Lost access to my 2FA

Having 2FA set on your account significantly improves the security level of your bitcoin wallet. However, it may happen that, once 2FA was set, access to the SMS or the code from Google Authenticator gets lost. This may happen due to an issue with your phone number, authentication app or the device itself. Such a situation can be solved for you by our Customer Service Team. 

Please contact us by writing to [email protected].

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