General

General

  • What is Bitcoin?

    Bitcoin is an online currency that can be sent to anywhere in the world using the internet, just like sending an email.

    To send or receive bitcoins, you’re going to need a bitcoin wallet. A bitcoin wallet is your very own online wallet where you can store all your hard-earned bitcoins. When you join Paxful, you get a safe, free and super simple to use bitcoin wallet. The Paxful bitcoin wallet works with every other wallet. With every bitcoin wallet comes a wallet address. You can send your wallet address to people and they, in turn, can send bitcoins to your wallet. With your very own wallet, you can send, receive, and store bitcoin. You can also see all transactions just like your online banking.

    You can also use bitcoin to buy things online from stores that accept it as a payment method. Ever since its invention, there have been more and more businesses that accept bitcoin as payment so go try your luck, and the store you’re looking at might accept bitcoin. Imagine the convenience of doing all your business transactions online using a safe and reliable wallet like Paxful’s.

    The most challenging part of bitcoin is getting your first bitcoin. This may be even harder for you if you don’t have a bank account. Luckily, Paxful accepts over 300 methods of payment so look through them and see which one works best for you. At Paxful, you buy bitcoin from Paxful vendors which are people who sell their bitcoin at a profit. This is because they accept many different forms of payments like gift cards, Western Union, bank transfers, and much more. Getting your hand on some bitcoins has never been this easy! When you decide on a way to pay and find a good deal, then follow the instructions the vendor gives you and you will have bitcoins to your wallet in minutes.

    Once you’ve got your first bitcoin, be sure to secure your account with activating our 2-Factor Authentication or better yet, use Google Authenticator for a much more secure experience. With those in your hand, you are ready to bask in the glory of peer-to-peer finance!

    Paxful provides a safe marketplace where you can buy and sell bitcoins using over 300 payment methods! Read more about how to use our platform and keep on trading using Paxful!

  • What is Paxful?

    Paxful is a leading peer-to-peer finance platform for trading bitcoin.

    In 2014, Ray Youssef and Artur Schaback founded EasyBitz which was then renamed to Paxful. They had one goal in mind when they created it: to make bitcoin easier for everyone from businesses to merchants.

    A lot of big problems in the world revolve around money, specifically earning it and transporting it. Sending money around the world is not fast or cheap in any way, but Paxful changed that.

    Paxful is the leading peer-to-peer bitcoin marketplace where buyers and sellers are connected for business. Having over 300 payment methods available on Paxful makes it incredibly easy to find suitable offers. We give the users complete control over their money. Along with our escrow system and our dedicated 24/7 customer support, Paxful is also extremely secure if you know how to minimize the risk and know how to secure your account. Upon sign up, Paxful users are given a FREE wallet.

    The peer-to-peer system of Paxful removes borders and limits. You can think of your Paxful account as your very own financial passport. With it, you can send money and buy things from halfway around the world. Build a business with our affiliate program.

    Our community has over 2 million users and it continues to grow. These users can make trading on Paxful extremely easy and hassle-free.

    That is Paxful. Money Your Way!

    Create your very own Paxful account today!

  • Payment methods

    There are over 300 ways to buy and sell bitcoins on Paxful.

    Here are some of our more popular payment options:

    1. Buy bitcoins with Bank TransferCash
    2. Buy bitcoins with Online Wallets like PayPal, Skrill, Neteller
    3. Buy bitcoins with iTunes gift cards
    4. Buy bitcoins with Amazon gift cards
    5. Buy bitcoins doing local trades for Cash In-Person
    6. Buy bitcoins with altcoins like Ethereum, Litecoin, Ripple and so on.

    By clicking here, you can search for the ways you want to pay. All you have to do is input the amount of bitcoins you want to buy, the currency and the payment method you’ll be using. If you can’t find the payment method you’re looking for, you can always suggest one! It’s as simple as looking for a link that says “Your payment method doesn’t exist? Click here to suggest a new one”. 

    The ways in which you can buy bitcoins are called “payment methods”.

    Each way you can buy bitcoin is called a “payment method”. You can find a list of all available payment methods here. This list is always growing as Paxful traders in the market are creating new payment methods all the time. Each payment method has its own specifics and risk levels that you need to familiarize with before starting a trade. The peer-to-peer system that Paxful has, encourages this as it makes it easier to buy bitcoins. 

  • Terms of Service and user agreement

    View the latest Terms of Service and user agreement here

  • Paxful fees

    Buying Bitcoin

    • Paxful does not charge any fees to customers who are buying bitcoin.
    • When purchasing bitcoin from another customer on Paxful, you are buying bitcoin at a rate set by the customers themselves. These rates vary based on numerous factors such as your verification status, payment method, currency pair (such as USD, EUR, CNY), and order size.
    • Be sure to evaluate each offer that you choose when buying bitcoin. Tips on how to buy bitcoin can be found here.

    Selling Bitcoin

    • Paxful charges fees to customers who sell bitcoin.
    • The fee varies depending on the method of payment you accept for selling your bitcoin.
      • Bank Transfers: 0.5%
      • Credit/Debit Cards: 1%
      • Digital Currencies: 1%
      • Online Wallets: 1%
      • Cash: 1%
      • Gift Cards: 5% iTunes and Google Play. 2% for every other gift card.
    • This escrow amount is deducted from your Paxful wallet at the beginning of the trade. Upon successful completion of the trade, Paxful receives the escrow fee. If the trade is not completed, i.e bitcoin is released from escrow back to the bitcoin seller, Paxful takes no fee.

     Sending Bitcoin

    • Paxful charges a flat wallet send out fee of 0.0005 BTC for every send out from the wallet to an external Bitcoin address.
    • This fee covers the associated miner fee and maintenance of our secure wallet infrastructure.    
    • Sending bitcoin to another Paxful customer is free of charge for the first 5 transactions sent per month. After that, a fee of $1.00 or 1% of the sending amount, whichever is greater, will be applied to each transaction sent to another Paxful customer. The fee will be charged in Bitcoin and calculated based on the market rate of Bitcoin at the time of the transaction. If you do not have Bitcoin equivalent to $1.00 you will not be able to send funds.

    Please note: An internal wallet send out fee of $1.00 or 1% has been established due to the high amount of off-escrow trades on our platform. Off-escrow trades are trades made without our consent as they happen out of our regular trade process. This fee is used to prevent certain users from abusing our Terms of Service.

How to Buy and Sell

Buy bitcoins

  • Buy bitcoins step-by-step

    Bitcoin is very exciting and we are very excited that you are taking this journey with us.

    Before you start buying, make sure you create an account at Paxful. Paxful gives all of the users a free wallet upon sign up. After you create your account, you will get your free wallet instantly.

    This guide will help to find existing offers. If you want to create your own offer, please check this guide.

    Let’s see what are the main steps to buy Bitcoin on Paxful.

    Step 1

    Start searching for an offer by clicking on “Buy Bitcoin”.

    BuyStep01_.png

    Step 2


    Set your preferred offer requirements:

    • Choose your preferred payment method from a list of over 300 payment methods.
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    • Select the amount you’ll be spending. 
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    • Choose the currency you wish to deal in. 
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    • Select a country.
      BuySTep06.5choose_country_.png

    Step 3


    Сlick “Search For Offers” and you will see a list of offers to choose from. Remember to look at every detail of each offer because all of them play an important role in finding the right offer: how much you get on the dollar, seller’s reputation/activity etc.
    BuyStep07_.png

    Step 4


    Choose an offer and click “Buy” or “View Offer”. This will not start a trade but will guide you to the offer details.

    Please note:
    • You can click on a user to open his profile for more details on your potential trade partner.
    • Note the user’s reputation, activity, verification level, BTC volume, amount of trusted by or blocked by, when the user joined Paxful.


    BuySTep8.1_.png
    Alternative version:
    BuyStep08_.png

    Step 5


    Read the offer terms and decide if the offer conditions fit you.
    BuyStep010_.png
    If you are new to Paxful, feel free to use our guide by clicking on “Take a Tour”.
    BuyStep09_.png

    Once you read through the seller’s offer terms and are happy with them, enter the amount you are willing to trade for and click “Buy Now”.
    BuyStep011__.png

    Step 6

    This opens the trade with the instructions and the chatbox. Once you have followed all instructions of the vendor, sent the required files and documents, and have made a payment, click the “Paid” button. If you don’t click it, the trade will expire and bitcoins will be released from the escrow back to the seller.
    BuyStep012_.png

    Please note:
    • Once a trade has started the amount of BTC in escrow is fixed. It will not change according to fluctuations!
    • There is a time window for you to confirm the payment.
    • You can always cancel the trade.
    • When you click "Paid", the seller cannot cancel the trade anymore.
    • If you see that your trade partner is acting against our Terms of Service, you can start a dispute and wait for our Moderators to step in the argument.
    • You can also register a report, which will be filed on the seller’s profile and will be viewed and investigated later by our dedicated department.

     

    In case of successful trade, the seller releases bitcoins from the escrow into your personal Paxful wallet.

    Useful Tips:

    BuyStep014_.png

    • Public receipt:

     BuyStep015_.png

    • Do not forget to leave feedback to your trade partner. Feedback on our platform creates your reputation and is extremely valuable for each and every user.

    BuyStep013_.png

    Here are some of the more popular payment methods for buying and selling bitcoins:

    1. Want $1-$30? Gift cards might be a good option for you. There is a wide variety of gift cards available on Paxful such as iTunes, Target, Amazon, Walmart, BestBuy, or Gamestop. You can also use OneVanilla prepaid gift cards as well. Just buy one at a drug store and search for a good deal.
    2. Want to buy with a debit, credit, or prepaid gift card? Some vendors may ask for ID and the price might be a little bit higher than other payment methods, but you will get your bitcoins instantly.
    3. Want the BEST PRICE? Buy with bank cash deposit. Start talking to a vendor and get his bank account number and deposit the cash to the teller. You won’t even need a bank account as you’re paying with cash anyway.
    4. Want to buy bitcoins with PayPal, Netspend, Skrill, or other online wallets?


    For more tips on how to buy bitcoin quick and easy, click here.

     

  • Tips for buying bitcoins

    Buying bitcoin can be tough at first but if you follow these simple tips, you’ll be able to buy bitcoin easily, safely, and quickly. 

    To get you started, here are a couple of tips that could help you with your start at Paxful: 

    1. Take note of the minimum trade amount. If you’re buying bitcoin, the current minimum is 10 USD. If you’re selling, then the minimum is 0.001 BTC.
    2. Find a vendor with a good feedback score. A vendor’s reputation is displayed in green with a + before it. For example +1305 -1 means they have +1305 good feedback scores from buyers and only 1 negative. Someone with a feedback score +200 or higher is ideal. Better if the seller is ID verified.

    3. ALWAYS read the terms of the offer BEFORE you start the order. Vendors should mention what they expect and what you will need to provide. For example, for gift cards, many vendors require a receipt showing that the gift card was bought with cash. If they ask for this and you can’t provide it, then it’s better to not deal with them and just look for someone else. If you CAN provide all the requirements, then make sure you have everything ready BEFORE you start the order.
    4. Be aware of the PRICE. Buying bitcoins is never 1 to 1. Vendors charge a fee to convert a gift card or cash into bitcoin. The price of the fee varies among vendors and really depends on who you buy from, so be on the lookout for the best deals. The offer page always includes the price of each vendor.
    5. Read the vendor’s instructions. These are the more specific instructions that follow after you have started the trade. They’re usually given at the very beginning of the chat. If at any point you need help clarifying or complying with an instruction, feel free to ask the vendor in the trade chat.
    6. Click the “Mark as Paid” button ONLY when you have actually paid. Once you’ve clicked the  “Mark as Paid” button, the countdown timer stops and the order can no longer expire. This is important because if you sent the vendor the payment info such as a gift card code and the offer expires, then the escrow is released and you won’t get your bitcoins. The “Mark as Paid” button also provides security from dishonest or forgetful vendors. If you click the “Mark as Paid” button and you haven’t paid, the vendor might think you’re a coin-locker or someone trying to scam him/her. Be sure to click the button only once you’ve paid to prevent complications.
    7. Brokering gift card codes is STRICTLY prohibited on Paxful. Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Paxful Terms of Service. If you keep trying to give vendors bad codes, you will be reported and banned. It will also not only waste your own time but also the time of others. Remember to only use gift cards you have bought yourself.
    8. Using 3rd parties for doing payments is not allowed. You must be the actual payer and be the original owner of the submitted payment (Owner of the gift card, credit card, bank account, an account of online payment platform). Being a middleman in paying for bitcoins is not allowed and can be considered as a scam.
    9. Only trade for the WHOLE AMOUNT of the gift card. If you have a $50 gift card, then you can’t trade for a fraction of that (ex. Asking someone to take only $33 only out of your $50). Note that the vendor can only take the whole amount so if you start order for $33 and he takes $50, the only way to get your change back in bitcoin is by starting a new trade for the difference. Vendors ranges may not meet that amount or the vendor may take down his offers or go offline, so don’t make this mistake.
    10. NEVER ask the vendor to release the bitcoins first. This is grounds for an instant ban as it indicates a scam. The escrow is there so you know the bitcoins are there and waiting for you until you complete payment.
    11. Be polite to the vendors. They go through a lot of tough customers and being polite can save you a lot of time. Being polite is about a lot more than your language, it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.
    12. Not Interested? Cancel. If you are no longer interested and have not yet paid the vendor, feel free to cancel the trade. It will free up their escrow and let them continue to trade with others. This is considered to be good manners and proper etiquette on Paxful. If you don’t end up cancelling and leave the trade hanging, the vendor will have to file a dispute or report you, which will probably result in you getting negative feedback. You can see all your active open trades on your dashboard. Click “Chat” and go in and cancel them by clicking on ACTIONS and then click the red “Cancel” button.
  • Buy bitcoins with bank transfer

    Bank transfers are a popular payment method on Paxful and it’s extremely easy to buy bitcoins using bank transfers.

    The first step to buying bitcoins with bank transfers is to look for an offer that accepts bank transfers as payment. You’ll also need to input the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. In some cases, vendors will already have their bank information on the offer instructions but if they don’t, feel free to greet the vendor and politely ask for the bank information.

    After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins to you and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins with online wallets

    There is a variety of online wallets available on Paxful (such as PayPal and Skrill) and they can be used to buy bitcoins on Paxful.

    The first step of buying bitcoins with online wallets is to look for an offer that accepts that specific online wallet you’re looking for. To do this, you’ll need to input the amount you wish to purchase and the currency you prefer as well as the payment method you’ll be using.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the vendor will require from you will vary depending on which specific online payment you’ll be using. For example, online wallets such as PayPal, Skrill, and Neteller will normally require an image of your ID.

    After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins with cash

    Cash is a popular payment method on Paxful and it’s extremely easy to buy bitcoins using cash.

    The first step to buying bitcoins with cash is to look for an offer that accepts cash as payment. You’ll also need to input the amount you wish to purchase and the currency you prefer.

    After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the vendor will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. In some cases, vendors will already have their bank information on the offer instructions but if they don’t, feel free to greet the vendor and politely ask for the bank information.

    Usually, for cash, vendors will require a teller receipt from you. After you have paid the vendor and uploaded proof of your payment, be sure to click “Mark as Paid”. If you don’t click on it, the trade will eventually expire and the bitcoins will go back to the vendor.

    The next step is for the vendor to confirm the payment. Please be patient because this may take some time. Once the vendor has confirmed the payment, he/she should release the bitcoins to you and the trade will be complete. The only thing left for you to do would be to leave appropriate feedback for your trade partner.

  • Buy bitcoins for cash

    Buying bitcoins using “cash in person” method, just like any other payment method available on Paxful, is extremely easy and ideal for offers found near you.

    The first step to buying bitcoins in person is to look for an offer that best suits you. When you click on “Buy Bitcoin”, input the currency you’ll be trading, how much you’ll be trading, and the payment method you’ll be using (in this case, it will be “cash in person”).

    When you find the offer that suits you (looking at how much bitcoins you’ll be getting on the dollar and the reliability of the vendor), be sure to read the offer terms before starting the trade. This set of terms will give you a gist of the requirements you’ll be needing. In the case of cash in person, the offer terms should provide a brief list of meeting preferences.

    Our recommendation is to prefer public places for cash trades.

    After reading through the offer terms and confirming that you can comply with all the requirements, it’s time to start the trade. Once the trade has begun, a more specific set of instructions should appear for the meetup. If at any point during the trade you feel confused about the instructions, feel free to send a message to the vendor via trade chat. He/she should be able to help you with any confusion that you have.

    Once all the details have been settled, it’s time to meet up with your vendor. Go to the specified location and give the cash to the vendor, who will then release the bitcoins to you. After you have successfully received the bitcoins, both you and the vendor should give feedback to each other after the trade is completed.

    We can recommend giving your preference to vendors with good feedback for cash in person trades.

See all 10 articles

Sell bitcoins

  • Sell bitcoins step-by-step

    Selling bitcoins on Paxful is easy and safe. 

    This tutorial is going to explain an overall step-by-step guide on how to sell bitcoins through Paxful. The guide was made to help you better understand the process and make you aware of some risks that you may face when selling your Bitcoin on the site. The current guide will help to find existing offers. If you want to create your own offer, please check this guide.

    Before you start selling Bitcoin through Paxful, you must create an account and top up your wallet with some bitcoins. Once you are ready, you can start selling.

    Step 1

    Hover over the “Buy Bitcoin” button and click “Sell Bitcoin”. 

    SellBitcoinStep1__.png

    Step 2

    Set your preferred offer requirements:

    • Choose your preferred payment method from a list of over 300 payment methods.

    SellBitcoinStep2_.png

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    • Select the amount you’ll be spending. 

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    • Choose the currency you wish to deal in. 

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    • Select a country.

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    Step 3

    Сlick “Search For Offers” and you will see a list of offers to choose from. Remember to look at every detail of each offer as all of them are important in finding the right offer: rate per Bitcoin, buyer’s reputation/activity etc.

    SellBitcoinStep3.png

    Step 4

    Choose an offer and click “Sell”. This will not start a trade but will guide you to the offer details.

    Please note: You can click on a user to open his profile for more details on your potential trade partner. Note the user’s reputation, activity, verification level, BTC volume, amount of trusted by or blocked by, when the user joined Paxful.

     

    SellBitcoinStep4.png

    Step 5

    Read the offer terms and decide if the offer conditions fit you.

    SellBitcoinStep5.png

    Once you read through the buyer’s offer terms and are happy with them, enter the amount you are willing to trade for and click “Sell Now”.

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    Step 6

    Now trade is open with the instructions and the chatbox. Your bitcoins are in the secured escrow connected to the trade. 

    Follow all instructions of the offer owner: send the required files and documents, provide necessary information for the payment.

    SellBitcoinsStep6.png

    Make sure you receive funds from the buyer. The buyer must confirm within the trade that he has paid you. 

    Click “Release bitcoins”. Bitcoins will go from trade escrow to the buyer’s Paxful wallet.

    SellBitcoinStep6.1.png

    Please note:

    • Once a trade has started the amount of BTC in escrow is fixed. It will not change according to fluctuations!
    • Do not click “Release bitcoins” button unless you are 100% sure about receiving the payment! Please check our tips on how to protect yourself from scammers.
    • The BTC amount transferred to trade escrow includes a Paxful fee.
    • You cannot cancel the trade before the time limit runs out.
    • You cannot cancel the trade if the buyer confirmed making the payment.
    • If you see that your trade partner is acting against our Terms of Service, you can start a dispute and wait for our Moderators to step in the argument.
    • You can also register a report, which will be filed on the buyer’s profile and will be viewed and investigated later by our dedicated department.

    Now bitcoins are released to the buyer’s wallet and you have received funds with your preferred payment method. 

    Useful Tips:

    •  After a trade, you can always download a public receipt.SellBitcoinStep6.2.png 
    • Public receipt:

    SellBitcoinStep6.3.png

     

    • Do not forget to leave feedback to your trade partner. Feedback on our platform creates your reputation and is extremely valuable for each user.

     

    SellBitcoinStep6.4.png

    Here are some of the more popular payment methods for buying and selling bitcoins:

    1. Want $1-$30? Gift cards might be a good option for you. There is a wide variety of gift cards available on Paxful such as iTunes, Target, Amazon, Walmart, BestBuy, or Gamestop. You can also use OneVanilla prepaid gift cards as well. Just buy one at a drug store and search for a good deal.
    2. Want to buy with a debit, credit, or prepaid gift card? Some vendors may ask for ID and the price might be a little bit higher than other payment methods, but you will get your bitcoins instantly.
    3. Want the BEST PRICE? Buy with bank cash deposit. Start talking to a vendor and get his bank account number and deposit the cash to the teller. You won’t even need a bank account as you’re paying with cash anyway.
    4. Want to buy bitcoins with PayPal, Netspend, Skrill, or other online wallets?

     

     

  • Rules for selling bitcoins

    Being a Paxful vendor can be very profitable if a few basic rules can be followed.

    To get you started, we’ve compiled a few tips to make selling bitcoin not only easy but safe and secure as well:

      1. You, as a Vendor, should accept ALL risks and liabilities that come with trading. It is up to you to protect yourself.
      2. No brokering is allowed. This applies to gift cards. Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. This goes against the Paxful Terms of Service and is strictly prohibited.
      3. You must be responsive to buyers. If you are not at your computer, then please take down all your offers. When a customer shows up, say “Hi” and let them know you are ready to trade and help them.
        For example “Hi, I am ready to help you, please follow the instructions and you can have your bitcoins in no time!“.  Hardly sounds like something you need to mention to any sane merchant, but you’d be surprised how many vendors leave their offers up and take a nap or don’t think that responding to buyers is necessary; that they should just read the instructions or wait for them for a half hour. 50% of cancelled trades are due to an unresponsive vendor.
      4. You must maintain a civil tone with your customers at all times. No foul language or abusive tone is allowed. It’s bad for business.
      5. You must have full offer terms and trade instructions in simple short bullet points. 
      6. If the release of bitcoins happens NOT instantly and you have a specific time frame for the payment confirmation. This must be clearly stated in your offer terms and trade instructions. You as a vendor must make sure that the buyer understands that the release of bitcoins may be reasonably delayed. Release time may not exceed the time stated in your terms. (Remember that Paxful advertises p2p service as instant.) 
      7. Clear and short offer TERMS. This is what you, as a vendor, expect from the customer to complete the purchase. The buyers see this BEFORE the trade begins. It may contain important information about the trade (Ex. things like uploading an ID, uploading a cash receipt, telling them they need to have a physical gift card etc..) There are already many offer tags for the most common terms but CUSTOM terms must be clear and concise. You should use bullet points, be as straightforward as possible, and cut out any and all unnecessary text. Remember! Buyer's don't like complicated terms. Clear offer terms also help cut down disputes and give you a much better standing with Paxful moderators during a dispute. Never ever leave this blank, a buyer will just skip you and find someone else otherwise. Learn how to write optimal offer terms here.
      8. You must have full simple trade instructions of exactly what you want them to do. Use bullet points to keep it short and sweet. Click here for some tips on how to write good trade instructions.
      9. Provide your customers with helpful aids and examples if necessary. For example, if you require them to upload a selfie with photo ID, then put an example picture (one with face and details blurred out).
      10. You may not use multiple accounts to get an advantage in the number of listed offers or its position in the list. This is an unreasonable advantage in the natural market competition which is considered as system abuse.
      11. It’s important that you know what the minimum trade amount is on Paxful. Currently, the minimum trade amount is 10 USD to buy bitcoins. If you are selling bitcoins, the minimum is 0.001 BTC.
      12. No using 3rd parties for payments. You as a vendor are the person responsible for accepting and processing payments. If you have no control over the payment and you transfer responsibility to others this can be considered as fraud.
      13. No off-escrow trades allowed, no sharing contacts or off-site communications. It’s important that you DO NOT give other users your contact info for external trading. Paxful escrow must be used at all times or else you will be banned. No exceptions. This helps to prevent you from being reported for off-escrow trading and unnecessary provocation.
      14. No negotiation. The buyer of bitcoins must pay the exact price that is set for this trade. If the seller needs to make an adjustment, trade must be re-opened for the correct amount. 

    Stick to the rules above and you should be able to make a very profitable living on Paxful.

  • Safety tips

    Gift Cards

    • To avoid gift card de-activation, ask for a receipt and make sure the gift card is bought with cash.
    • Watch out for card re-sellers. If the card was obtained from 3rd parties there is a risk that card becomes invalid during or after the trade. Ask everyone to provide a picture with your username and trade ID. 
    • Be careful when accepting e-codes or gift cards bought with debit/credit cards as any debit/credit card purchase can be charged back.

    Cash

    • This is the payment method with the least risk but the smallest profit margin but purchase amounts are higher compared to gift cards.
    • Make sure the buyer deposits cash to your name and asks for the receipt. 
    • Make sure that you are trading with is the actual person making a deposit. Avoid 3rd parties involved in doing deposits.

    Online Wallets

    • First, make sure that the buyer’s account is verified on that wallet (i.e verified PayPal account)
    • Ask for the ID of the buyer. Make sure the full name matches on both the ID and the online wallet account.
    • Note that it could be easily charged back since every payment is tied to a debit/credit card. If you want less risk, make sure that the buyer is sending the payment from their PayPal balance instead of a debit/credit card.
    • Make sure that you are trading with the owner of the account and no 3rd parties involved. 
    • For extra precaution, you can ask the buyer to write, on a piece of paper, the confirmation of the purchase of bitcoins along with the trade ID, amount, and that the payment as final. You can then tell the user to take a picture of that. In case of a chargeback, you can show it as evidence.

    Debit/Credit Cards

    • This method is just as risky as online wallets as you could easily be charged back. The tips for avoiding the risks for this are the same as online wallets except that the name of the debit/credit card has to match with the one on ID.

Offers

  • Create Buy Bitcoin offer step-by-step

    Want to purchase Bitcoin? Do you have money in the form of digital currency, cash, prepaid card or any other payment method? In order to set your own exchange rules and create a flow of trades, you need to create your own offers. This guide will give an overview of how to create an offer to buy bitcoins on Paxful. 

    Before we start, make sure to create an account.

    Step 1

    Login into your account. Click on “Create An Offer”.

    1_.png

    Step 2 

    Choose “Buy Bitcoin”. Now you will create an offer to attract Bitcoin vendors. This offer will appear in Sell Bitcoin section of our website. From our users’ perspective, they will use your Buy offer to sell their bitcoins.

    2_.png

    Step 3

    Select a payment method.

    3_.png

    Here you need to choose what you want to buy Bitcoin with:

    1. Select the payment group from the left box.
    2. Choose the exact payment method from the list in the middle.

    If you are not sure which group your payment method belongs to, you can also search for payment methods in the search bar. Simply start typing the name and an option will appear in the second list. If your payment method has been registered already, it will appear for you to select it.

    Cannot find your payment method on our list - suggest it as a new one!

    3. Choose the correct currency. Only one currency per offer is allowed. 

    Please note: With bank transfers, it is important to insert the bank name and the country where your bank account is registered. This will help to avoid any misunderstandings with your potential trade partners.

     

    4_.png

    Check if all details are correct and click “Next step” to proceed.

    5_.png

    Step 4

    Setting market rate and trade limits.

    6_.png

    1. Choose how much you want to earn on each purchase.

    Set a percentage according to the market price of Bitcoin and your personal trading intentions.

    This percentage can be both negative and positive. You can read more about margin here.
    You will see on the screen a clear explanation of how much you will earn according to the percentage selected.

    Please note: Do not set a very low or high percentage to attract customers and negotiate the price within a trade. It is against our Terms of Service.

    As a default, we offer a Bitcoin price which is average ask price between Coinbase, Bitstamp, Bitfinex. For more flexibility click on “Switch to advanced mode”.

    2. Set offer trade limits.

    Here you can choose how much Bitcoin in fiat currency you want to buy.

    You can set a range or click on “Use exact amount” to set the sum you are interested in.
    Once a trade is initiated, the exact trade equivalent in BTC will be moved into escrow.

    3. Choose the offer time limit.

    We appreciate the time of our users and provide an option to set a timeframe for Bitcoin buyers to complete the payment.

    Please note: Some payment methods require you to have BTC on your balance to make your offer publicly visible. For example, Bank transfers need 0.02 BTC. It may be inconvenient if you want to earn your first bitcoins. However, this rule was created to protect our Bitcoin sellers from irresponsible users, who abused our platform. Thank you for your understanding.

    Check if all details are correct and click “Next step” to proceed.

    7_.png

    Step 5

    Customize trade partner terms and instructions.

    8_.png

    1. Choose offer tags.

    Offer tags will appear close to the payment method name in the list of offers. It should be something which helps to personalize your offer, add additional information to it. Example: All bank transfers, Instant payment, Long term buyer needed.

    2. Select the offer labels.

    Offer labels will appear under the payment method type and your tag. You can select more than one label. Labels are used to draw attention to the most important specifics of your offer: no ID verification needed, quick release, receipt required and more.

    Please note: For Bank Transfers the bank name is used instead, which you fill in on Step 3 form this guide.

    9_.png

    3. Write offer terms for sellers.

    This info will be shown publicly in your offer listing. It should have short and clear details: do you want a seller to provide a photo of his ID? Is any receipt or other document needed? Do you want the payment method to be processed in a specific manner? Will you require a considerable amount of time to process the payment? Check more info here.

    4. Set trade instructions.

    Trade instructions will be visible once a trade has started. This should be a clear step-by-step guide for your potential trade partner.

    Click on “Advanced options” for some additional optional settings: 

     10_.png

    1. Select a target country. 

    You can choose a country where you would like to get your main traffic from. 

    2. Set a verification filter for your trade partners.

    Trading with verified users helps to avoid irresponsible traders. However, the number of your potential trades will be lower as some of the users want to keep their privacy online.

    3. Adjust offer visibility.

    Visibility can be set for your trusted users only. It is useful if you have a list of traders marked as trusted and you want to trade only within this group of people.

    4. Minimum trades required.

    This is useful when you want to trade only with experienced Paxful users. Set a minimum you consider valid for you.

     11_.png

    5. Set a fiat limit for new accounts.

    You can use this option not to risk big sums with users of a few trades and a low reputation.

    6. Limitation by countries.

    Now you can select users from which countries can see your offer and which will not have it visible. This is related to IP address and smart country detection.

    7. Proxy/VPN limitations.

    Finally, you can also choose whether to trade all users or avoid those with VPN and Anonymizer.

    Check if all details are correct and click “Create offer” to proceed.

    12_.png

    Please note:

    • You can always return to the previous step by clicking on “Previous step” button.
    • You can change and edit your offer later.
    • Offer cannot be changed once a trade has started.

    Once your offer is created you can check it in your dashboard. Use Vendor dashboard to edit and manage your offers.

    13_.png

    Now you are good to go. Wait for sellers to start trades. Be aware of our Terms of Service, tips and notifications. In case of any issues, feel free to involve our Customer Experience Team.

  • Create Sell Bitcoin offer step-by-step

    Want to sell your bitcoins? Paxful provides an opportunity to exchange Bitcoin for more than 300 payment methods. In order to set your own rules and create a flow of trades, you need to create your own offers. This guide will give a short overview of how to create an offer to sell bitcoins on Paxful.

    Before we start, make sure to create an account and top up your wallet with bitcoins.

    Step 1

    Login in to your account. Click on “Create An Offer”.

    1_.png

    Step 2 

    Choose “Sell Bitcoin” . Now you will create an offer as a Bitcoin vendor. This offer will appear in Buy Bitcoin section for other users as they will be looking for an option to buy Bitcoin.

    2_.png

    Step 3 

    Select a payment method.

    3_.png

    Here you need to choose how you want to get funds for your Bitcoin:

    1. Select the payment group from the left box.
    2. Choose the exact payment method from the list in the middle.

    If you are not sure which group your payment method belongs to, you can also search for payment methods in the search bar. Simply start typing the name and an option will appear in the second list. If your payment method has been registered already, it will appear for you to select it.

    Cannot find your payment method on our list - suggest it as a new one!

    Please note: The escrow fee depends on the payment method.

    3. Choose the correct currency. Only one currency per offer is allowed.  

    Please note: For Bank transfers, it is important to insert the bank name and the country where the bank account is registered. This will help to avoid any misunderstandings with your potential trade partners.

    4_.png

    Check if all details are correct and click “Next step” to proceed.

    5_.png

    Step 4

    Setting market rate and trade limits.

    6_.png1. Choose how much you want to earn on each sale.

    Set a percentage according to the market price of Bitcoin and your personal trading intentions.

    This percentage can be both negative and positive. You can read more about margin here.
    You will see on the screen a clear explanation of how much you will earn according to the percentage selected.

    Please note:
    • Do not set a very high percentage to attract customers and negotiate the price within a trade. It is against our Terms of Service.
    • Escrow fee will be added above the profit percentage.

    As a default, we offer a Bitcoin price which is average ask price between Coinbase, Bitstamp, Bitfinex. For more flexibility click on “Switch to advanced mode”.

    2. Set offer trade limits.

    Here you can choose the fiat amount you want to get for your Bitcoin.

    You can set a range or click on “Use exact amount” to set the sum you are interested in.
    Once a trade is initiated, the exact trade equivalent in BTC will be moved into escrow.

    3. Choose the offer time limit.

    Users can be not as fast or active as needed. We appreciate the time of our vendors and provide an option to set a timeframe for Bitcoin buyers to complete the payment. This helps to prevent your bitcoins from being blocked in a pointless trade with a non-responsive trade partner.

    Check if all the details of your choice are correct and click “Next step” to proceed.

    7_.png

    Step 5

    Customized trade partner terms and instructions.

    8_.png1. Choose the offer tags.

    Offer tags will appear close to the payment method name in the list of offers. It should be something which helps to personalize your offer, adds additional information to it. Example: All bank transfers, Instant payment, All Nigerian banks, Long term buyer needed.

    2. Select the offer labels.

    Offer labels will appear under the payment method type and your tag. You can select more than one label. Labels are used to draw attention to the most important specifics of your offer: no ID verification needed, quick release, receipt required and more.

    Please note: For Bank Transfers the bank name is used instead, which you fill in on Step 3 from this guide.

    9_.png

    3. Write offer terms for buyers.

    This info will be shown publicly in your offer listing. It should have short and clear details: do you want a buyer to provide a photo of his ID? Is any receipt or other document needed? Do you want the payment method to be processed in a specific manner? Will you require a considerable amount of time to check the payment before releasing bitcoins? Check more info here.


    4. Set trade instructions.

    Trade instructions will be visible once a transaction has started. This should be a clear step-by-step guide for your potential trade partner.

    Click on “Advanced options” for some additional optional settings: 

    10_.png

    1. Select a target country. 

    You can choose a country where you would like to get your main traffic. 

    2. Set a verification filter for your trade partners.

    Trading with verified users helps to avoid irresponsible traders. However, the number of your potential trades will be lower as some of the users want to keep their privacy online.

    3. Adjust offer visibility.

    Visibility can be set for your trusted users only. It is useful if you have a list of traders marked as
    trusted and you want to trade only within this group of people.

    4. Minimum trades required.

    This is useful when you want to trade only with experienced Paxful users. Set a minimum you consider valid for you.

    11_.png

    5. Set a fiat limit for new accounts.

    You can use this option not to risk big sums with users of a few trades and a low reputation.

    6. Limitation by countries.

    Now you can select users from which countries can see your offer and which will not have it visible. This is related to IP address and smart country detection.

    7. Proxy/VPN limitations.

    Finally, you can also choose whether to trade all users or avoid those with VPN and Anonymizer.

    Check if all details are correct and click “Create offer” to proceed.

    12_.png

    Please note:
    • You can always return to the previous step by clicking on “Previous step” button.
    • You can also change and edit your offer later.
    • Offer cannot be changed once a trade has started.

    Once your offer is created you can check it in your dashboard. Use Vendor dashboard to edit and manage your offers. 

    13_.png

    Now you are good to go. Wait for buyers to start trades with. Be aware of our Terms of Service, tips and notifications. In case of any issues, feel free to involve our Customer Experience Team.

     

  • Bitcoin price equations for offers

    Every trader is aware that Bitcoin prices may vary on each exchange platform. Paxful values your freedom of choice and provides flexibility to choose Bitcoin rates for your offers the way you find it most convenient and profitable. Creating an offer on Paxful has an option to choose a market source of Bitcoin rate and an option to select a price point. 

    When you create an offer to buy or sell bitcoins, you can decide whether to use the regular rate offered by Paxful or select one of the most popular exchange platforms from the list in the drop-down menu. The price point is also flexible.

    Offer Bitcoin price = source price + margin %

    So you create an offer as usual but on step 2 you can do the following:

    1. Click on "Switch to advanced mode" in the upper left side of the box.PriceEquations1editedlast.png
    2. Select an exchange platform from the drop-down menu for "Custom Price source".PriceEquations2.PNG
    3. Choose a price point from the box "Select a price point to use".PriceEquations3.PNG
    4. Choose your preferred margin.PriceEquations4.PNG

    You can always switch back to simplified offer flow by clicking on "Switch to simple mode".

    PriceEquations5editedlast.png

    How is the regular (simple mode or Paxful last price) Bitcoin rate calculated on Paxful?

    Paxful offers Bitcoin rate which is the average ask price between the following sources: 

    Coinbase

    Bitstamp

    Bitfinex

    What are the available rate sources in advanced mode? 

    In advanced mode Paxful offers you a list of these exchange platforms:

    Binance

    Bitfinex

    Bitstamp

    Coinbase

    Gemini

    Kraken

    How often rate updates happen?

    Paxful updates rates from the exchange source every minute.

    Which price points are available?

    Here is the selection of price points:

    ask - The ask price is the current lowest price that a Bitcoin seller is willing to accept from a buyer. 

    bid - The bid price is the current highest price that a Bitcoin buyer is willing to pay to a seller.

    24 high - The highest Bitcoin price of all completed trades on the exchange platform during the last 24 hours.

    24 low - The lowest Bitcoin price of all completed trades during the last 24 hours.

    avg - The average Bitcoin price of completed trades for the last 24 hours. 

    last - The price of the latest completed trade according to the exchange platform selected.

    How my potential trade partners will see my custom Bitcoin rate?

    When traders will search for Sell offers, they will see the % above/ below market price. Market price, in this case, is Paxful last rate.

    tempsnip.png

    If you want to sell Bitcoin, traders will see how much they will get on the dollar.

    Priceequations6.png

  • Margin. How it works.

    To start trading on Paxful it is essential to understand how to use margin to create attractive and profitable offers. Margin can be set only by offer owner and it is fixed once a trade starts. Offer owner or vendor can buy or sell bitcoins for more than 350 payment methods available on Paxful. 

    Paxful provides an opportunity to set both positive and negative margin for each offer. 

    Positive margin: 

    Let's imagine you want to exchange your bitcoins for money directly. In this case, you create a sell offer for bank transfer. You decide that you want to earn 25% of the profit. In order to do so, you set a margin of 25%. As a result, a seller of bitcoins will get 125% of the transfer value.

    For example, trade for 100 USD bank transfer takes place. So 100 USD is 125%.

    The Bitcoin seller pays 100% to the buyer. Let's calculate how much is 100% from 125%:

    100/125 = 0.8

    This means that the buyer gets 0.8 USD worth of Bitcoin for every dollar of his bank transfer.

    In other words, the buyer gets 80 USD worth of Bitcoin, the vendor gets the 100 USD transfer value and saves 20 USD Bitcoin value from this trade.

    Please note: The escrow fee is always included in the total selling price. Escrow fee will be added to the margin percentage when a trade starts.

    Negative margin: 

    Let's say you want to create an offer to buy bitcoins for your gift cards. You decide to make your offer attractive to Bitcoin sellers and you are willing to set a negative margin of -5%.

    This makes it 95% of the total selling price.

    In an example of trade for 200 USD value gift card, the offer owner receives 190 USD of Bitcoin value. In this case, the seller will profit 10 USD per 200 USD or 5 USD per 100 USD.

    100/95 = 1.05 USD per 1 dollar - Bitcoin seller’s profit.

    Before choosing a margin for your offer, please consider margin limits set for specific payment groups.

    It is strongly forbidden to set margin only for advertising purposes or use margin to mislead customers.
     

  • Margin limits

    Paxful has margin limits for offers. These limits are valid both for offers to buy and sell Bitcoin. 

    Sell offer max margin

    Offers to appear in the buy Bitcoin section of the website.

    Payment group Margin
    Gift cards 80%
    Cash 30%
    Online wallets 50%
    Debit/credit cards 50%
    Bank transfers 20%
    Digital currencies 10%

    Buy offer max margin

    Offers to appear in the sell Bitcoin section of the website.

    Payment group Margin
    Gift cards 80%
    Cash 30%
    Online wallets 50%
    Debit/credit cards 50%
    Bank transfers 20%
    Digital currencies 10%

     

    Please note: Margin limits are set to maintain trade balance on the platform and to prevent market manipulations. Having a high offer margin (i.e. 100%, 200%,500%, 900%) that doesn't reflect the actual price that will be paid in trades is considered as fake advertising and is forbidden by our TOS.

  • Writing good offer terms

    The key to good offer terms is being short and concise about what you need.

    The offer terms are a short description of the requirements BEFORE the trade begins.

    Briefly explain to your customers what you expect of them and what they need to have ready to pay you. Give short details on how you wish to be paid, what documents are required, and what other terms they need to follow.

    Use offer tags to give more details to your potential buyer.

    Offer tags can help you describe what you need from the buyer further. “ID REQUIRED”, “CASH ONLY”, “RECEIPT REQUIRED”, etc. are examples of tags that might help the buyer understand what you need. If you can’t find a tag that suits your needs, feel free to suggest a new one on the “Create an Offer” page.

    Remember to make your offer terms short and concise.

    With the offer terms, you have to make sure that the buyer will understand what he/she needs to pay you BEFORE the trade begins. If the offer terms are NOT clear and easy to understand, users will likely cancel the trade because they would not be sure of what happens next, if the offer terms are too long the user may start a trade without reading them. If your offer terms ARE clear and easy to understand, you would have a lot less cancelled trades. Try to be specific enough, yet not overwhelming to the buyer. Also, remember to make sure that your offer terms are in line with Paxful's Terms of Service.

    What NOT to do:

    1. Do NOT suggest to trade off escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
    2. Do NOT give personal contact information in your terms.
    3. Do NOT give links to outside sites or share URLs.

    Examples of good offer terms:

    iTunes gift cards

    1. This offer is iTunes gift cards ONLY, not Apple Music cards.
    2. Physical card ONLY, e-code pictures or codes will not be allowed.
    3. Cards of 100 dollars or less ONLY!
    4. You will need to upload a picture of the card. Photoshopped or edited images will get you reported.

    Amazon gift cards

    1. I accept only physical Amazon Gift cards which were purchased with CASH.
    2. Have a photo of a physical Amazon Gift card (back side with visible codes)
    3. Have a photo of the receipt confirming the card was purchased with CASH. Cards bought with debit will NOT be accepted!
    4. I can only use the full balance of the cards. For example, if it’s you have a $100 card, you cannot ask me to only take $50. I will ONLY take the WHOLE amount on the card.

    PayPal

    1. Your PayPal account MUST BE VERIFIED.
    2. I do NOT accept funds from credit cards, debit cards, and checks through PayPal.
    3. You must show proof that the funds are already available in your PayPal balance and you must show your FULL screen.
    4. Take a screenshot of the email account that is on your PayPal account. This means that you must show what the address and the email say from the back office.
    5. You MUST provide a link to your Facebook Profile.
    6. I will need you to send me a screenshot of proof that the funds came from your PayPal balance.
    7. Funds must be sent in the form of Goods and Services.
    8. I have the right to stop working with anyone if I suspect fraud. I will report you and do my best to have you removed from Paxful.

    Western Union

    1. CASH PAYMENTS ONLY.
    2. The detail for Western Union payment will be provided when you start a trade.
    3. Send a clear picture of the receipt.
    4. No third party deals.

    SEPA

    1. This is a trade for an EU SEPA bank transfer. If you don’t have an EU bank account, this trade is NOT for you.
    2. Due to several people being scammed recently through identity theft, I have to ask first-time customers to upload identification.
    3. The name on the identification should match the name of the bank account used to send the money.
    4. The BTC will be released once payment is received. If you want to buy more BTC than I have already available here, take into account it takes about half an hour for me to send additional BTC to my wallet here.
    5. Note, I reserve the right to ask for additional verification if I suspect you are not the person on the ID presented. However, you have the option to refuse further verification, in which case the trade is cancelled and I will send the funds back to the bank account it came from.
    6. Users with brand new accounts need to provide a selfie holding up their ID next to their face (in addition to a close up of the ID).
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Trades

  • Paxful escrow

    Paxful escrow is there to keep your bitcoins safe. So how does the escrow work? 

    Paxful is a peer-to-peer bitcoin marketplace, a place where people can meet and safely exchange bitcoin for over 300 payment methods. Our vendors create offers with the terms they require and set a price. Once a buyer finds an offer that suits him, the trade begins. This automatically triggers the bitcoins from the vendor’s wallet to be reserved on a safety deposit account (escrow), where it will be held until the transaction is complete.

    When both the buyer and the vendor have verified that the transaction has been confirmed and all the terms have been met, the money will be released to the buyer’s wallet.

    If the buyer decides that he does not want to purchase the bitcoins he can simply cancel the trade and bitcoins will be returned back on the seller's account.

    If at any point there is a disagreement between the buyer and the vendor, the process moves along to dispute. Our moderators will then step in and investigate all the info and take into consideration all the details available and make the decision of who deserves the bitcoins. Most transactions go through without the need for dispute, but with Paxful being a peer-to-peer marketplace, there will always be users that will try to take advantage of others. This is why we have a 24/7 dedicated customer support team. Your business and money are our top priorities, and we do all that we can to keep them safe.

  • Paxful trades flow

    All Paxful trades flow the same way.

    Generally, the steps to all Paxful trades are the same. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.  

    Step 1. Find or Create a suitable offer

    These offers are shown in the best way possible: according to your preferences. All the things you input on your search bar (as well as the reliability of other users) are all taken into consideration when you are showed the offer list. 

    If you’re selling bitcoins, you’ll be the one to create the offer.

    Step 2. Open trade for the amount you wish to pay

    Choose the best offer for you! Look for offers that have reliable potential trade partners and that have a good price.

    In the case of selling bitcoins, you’ll have to wait for someone to choose your offer.

    Step 3. Read/Write the trade terms and instructions

    The offer terms and trade instructions are one of the more essential parts of the offer as they contain detailed requirements that the buyers will have to comply with.

    Step 4. Talk to your trade partner for more information

    If there are any confusions during the trade, feel free to send your trade partner a message. The last thing you’d want is a miscommunication.

    Step 5. Provide/Confirm payment

    It is now up to the buyer to follow the offer terms and instructions VERY carefully (or it could be used against them if the trade ever goes to dispute). Remember that you can ask questions and talk to your trade partner via trade chat.

    If you’re the buyer and you’ve provided your payment (according to all the requirements of the vendor), be sure to mark the trade as paid and wait for the vendor to release the bitcoins.

    If you’re the vendor and the buyer has provided the payment, be sure to confirm if the payment is valid. NEVER release the bitcoins until you’ve made sure that the payment is good.

    Step 6. Wait for the bitcoins to be released/ Release the bitcoins

    As a buyer, your job is done as soon as you provide all that the vendor needs. You just need to wait for the bitcoins to be released from escrow.

    As a vendor, be sure to release the bitcoins as soon as you’ve confirmed the payment. As soon as the buyer marks a payment as complete, it keeps the trade from expiring automatically. It is your duty as the vendor to automatically release the bitcoins from escrow as soon as you verify the payment. If you don’t release they bitcoins, they will remain in escrow.

    Step 7. Leave feedback

    Leaving feedback plays an important role in Paxful’s reputation system. It’s important that you leave appropriate feedback for every trade that you do.

  • Trade status

    Trade statuses determine the progress of your trades. 

    Each trade on Paxful has a status. There are eight statuses your trade could possibly have:

    Active funded the trade is open, and funds have been transferred to escrow.

    Paid the buyer has marked the trade as paid.

    Expired every trade has a payment window for the buyer to make a payment. When the trade is funded, but the buyer failed to mark it as paid, the payment window expires.

    Cancelled the buyer/seller has willingly cancelled the trade.

    Dispute open either the buyer or the vendor has opened a dispute (a dispute can be started 3 hours after the trade was marked as paid).

    Successful the vendor has released funds from the escrow to the buyer’s wallet.

    Awarded seller a dispute has taken place, and bitcoins were awarded to the seller.

    Awarded buyer a dispute has taken place, and bitcoins were awarded to the buyer.

  • Writing good trade instructions

    Trade instructions are the more specific and detailed requirements that appear when the individual trade begins. These are the requirements that you set for when they pay you.

    Unlike the offer terms, you would want the offer instructions to be as detailed as possible. Give clear instructions of what you need from the buyer and explain the steps that lie ahead (such as info on documents such as receipts or photos you may require). Remember that user sees trade instructions when the trade starts, so here you can put the information that you want to provide after the user accepts the offer terms. Make sure that your instructions are in line with Paxful's Terms of Service.

    What NOT to do:

    1. Do NOT suggest to trade off escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
    2. Do NOT give any personal contact information.
    3. Do NOT give links to outside sites or share URLs. You must process the payment on Paxful.

    Examples of Trade Instructions:

    iTunes gift cards

    1. Please upload a picture of your physical card with the code SCRATCHED off and clearly visible. For blurry photos, please type the code into the chat also.
    2. If your card doesn’t mark the value, please tell me the denomination.
    3. Wait for me to check the card and release bitcoins and remember to click the “Mark as Paid” button.
    4. If for any reason you do not want to continue the trade with me, then cancel the trade so I can trade with others instead.

    Amazon gift cards

    1. Please upload a picture of your physical card with the code SCRATCHED off and clearly visible. For blurry photos, please type the code into the chat also.
    2. Upload a picture of the receipt showing that the card was purchased with CASH.
    3. Wait for me to check the card and release bitcoins and remember to click the “Mark as Paid” button.
    4. If for any reason you do not want to continue the trade with me, then cancel the trade so I can trade with others instead.

    Paypal

    1. Upload a picture of your FULL screen showing that the funds are already available in your PayPal balance and it is VERIFIED. Remember that you must show your FULL screen!
    2. Give me your PayPal email.
    3. Give me your Facebook Profile link.
    4. Show proof that your account is verified
    5. After you have done the above, I will then send you the email account to send funds to.
    6. Funds must be sent in the form of SERVICE, and I will send you the next steps.
    7. I have the right to stop working with anyone if I suspect fraud.

    Western Union

    1. Send the Funds Via Cash to the following NAME_HERE, ADDRESS_HERE etc…
    2. Provide me with the following info in the chat: sender name, sender city/state, sender phone number, MTCN code, and exact payout amount in USD or LOCAL CURRENCY
    3. Click the “Mark as Paid” button and wait for me to pick up the funds and release bitcoins.
  • Unresponsive trade partner

    Unresponsive trade partners are a common sight.

    Are you selling bitcoin and your buyer ends up not responding?
    Don’t worry because as long as the buyer has not clicked “Mark as Paid” then your bitcoins will be freed from escrow once the trade expires. If the buyer clicks “Mark as Paid” but you didn’t receive any payment, you can ask the buyer to cancel the trade as no payment has been provided. If the buyer won’t cancel then a countdown will appear. Wait for that countdown to finish then you’ll be able to click “Dispute”. Once a dispute has started, give time to the moderators to look into it. You should eventually be rewarded back the bitcoins. Note that verified vendors have an advantage here. 

    The same goes for buyers who started trade with the unresponsive vendor. If you have started trade and vendor seems to be offline or doesn’t reply to you the best you can do is cancel the trade and try your luck with the other vendor.  If the vendor was responsive, approved the payment and then become unresponsive, you need to “Mark trade as Paid” so that trade doesn’t expire. If the trade expires, the seller gets his bitcoins back from the escrow. If you forget to click on “Mark as Paid”, but payment has been already done then it’ll be much harder to get your coins.

    For more information on disputes, click here.

  • Potential risks when trading cryptocurrency

    Like with any other type of investment, there are risks that are involved with trading bitcoins on Paxful.

    It should always be in your best interest to protect your investment and part of protecting it includes familiarizing yourself with all the risks that come with it. If you familiarize yourself with all these risks, you put yourself in a better position of making a good profit on Paxful.

    Risks when buying bitcoins on Paxful

    If you are new, some of the dishonest users may use that to their advantage. Here are a few ways they can attempt to get at you:

    Vendors asking you to cancel the trade after you have paid

    A common tactic used by scammers includes them asking you to cancel the trade after you have paid. If you’re using a gift card and you upload all your gift card details, then you put yourself at the risk of giving them those details for free. They will then rip the value off of that card and if you cancel it, the bitcoins will be released from escrow and go back to the vendor.

    If a vendor ever asks you to cancel after you’ve paid, refuse to do so. Click “Mark as Paid” and open a dispute. The moderators will then investigate the trade and award the coins to whoever is in the right. Be ready to provide additional proof just in case the moderators need more. If you don’t click “Mark as Paid”, the trade will expire and the coins will go from escrow back to the vendor. Another tip for preventing yourself from having your card ripped is making sure that the vendor is present before uploading any documents and making any payments.

    Note that brokering of gift cards is against Paxful Terms of Service and is strictly prohibited. Make sure that you buy gift cards from the shop and you are the original owner of the gift cards. If you received a card as a gift, you must be able to reach the gifter at any time and ask for the receipt and additional information if it is needed. 

    Trading off escrow

    Many scammers will try to get you to trade outside of Paxful’s escrow. They will ask for your contact details and try to get in touch. If you trade off escrow, there’s no way to protect you. After you’ve made a payment, there are no guarantees that the seller will send you the bitcoins. Paxful’s escrow system is there to protect both the buyer and the seller.

    Risks when selling bitcoins on Paxful

    Just like buying bitcoins, there are also a few risks that you have to look out for when it comes to selling bitcoins on Paxful. Familiarizing yourself with these risks will help you optimize the offers you create.

    Reversible payment methods

    It’s important to know that some payment methods on Paxful are reversible (such as PayPal or credit cards). One common tactic that scammers use is to do trades with these payment methods and then later ask for a chargeback. For example, they would tell their credit card company that it was not them who made the transaction. In the instance of PayPal, they would say that they did not receive the goods. PayPal normally sides with the buyer first but you can submit your evidence and hope that they refund your money.

    So what do you do when you get a chargeback? The first step is to go to your vendor dashboard and click view past trades. Click the trade wherein you got the chargeback and you should be able to see the trade page. Scroll down and under your instructions, you should be able to see the receipt of the trade.

    Gift cards that have already been redeemed

    This is another common method that scammers use. Buyers would add gift card details and images that may have already been used. 

    It’s important that you NEVER release the bitcoin before you check the gift card balance. Make sure to redeem it and have it in your account before you release the bitcoins. Try not to wait too long as buyer may try to sell the card to another vendor at the same time. Usually, scammers will try to hurry you up by saying that they’re in a hurry and ask you to release the bitcoins already. Remember not to fall for that and make sure to ONLY release the bitcoins when you’re sure you have the gift card balance.

    Using a fake ID or a stolen credit card

    Credit card companies usually cover their users from fraud. In the case of a stolen card, they will always refund and chargeback the transactions. This is why it’s important to check the users’ identity and ask for a selfie to see if the two match. Beware of blurry images where the face and names might not be visible. If a user truly wants to buy bitcoin, they should be able to provide a decent enough photo. Although some might refuse to give ID as it is sensitive information, it’s up to you what you accept for the trade but keep in mind that the more evidence you have, the more leverage you will have against the scammer.

    The user is “very busy”

    The user is “very busy” is usually a red flag when you’re trading on Paxful. As mentioned earlier, some users might rush you into releasing the bitcoins quickly, telling you that the payment has already been made or that they are doing currently in the process of doing it. What happens is that the buyer gets the bitcoins, sends them quickly into a different wallet (outside of Paxful), and doesn’t even bother to make a payment. Be EXTRA cautious of users that say they are really busy. It may not always be the case that the user is a scammer, but keep your guard up at all times. Both parties buyer and seller must carefully follow trade instructions and finish the trade when all conditions that they agreed on were met.

See all 15 articles

Disputes

  • Why did I lose a gift card dispute?

    The reasons you lost the dispute could be:

    • Not providing valid evidence requested within 12 hours of the dispute.
    • You cannot prove that you are the original owner of the gift card. We do not advise selling a card that you did not originally buy.
    • Selling a used or invalid gift card. No brokering of gift cards is allowed.
    • A violation of the other party’s offer terms and/or trade instructions
    • You redeemed a valid gift card and did not release the bitcoin.
    • Other violations of Paxful’s Terms of Service 

    Important: Some of these reasons could lead to your account being permanently banned from our platform.

    Supporting the gift card business comes at a very high cost. The guidelines we follow are to protect the Paxful community when a gift card dispute is started.

    What to do during a gift card dispute?

    Paxful conducts thorough investigations to resolve gift card disputes, despite minimal support from gift card services. If you enter a dispute, you must be prepared to prove that you are the owner of the card. If you are not the original owner of the gift card, this makes proving the validity of the gift card very difficult. For this reason, sellers of bitcoin are highly favored. 

    What do we ask for in gift card disputes?

    • A photo of the original gift card with your Paxful trade chat clearly visible in the background
    • A complete photo of the original receipt (no cut-offs)
    • For electronic codes (e-code), an invoice of the original payment and video recording of your bank statement as proof of purchase
    • Proof of exchange between third party’s customer support
    • Any additional evidence required at Paxful’s discretion (Example: ID Verification)

    Please note: Gift card disputes may take up to three weeks to resolve. Following the moderator's instructions and being responsive in the trade chat is important in resolving the dispute in a timely manner. You can learn more about the dispute process here.

    As per our Terms of Service, we remind you that Paxful is not a licensed gift card vendor or an authorized dealer of any gift card issuer - and brokering or reselling gift cards is strictly prohibited on our platform. Paxful understands that gift card disputes can be quite challenging and we are working towards a solution to make the trading experience safe and secure for all our users.

  • Disputes

    Disputes are useful when a trade does not go as planned. When a dispute is started, a moderator will intervene to settle the trade.

    Disputes should be started in any of the following cases:

    1. If you are buying bitcoins, have followed the vendor instructions, and paid the vendor, but the vendor refuses to release bitcoins.
    2. If you are a vendor and the buyer is not responding and locking up your bitcoins in escrow.
    3. If you are a vendor and the buyer refuses to pay you or follow your trade instructions and will not cancel the trade. To prevent this make sure to write CLEAR offer terms when you create your offer and CLEAR trade instructions.
    4. If the buyer of bitcoins forces you to release coins first, without payment confirmation or pretending that payment was made.
    5. If one of the parties impersonates the moderator, attempts to steal your Paxful account details, or in any other way violates the Terms of Service.

    A dispute can be started 3 hours after the trade begins except for the following cases:

    1. If the trade has been marked as paid within 5 minutes, then a dispute can be started within 30 minutes (the wait is lowered because in these cases it is most likely a coin locker). This helps sellers to get their bitcoins back to their wallet from so-called “coin-lockers” and won’t hinder sales any longer.

    Follow the below steps to start and win a dispute:

    1. Click Dispute.
    2. Please provide a clear reason for the dispute for the moderators from the list of reasons. Please explain in complete sentences and as clear as possible what happened.
      Here are the following dispute options:
      Bitcoin seller
      Coinlocker - buyer has marked trade as paid but is unresponsive and inactive.
      Payment issue - buyer is active, has made an attempt to pay, but there are issues with the payment.
      Other - any other reason.
      Bitcoin buyer
      Unresponsive vendor - you have made the payment but bitcoin seller is unresponsive.
      Payment issue - you have made the payment, seller is responsive but states that something is wrong with the payment process, refuses to release btc.
      Other - any other reason.
    3. Please don’t flood the chat with dialogue or it will hold up the moderator.
    4. Wait for a moderator to join the dispute for investigation.
    5. Provide as much evidence as you can get, such as:
      • Proof of payment (transaction receipt, a screenshot of payment, video proof)
      • Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
      • Operation screenshots or video recording.
      • Phone call recording of a conversation with 3rd parties customer support.
      • Additional proof requested by the moderators’ team.
    6. The dispute will be investigated by the Paxful moderator team and a decision will be made according to evidence provided by both parties. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.

    What to do if you lose a dispute:

    If you lose a dispute, it could be for several reasons. Usually, it’s for these two reasons:

    • You were not able to provide clear reasons and evidence as requested by the moderator
    • Provided evidence is not enough

    We also check both of your trading history and if you were able to follow the trade instructions or offer terms of the previous trades. Once a decision has been made, this means the investigation has already been finalized.

My account

My account

  • How to create an account on Paxful

    Creating an account on Paxful is extremely easy, and it comes with a free wallet 

    The Paxful journey starts with a simple decision: deciding whether or not to create an account. The question to that is: are you ready to have money your way?

    If you think that you’re ready, then the next step is to create your account. Creating your account is extremely easy and very beginner-friendly. Upon registering, you also get a free wallet to store all the bitcoins you’ve earned from trading on Paxful. If you want a step-by-step tutorial of how to make your account, Paxful school is here to help:

    If you have any other questions, feel free to explore the knowledge base of Paxful, message the live chat available on the website, or send us a message on Facebook, Twitter, and Instagram.

  • My public profile

    Your public profile contains a summary of your account and your Paxful account’s history.

    Remember that your public profile is open to other Paxful users to check. With your public profile, other users would be able to see your:

    • Username
    • Profile picture
    • Verification - information if your email and/or phone is verified, information if you were verified as seller.
    • Reputation - a number of positive, negative, and neutral feedback.
    • Active offers
    • Number of trade partners
    • Trade volume (how much BTC you’ve traded on Paxful)
    • Number of users that trust you
    • Number of users that have blocked you

    Along with that, your public profile will also show the date you joined Paxful. As you can see, your public profile will contain all the credentials you have earned on Paxful and will help other users decide if you are a safe trade partner.

  • Dashboard

    Your dashboard is the hub for all your bitcoin trading needs.

    The dashboard is your personalized tool for accessing all the information you need. There are 4 different types of dashboards, each having their own specific uses:

    Classic Dashboard

    This is the general/default dashboard where you’ll see your active trades, shortcuts for buying and selling bitcoins, two-factor authentication, and help pages. On this dashboard, you can also create and edit your offers, see your past trades, see the overview of your affiliates, and account activity.

    Vendor Dashboard

    On a vendor dashboard, you’ll be able to see your active trades, an overview of your affiliates, your sales charts, offer stats, feature requests, canceled trade surveys results, and you’ll even be able to create and edit offers here. You can also verify your account further on this dashboard. This dashboard is useful when you want to see the statuses of all your trades.

    Merchant Dashboard

    This dashboard exclusively applies to users who are using the “Pay with Paxful” feature (sign up for this feature here). The Merchant Dashboard is where merchants can see their sales for today, yesterday, the last 7 days, and last 28 days. This dashboard also shows all the transactions made when using the merchant link.

    Affiliate Dashboard

    This is the dashboard to track your affiliates and your affiliate commissions. You can find your affiliate link on this dashboard to share it with your friends and network. On the affiliate dashboard, you can create unique trackable links in the ‘track ID’ section. The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate link with their friends and followers. You also get to see all your affiliates and all the money you’ve earned from them completing trades.

  • Trusted/Blocked list

    Trusting and blocking users on Paxful is a way for you to filter who you do business with. 

    Aside from the many other indicators that can help you decide whether users are safe or not, you can trust and block users that you have had previous experiences with.

    Trusting Users 

    Trusting users is a good way to stay connected with buyers/sellers that you’ve had good experiences with. For example, if you constantly find that a user trades efficiently with you, you can then trust that person and his or her offers will be prioritized. When creating offers, there are also options where you can only show your offer to your trusted buyers.

    Trusting is a way to make real connections with other traders but just like with real life, you have to be careful with who you trust on Paxful.

    Blocking Users

    If trusting users is the way to keep contact with good vendors/buyers, blocking is for the contrary. If you’ve had a bad experience trading with someone (e.g. it wasn’t as efficient as you’d hoped or someone ended up scamming you), you can block that person. If you block someone as a vendor, they will not be able to see your offers on their list. If you block someone as a buyer, you won’t be able to see their offers on your list.

    Blocking is a way to separate the bad apples from the honest users.

  • How to change phone number

    Changing a phone number on Paxful is extremely easy.

    To change a phone number, one should go to your account settings. Click “Change Number” and verify the reset link via email. Open the email and click on the link attached. That link will ask for the security questions. Note that the link will expire in 30 minutes.

    After successfully answering the security questions, the phone number will be removed and a new one can be set. If there are any issues answering the security questions, please contact support for help.

  • How to change my email address

    Users cannot change their email on their own.

    On Paxful, users don’t have the power to change their email on their own. To change your email, you’ll need to contact support and they would need to do it for you.

    Once you contact support and request for an email change, you will be asked to verify the account ownership by asking questions, which will confirm you are the rightful account owner.

    These steps are to ensure the security of each user on Paxful.

    Email change

    Users only have the ability to make changes to their email within the first 7 days after registration by contacting support.

    Requests that do not meet this requirement will be rejected.

See all 11 articles

Account security

  • Forgot password

    Resetting your password is extremely easy on Paxful. First, go to your account security settings or click here. You will then be taken to a few fields you’ll need to fill out:

    • Current password. To be able to change your password, you’ll have to input your old password as proof that it’s really you changing it.
    • Enter a new password. This is the field where you put your new password. Make sure to make this as secure as possible and make sure that no one else knows this password. This is the first line of defense when it comes to the protection of your account and money.
    • Verify the new password. This is to make sure that you’re correctly typing your intended password. 

    If you ever get a message that says “Password reset token is invalid”, try checking your email and check the latest email that was sent by Paxful for a password reset. A link should be attached and you can reset your password there.

    “I forgot my password! What do I do?”

    If you’ve forgotten your password, click on the login button on the home page and then click “Forgot your password?” at the bottom right. It will then ask for the email address that’s linked to your Paxful account. Paxful will then send an email with a link attached. That link will lead you to to the screen that will help you reset your password. Note that each link is only valid for 60 minutes and if you requested for a link multiple times, the last link that was sent will be the one that should work.

  • Lost access to my 2FA

    Having 2FA set on your account significantly improves the security level of your bitcoin wallet. However, it may happen that, once 2FA was set, access to the SMS or the code from Google Authenticator gets lost. This may happen due to an issue with your phone number, authentication app or the device itself. Such a situation can be solved for you by our Customer Service Team. 

    Please contact us by writing to [email protected].

  • How to enable 2-Factor Google Authenticator on my account?

    Taking a little bit of extra time to enable 2-Factor Authentication (2FA) can mean a big difference in terms of security.

     

    Although you can also enable 2FA via SMS, we highly recommend using Google Authenticator as it is the most secure option out of the three. SMS is not reliable because of a hacker tactic called “SIM swapping”, where hackers can get a hold of your SMS messages.

    How to enable 2FA using Google Authenticator:

    1. Download the Google Authenticator app for your phone. (Apple/Android)


    2. Go to your account settings.
    clicksettings.png

    3. Click on "Security" field.
    account_security1.png

    4. Under login authenticator, choose Google Authenticator.

    2fagoogle1.png

    5. After you’ve selected Google Authenticator, you will see a QR code (a square-like pattern).

    2fagoogle2.png

    You will have to open your mobile app to scan it, then enter the 6-digit number your phone will produce.

    6. Once you’ve entered the 6-digit code, click “Update login 2-factor” and you should be finished with securing your account.

    Congratulations! Remember to use 2FA for login AND bitcoin send-outs. Just bring out the app every time you want to log in or send bitcoin out. It may be a bit of a hassle, but it goes a long way in terms of the security of your account.

  • Security guide

    Bitcoin, as a technology, is extremely secure but sometimes the way we use it is unsafe.

    Hackers and scammers are always looking to take your bitcoins because once they have them, it’s irreversible. With a few simple precautions, you can keep your account and your money safe.  

    Here are a few ways to secure your account further:

      1. Have a strong password - Only you can create a strong password for your online accounts. When creating a password, use both upper and lower case letters, as well as numbers symbols if you really want to up the ante. Also, use different passwords for different online or social media accounts to keep the hackers off your back. 
      2. Don't use the same password for your email and your Paxful account.
      3. Configure your security questions - Set up questions that only YOU know the answers to. This will prevent people from attempting to enter your account without your knowledge. If you’re a forgetful person, write down the question and answer on a piece of paper and hide it somewhere only YOU can find it.
      4. Enable 2-factor authenticator - Enabling Authy or Google Authenticator is recommended instead of SMS as hackers have a tactic called “SIM swapping” to get a hold of your SMS messages. SMS receiving can also work intermittently in some countries. Authy or Google Authenticator will add an extra layer of protection to your account and will ward off any uninvited guests.
      5. Please hide your Email address that is linked to your Paxful account and never give it to someone you don't know in trades or private chats. Hackers can target your Email box to get access to your account or to your personal information that it can contain.
      6. Enable 2-factor verification to your email account.
      7. Verify your account - Verifying your phone number and email will not only indicate you’re a safe trade partner but verifying your account with further Identity documents will also help you to restore account in case if you will lose access to it.
      8. Never enter your details any phishing site. Avoid using websites that look like Paxful. Check your address bar https://paxful.com  before enter your account details. HTTPS SSL certificate is important.
      9. Never share the contact information in trade chats - as scammers can try to cheat you in off-site trades, they can try to impersonate you or show that you had traded with them off-escrow.
      10. Don't try to buy Paxful account from someone else, most likely seller is trying to cheat you and get into account after you load coins on it. Furthermore, this is a violation of Paxful Terms of Service and such accounts will be banned.

    What do I do if someone logged into my account without my knowledge? 

    If someone logged into your account without your knowledge, you should receive an email saying that the account was accessed on a different device or location. On that email, there is an option to have the account locked until you can secure it further.

    If you decided to lock your account, you can then contact support to unlock the account. Just explain the situation to the moderator and once the moderator has unlocked your account, remember to follow the tips above to make your account safe from any more hackers.

  • What to do if someone logged into my account?

    Unauthorized access is a serious thing, so remember to make sure you have a good password and all the security measures enabled.

    If you think someone has gained access to your account or you suspect that your login details have been compromised, then you must do the following steps immediately before even contacting support. Enabling 2-Factor Authentication is a good way to prevent this from ever happening.

    If someone logged into your account but you still have access to it:

    1. Usually, if someone logs into your account we are sending an email about that if you can't recognize this device you can click on COMPROMISE link in the email. The faster you act, the higher is the chance to save coins.
    2. The first step is to download Google Authenticator or Authy (iPhone/Android).
    3. Turn on 2FA on Paxful here and scan the code with your phone. Remember to turn 2FA on for BOTH login and withdrawal as it will make your transactions more secure. We recommend using Google Authenticator or Authy over SMS 2FA as Google Authenticator is more secure. Just bring up the app and get the code every time you want to login or send bitcoin.
    4. Change your password to something secure (a password that you have NOT USED on other sites or emails). Be sure to remember to make a good password and remember it!
    5. Make sure none of your other settings has been changed such as your email or phone number. If they have been changed, change them back.
    6. Go to your active sessions (Settings -> Security -> Active Sessions) and log out all sessions by clicking on X.
    7. Log out of your account.
    8. Log back in using your new password and 2FA.
    9. Set your security questions and write them somewhere. You’ll need them if you ever lose your phone and need to reset your 2FA.
    10. It is advised that you change passwords to any other accounts you have online as hackers normally gain access by getting into your email or other accounts.
    11. If the support team can trace the hacker and recover any funds, we will contact you. Hackers often cover their actions very well and it is not possible to track them down to reverse bitcoin transactions.

    If you can’t log in to your account:

    1. Contact support and provide your username, email, phone number, and security questions and answers to prove that the account is actually yours. Once it’s verified that you are the account owner, inform support that you need an ACCOUNT LOCKDOWN.
    2. Support will see if there is enough data to prove you are not the hacker (and will try to give you access to your own account).
    3. Once it is verified that you are the victim and rightful account owner, account access will be restored.
    4. As soon as you log in, immediately follow the eleven steps described earlier.

    How did this happen and how can I prevent it from happening again?

    With the bitcoin address and the IP address of the thief, you now have some information, but please be aware, that usually, it is not possible to track them down. Support does not have the resources to assist with a further investigation. Hackers take advantage of the anonymity of bitcoin and utilize VPN.  Due to this, it is nearly impossible to find a trace of your funds, so try your best to make your account as secure as possible.

    To prevent this from happening again, it is recommended that you don’t use the same password across websites and that you have 2FA with Google Authenticator enabled.

    So where did the bitcoins go?

    • Check your account activity to see who logged into your account. Take note of their IP address.
    • Check your wallet ledger to see the bitcoin address they sent your coins to.

    With the bitcoin address and the IP address of the thief, you have some information but it is often impossible to track them down. Support does not have the resources to help you investigate further because hackers often use VPN’s and the anonymity of bitcoin. It is nearly impossible to track them down, so try your best to make your account as secure as possible.

  • How to enable 2-Factor Authy on my account

    Learning how to secure your account further builds an extra wall of protection for your finances and everyone should learn how to do it to prevent their accounts from being hacked.

    Although there is a 2FA option that uses SMS, it is highly recommended that you use Google Authenticator or Authy. SMS may not be the most reliable form of verification as “SIM swapping” is a tactic that some hackers use to get your SMS messages.

    The first step to enabling Authy is to download the Authy app. Next, go into your account settings and click on “security”. Under “Login Authenticator”, click on the button that says Authy. After clicking that, a QR code should appear and all you have to do is to use your mobile app to scan it and then enter the 6 digit number your phone will produce inside the app.

Paxful wallet

  • Depositing bitcoins

    Receiving bitcoins is the most exciting part about trading bitcoin.

    When you sign up on Paxful, you get a free wallet. With that free wallet, you get a default bitcoin address. That address looks like a long intimidating password with numbers and letters (both uppercase and lowercase letters). This address never expires so just copy it and send it to whoever you want. You can also generate a new bitcoin address for extra privacy/security. You can make as many bitcoin addresses as you want and use them any time over and over again.

    When other people send bitcoins to this address, it goes straight into your wallet. It’s not always instant, so be patient and give it some time. This is because the bitcoin network needs to confirm the transaction 3 times before the bitcoins have been fully sent. Once the bitcoins have been sent, you should get a notification saying “incoming bitcoin at 0 confirmations”. When that reaches 3, you get your bitcoins. Be patient as this can take anywhere from 20 minutes to a couple of hours depending on how congested the bitcoin network is.

    Here’s how to check the bitcoin transaction status:

    1. Look for the transaction ID. You can get it from your wallet transaction history after you have made the transfer. It should look like this: e2e400094he873ec4af1c0ae7af8c3697aaace9f7f56564137dd1ca21b448502s
    2. Go to https://live.blockcypher.com/ or https://www.blockchain.com/explorer and type in the transaction ID into the search field. It should then show how many confirmations the transaction has. If it has 3 or more confirmations, the recipient should have received the funds. If the transaction still hasn’t appeared in the recipient's wallet, then reach out to their provider. If the transaction has less than 3 confirmations, the funds have left the sending wallet but the transaction is still in the middle of processing. If your transaction says “No Transaction Found”, then the transaction never left the sending wallet. In that case, you should contact the provider of the sending wallet.
  • Send bitcoins step-by-step

    Paxful offers a wallet service for Bitcoin. One of the features of this service is to send bitcoins to both internal and external cryptocurrency wallets.

    Step-by-step guide

    Step 1

    Login to your Paxful account and click on "WALLET":

    WalletNEW11.png

    Step 2

    Click on "SEND BITCOIN":

    walletNEW22.png

    Step 3

    Insert the exact Bitcoin amount into the "BITCOIN AMOUNT" field:

    walletnew33.png

    Step 4

    Insert correct Bitcoin address into the "TO BITCOIN ADDRESS" field:

    walletnew41.png

    Doublecheck the address! This transaction is irreversible!

    Step 5

    Insert your password into the "PASSWORD" field:

    walletnew42.png

    Step 6

    Click "Continue":

    walletnew43.png

    Step 7

    Click on "Send bitcoin now":

    walletnew55.png

    If 2FA Security is set for send out option, you will need to insert an SMS code or code from Google Authenticator Application. 

    Step 8

    In case of success, you will receive the following message:

    sendbtc5.PNG

    The transaction will be visible in your transaction history:

    walletnew7.PNG

    You can check transaction status here: 

    https://live.blockcypher.com/ or https://www.blockchain.com/explorer and type in the transaction ID into the search field. It should then show how many confirmations the transaction has. If it has 3 or more confirmations, the recipient should have received the funds.

     Sending Bitcoin fees

    • Paxful charges a flat send out fee of 0.0005 BTC for every send out from the wallet to an external Bitcoin address.
    • This fee covers the associated miner fee and maintenance of our secure wallet infrastructure.
    • Only the first 5 internal transactions per month are FREE. Starting from the 6th transaction - 1 USD fee applies.  

    Please note

    An internal wallet send out fee of $1.00 has been established due to the high amount of off-escrow trades on our platform. Off-escrow trades are trades made without our consent as they happen out of our regular trade process. This fee is used to prevent certain users from abusing our Terms of Service.

    Bitcoin rate differences

    • Paxful uses average market Bitcoin currency rate.
    • External wallet service may have different Bitcoin rate from Paxful. In the case of external service, Paxful cannot affect the currency rate seen in the recipient's wallet.
    • Some cryptocurrency wallet services have a deposit fee. This is a fee deducted from incoming transactions.

     

     

     

  • Bitcoins withdrawal

     Sending bitcoins out is extremely easy on Paxful.

    Bitcoin withdrawals and making payments can be done at any time.

    The first step is to go to your Paxful wallet and then click on the “SEND BITCOIN” button. A pop up should then come out containing fields of the next step.

    The first thing you’ll see is your available balance at the top, so make sure not to exceed that limit as the sending will not push through. Set the amount of bitcoin you’re sending out (note that the currency shown depends on your preferred and local currency). Under “Bitcoin amount”, you can see an option to show the amount in your local currency rather than bitcoins. You can keep clicking it to change it. You’ll then want to get the address of the person you’re sending to and then paste it on the “To bitcoin address” field. You will then need to input your password and you should be ready to confirm and send out those bitcoins.   

    Please note: If you are sending bitcoins out of Paxful wallet the miner’s fee will be deducted from the wallet balance.

    It is important that you review all the details of the send out carefully because if you make a mistake, you’ll never be able to get your bitcoin back. Bitcoin is irreversible, so be extra careful so you don’t make any mistakes.

  • Get new Bitcoin wallet address

    When you sign up on Paxful, you get a free wallet. With that free wallet, you get a default Bitcoin address. However, to maximize privacy, you may need a new Bitcoin address each time you receive a deposit. This short guide will help you to understand how to generate additional wallet addresses in your Paxful account.

    Step 1

    Login to your account and click on “Wallet”.

    Newaddress1.png

    Step 2

    Click on “Get a new address”.

    Newaddress2.png

    Please note:

    - It is possible to generate a new address only if a previous address has been used: received BTC from a non Paxful wallet or ATM!

    - Older deposit addresses will still work. 

    Step 3

    In a pop-up window, you will see a new address and QR-code. Copy them and use the way you want.

    Newaddress3.png

    Useful tips:

    - You can click on “Addresses” tab to check all your existing BTC addresses. 

    - If you did not save your new QR-code, before receiving any external transactions to your new address, click on "Get a new address" and you will see it in the pop-up window.

    NewAddress4_.png

  • Depositing coins from a bitcoin ATM to my Paxful wallet

    Sending bitcoins from an ATM to a Paxful Wallet is very simple.

    Bitcoin ATMs are just like any regular ATMs in the sense that they both dispense currencies. The main difference between the two is that regular ATMs dispense fiat currencies such as USD or EUR, while bitcoin ATMs dispense bitcoin.

    A bitcoin ATM can have a lot of different uses. Some can help you withdraw bitcoins, some can help you convert your bitcoins into fiat currencies, and there are some that do both.

    Bitcoin ATMs don’t usually require much verification, allowing users to buy and sell bitcoins anonymously. Although this may sound appealing to some people, users should know that bitcoin ATMs require a fee if you’re buying and selling bitcoin (usually between 7-10%).

    If you’re looking to send bitcoins from a bitcoin ATM to your Paxful wallet, all you need to do is to write down or print your Paxful bitcoin address, head to the ATM, and input the address when you send the bitcoins. You also have the option of using the QR code (the square-like pattern) as an address to send the bitcoin to.

    Once you’ve sent the bitcoin, just give it time and you’ll eventually receive your bitcoin.

  • Is my Paxful wallet secure?

    Your Paxful wallet is just as secure as your password (so make sure that your password is a good one).

    Not only are our servers very well guarded to the highest banking specifications, but as an additional layer of security, 2-factor extra protection can be enabled whenever you log into your account and when you send out bitcoins as a buyer or seller. We also support Google Authenticator, Authy, and SMS based 2-factors.

    As long as we’re talking about security, beware of any phishing sites. ALWAYS make sure you are on https://paxful.com/ before you enter any account details. Never give your account details to anybody. Paxful support will NEVER ask for your account password or one-time password. Note that Paxful has no Skype or Phone support. It is impossible for Paxful to take all the phishing websites down, so you, as a user, should learn how to protect yourself from any sort of scam.

See all 9 articles

Account Verification

Account Verification

  • Why verify my account?

    We all want to live and do business in a safe and trustworthy environment. Additional verification helps to create high-quality partnership both between Paxful and our users and amongst traders on our marketplace. This becomes possible by means of KYC. Overall, there are 4 verification levels. All of them bring benefits to Paxful users:

    Level 1

    • Requires email and phone verification. This increases the security level of the account, provides access to a higher amount of offers, creates a higher level of trust. The trading volume limit is up to $1,500. Only 2 trades can be opened at once and for a total volume of 500 USD.

    Level 2

    • Requires ID verification. Increases trading volume limits, provides access to additional trading methods such as Bank Transfer. It is necessary to create offers to buy bitcoins. No need for 0.02 BTC on balance to make your buy offer visible on the website. The trading volume limit is up to $10,000.

    Level 3

    • Requires Address verification. Increases trading volume limits, provides access to additional trading methods such as Bank Transfer. Trading volume can be $10,000 and higher.

    Level 4

    • Requires additional verifications such as EDD (Enhanced Due Diligence) or CDD (Customer Due Diligence). Increases trading volume limits. May be requested for significantly high volume institutional/corporate accounts.

    And the last, but not the least important thing. If for some reason you will lose access to your account, it will make it easier to restore it.

    Please check our Blog for more information.

  • Email verification step-by-step

    Email verification is an essential step as it gives you the opportunity to start trading on Paxful. It also increases the security level of your account in case it needs it to be restored or unlocked.

    Step-by-step guide: 

    Step 1

    Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”

    clicksettings.png

    Step 2

    On the menu on the left side of the page, click “Profile.”

    email_verification1NEW___12.png

    Step 3

    To begin, click the “Resend code.”

    email_verification1NEW___.png

    Step 4

    Check your email inbox. Click on the link provided in it. Click on the link.

    email_verification3NEW___.png

    Please note: The confirmation email can be requested no more than every 20 min.

    In case of success in your Profile you will see the following message:

    email_verification6NEW___.png

    Capture1234.PNG

     

  • Phone verification

    Phone verification is required by many offer owners on Paxful. It also provides additional security features to your account. For example, if your account is locked due to security reasons, you can easily unlock it if you have a phone registered in your account. It is also essential for 2FA security option.

    Step-by-step guide: 

    Step 1

    Log in to your Paxful account, hover over your username located on the upper right of the page and click “Settings.”

    clicksettings.png

    Step 2

    On the menu on the left side of the page, click “Profile.”

    email_verification1NEW___12.png

    Step 3

    To begin, insert your phone number and click "Call Me" or "Send Code". 

    PhoneverificationNEW___.png

    It is advised to choose the option with code as the call option is not supported for every country.

    Step 4

    Once you receive a code, insert it into the correct field and click "Submit".

    phoneverification2NEW.png

    Step 5

    You will receive a message that your phone is verified.

    phoneverification3.PNG

     

  • ID verification step-by-step

    Please check our video guide:

    Here is a step-by-step guide that is aimed to help you verify your ID on Paxful.

    Step 1


    Log in to your Paxful account, hover over your username
     located on the upper right of the page and click “Settings.”

    IDStep1___.png

    Step 2


    On the menu on the left side of the page, click “Verification.”

    IDstep2___.png

    Step 3


    Insert your first and last name, your date of birth. Choose the appropriate issuing country and ID type you will be providing. Choose the expiry date.

    Please note: All first names and middle names should be inserted into the field "FIRST NAME", all last names must be inserted into the field "LAST NAME". Examples: Elizabeth Flavia Mary Clifford. Elizabeth Flavia Mary goes to "FIRST NAME" and Clifford to "LAST NAME". Alfonso Ernesto Hernández López. Alfonso Ernesto goes to "FIRST NAME" and Hernández López is to be inserted as "LAST NAME". No punctuation is allowed.

    Click on "Start Verification Process"

    IDstep3___.png

    Click on the "Start" button.

     IDstep4___.png

    Please note: From now if you want to change your ID type, you need to close the tab and start the process from the very beginning.

    Step 4

    Choose whether you want to take a photo of ID or to upload an existing file from your device.

    Live Photo

    You choose to make a live photo. Make sure your document is ready and follow the exact instructions on the screen. 

     Then click on “Take photo”.

    IDstep5takephoto_.png

    Give access to your camera on your browser!

    Place your ID in the center of the screen and make sure all the necessary details are visible: your face, document number, your full name and more. Click on the camera sign.

    makephotofront_.jpg

    If the image is clear, not blurred, please click “Confirm”. If the photo is not successful, please click “Retake” and try again.

    ConfirmIDfront_.jpg

    For an ID card or Driving license, please do the same for the back side. In the case of a passport, continue to the next step.

    Upload file

    You choose to upload a file from your device. Click "Upload file". Make sure your document is ready and follow the exact instructions on the screen.IDstep5uploadfile_.png

    Then click “Choose file”.

    UploadPAss111.png

    Select a file from your device. Click “Choose another file” if you want to retry. If the file is correct, please click “Confirm”.kyc_check_photo_pass___.jpg

    For an ID card or Driving license, please do the same for the back side. In the case of a passport, continue to the next step.

    Step 5

    Now let’s do face verification. Once you are ready, click “Start”.

    IDFACELIVE___.png

    Look straight into the camera.

    Make sure you are dressed up and have no glasses or a hat.

    Follow the instructions by moving your face closer to the camera.

    You need to fit your face into the oval frame.

    In case of an error, click “Try again”.

    kyc_face_not___.jpg

     

    In case of success, your photo will be sent automatically to our Verification Team.

    You’ll be notified about your application in just a few minutes! Check your notification inbox if your application has been approved or declined. You can also check your email inbox.

    IDapproved____.png

    Please note: We have a limit of 10 attempts within each 24h!

    In case of any questions or issues, please contact: [email protected] or  [email protected]

  • Is ID verification mandatory?

    Everyone is encouraged to verify their accounts. However, Paxful does have mandatory ID verification for the following:

    • Users who reach an equivalent of $1,500 in trade volume or wallet activity must provide ID for verification.
    • Users who reach $10,000 in trade volume or wallet activity must provide ID and address verification.
    • Users who reach higher trade volumes or engage in certain wallet activity may undergo enhanced due diligence and may be asked for additional information.
    • All buyers of bitcoin for bank transfer must provide ID and address verification. 

    What if I don’t want to verify my account?

    Those who choose not to participate can, of course, continue to use Paxful services but there will be a trade and wallet limit in place for those who have not verified themselves.

     

  • ID verification requirements

    Here you can find the main requirements, which are essential to make ID verification process quick and successful:

    • You must be 18 years or older.
    • You must have a valid email address.
    • Only personal documents can be used.
    • Only the following ID types* are accepted:
    1. Passport
    2. National ID card (in the new format)
    3. Driver’s license
    4. Voter’s card (Nigeria only)
    • ID documents should be valid up to the date of the verification request submission.
    • Paper format of ID documents is not accepted.
    • Selfie should be in a photo format and not a scanned picture.
    • All files uploaded should be original. No editing is allowed.
    • All files should be clearly visible, high quality, JPEG format, all information should be readable, should not be covered by any passport covers or other objects.
    • Data on the document should match the entered data in the form.
    • If your document is written in a language that does not use the English alphabet, you still may use it for verification. If your native language is not yet supported by our verification provider, you will receive a message: unsupported ID.
    • Check our banned countries list.  
See all 9 articles

Mobile Wallet

Mobile Wallet

  • Paxful Mobile Wallet

    The Paxful Mobile Wallet is out both for Android and iOS. The Paxful Bitcoin Wallet App makes it easy to send, receive and store Bitcoin with your own personal mobile cryptocurrency wallet. The Bitcoin Wallet App is also the ultimate companion tool to Paxful, one of the world’s biggest peer-to-peer bitcoin marketplaces.

    Use the Paxful wallet to:

    • Send and receive Bitcoin in your own private cryptocurrency wallet that lets you transact with anyone at anytime, anywhere.
    • Safely store your hard-earned bitcoin and check your balance in real-time.
    • Track your open trades on Paxful so you know the current status of your most recent transactions as you buy and sell Bitcoin.
    • Share your bitcoin wallet address or QR code with other traders and friends.
    • Personalize your Paxful wallet profile so people you transact with know it’s you.
    • Get updated bitcoin-to-fiat conversion rates at your convenience. 

    So, are you ready to send, receive and store your Bitcoin in a more effective, smarter and faster way? Download the Paxful Bitcoin Wallet now from Google Play Store or App Store to put the power of Paxful in the palm of your hand!

     

  • Mobile app overview

    You can check our video or read the information below.

    Here is a quick guide on the main functionalities of the Paxful Bitcoin Wallet.

    MobileGetStarted.jpg

    Receive bitcoins.

    1. Click on the "Receive" button. 

    2. A unique QR code and wallet address will be generated.

    3. Scan the QR code or copy the address to Clipboard to have bitcoins sent to your Paxful Wallet.

    Send bitcoins.

    1. Click on the "Send" button.

    2. Insert the bitcoin address or scan QR-code and click send.

    3. Enter the amount.

    4. Click on "Review transaction" and check the following information:

    • sending amount

    • network fee

    • total amount including fee (sending amount+network fee)

    • recipient wallet address

    5. Slide to the right to send bitcoins.

    Insert 2FA code if this option is enabled.

    6. You will receive a clear message: "BTC is on the way to recipients wallet".

    Buy and Sell bitcoins.

    a) 1. Click on the "Buy" button.

    b) 1. Click on "Trades".

    2. Click on "Go to Paxful website".

    MobileTrades.jpg

    You will be guided to Paxful web page.

    obileBuyBitcoin.jpg

    Account.

    Make the necessary changes to your account: set 2FA security, change PIN, password or preferred currency.

    mobileaccount.jpg

    Affiliate.

    Share your affiliate link.

    MobileShareAffiliate.jpg

    Notifications.

    Check your latest notifications directly from Mobile App.

    Mobilesignedup_.jpg

  • Get started with mobile app

    Once you have downloaded Paxful Mobile App, you can register your account, log in and start trading on Paxful. 

    How to register?

    Step 1

    Open Paxful Bitcoin Wallet App. Click on "Create Account".

    Mobilefreewallet.jpg

     

     

    Step 2

    Insert your email and create a password.

    MobileCreateAccc.jpg

    Step 3

    To confirm click "Create Account".

    MobileCreateAcc.jpg

    Step 4

    Check your email inbox or incoming SMS for the code. Insert the code into the app. 

    MobileVerify.jpg

    Step 5

    Set pin for quick access.

    MobileSetPin.jpg

    Step 6

    Re-enter pin.

    MobileRe-enterpin.jpg

     Now you are ready to use Paxful Mobile Wallet!

    MobileGetStarted.jpg

  • Mobile Wallet: issues and solutions

    How to buy and sell bitcoins using the app? 

    In the tab "Wallet", there are "Buy" and "Spend" buttons which open a Paxful web page where you can find offers to start a trade.

    How to create offers? 

    The app does not support creating offers at the moment. Please use Paxful website for this purpose.

    How to view transaction history? 

    The app is showing the last 20-60 transactions on the "Wallet" page, by clicking on one of them you will open detailed information about the transaction.

    How to set up fingerprint? 

    Fingerprint can be enabled on the "Account" tab in "Security" section:

    • iOS fingerprint option should be enabled on a device first. If fingerprint recognition fails more than 3 times - a pin will be required.
    • Android devices should support the fingerprint option and it should be activated in device settings. As standard, there is no limit for attempts. If the fingerprint scan is not working, just close the window and use a pin instead.

    How to solve the sign-in issue?

    Sign in issues:

    • There is an option on each password field to show the password. Please check if you are entering the right password.
    • Some issues might be because you use an old version of the app. System forces time to times to update to the latest versions, but still no 100% hit. Please open the app in the Play Market or in the Appstore and download the latest version.
    • Antibot-solutions that we use might block users if some suspicious activity was detected on device, network, region and etc. In case if you have tried all previous steps, please contact [email protected] for us to investigate your specific case.

    How to solve an error with an incorrect balance number?

    1. Update the mobile app to the latest available version.
    2. Log out and log back in the app.

    Is it possible to use Face ID?

    Face ID is working only if you are not using the app for about 1 min or more (without closing the app). If you close the app, then a pin is required. If Face ID fails more than 3 times - a pin is required. Face ID is available for iOS devices only.

    How can retailers of physical products sellers integrate the app to receive bitcoin from customers as a means of payment?

    The latest versions of the app support Big21 and offer QR code for receiving BTC.




  • How to install Paxful Mobile Wallet in China?

    Want to use Paxful Mobile Wallet on Android in China? You are facing internet restrictions to access Google Play? Here are the steps you can take to install our Mobile Wallet successfully.

    Step 1

    Install a VPN on your device.

    A lot of VPN provider websites are blocked in China. However, the main providers have created “mirror” websites (exact copies of the website with a different URL) that are accessible. They can be found on the Internet.

    Below is a list of most popular VPN services:

    • Express VPN
    • VyprVPN
    • Nord VPN
    • Surfshark
    • Astrill
    • StrongVPN

    Please note: Do not buy a VPN until you check if it works in China!

    Step 2

    Download Google Play and get the newest version of our app.

    1. Go to the Google website. Here is the link.
    2. Download Google Play App on your mobile device.
    3. Search in Google Play Market for Paxful Bitcoin Wallet or go to our website. 

    Once you have installed our secure and convenient trading mobile app, please feel free to ask any additional questions to our Customer Experience Team or explore our FAQs.

     

  • Report a problem in Mobile Wallet

    Paxful Bitcoin Wallet is supported by Instabug.

    In order to make a report, shake your phone, select "report a problem" on the pop-up screen, make a screenshot, add necessary comments and send. Our Technical Support Team will look into the issue as soon as possible.

    Oct_Articles_01_Instabug-SDK-iOS.png

Partnership

Paxful Peer Program

  • Paxful Peer Program

    What is Paxful Peer Program?

    Paxful Peer Program is an international entrepreneurship program where aspiring crypto professionals dedicate themselves to support Paxful and other crypto enthusiasts through ground support, marketing efforts and social events — while getting rewarded by Paxful!

    This 3 leveled program recognizes success and offers a growth path for every peer.

    • Level 1-Peers
    • Level 2-Ambassadors
    • Level 3- Associates 

    As peers fulfill the requirements of each level, they get rewarded and promoted to the next level by Paxful.

    How to become a Paxful Peer?

    It’s easy to become a #PaxfulPeer! Take a couple of minutes to fill out the application form here and we will get in touch with you within 10 days of your form submission. If you successfully pass the initial screening, you’ll be invited to have a short video interview with us. Once you pass the video interview, you’ll officially become a #PaxfulPeer

    What are the benefits of becoming a Paxful Peer?

    • Cool Paxful SWAG: Goods for you to show off and represent our brand
    • Cool Paxful STASH: Goods for you to give away to your potential new Paxful sign-ups
    • Invite-only Paxful events in your region
    • VIP Support for quick access to Paxful employees and moderators
    • Weekly live online training for a month
    • Limitless Affiliate Program earnings
    • 5 USD in BTC for you and 5 USD in BTC for every new user you sign up (fully KYC-verified) after he/she trades on Paxful
    • A growth path that could lead to potentially becoming a Paxful employee

    What are the different levels of Paxful Peer Program?

    After you submit your application and pass the video interview, you become a Paxful Peer. Being a Paxful Peer comes with a lot of benefits. When you show high performance and meet with the predefined requirements, you can move up to the next level and eventually, potentially become a Paxful employee. You will receive different rewards that are unique to your level:

    • Paxful Peer: Peer badge, live trainings, SWAG, VIP support and an invitation to Paxful events
    • Paxful Ambassador: Generous sponsorship for your meetups along with other monetary bonuses
    • Paxful Associate: Monthly salary, chance to visit a Paxful office, the possibility of becoming a Paxful employee, and various career paths to enhance your skills and knowledge.

    I'm a Paxful Peer how can I become an Ambassador?

    In order to be promoted to be an Ambassador, you need to meet the requirements below:

    • Passing the Peer Test
    • Successful Online Group Moderation
    • Post on social media with the #PaxfulPeer hashtag at least 5 times a week
    • Sign up 21 new users on Paxful (Fully KYC-verified, min. 1 Trade)
    • Weekly feedback on Paxful platform and new features

    What are the benefits of becoming an Ambassador?

    Ambassadors are the ones who create quality content regularly and organize successful meetups while growing their affiliates. They are the content producers and new user generators. As an Ambassador, you receive:

    • Peer Benefits 
    • Ambassador SWAG 
    • Ambassador Badge
    • Up to a $500 subsidy for sponsored meetups 
    • 5 USD in BTC for you and 5 USD in BTC for every new user you sign up (fully KYC-verified) after he/she trades on Paxful.
    • Affiliate Program Earnings
    • Bonus for quality content
    • Bonus for successful meetups

    What do I need to do to maintain my Ambassador status?

    • Organize one successful meetup
    • Post on social media with the #PaxfulPeer hashtag at least 5 times a week
    • One social media campaign per month
    • Feedback on Paxful platform and new features
    • Online group moderation

    As a Paxful Ambassador, how can I become an Associate?

    In order to be promoted to be an Associate, you need to meet the requirements below:

    • Sign up 99 new users on Paxful (Fully KYC-verified, min. 1 Trade)
    • Organize 3 successful meetups
    • Provide quality content (Paxful will decide the quality of the content)
    • Bring at least 1 Peer to the program

    What are the benefits of becoming an Associate?

    • Ambassador Benefits
    • Ambassador Badge
    • $150/month salary
    • Recognition for representing Paxful on social media and press coverage
    • Fly to one of the Paxful offices to meet with the team and see the office environment
    • Chance to follow different paths and receive different badges:
      Professor: Trains other peers
      Consular: Networks with peers and increases the number of peers
      Sentinel: Documents your expertise in creative ways and transforms user feedback into new product features
      Guardian: Defends the Paxful platform against hackers and attacks using your highly tech-savvy skills
    • Chance to join Paxful team as a full-time employee

    What do I need to do to maintain my Ambassador level?

    You need to maintain and manage your Peer & Ambassador community. Based on your Ambassador path your tasks will vary as follows:

    Professor:

    • Trains Peers and Ambassadors

    Consular:

    • Brings one Peer per month

    Sentinel:

    • Creates one Youtube video per month (min. 100 views)

    Guardian:

    • Defends the Paxful platform against hackers and attacks

    What are the Peer/Ambassador/Associate Badges for?

    You will stand out with your badges on Paxful platform. Other users will know that you are part of the Paxful Peer Program and be more willing to trade with you.

    What kind of content can I post on Social Media?

    Please see your Paxful Peer Program Terms and Guidelines agreement.

    What kind of a "Test" do I need to pass to be an Ambassador?

    You need to take an online multi-choice test about Paxful platform. The test is based on your webinars and training. It is crucial that you participate in the training as we expect all Ambassadors to know the ins and outs of our platform.

    As an Ambassador, what do I have to do for my meetup?

    • Suggest a location
    • Have a list of attendees (at least an expected number)
    • Decide the type of meeting (networking, presentation by you, panel discussion, etc.)
    • Prepare your presentation
    • Share your presentation with your Peer Program Coordinator
    • Share your budget proposal and other details about the program

    When I move to the next level, do I also keep my benefits from my previous level?

    Yes, you will get to keep all your benefits.

    What are the differences between each level’s benefits?

    ppp_pres_06new.jpg 




Affiliate program

  • What is the Paxful Affiliate Program?

    The Paxful Affiliate Program is an exciting opportunity for users to be rewarded for sharing their Paxful affiliate link with their friends and followers.

    Every Paxful user has an affiliate link that can be found on the classic, vendor and affiliate dashboards. When new users sign up using your affiliate link, you earn commissions. The program allows you to earn a 50% commission on the standard escrow fee every time one of your direct affiliates makes a “buy” transaction and a 10% commission on the standard escrow fee when your direct affiliates’ affiliates make a “buy” transactionThe escrow fee is calculated as 1% in all affiliate payouts, except the cases where the affiliate fee is lower than 1%. If the escrow fee is lower than 1%, the affiliate fee is calculated based on the lower fee.

  • How many tiers are in the Paxful Affiliate Program?

    You are not limited to earning money through your direct affiliates. Instead, there are two tiers in the Paxful Affiliate Program -- one direct (Tier1) and one indirect (Tier 2):

    Tier 1: Affiliates who sign up directly through your link are considered Tier 1 affiliates.

    Tier 2: Affiliates who sign up through one of your Tier 1 affiliates’ affiliate links are considered your Tier 2 affiliates.

  • What is the commission structure for each tier of the program?

    We collect an escrow fee from every trade. You earn a commission from the standard escrow fee (1%) we collect, anytime one of your Tier 1 or Tier 2 affiliates successfully completes a trade on Paxful. The commission structure is as follows:

    Tier 1: You receive 50% of our standard escrow fee for successfully completed “buy” trades by this user.

    Tier 2: You receive 10% of our standard escrow fee for successfully completed “buy” trades by this user.

     

     Please note: 

    • The escrow fee is calculated as 1% in all affiliate payouts, except the cases where the affiliate fee is lower than 1%. If the escrow fee is lower than 1%, the affiliate fee is calculated based on the lower fee.
    • If you would like to also earn from your “sell” trades, please contact our Customer Experience Team.
  • Where do I find my affiliate link?

    You can view your earnings on your classic dashboard, vendor dashboard, and affiliate dashboard.

  • What content and advertising sources are the best ways to attract traffic to my affiliate link?

    There are many different sources that can work to your advantage, including your blog, your website, Google Ads, Yandex. Direct, Yahoo/Bing ads, mobile ad networks, YouTube channels, and other major entertainment and financial platforms.

    Social media is also a great way to promote your affiliate link. It is a good idea to use track ID’s for all the different promotions you do, so you can observe what works best for you and learn from that.

  • What countries should I target when looking for referrals?

    Paxful has worldwide benefits and can be used virtually anywhere with internet access, so it is really up to you what markets you want to target - local, regional, national or otherwise! Currently, most of our users are from the U.S., while Africa and Asia are our fastest growing markets.

See all 14 articles

Buy Bitcoin Widget aka Virtual Kiosk

Buy Bitcoin Widget aka Virtual Kiosk

  • Buy Bitcoin Widget aka Virtual Kiosk

    What is the Buy Bitcoin Widget?

    Buy Bitcoin Widget (aka Virtual Bitcoin Kiosk) is a special interface allowing you to buy Bitcoin peer-to-peer with a step-by-step process.

    How does it work?

    The widget can be configured by every Paxful user after configuring the Kiosk. Buyers who buy bitcoin through the Kiosk use offers from vendors and the widget owner normally receives a 2% bonus on every purchase.

    What are the different configuration options?

    The widget can be configured to show all offers, specific payment method offers or a specific offer.

    The Kiosk can be configured to deposit the bitcoins to either the buyer or to any outside external BTC address.

    What are the maximum and minimum payments possible?

    The minimum trade amount is 10 dollars (also in other currencies).

    There is no direct limitation to the purchase sizes, but for large sums, a vendor can request additional KYC procedures.

    How much do I get paid, how often and how?

    You get 2% of the total volume from each trade that takes place through the Kiosk.

    How do I track my earnings?

    Every time a trade completes successfully you can track your earnings from your Kiosk Dashboard.
    On each successful transaction, you will get an email and your Kiosk balance will rise.

    How often do I get paid?

    You will earn a fee each time a trade is made in real-time. It goes straight to your Kiosk balance.

    How much control do I have? Do my visitors ever leave my site?

    The Kiosk link can be configured to open in a new tab OR can be configured to open inside an iframe. You can set it up to be embedded as an iframe right into pages so that visitors never leave your website. As a part of the process, the buyers will need to register as Paxful users.

    How is the money paid out?

    Your earnings are stored as Bitcoin in your Kiosk account. You can also sell on Paxful for a fee to Bitcoin buyers, making even more!

    How flexible is it? Can I set it only for certain currencies?

    You will be able to specify a starting currency. Even if you don't select a currency, it will be auto-selected based on a visitor’s location with 99% accuracy.

    I am a Paxful vendor, can I use this as a checkout on my site that goes right to my offers?

    Yes! Paxful checkout can easily be made to show only your offers if you pass your offer ID as an argument and only your specific offer will be shown. It will basically serve as an escrow plugin for your site and your customers won't ever think they left your website. Refer to our developer docs how to customize the widget.

    Can I customize the look and feel?

    You have total control over the link or button that launches the Paxful widget. You will be able to customize the look and feel to match your site or app. Text color, background color and the Kiosk name.

    How much can I hope to earn? And how do I know?

    How much you can earn depends on the kind of traffic your site gets and how many purchases take place.

    As a vendor can I add my Bitcoin Kiosk link to my offer page or any other page?

    You can not add anything to your paxful.com/offer/XYZ?affiliate=YOUR_AFF_ID as it will not work. Paxful Bitcoin Kiosk's goal is to increase awareness of Bitcoin by spreading Paxful simple 3 step widget for buying bitcoins. If you want to make 2% extra on your offers, you should simply increase your margin. Kiosk link works only on https://paxful.com/roots/buy-bitcoin/index URLs. For extra customizations of the wizard read our developer docs.

    I have a bitcoin startup and my users need bitcoin. Can I use this as a tool for our users to buy Bitcoin?

    Totally! Paxful widget and its Bitcoin Kiosk was initially designed for other Bitcoin startups to monetize their great content and apps. From a simple blog to an advanced app or Bitcoin wallet, Paxful Buy Bitcoin Bidget is a perfect way for your users to buy their bitcoins right within your app. Plus you will make 2% on every Bitcoin purchase made by your users!

  • Buy Bitcoin with Virtual Kiosk

    If it’s your first time buying bitcoin from one of our partner websites such as xCrypto, Bitmart or Binance, you may want to know exactly what to expect from the trading process. This step-by-step guide aims to give you an overview of this process.

    Before we begin, here’s a quick overview of the Paxful virtual kiosk.

    Step 1 Buy bitcoin

    1. On Buy bitcoin page, enter the amount in AMOUNT field.
    2. Select the currency from the drop-down list on the right.
    3. Click Continue to proceed to the Authenticate step.

    Step_1_Screenshot.png

    Note:

    • This step may start on a partner webpage. In this case, you will be navigated directly to the next step of our Kiosk.
    • Click Show in bitcoin to see how much you will get in BTC.
    • You can click Exit anytime you want to cancel the process.

    Step 2 Authenticate

    1. Enter your email in the EMAIL field to register an account with Paxful. If you already have an account with us, enter your email and password to authenticate.
    2. After authentication, click Continue to go to the next step.

    Step_2_Screenshot.png

    Note: You can skip this step if you have already completed the authentication before entering the Kiosk.

    Step 3 Payment method

    1. Click a payment group tab to select your preferred payment group.

      You will be presented with the best offers based on the following criteria:

      • Best margin: offers with the most profitable markup, according to the current situation on our platform.
      • User is online: offers with most active users will appear in the list.
      • User is verified: offers from users, who passed our ID verification will be available.
      • Best reputation: offers from users with the highest positive feedback.

    2. Select a payment method with an offer from the list in the middle or click Continue. You will go directly to Step 5.

    Step_3_Screenshot.png

    Note: If you click Continue, you will go directly to the highest offer on the list.

    Step 4 Select offer

    1. To change the payment method click Change payment method link above the offer box. 
    2. Select the payment method from the appeared list.
    3. To select a new offer, under the current offer, click Select another offer button.
    4. Select a new offer from the drop-down list.
    5. Click Continue button to open the offer details.

    step_4.1.png

    step_4.2.png

    Step_4.3.png

    Note: To change the payment group click back.png and go to Step 3.

    Step 5 Confirm offer

    1. Read the offer terms carefully and select the checkbox if you agree with the terms. 
    2. Click Continue to start trading.

    Step_5.png

    Step_5.1.png

    Note: 

    • If your account is verified with Paxful, you will go directly to Step 7.
    • To change the offer, click the links Click here to find another offer, Change or back.png and you will go back to Step 4.

    Step 6 Verification

    Before starting a trade, it is important to go through a simple verification process.

    Email

    1. Enter your email in the EMAIL field.
    2. Click Verify. A verification code will be sent to your email address.
    3. Type the verification code in the EMAIL VERIFICATION CODE field.
    4. Enter a new password under CREATE PASSWORD.
    5. Click Continue to start the trade.

    Step_6.png

    Step_6.1.png

    Phone

    1. Enter your valid phone number the PHONE NUMBER field.
    2. Click Verify. An SMS with a security code is sent to your phone number.
    3. Type the security code into the PHONE CONFIRMATION CODE field.
    4. Click Verify to start the trade.

    Step_6.3.png

    Step_6.4.png

    Note: If your account and phone number are verified with Paxful, you will go directly to Step 7.

    Step 7 Trade

    1. Share the necessary information with your trade partner in the chat window.
    2. Click PAID once you make the payment according to the offer terms and instructions. After this, your trade partner will release bitcoins into your wallet.

    STep_7.png

    Step_7.2.png

    Note:

    • At any point in the process, depending on the available option, you can click Logout or Cancel if you do not want to continue.
    • During the trade, if you face any issues, you can click Report a problem or start a dispute to request assistance from our moderators.
    • After clicking PAID, if you do not receive your BTC, you can raise a dispute on the trade and our moderators will step in to help.

    Important: If we detect any fraudulent activity during or after the trade, your account may be banned permanently from our platform.

    See our page on buying bitcoin to learn more about our trade process. Here’s a video on how to dispute a trade. In case of any additional questions, our Support Team will be happy to assist you.

     

     

Pay with Paxful

Pay with Paxful

  • Pay with Paxful

    What is Pay with Paxful?

    Pay with Paxful is a button you can put on your e-commerce/business site solution that lets buyers pay with lots of payment methods, including gift cards.

    Pay With Paxful is great if you have a website and you are selling access, online or physical products. It can be a payment method beside your current ones that will bring in more customers and you don’t have to worry as the process is chargeback free.

    As a merchant, you do need to be willing to accept payment in BTC but there is a multitude of ways to convert it periodically to your local fiat currency.

    How does it work?

    Pay With Paxful brings together three sides: merchants (selling something), buyers (wanting to buy something) and Paxful vendors (exchanging buyer payment methods to BTC). The solution is unique as transactions are handled through the robust Paxful platform trades (which happen peer-to-peer).

    Merchants have control over the configuration of the solution and can track every transaction through a track ID. On every successful payment, a callback can be configured which can be set up to release the goods to the buyers on the merchant side.

    Merchants have a complete transaction list available on their Paxful Merchant Dashboard.

    How secure is Pay with Paxful?

    The Pay with Paxful button uses our secure escrow system and battle-tested platform. Your buyers are safe.
    You, as a merchant, are safe as Paxful uses a secure URL token system to prevent phishing and protect buyers as well as the merchant. To enable automatic send outs to your bitcoin address, you must use our secure token system. Please refer to our developer page.

    Expected earnings with Pay with Paxful and how to track them.

    How much you can earn depends on the transactions completed by buyers.

    Every time a sale completes successfully you will see the transaction on the Merchant Dashboard and you can set up a callback solution to automate the resulting actions on your end.

    Payments are handled in Bitcoin. This means you can keep them as BTC in your Merchant account for exchange for EUR/USD/etc. There are many services available for this, you can even use exchanges such as Kraken.

    Please note: there is an extra (free) step to move the funds from your merchant account to your Paxful wallet.

    How much control do I have? Do my visitors ever leave my site?

    The Kiosk link can be configured to open in a new tab OR can be configured to open inside an iframe. You can set it up so the solution is embedded as an iframe right into pages so that visitors never leave your website. As a part of the process, your users will need to register as Paxful users, but you as a merchant can make the process smoother by providing the user email together with the generated URL so it would be pre-filled for users.

    What are the different configuration options?

    You choose how you want to configure the link. There are some options regarding:
    Currency: You can request the payment in either BTC or in FIAT currency (Paxful can convert the sum based on the market price).
    Sum: Normally you define this, but there is an option to request all user’s Paxful balance (or if the balance is 0, then let the user define it).
    Registration: You can define the user email, to make the purchase process easier.
    Receiver: By default, funds are deposited on your merchant account balance but it is possible to configure deposits to any Bitcoin address.
    Callback: You have to define the Callback address which can handle the callback parameters.

    The full list of technical parameters is available here: (https://developers.paxful.com/pay-with-paxful/authentication-requirements/).

    How easy is this to use really?

    For merchants, the process of setting it up is quite straightforward. You need to do some coding to configure the link generation. You can find examples from the developer documentation: developer page.

    For buyers, the purchase process will be a little unusual. They need to complete a trade with another person, but the solution holds a unique value proposal for them. We are already working to improve the buyer's experience.

    What are the fees involved?

    As a Merchant, there are no fees to use Pay with Paxful.

    Buyers have to pay the standard premiums set by Vendors. This means that buyers do have to pay more than the amount you are requesting from them to cover the Vendor premiums.

    If you want to use External BTC addresses for transactions, then each time an external transaction is used, a send out fee of 0.0005 BTC is deducted from the amount.

    What are the minimum and maximum payments possible?

    A merchant can request any sum, but the minimum trade amount is 10 dollars (also in other currencies). Any amount larger than the amount requested by the merchant will stay in the buyer's Paxful balance and they can use it or withdraw it at any time.

    There is no direct limitation to the purchase sizes but for large sums, a buyer might have to do multiple trades and also vendor can request additional KYC procedures.

    Where to find more information regarding Pay-with-paxful?

    More information can be found on the landing page: https://paxful.com/pay-with-paxful and the developer guide here: https://developers.paxful.com/pay-with-paxful/introduction/

    It is also possible to write to support or get a personal account manager for larger merchants: [email protected]

Glossary

What is?

  • 2-Factor-Authentication (2FA)

    Two Factor Authentication is an extra layer of security that requires not only a password and username but also something which only the user can access such as an SMS to their phone or Google Authenticator. It is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access. In case of unauthorized access to an email account and it was used to reset your Paxful password, with 2-Factor Authentication (2FA), it becomes easier to add another layer of security. If you have 2FA enabled only you will be able to have access to your funds and release trades, that is if you set 2FA for Login, Withdraw and Release.

  • Altcoins

    "Altcoin" is a combination of two words: "alt" and "coin"; alt signifying 'alternative' and coin signifying (in essence) 'cryptocurrency.' Thus together they imply a category of cryptocurrency that is alternative to the digital currency Bitcoin. Many of the altcoins are built upon the basic framework provided by Bitcoin.

  • API

    An application programming interface, or API, is a "go-between" that enables a software program to interact with other software. In the context of trading, an API often refers to the interface that enables your software to connect with a broker to obtain real-time pricing data or place trades.

    An API is for developers or businesses that want to create applications to connect with Paxful.

    Application programming interfaces (APIs) are a way to connect with Paxful even more. For more information, click here.

  • Authy

    Authy delivers a robust API and app that helps you secure users and future proof your business. Two-Factor Authentication is a very secure way to protect your online accounts. It works by requiring you to identify yourself using two different things when you log-in to a site.

  • BCC, BCH or Bcash

    BCC, BCH or Bitcoin Cash is a peer-to-peer cryptocurrency. It is fully decentralized, with no central bank and requires no trusted third parties to operate. It was created in August 2017, arising from a fork of Bitcoin Classic. Bitcoin Cash increases the size of blocks, allowing more transactions to be processed.

    Paxful does not support Bitcoin Cash blockchain at the moment. Paxful do not support forks and do not process any reversals.

  • BIP

    A technical design document providing information to the bitcoin community, or describing a new feature for bitcoin or its processes or environment which affect the Bitcoin protocol.

See all 83 articles

Technical issues

Technical problems and solutions

  • Trade chat not opening

    Trade chat is not loading or initializing.

    To begin with, please clear cache and cookies and try using a different browser. If this solution does not work, please check status on Firebase. If the status is OK, please contact us for additional assistance via [email protected]

  • Invalid parameters. Missing bitcoin address.

    After clicking on the "Send" button on the wallet page an error message appears: "Invalid Parameters. Missing bitcoin address.".

    It means bitcoin address is still being generated. Please contact us via [email protected] to generate the wallet address.

  • Bitcoins not received after website maintenance

    All incoming transactions will be rebroadcast and added to recipients' accounts. If the transaction was not deposited in 24 hours please contact support.

  • "Error uploading file"

    Getting an error when uploading a file in the trade chat.

    In order to upload a file successfully, it needs to meet these requirements:

    • File formats accepted: jpeg, jpg, png, and pdf.
    • Max 5 files can be uploaded simultaneously.
    • The file max size is 5 MB.
  • IP address is banned

    A user is getting a prompt that IP is banned when trying to access the website.

    This means IP can no longer be used to access the website. The IP is highly likely been banned for being previously linked to fraudulent activity or the number of requests received from it exceeded the normal limit.

    Your IP can also be from the banned countries list.

  • Email notifications not received

    A user is not receiving notifications.

    Go to your Account settings and check Notifications settings, you can set ticks for notifications you want to receive.

    If you are not getting notifications for trades but you are receiving all other notifications and notification settings are correct.

    Check the spam folder. Maybe their email provider like Gmail or Microsoft or anything else is blocking emails that contain certain words.

See all 14 articles

API

API

  • What is API ?

    An API is for developers or businesses that want to create applications to connect with Paxful.


    Application programming interfaces (APIs) are a way to connect with Paxful even more. For more information, click here.

Video guides

Contact us

Help

  • Contact support

    Paxful has one of the best 24/7 customer support teams.

    The fastest way to contact support is via live chat. To enable live chat, all you have to do is click on the chat button on the bottom right of the screen.

       

    You can message them any time and a moderator should get to you eventually. Be patient as they might be serving another customer at the moment, but they will get to your issue as soon as they can.

    Another way to contact support is through email. The support email is [email protected] and nothing else. If anyone claims that they are Paxful support and they DON’T have that email, DO NOT respond. 

    Please note: Paxful support will never contact you outside of [email protected] or live chat. Please be aware that Paxful support never asks you for your password. Please never give any personal information, account details and never send any bitcoins to anyone who is pretending to be Paxful support. Paxful support will never use a personal Paxful account to contact you.

    If you follow all the tips given, a team member from our customer support should be able to help you. 

  • Report a problem

    Reporting bad users is a way to keep yourself and the community safe.

    Users can either report an offer or report a trade.

    Report an offer - If you’re buying bitcoin and come across an offer that is sketchy, then you can report it by going to the offer and scrolling down until you see “Report a problem”. It will then ask you for the type of your report: outside escrow/ bad offer terms/ obvious scam. Choose one, type your description and then click the report button.

    Report a scam - If you’re selling bitcoin and feel that you have been scammed by the buyer, you can scroll down on the trade page and you’ll see “Report a scam”. It will then ask for the type of report: chargeback/ used gift card code. Type a description of what happened and if you can, attach images as proof. Click “Submit Report” and the report will be filed.

    Report a problem - Buyers can also report a problem inside the trade, regardless if the trade is successful or not. The “Report Problem” button is on the same location as “Report Scam”. Buyers can report vendors for abusive language, unresponsiveness, ripping gift cards, outside escrow trades, etc. With this, you’ll also need to fill out a description box. You must be the payment owner and be able to attach a valid proof.

    All these reports will be reviewed by moderators and you should receive an update via email if the report has been approved or dismissed.  Please make sure that you have submitted enough evidence and a detailed explanation of the problem.

  • Submit a bug report

    Please reach us in support chat or at [email protected] with a detailed explanation of the technical issue or bug on the website that you found. Please attach the screenshots and explain on which step it occurs.

    Our support team will help you!

  • Legal questions

    All legal questions and inquiries should be directed to [email protected] for further instructions.