Not Receiving Emails from Paxful

If you’re not receiving emails from Paxful, here’s what you can do to fix this:

  • Ensure you have logged in to the correct email address which you used to register on Paxful.
  • Check your spam folder. Sometimes our emails could be sitting there.
  • Whitelist Paxful email addresses. Meaning, add our email addresses to your trusted list of senders. (The process may vary from one email service provider to another.)
  • Email addresses to whitelist:
  • Ensure that your email client or service provider is working normally.
  • Select a popular email domain if possible.

Check out our security guide for more information on how to protect your Paxful account. If you receive a suspicious email from our company, read this article to find a solution.

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