ask for your bank details. Read here how you can add and store your bank details in your profile and trade chat.

    Creating an offer

    To sell cryptocurrency for bank transfers, you can also create your own offer.
    Here are a couple of tips for your bank transfer offer:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear who will be bearing the transfer fee if any.

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end.

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Paxful.

     

  • Selling cryptocurrency with cash payments

    There are a variety of cash payments that you can use to sell cryptocurrency on Paxful. This article gives you an overview of selling cryptocurrency using any of the supported cash payments. 

    Before trading

    Before selling cryptocurrency with cash payments, here are a few things to consider:

    • Some payment methods such as Cash By Mail or Cash In Person, require full ID and address verification (for amounts higher than 50 USD per trade).
    • In case of some disputes, it is very difficult for Paxful to provide assistance be ready to file a Police report in such cases.

    Trading 

    Searching for an offer

    The first step to selling cryptocurrency with cash is to look for an offer that accepts cash as payment. You’ll also need to enter the amount you wish to sell and your preferred currency.

    When you find the offer that suits you, be sure to read the offer terms before starting the trade. This will show you a brief summary of what the buyer requires from you regarding the payment.  In the case of Cash In Person, the offer terms should provide a brief list of meeting preferences.

    After reading through the offer terms and confirming that you agree with the conditions, it’s time to start the trade. Once the trade has begun, a more specific set of instructions should appear for the meetup. Usually, for cash trades, buyers should promise to provide a teller receipt. If at any point during the trade you feel confused about the instructions, feel free to send a message to the buyer via trade chat. They should be able to help you with any questions that you may have. 

    Creating an offer

    To sell cryptocurrency with a cash payment, you can also create your own offer. Here are some things to consider:

    • Set a margin you find profitable as no negotiations during the trade are allowed.
    • Write clear offer terms and instructions.
    • Make it clear which proof of payment you require and how much time you need to confirm the payment.
    • In the case of Cash In Person, state clearly, where you want to meet.

    Tip: Prefer public places for Cash In Person trades.

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    For a Cash In Person trade, once all the details have been settled, it’s time to meet up with your buyer. Go to the specified location and collect the cash from the buyer. Once this is done, wait for the buyer to mark the trade as Paid. Now click the Release button. 

    Note that in the case of Cash By Mail, the trade may require a lot of patience from both sides.

    With other cash payment methods, the payment process itself is usually quite simple. In any case, always make sure you have provided correct details to the buyer and collected all possible proof of receiving or not receiving the payment. 

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade 

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Paxful.

  • Selling cryptocurrency for debit/credit cards

    On Paxful we provide an option to sell cryptocurrency for debit or credit cards, including prepaid cards. This article gives you an overview of selling cryptocurrency using any of the supported cards. 

    Before trading

    Before selling cryptocurrency for debit or credit card, please make sure that you have the means to check the balance on the card and that you are fully aware of how to use the funds as soon as possible. 

    Trading

    Searching for an offer

    The first step to selling cryptocurrency for debit/credit cards is to look for an offer that accepts that specific card type you have. You’ll also need to enter the amount you wish to sell and the currency you prefer.

    After you have found a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the buyer will be requiring from you in regards to payment.

    Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the buyer will require from you will vary depending on which specific payment you’ll be using. 

    Creating an offer

    To sell a cryptocurrency, you can also create your own offer.
    Here are a couple of tips:

    After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner.

    Completing a trade

    Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end. 

    The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment.

    After a trade

    Once the trade is completed, you can leave appropriate feedback for your trade partner. Also, if you like trading with the user, you can add them to your trusted list

    Here is some more information on how to sell cryptocurrency on Paxful.



See all 10 articles

Offers

  • How can I lift a restriction on my payment method?

    In an effort to help make the marketplace a safer environment, you’ll notice that we’ve limited payment methods you can use based on your location. Unfortunately, you can't create a new offer or start a new trade with this payment method. Any of your current offers with this payment method will also be deauthorized.

    If you’re trying to use a payment method that is currently restricted, but you have proof that the payment method belongs to you, please:

    1. Take a screenshot of the account that displays your name 
    2. Send the screenshot to our support team through the contact form. Please use “Trading” as the request type and select the following reason:

    final_restriction.png

    Once we get that screenshot, our team will verify that the payment method account matches your Paxful ID verified name and we’ll add the payment method back to your Paxful account.

     

  • Why was my offer removed?

    Sometimes, an offer on Paxful will be removed from the marketplace because it harms the buying and selling experience for the Paxful community. 

    Here’s a short list explaining why offers are removed from the Paxful marketplace:

      • Changing the terms and instructions - Do not change the terms and instructions you agreed to with your trade partner after the trade has started. 
      • Sharing contact information - Do not attempt to communicate outside of Paxful’s trade chat with your trade partner. Giving out personal information is how fraud and identity theft start. This includes WhatsApp, Telegram, phone numbers, email, etc. 
      • Being unresponsive with your trade partners - Do not create an offer and then become unresponsive with your trade partner once the trade is initiated.
      • Being disrespectful - Do not use any profanity, hate speech, and other offensive or vulgar messaging in your offer. Paxful has a zero tolerance policy for this type of behavior. 
      • Payment method was restricted - Offers can be removed from the marketplace because the payment method selected has been restricted in your location. For more information, take a look at this article.

     

    I understand why my offer was removed, what are my next steps?

    In most cases, you’ll receive a gentle warning about your offer and why it was removed. You’ll be expected to turn your offer on again and update the terms and instructions so it doesn’t fit the criteria mentioned above. Additional actions may be taken for severe or repeat offenses, such as being banned from Paxful or restricting the payment method. 

     

    I understand why my offer was removed and now I can’t create a new offer using the same payment method, what are my next steps now?

    Please contact our support team so we can help get this payment method reinstated for you. Our Marketplace investigations team will verify the request and ensure your account is in good standing before granting access.

     

  • Offer working hours

    As an offer owner, you have the option to set a timeframe for your offers to be active on the public list. This way, you don't need to deactivate each of your offers every time you go offline. This guide will show you how to manage working hours for your offers and how to find them on an offer of your trade partner.

    Managing working hours for your offers

    To set or edit working hours for your offer, do the following:

    1. Begin creating or editing your offer as usual, according to standard flow
    2. On Step 3 of the offer creation flow in Advanced options, locate the Working hours section. Activate Day of the week toggles for the days when you want your offer to be open for trades.
      Offerflowtoggle.png
    3. Click a time box and select a time from the dropdown list that appears. Choose the timeframe for your offer to be active on the public listing.
      Offerflowchoosetime.png
    4. Continue the offer creation or editing flow as usual and click Create offer or Update offer to save your offer working hours.

    Working hours of your trade partners

    To see the working hours of an offer, do the following:

    • On the offers list page, locate an offer of your interest. If an offer is offline, the Buy or Sell button will not be active. Instead, you will see how much time is left before the offer becomes available. To see the exact schedule, click the Available in button and then click See full schedule.
      See-full-schedule.png
    • On the offer page, scroll down to see the Working hours for this offer section.
      offerpage.png

    To filter all offline offers, do the following:

    On the top left corner of the offers list page, activate the Include offline offers toggle. All offers, including offline ones, become visible on the offers list page.

    togglelastversion.png

    Note: Offline offers include only offers that will become available within the next 30 minutes, according to your local time.

    For more information on how to improve your offer creation flow, check our guides on how to write good offer terms and trade instructions

  • Creating offer to buy cryptocurrency

    To set your personal exchange rules and establish a flow of trades, you need to create your own offers. This guide gives an overview of how to create an offer to buy crypto on Paxful. If you are interested in existing offers of other Paxful traders, please see our guide on buying cryptocurrency.

    Before we begin, ensure you have created an account. Once you sign up, you will be assigned a wallet automatically. 

    Note: In order to create an offer, you need to be ID-verified.

    Video

    Here’s a short video on how to create an offer:

    Step 1 Payment method

    1. Log in to your Paxful account and click Create an Offer.

    Click-Create-an-offer-mutlicoin.png
    Create an Offer page appears.

    Tip: Using your phone? Click the hamburger icon and click Create an Offer.

    2. Choose the cryptocurrency type you want to buy or sell.

    Offer-creation-choose-crypto-type.png

    3. Select Buy offer type.
    2.2.png

    4. Select a payment method.

    Choose how you want to buy crypto:

    • Select the payment group from the left box.
    • Choose the exact payment method from the list in the middle.
    • If you are not sure which group your payment method belongs to, you can also search for payment methods in the search bar. Simply start typing the word in the Search all payment methods field and an option will appear in the list. If your payment method has been registered already, it will appear for you to select it.

    3.2.png

    Note: Don’t see the payment method of your choice? Suggest a new one by clicking the Click here to suggest a new one link.

    5. Choose your currency from the Preferred currency drop-down list.

    4.2.png

    Note:

    • Only one currency per offer is allowed. 
    • Available currencies may vary depending on the payment method you choose. These limits are set to avoid incorrect trades. For more information, click here.
    • With bank transfers, it is important to insert the bank name and the country where your bank account is registered. This will help to avoid any misunderstandings with your potential trade partners.

    6. Check if all details are correct and click Next step to proceed.
    5.2.png

    Step 2 Trade pricing

    1. Click Market price or Fixed price to choose the cryptocurrency rate you want to use.

    chooseprice.png

    Note: 

    • Market price Your offer’s selling price will change according to the market price of crypto.
    • Fixed price Your offer’s selling price is locked when the offer is created, and won’t change with the market price of a cryptocurrency.
    • This option is not available for stablecoins such as USDT.

    2. Choose how much you want to earn on each purchase by inserting the number into the margin field.

    6.2.png

    Set a percentage according to the market price of crypto and your personal trading intentions. This percentage can be both negative and positive. You can read more about the margin here. You will see on the screen a clear explanation of how much you will earn according to the percentage selected.

    Note:

    • Do not set a very low or high percentage to attract customers and negotiate the price within a trade. It is against our Terms of Service.
    • Cryptocurrency sellers look for the best value + user rating. Choose the margin percentage that you think your target audience would value. A positive margin percentage is advised when creating an offer to buy crypto.
    • As a default, we offer a cryptocurrency price which is the average ask price between Coinbase, Bitstamp, Bitfinex. For more flexibility with Bitcoin rate click Switch to advanced mode.

    3. Set offer trade limits by inserting numbers into Minimum trade amount and Maximum trade amount fields.
    7.2.png

    Here you can choose how much crypto in the traditional currency you want to buy.

    Note: You can set a range or click Use exact amount to set the sum you are interested in. Once a trade is initiated, the exact trade equivalent in BTC is moved into escrow.

    4. Choose the offer time limit by inserting a number into the minutes field.
    8.2.png

    This indicates the amount of time you have to make the payment. If you do not click Paid before the payment window expires, the trade will be automatically canceled.

    5. Check if all details are correct and click Next step to proceed.
    9.2.png

    Step 3 Trade instructions


    1. Choose offer tags from the Offer tags drop-down list.
    10.2.png

    Offer tags will appear close to the payment method name in the list of offers. It should be something which helps to personalize your offer, add additional information to it. 

    Example: All bank transfers, Instant payment, Long term buyer needed.

    Note: Can’t find the tag you’re looking for? Suggest a new one by clicking the Suggest a new one to us link.

    2. Create your offer labels. Type them into the Your offer label field.
    11.2.png

    Labels are used to draw attention to the most important specifics of your offer. 

    Example: no ID verification needed, quick release, receipt required and more.

    Note: For Bank Transfers the bank name is used instead of a label.

    3. Write offer terms for sellers. Type them into the Offer terms for the seller field.
    12.2.png

    This info will be shown publicly in your offer. It should have short and clear details: do you want a seller to provide a photo of his ID? Is any receipt or other document needed? Do you want the payment method to be processed in a specific manner? Will you require a considerable amount of time to process the payment? Check more info here.

    4. Write trade instructions. Type them into the Trade instructions field.

    13.2.png

    Trade instructions will be visible once a trade has started. This should be a clear step-by-step guide for your potential trade partner. Read more information here.

    5. Choose if you need a verification filter for your trade partners by selecting the Verification checkbox.

    14.2.png

    Trading with verified users helps to avoid irresponsible users. However, the number of your potential trades will be lower as some of the users want to keep their privacy online.

    Optionally, click Advanced options for some additional settings:

    • Select a target country from the Target country drop-down list.
      You can choose countries where you would like to get your trade partners. 
    • Adjust offer visibility by selecting Show this offer only to users in your trusted list checkbox.
      Visibility can be set for your trusted users only. It is useful if you have a list of traders marked as trusted and you want to trade only within this group of people.
    • Set a minimum amount of trades required by typing a number in the Minimum trades required field.
      This is useful when you want to trade only with experienced Paxful users. Set a minimum you consider valid for you.
    • Set a fiat limit for new accounts by typing a number in the Fiat limit for new accounts field.
      You can use this option not to risk big amounts with users of a few trades and low reputation.
    • Set limitations by countries. Select an option from the Limitation by countries list and insert a country in the field below.
      You can make your offer visible or hidden to customers from specific countries. This is related to IP address and smart country detection.
    • Adjust Proxy/VPN limitations by selecting an option from the Proxy/VPN limitations list. You can choose whether to trade with all users or avoid those with VPN and Anonymizer.
    • Choose working hours for your offer under the Working hours section. Choose the days of the week and times during each day when you want this offer to be active. Read more here.

    Advancedoptions111.png

    AdvancedOptions222.png

    AdsvancedOptions333.png

    6. Check if all details are correct and click Create offer to proceed.
    16.2.png

    Note:

    • You can always return to the previous step by clicking the Previous step button.
    • You can change and edit your offer later.
    • Offer cannot be changed once a trade has started.
    • Once your offer is created, you can check it on your dashboard. Use Vendor dashboard to edit and manage your offers.

    Your offer is created. Wait for sellers to start trades. 

    Check our Terms of Service and tips to buy cryptocurrency. In case of any issues, feel free to contact our Support.

     

  • Creating offer to sell cryptocurrency

    To set your personal exchange rules and establish a flow of trades, you need to create your own offers. This guide gives you an overview of how to create an offer to sell crypto on Paxful. If you are interested in existing offers of other Paxful traders, please see our guide on selling cryptocurrency.

    Before you begin, ensure you have created an account. Once you sign up, you will be assigned a free wallet automatically. 

    Note: In order to create an offer, you need to be ID-verified.

    Video

    Here’s a short video on how to create an offer:

    Step 1 Payment method


    1. Log in to your Paxful account and click Create an Offer.

    Click-Create-an-offer-mutlicoin.png

    Create an Offer page appears.

    Tip: Using your phone? Click the hamburger icon and click Create an Offer.

    2. Choose the cryptocurrency type you want to buy or sell.

    Offer-creation-choose-crypto-type.png

    3. Select Sell offer type.
    2.2.png
    4. Select a payment method.

    Choose how you want to sell cryptocurrency:

    • Select the payment group from the left box.
    • Choose the exact payment method from the list in the middle.
    • If you are not sure which group your payment method belongs to, you can also search for payment methods in the search bar. Simply start typing the word in Search all payment methods field and an option will appear in the list. If your payment method has been registered already, it will appear for you to select it.

    3.2.png

    Note:

    • Note the escrow fee for the selected payment method.
    • Don’t see the payment method of your choice? Suggest a new one by clicking the Click here to suggest a new one link.

     5. Choose your currency from the Preferred currency drop-down list.
    4.2.png

    Note:

    • Only one currency per offer is allowed. 
    • Available currencies may vary depending on the payment method you choose. These limits are set to avoid incorrect trades. For more information, click here.
    • With bank transfers, it is important to insert the bank name and the country where your bank account is registered. This will help to avoid any misunderstandings with your potential trade partners.

     6. Check if all details are correct and click Next step to proceed.
    5.2.png

    Step 2 Trade pricing

    1. Click Market price or Fixed price to choose the cryptocurrency rate you want to use.

    chooseprice.png

    Note: 

    • Market price Your offer’s selling price will change according to the market price of a cryptocurrency.
    • Fixed price Your offer’s selling price is locked when the offer is created, and won’t change with the market price of a cryptocurrency.
    • This option is not available for stablecoins such as USDT.

    2. Choose how much you want to earn on each purchase by inserting the number into the margin field.
    6.2.2.png

    Set a percentage according to the market price of cryptocurrency and your personal trading intentions. This percentage can be both negative and positive. You can read more about the margin here. You will see on the screen a clear explanation of how much you will earn according to the percentage selected.

    Note:

    • Do not set a very low or high percentage to attract customers and negotiate the price within a trade. It is against our Terms of Service.
    • Buyers often look for the best value and great seller ratings. Choose a profit percentage that you think your target buyers will find attractive.  A negative margin percentage is advised when creating an offer to sell crypto.
    • As a default, we offer a cryptocurrency price which is the average ask price between Coinbase, Bitstamp, Bitfinex. For more flexibility with Bitcoin rate click Switch to advanced mode.

     3. Set offer trade limits by inserting numbers into Minimum trade amount and Maximum trade amount fields.
    7.2.png

    Here you can choose how much crypto in the traditional currency you want to sell.

    Note: You can set a range or click Use exact amount to set the sum you are interested in. Once a trade is initiated, the exact trade equivalent in crypto is moved into escrow.

     4. Choose the offer time limit by inserting a number into the minutes field.
    8.2.png

    This indicates the amount of time your trade partner has to make their payment. If the buyer has not clicked Paid before the payment window expires, the trade will be automatically canceled.

    5.  Check if all details are correct and click Next step to proceed.
    9.2.png

    Step 3 Trade instructions

    1. Choose offer tags from the Offer tags drop-down list.
    10.2.png

    Offer tags will appear close to the payment method name in the list of offers. It should be something which helps to personalize your offer, add additional information to it. 

    Example: All bank transfers, Instant payment, Long term buyer needed.

    Note: Can’t find the tag you’re looking for? Suggest a new one by clicking the Suggest a new one to us link.

    2. Create your offer labels. Type them into the Your offer label field.
    11.2.png

    Labels are used to draw attention to the most important specifics of your offer. 

    Example: no ID verification needed, quick release, receipt required and more.

    Note: For Bank Transfers the bank name is used instead of a label.

    3. Write offer terms for buyers. Type them into the Offer terms for the buyer field.
    terms_for_buyer.png

    This info will be shown publicly in your offer. It should have short and clear details: do you want a buyer to provide a photo of his ID? Is any receipt or other document needed? Do you want the payment method to be processed in a specific manner? Will you require a considerable amount of time to process the payment? Check more info here.

    4.  Write trade instructions. Type them into the Trade instructions field.
    13.2.png

    Trade instructions will be visible once a trade has started. This should be a clear step-by-step guide for your potential trade partner. Read more information here.

    5. Choose if you need a verification filter for your trade partners by selecting the Verification checkbox.
    14.2.png
    Trading with verified users helps to avoid irresponsible users. However, the number of your potential trades will be lower as some of the users want to keep their privacy online.

    Optionally, click Advanced options for some additional settings:

    • Select a target country from the Target country drop-down list.
      You can choose countries where you would like to get your trade partners. 
    • Adjust offer visibility by selecting Show this offer only to users in your trusted list checkbox.
      Visibility can be set for your trusted users only. It is useful if you have a list of traders marked as trusted and you want to trade only within this group of people.
    • Set a minimum amount of trades required by typing a number in the Minimum trades required field.
      This is useful when you want to trade only with experienced Paxful users. Set a minimum you consider valid for you.
    • Set a fiat limit for new accounts by typing a number in the Fiat limit for new accounts field.
      You can use this option not to risk big amounts with users of a few trades and a low reputation.
    • Set limitations by countries. Select an option from the Limitation by countries list and insert a country in the field below.
      You can make your offer visible or hidden to customers from specific countries. This is related to IP address and smart country detection.
    • Adjust Proxy/VPN limitations by selecting an option from the Proxy/VPN limitations list. You can choose whether to trade with all users or avoid those with VPN and Anonymizer.
    • Choose working hours for your offer under the Working hours section. Choose the days of the week and times during each day when you want this offer to be active. Read more here.

    Advancedoptions111.png

    AdvancedOptions222.png

    AdsvancedOptions333.png

    6. Configure your kiosk trade settings by selecting options from the list. To activate the Kiosk trade settings list, click Change settings.
    16.2.png

    Kiosk trades come from Paxful Kiosks implemented on partner websites. These kiosks enable the partner's customers to buy crypto from Paxful vendors from outside the Paxful platform. This means more incoming trades for you. These customers typically have no prior trades and have probably not created a profile or completed ID verification. You have an option to decide whether or not to allow such trades and set custom rules for them.

    7. Check if all details are correct and click Create offer to proceed.
    17.2.png

     

    Note:

    • You can always return to the previous step by clicking the Previous step button.
    • You can change and edit your offer later.
    • Offer cannot be changed once a trade has started.
    • Once your offer is created, you can check it on your dashboard. Use Vendor dashboard to edit and manage your offers.

    Your offer is created. Wait for buyers to start trades. 

    Check our Terms of Service and rules to sell cryptocurrency. In case of any issues, feel free to contact our Support.

  • Margin: how it works

    Whether you want to buy or sell Bitcoin on Paxful, it is important to know the role margin plays on your trade offers. The trading flow on our marketplace is quite user-friendly and self-explanatory. However, this article provides you additional insights on how margin can be used to improve your trading experience.

    Setting a margin in your offer to make a profit

    On Paxful, you can create offers to either buy Bitcoin or sell them. It’s vital to understand how to use the margin percentage correctly, to make your offers both profitable and competitive.

    Setting a margin for an offer to buy Bitcoin

    While creating offers to buy Bitcoin, you need to understand that the margins work in a counter-intuitive way. 

    Note:

    • While buying Bitcoin, a negative margin gives you profit.
    • While trading Bitcoin, the most important part is not the amount of actual Bitcoin you buy or sell, but how much you earn or spend for it in traditional currency.

    Let’s take a look at some examples of how a margin percentage can be used for an offer to buy Bitcoin.

    Example 1: 

    Suppose you create an offer to buy Bitcoin with bank transfers and choose a 5% margin. This means you are going to pay 5% above the market price for every purchase you make. In other words, at the end of the trade, you’ll be transferred to the seller’s account 105% of the value of whatever fraction of Bitcoin you choose to buy.

    How much will you earn as a buyer of Bitcoin? 

    When you’re buying Bitcoin, the concept of “profit” is subjective. The lesser you pay above market price for your Bitcoin, the better that deal will be for you. For example, if you buy Bitcoin at a 5% margin, you don’t make a direct profit, but rather you get your Bitcoin for a relevantly low fee. This is acceptable because as soon as you have Bitcoin, you can sell it yourself on Paxful at a profitable price or you wait for the Bitcoin to grow in value when the market price goes up.

     In the above-mentioned sample offer with a 5% margin,

    You pay 100 USD 

    You get 95 USD worth of BTC

    How attractive is this margin for a Bitcoin seller?

    How attractive your margin depends on two factors:

    1. As long as the Bitcoin seller gets even a little bit more than the Bitcoin market price, your offer may be considered as attractive.
    2. You can look through existing offers for the same payment method, country, and currency, to find out how they are priced. You can also check other trading platforms or simply check our Sell Bitcoin list.

    Example  2:

    If you have a prepaid card or gift card that you don’t need anymore, you could sell it for Bitcoin. Prepaid cards and discount gift cards are usually sold at higher margins. You can set a margin of 15% for your offer and you’ll find a Bitcoin seller who is willing to trade with you as you’re offering to buy their Bitcoin at 15% above market price.

    How much will you earn as a buyer of Bitcoin? 

    As a result, you will pay 115% for the Bitcoin you are planning to buy. In other words, your 100 USD card will be sold for 85 USD. 

    You pay 100 USD in Gift Cards

    You get 85 USD in BTC

    Setting a margin for an offer to sell Bitcoin

    While creating offers to sell Bitcoin, it is good to have a thorough understanding of how margins work. 

    Note:

    • When selling Bitcoin, a positive margin gives you profit.
    • While trading Bitcoin, the most important part is not the amount of actual Bitcoin you buy or sell, but how much you earn in your favorite currency equivalent. Always pay attention to the amount in the traditional currency.

    Let’s take a look at some examples of how a margin percentage can be used for an offer to sell Bitcoin.

    Example 1: 

    Suppose you create an offer to sell Bitcoin for cash and set the margin at 15%. This means that your offer price of Bitcoin is 115% of the current market price. 

    How much will you earn as a seller of Bitcoin?

    You’ll earn 15% on every sale. So, for every 100 USD you receive in cash you’ll pay a Bitcoin equivalent of about 85 USD to the buyer, plus a 1% fee for using our secure escrow. This 1% fee is calculated based on the trade amount which is 85 USD.

    You sell about 85 USD in BTC

    You get 100 USD

    Is this margin attractive to a Bitcoin buyer?

    Whether your margin is attractive to the buyer or not depends on various factors like how the market is doing, the buyer’s preferences, and so on. You can check other offers using the same payment method, country, and currency to get an idea of the acceptable margins. Also, see our Buy Bitcoin offer list to know what buyers are looking for.

    Example 2:

    Let’s say, you want to sell your Bitcoin via PayPal transfer. If you need to sell your Bitcoin very quickly, you can decide to set an offer price below the market price, and you’ll be selling at a loss. For example, if you set a margin of -10% the price of your Bitcoin is 90% that of the market price.

    How much will you earn as a seller of Bitcoin?

    Since you chose to sell below market price, you’ll lose 10% on every sale. So, for every 100 USD you receive on your PayPal wallet, you’ll pay 111 USD in BTC to the buyer, plus a 1% fee for using our secure escrow. 

    You get 100 USD via PayPal

    You sell 110 USD in BTC

    Is this margin attractive to a Bitcoin buyer?

    Yes, if you offer Bitcoin at a price lower than the current market price, buyers will show more interest in your offer. To get a better idea, you can check other offers with the same payment method, country, and currency or check out our list of Buy Bitcoin offers.

    Margin in an offer vs price of Bitcoin in an offer list

    To trade on Paxful it is also important to understand how the margin that you set for an offer relates to the Bitcoin price shown in our public listing. In other words, how your potential trade partners see your offer. 

    Here is the formula which calculates the % above or below market price and how much your trade partner gets on the dollar:

    OfferPrice = MarketPrice + ((MarketPrice / 100) * Margin)

    Get on dollar = MarketPrice / OfferPrice 

    % above/below market price = (OfferPrice / (MarketPrice / (OfferPrice / 100)) - 100

    Offers to buy Bitcoin

    Example 1: 

    Suppose you create an offer to buy Bitcoin via bank transfers with a 10% margin. 

    Your potential Bitcoin sellers will see the following: get on dollar 1.05 and the price of Bitcoin 10% above market price.

    Where do these numbers come from?

    Example market price: 7000 USD

    Your potential trade partner will see the following:

    Get on dollar 7000 / 7700 = 0.91 

    % above/below market price (7700 / (7000 / 100)) - 100 = (7700 / 70) - 100 = 110 - 100 = 10%

    10% above market price

    Example 2:

    Suppose you create an offer to buy Bitcoin using Ethereum with a -15% margin.

    Example market price: 8500 USD

    Your potential trade partner will see the following:

    Get on dollar 8500 / 7225 = 1.18 

    % above/below market price (7225 / (8500 / 100)) - 100= (7225 / 85) - 100 = 85 - 100 = -15%

    15% below market price

    Offers to sell Bitcoin

    Example 1: 

    Suppose you create an offer to sell Bitcoin for gold and set a margin of 20%.

    Your potential Bitcoin buyers will see the following: 

    Get on the dollar 0.83 

    Price of Bitcoin 20% above market price.

    The math for these numbers is as follows:

    Example Bitcoin market price: 9550 USD

    Offer Bitcoin price: 120% of 9550 USD = 11460 USD

    Get on the dollar: 9550 / 11460 = 0.83

    % above or below market price (11460 / (9550 / 100)) - 100= (11460 / 95.5) - 100 = 120 - 100 =  20

    20% above market price

    Example 2: 

    Suppose you create an offer to sell Bitcoin for cash payment with a -2% margin.

    Your potential Bitcoin sellers will see the following: 

    Get on the dollar 1.02 

    Price of Bitcoin 2% below market price.

    The math for these numbers is as follows:

    Example Bitcoin market price: 5000 USD

    Offer Bitcoin price: 98% of 5000 USD = 4900 USD

    Get on dollar: 5000 / 4900 = 1.02

    % above/below market price (4900 / (5000 / 100)) - 100= (4900 / 50) - 100 = 98 - 100 =  -2

    2% below market price

    Discount on offers to buy Bitcoin for gift cards

    As with all other payment methods, when creating an offer to buy Bitcoin with your gift cards, you have to set a margin. However, potential Bitcoin seller will not see a percentage above or below the market price. Nor will they see how much they’ll get on the dollar. Instead, such offers show how big the discount is for a gift card. 

    Here’s an example:

    Suppose you create an offer to buy Bitcoin with gift cards and set a margin of 20%. This means you’ll buy Bitcoin at 120% of the market price.

    Your potential trade partner will see the gift card offer with a 15% discount. So how is this discount calculated?

    100 * (1 - MarketPrice / OfferPrice * (1 + Paxful escrow fee / 100))

    Let’s take an imaginary Bitcoin price of 1000 USD and a gift card type with a 2% escrow fee.

    100 * (1 - 1000 / 1200 * (1 + 2 / 100)) = 100 * (1 - 0.83 * 1.02) = 100 * (1 - 0.8466) = 100 * 0.1534 = 15% 

    Note: If you create an offer to sell Bitcoin for gift cards, your trade partners see a percentage below or above market price and how much they earn on the dollar. 

    Paxful fee for offers to sell Bitcoin

    There’s an escrow service fee when you sell Bitcoins on Paxful. The fee depends on the payment method you choose.

    Does your offer margin include the fee? 

    No, the margin and the eventual offer price exclude the escrow fee.

    Is the fee included in the calculations shown to your trade partners? 

    In the public offer list, your potential trade partner will not see the escrow fee. They’ll only pay attention to the % below or above market price and how much they will get on the dollar.

    Note: Discount for offers to sell gift cards does include escrow fees. 

    Using positive and negative margins

    When you trade on Paxful, your margin can be either positive or negative. We want to give you the freedom to use both types of margins so you can be as flexible as you need. 

    When is it good to use a positive margin?

    Usually, you would set a positive margin in your offer if you want to sell your Bitcoin at a profit.

    Here’s an example:

    Let's assume you want to exchange your Bitcoin for money directly. In this case, you create a sell offer for a bank transfer. You decide that you want to make a  25% profit. To achieve that, you need to set your margin at 25%. As a result, you’ll get 125% of the transfer value.

    For example, if the trade happens for 100 USD, then 100 USD is 125% of the value of Bitcoin you’ll owe the buyer.

    In other words, you’ll pay 100% of 100 USD to the buyer. That will be: 100 / 125 = 0.8

    This means that the buyer gets 0.8 USD worth of Bitcoin for every dollar that they pay you.

    Based on the original assumption that the buyer pays you 100 USD, they’ll get 80 USD worth of Bitcoin and this means that you save 20 USD worth of Bitcoin on this trade.

    When is it good to use a negative margin?

    Usually, you would set a negative margin in your offer if you want to buy Bitcoin, so that you’ll end up paying less for the amount of Bitcoin you get from the seller.

    Here’s an example:

    Let's say you want to create an offer to buy Bitcoins for your gift cards. You decide to make your offer attractive to Bitcoin sellers and you are willing to set a margin of -5%.

    This means that your asking price for the Bitcoin is 95% of the actual selling price.

    In an example of trade for a gift card worth 200 USD, you’ll receive 190 USD worth of Bitcoin. In this case, the seller makes a profit of 10 USD worth of Bitcoin on the 200 USD trade, which is 5%.

    100 / 95 = 1.05 USD per 1 dollar - Bitcoin seller’s profit.

    Before choosing a margin for your offer, take into account the margin limits set for certain payment groups.

See all 14 articles

Trades

  • How do offer tags work with Automated Trades?

    The automated trade flow has a few designated offer tags that allow you to customize your trading experience. When offer tags are applied to an offer, it allows sellers to search for exactly what they want in a trade. 

    We’ll highlight the following offer tags in this article:

    Each of these offer tags will change the trade flow to only ask the buyer for the required information based on the rules activated when the tag is selected.

    Check out what each offer tag will look like for a buyer in the trade flow:

    Tag: No receipt needed

    No_Receipt_Needed-_Final_Copy.png

    • In this trade flow, the buyer will be prompted to upload an image of the gift card and the card code and value. The buyer will not be prompted to upload an image of the receipt.

    Tag: E-gift card only

    E-gift_Card_Only_-Final_Copy.png

    • In this trade flow, the buyer will be prompted to upload a receipt for their e-gift card, and enter the card code and value. The buyer will not have the option to use a physical gift card.

     

    Tag: Physical card only

    Physical_Card_Only_-_Final_Copy.png

    • In this trade flow, the buyer will be prompted to upload a receipt for the physical gift card, an image of the gift card, and they will need to enter the code and value.

     

    Tags: Physical card only + No receipt needed

    Physical_Card_Only___No_Receipt_Needed_-_Final_Copy.png

    • In this flow, the buyer will need to upload an image of their physical gift card, and enter the code and value of the card. No receipt will be required with these offer tags applied.

     

    Tags: E-gift card only + No receipt needed

    E-gift_Card_Only___No_Receipt_Needed_-_Final_Copy.png

    • In this flow, the buyer only needs to enter the gift card code and value for their e-gift card.

    When an offer has tags applied, they will look like this on the offer page:

    Tag_Example_-_Final_Copy.png

    Note: If no tags are chosen, the buyer will be presented with all of the available options.

  • Paxful escrow

    Paxful’s escrow feature aims to ensure a fair trade experience for both parties. Paxful is a peer-to-peer cryptocurrency marketplace where people can meet and safely trade crypto using over 300 payment methods. When a trade starts, the cryptocurrency from the seller’s wallet is automatically moved into a temporary safe deposit account (escrow) where it will be held until the transaction is complete.

    So how does the escrow work?

    When a trade starts, the seller’s crypto is automatically transferred into our secure escrow. 

    Note: The amount transferred into the escrow is the trade amount plus escrow fee.

    How escrow helps cryptocurrency buyers: If you as a  buyer make the payment but the seller refuses to release your crypto, the secure escrow serves as a guarantee. The seller’s cryptocurrency will stay in escrow until our moderators step in to investigate the situation and award the cryptocurrency to the deserving party.

    How escrow helps cryptocurrency sellers: Sometimes a buyer may not be able to finalize the payment for the cryptocurrency. If you’re the seller in this case, then your cryptocurrency is safely returned back to your wallet.

    Once the payment is made and confirmed, the seller can release cryptocurrency from escrow to the buyer, and this will mark the completion of the trade. 

    escrowImage.png

    Here is more information on how you can start a dispute. Also, check how you can contact our 24/7 dedicated customer support team.

  • Paxful trades flow

    All Paxful trades flow in a similar way. However, you may encounter some specific cases depending on the payment method you choose. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Buying cryptocurrency

    Find an offer on our Buy Bitcoin list. For more information on how to buy crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Selling cryptocurrency

    Find an offer on our Sell Bitcoin list. For more information on how to sell crypto see our guide.

    You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.

    Note: Some payment methods on our platform have automated trade flow. Here is the list:

  • Trade status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful may have a different status. You can see the exact status of your trades from your dashboard. There are eight statuses your trade could possibly have:

    Active funded – a trade has started, and funds have been transferred from the seller’s wallet into trade escrow.

    Paid – a buyer has marked the trade as paid. It means that a buyer of cryptocurrency is sure that he has made the payment and has actually clicked the Paid button.

    Expired – every trade has a payment window for a buyer to make a payment. When a trade is funded, but a buyer failed to mark a trade as paid, the payment window expires. This status means that a trade has been cancelled.

    Cancelled – a buyer or a seller has willingly cancelled a trade.

    Dispute open – a buyer or a seller has opened a dispute.

    Successful – a seller of cryptocurrency has released funds from the trade escrow to the buyer’s wallet.

    Awarded seller – a dispute has taken place, and cryptocurrency was awarded to the seller of cryptocurrency.

    Awarded buyer – a dispute has taken place, and cryptocurrency was awarded to the buyer of cryptocurrency.

  • Watermarking images

    Why Paxful watermarks images?

    You may have noticed that all images uploaded in trade chat have a watermark with a trade number and our platform's name. This is a security measure, which prevents sensitive information such as gift card images from being used in fraudulent activities such as irresponsible re-selling or brokering. We want to prevent scammers from re-selling any gift cards which they manage to obtain on our platform.

    When images are not watermarked?

    There are also reasons for possessing a clear non-watermarked picture. One of those reasons, for example with gift cards, is to solve any questions with the gift card company. So how to get not watermarked images?

    1. The KYC/ID verification process should be completed and successfully confirmed.
    2. Images in the trade chat will then be shown without a watermark 24 hours after the cryptocurrency has been released.
  • Gift card trade specifics

    Gift cards are one of the most popular ways that the unbanked use to earn crypto and enter the peer-to-peer economy. However, using gift cards to trade for crypto poses certain risks and we want you to be aware of these important specifics. At Paxful, we do our best to minimize all the downsides and foster a safer trading environment, but it’s imperative that you know how to protect yourself while trading. Here are some main cornerstones to consider:

    1. Gift card seller 

    1.1 High number of bad cards/codes. 

    The percentage of codes that may be inactive or invalid is relatively high. Depending on the market and gift card type, you may find anywhere between one and five invalid codes out of 10 codes.

    Solution: To relieve this situation, we have expanded our customer support team and are using more advanced technology to make it more difficult for invalid codes to get into our platform.

    1.2 Coin locking. 

    Gift card sellers may not always be certain about the validity of their codes. Still, they may keep the trade active by insisting that their cards are valid. When a buyer doesn’t trust the code and initiates a dispute, the cryptocurrency of a gift card buyer remains immobile and locked in the secure trade escrow.

    Solution: For such cases, we have an efficient dispute-handling procedure that decreases the handling time significantly and releases cryptocurrency back to the cryptocurrency seller quickly.

    1.3 Brokering. 

    Some of our users neglect the details in our Terms of Service and attempt to re-sell the same gift card multiple times — this is a violation of our TOS. Brokering, or reselling gift card codes, is fraudulent behavior and poses risks and time loss for gift card buyers.

    Solution: To counter this, we have grown our dispute-handling teams significantly across the globe. All confirmed brokers are subject to getting banned from our platform.

    2. Gift card buyer

    2.1 Unauthorized use of codes by cryptocurrency sellers. 

    In some cases, you may encounter a cryptocurrency seller with fraudulent intentions. Such traders redeem valid codes but deny having done so. This is a complicated issue — please see more details in the next point.

    Solution: Paxful invests heavily in tools that help in the investigation and KYC process to check our cryptocurrency sellers’ background and transaction history.

    2.2 Cryptocurrency sellers (vendors) are favored during disputes. 

    Crypto buyers who bring gift cards to our platform may have the impression that cryptocurrency sellers have an advantage during disputes.

    Here’s why: 

    • A high percentage of cards offered in trades by gift card holders is invalid.
    • Many gift card sellers refuse to provide proof of card ownership.
    • Inexperienced gift card holders start a trade without reading offer terms and instructions.
    • Some gift cards cannot have their balance checked.

    2.3 Unresponsive seller. 

    This happens when the cryptocurrency seller stops communicating and does not release cryptocurrency even after the gift card seller provides a code. This may be due to specific trade flow, usually mentioned in the seller’s offer instructions, but it may also be the seller using the code without paying the gift card buyer. The latter then is left with the only option to cancel the trade.

    Solution: We have increased the staff number in our Support Team so that we can assist gift card sellers as quickly as possible.

    3. Evidence required for disputes

    The following items are required as evidence to facilitate a smooth and fair resolution of any trade disputes:

    3.1 A photo of the original gift card with your Paxful trade chat clearly visible in the background.

    Edited or photoshopped images are not accepted.

    3.2 A complete photo of the original receipt. 

    All four corners of the paper receipt must be visible in the photo.

    3.3 For electronic codes (e-codes), an invoice for the original payment and a video recording of the bank statement as proof of purchase.

    E-codes require clear proof of ownership just as physical gift cards do.

    3.4 Proof of exchange between the third party’s customer support.

    We may request the gift card seller to contact the gift card company for additional evidence.

    4. Long dispute handling time

    4.1 Average dispute handling time may be up to three weeks.

    The volume of bad trades involving used gift card codes impacts the handling time for gift card disputes.

    4.2 Disputes take a long time due to the following factors:

    • High volume of disputes.
    • Complete lack or partially presented evidence from both sides.
    • No special agreements between Paxful and gift card companies.
    • Unresponsive users.

    5. Irresolvable disputes

    A dispute may go unresolved under the following circumstances:

    5.1 Neither side managed to provide adequate evidence to our moderators.

    With some disputes, our moderators simply do not receive enough cooperation from either side. This may render a dispute-solving process close to impossible.

    Solution: By implementing more strict ID verification requirements, Paxful aims to decrease the number of irresponsible users in general.

    5.2 The gift card balance cannot be checked for some gift card types.

    It is very important to remember that Paxful is an intermediate platform. We do not possess special tools to check personal e-codes or gift cards.

    Solution: To avoid such a scenario, we invest in advanced ID verification tools and check suspicious users’ transaction history closely.

    If you’d like to learn more about buying cryptocurrency with gift cards, please click here. We also have an article and a video to guide you through disputes. If you have lost a gift card dispute, please see additional information here.

See all 18 articles

Disputes

  • Why did I lose a gift card dispute?

    You could lose your dispute due to any of the following reasons:

    • Not providing valid evidence requested within 12 hours of the dispute.
    • Unable to prove that you are the original owner of the gift card. We do not advise selling a card that you did not originally buy. No brokering of gift cards is allowed.
    • Selling a used or invalid gift card.
    • A violation of the other party’s offer terms and/or trade instructions.
    • You redeemed a valid gift card and did not release the cryptocurrency.
    • Other violations of Paxful’s Terms of Service. 

    Warning: Some of these reasons could lead to you being permanently banned from our platform.

    Supporting the trade of gift cards for a cryptocurrency is complicated. The guidelines we follow are to protect the Paxful community when a gift card trade is disputed.

    What to do during a gift card dispute?

    Paxful conducts thorough investigations to resolve gift card disputes, despite minimal support from gift card services. If you enter a dispute, you must be prepared to prove that you are the owner of the card. If you are not the original owner of the gift card, this makes proving the validity of the gift card very difficult. For this reason, sellers of cryptocurrency are highly favored in such disputes. 

    What do we ask for in gift card disputes?

    • A photo of the original gift card with your Paxful trade chat clearly visible in the background
    • A complete photo of the original receipt (no cut-offs)
    • For electronic codes (e-codes), an invoice of the original payment and video recording of your bank statement as proof of purchase
    • Proof of conversation with the gift card issuing company’s customer support
    • Any additional evidence as required by Paxful (Example: ID Verification)

    Note: Gift card disputes may take up to three weeks to resolve. Following the moderator's instructions and being responsive in the trade chat is important in resolving the dispute in a timely manner. Here’s a detailed article about the dispute process.

    As per our Terms of Service, we remind you that Paxful is not a licensed gift card vendor nor an authorized dealer of any gift card issuer - and brokering or reselling gift cards is strictly prohibited on our platform. Paxful understands that gift card disputes can be quite challenging and we are continuously working towards solutions to make the trading experience safe and secure for all our users.

  • Disputes

    Paxful offers an opportunity for our customers to freely trade crypto with each other. Although the vast majority of the trades go smoothly and successfully, there are cases that require the intervention of a third party our moderators. On Paxful we have our own dispute system through which we settle conflicts between our users in the best way possible. This article will give you an overview of the dispute resolution process. 

     

    Video

    Here’s a short and informative video on the topic:

    Cases to start a dispute

    There are different situations when you should consider starting a dispute with your trade partner. Here is the list of such cases you will find on our website:

    As a buyer

    • Payment issue You have followed the seller’s instructions, paid for the cryptocurrency, but the seller refuses to release the cryptocurrency to you.
    • Unresponsive vendor — You have made the payment but the seller has stopped responding to your messages and has not released the cryptocurrency to you.
    • Other — You can always start a dispute if you notice any violation of Paxful’s Terms of Service (link). For example: If your trade partner impersonates a Paxful moderator, attempts to steal your Paxful account details, forces you to continue a trade outside Paxful website, and so on. 

    As a seller

    • Coin-locker The buyer has marked trade as “paid” but is unresponsive and inactive.
    • Payment issue the buyer is active, is stating that they have made an attempt to pay you, but you see an issue with the payment.
    • Other — You can always start a dispute if you notice any violation of Paxful Terms of Service. For example: If one of the parties impersonates the moderator, attempts to steal your Paxful account details, or forces you to continue a trade outside Paxful website.

    Timeframes for disputes

    Although you can start a dispute and invite moderators to assist you with the trade, when you can do so depends on certain conditions as elaborated in the table below:

    Condition Cryptocurrency Seller Cryptocurrency Buyer
    Before a trade is marked as “paid”. Cannot start a dispute. Cannot start a dispute.
    A trade is marked as “paid” within five minutes from when it was started. Can start a dispute in 30 min. Can start a dispute in 3 h.
    A trade is marked as “paid” after more than five minutes since it was started. Can start a dispute in 3 h. Can start a dispute in 3 h.

    Note: You cannot dispute canceled or completed trades. In this case, you must start a new trade with the same user or report an issue by contacting Support.

    Steps to start and win a dispute


    1. In the trade chat, click Dispute.

    Dispute1.pngThe Dispute dialog box appears.

    2. Select a dispute reason from the list and explain what happened clearly in the text box below.

    Here are the dispute options for sellers and buyers:

    • Cryptocurrency seller: Coin locking, payment issue, other.
    • Cryptocurrency buyer: Unresponsive vendor, payment issue, other.

    For more info about dispute types, see Cases to start a dispute.

    3. Click Start dispute and check your trade chat for a message from a moderator.

    Dispute2.png

    4. Provide as much evidence as you can, such as:

    • Proof of payment (transaction receipt, a screenshot of payment, video proof)
    • Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
    • Operation screenshots or video recording.
    • Phone call recording of a conversation with the third party’s customer support.
    • Any additional proof as requested by our moderators.

    The dispute will be investigated by our moderators and a decision will be made based on the evidence provided by both parties. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.

    Note: 

    • Once you have submitted a dispute request, you do not have to contact our Support. Our moderators will definitely look into your case as soon as possible and reach out to you.
    • Dispute investigation is a complicated process and may take time (up to three weeks). We are grateful for your patience and understanding.
    • Don’t flood the chat with messages as it may hold up the moderator. Wait for the moderator to join the dispute for investigation.

    How to cancel your dispute?

    If you have started a dispute but changed your mind and want to cancel it, do one the following:

    • If you started a dispute as a seller and you see that the buyer has resolved the issue from their side, click Release.
    • If you started a dispute as a buyer and you see that the issue has been resolved, click Cancel.

    Tip: To ensure the best solution possible, wait for a moderator and let them decide on how to solve the dispute.

    Reasons for losing a dispute

    If you lose a dispute, it could be for several reasons. The most common reasons are:

    • You were not able to provide clear reasons and evidence as requested by the moderator
    • The evidence you provided was not enough

    We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. A decision is made only when the investigation is finalized to the moderator’s satisfaction. Read more here: Why did I lose a gift card dispute? 

    Read more on how to protect your funds from scammers in our security guide. If you trade with gift cards, check out these articles: Gift Card Trade Specifics.