Reporting a problem in a trade

If you were buying cryptocurrency on Paxful and you think you were scammed by your trade partner, here’s what you can do.

Note:

  • If your trade hasn’t been cancelled yet, start a dispute right away.
  • You can report a problem only after the buyer has marked the trade as “Paid”.

 1. On the bottom of the trade page, click Report a problem.

Trade-click-reporting-new.png

The Report a problem dialogue box appears.

Offer-report-a-problem-dialogue.png

2. Choose a report type, write a detailed description in the Description field, and click Report.

Report types for a seller of cryptocurrency:

  • CoinlockerYour trade partner is not responsive and just holds your cryptocurrency in escrow.
  • ScammerIf your trade partner is trying to obviously scam you. Note that repeated abuse of this report type may get you banned!
  • Abusive languageYour trade partner is using abusive language in chat.
  • Used gift cardGift card is already redeemed.
  • Impersonating moderator—Some user is pretending to be a Paxful moderator. Remember that Paxful moderators have a light blue background behind their text!
  • OtherThere’s no type that matches your problem.

Report types for a buyer of cryptocurrency:

  • Abusive language—Your trade partner is using abusive language in chat.
  • Unresponsive trade partner—Your trade partner is not responding. (Please wait a couple of minutes before reporting)
  • Ripper—Your trade partner has ripped you off.
  • Outside escrow—Your trade partner hints to complete a deal outside Paxful escrow.
  • Other—There’s no type that matches your problem.

TRade-click-report.png

Your report has been submitted. 

Here are some safety tips to help you protect your funds.

 

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