Reporting malicious users is a way to keep yourself and the community safe. Here’s what you can report on the Paxful marketplace.
Report a problem—Both sellers and buyers can report a problem with a trade, regardless of whether the trade is successful or not. Visit this page to see how to report an issue with your trade.
Report a scam—If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, report it right away.
Report a chargeback—While selling cryptocurrency some payment methods have an option to make a chargeback. This means that after you’ve received payment for your crypto your trade partner can request their funds back, if the third-party payment service allows it. Visit this page for more information on reporting a chargeback.
Note: If you want to report an issue but your trade hasn’t been cancelled yet, it is better to start a dispute.
All these reports will be reviewed by specialists and you’ll receive an update via email. Make sure that you’ve explained the problem in detail and submitted enough evidence.