What Do I Do If I Have a Transaction or Hedging Issue?

There could be a few reasons why your actions on Paxful could be taking longer than usual. In this article, we will discuss what to do when running into these issues.

Check Paxful’s Status Page

One solution to figuring out why you may be having issues on Paxful is to check our Paxful Status Page. 

On this page, you can see which areas on Paxful are currently running. You can also see if the Paxful team anticipates any delays. We have status checks for specific areas of Paxful. The areas on the status page include Marketplace, Wallet, Account, Notifications, API, and Mobile Apps.

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You can also check for any incidents the site previously underwent. This will tell you if there are any current issues that are being investigated, identified, or resolved.

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Check the Transaction Status 

One of the reasons why your trade may not be completed at a fast rate is that the blockchain is taking time to confirm your trade. This could be due to mempool congestion. In this instance, you can check your Bitcoin transaction status. By doing this you can gather more information about your transaction and where it is in the blockchain.


What to do if you still don’t have an answer?

If you still don’t have an answer after following the above steps, we recommend that you reach out to support. You can also check out our Technical Problems and Solutions page on our help center.

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