Unresponsive trade partner

Unresponsive trade partners are a common sight.

Are you selling bitcoin and your buyer ends up not responding?
Don’t worry because as long as the buyer has not clicked “Mark as Paid” then your bitcoins will be freed from escrow once the trade expires. If the buyer clicks “Mark as Paid” but you didn’t receive any payment, you can ask the buyer to cancel the trade as no payment has been provided. If the buyer won’t cancel then a countdown will appear. Wait for that countdown to finish then you’ll be able to click “Dispute”. Once a dispute has started, give time to the moderators to look into it. You should eventually be rewarded back the bitcoins. Note that verified vendors have an advantage here. 

The same goes for buyers who started trade with the unresponsive vendor. If you have started trade and vendor seems to be offline or doesn’t reply to you the best you can do is cancel the trade and try your luck with the other vendor.  If the vendor was responsive, approved the payment and then become unresponsive, you need to “Mark trade as Paid” so that trade doesn’t expire. If the trade expires, the seller gets his bitcoins back from the escrow. If you forget to click on “Mark as Paid”, but payment has been already done then it’ll be much harder to get your coins.

For more information on disputes, click here.

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