Restoring Access to 2FA

Having 2FA set on your account significantly improves the security level of your cryptocurrency wallet. However, sometimes you may lose access to your 2FA due to any of the following reasons:

  • Your phone is lost or damaged.
  • The authentication app is deleted.
  • You switch to a new device, and the app with all the codes cannot be transferred to your new device.
  • Your phone number has changed.

If this happens, click "Trouble logging in?" when you're asked to enter in your 2FA code. From there, we'll ask you some questions and we'll see how we can help.

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